Bryanna Yanez is an absolute gem. She is very friendly, hospitable, and took care of my needs. She is a huge asset to Auto Nation . Thanks Bryanna

Excellent customer service and sales team.

Deandray was very knowledgeable and exceeded all my expectations. Thank you for listening to all my needs and helping me find the perfect car!

Carlos took great care of me when I came in. My EV was completely dead and AAA jumped me and followed me in. Instead of just putting in a new battery, Carlos made sure all my systems were functioning and advised I may be eligible for a rebate on the factory battery. He checked in to let me know the status of my car and showed me how to check my main battery pack status. I highly recommend the service department and will use them anytime I need service.

Carlos was great exceptional customer services and detailed on what needed to be fixed and fixing it right away

Mykale did a great job. Fast, friendly, efficient, and professional.

***Updated review. Couldn’t get ahold of the GM, but Derek the Parts and Service Director, rectified the issues I’ve experienced. Thank you.*** I requested a complimentary inspection as a second opinion (it was actually 3rd if I count another checkup from a previous oil change 3-4months ago) and get service quote$. Surprisingly, Nissan reported a leak which the the 2 others shops didn’t find, but Nissan requires $165 diagnosis fee to give me any more information. Also surprisingly, Nissan OK’d several items which both other shops flagged critical including the brakes. Because of the striking inconsistency of Nissan’s findings with the 2 shops I inspected the details of their report, but found more evidence that careful attention lacked from Nissan leading me to question their thoroughness and reliability. They misspelled my plate number and measured significant tire wear (brandnew tires were installed by Discount Tire the same morning just before I went to Nissan). If they could miss these basic facts it definitely hurt my confidence in them.

Great service & super dealer to work with! Love to get my car serviced here with Boyd or Rustin as our service writer. We really enjoy working with everyone at this dealer, we're always treated great!

I bright my car in for random service light turning on. Met with a service tech & initial appointment was informative but trying to get a response/advice to respond/schedule fixing my vehicle leaves a lot to be desired. This is the SECOND Nissan dealership I have encountered the same situation. I was told by my warranty company to try another dealer ( tempe location) and it’s the same outcome. I need service to my vehicle before my stent expires, this is very frustrating.

Went in for a oil change and a tire rotation. Amanda was friendly and helpful. They did the job within a timely manner and even washed my truck.

The greeter started out the appointment telling me I did not have an appointment scheduled. He failed to verify my name, so he was wrong. They charged me more than the quote and they did not check everything that I asked for. The service advisor didn?t seem to know much about repairs. Overall bad experience, I would drive further to go somewhere else.

Was helping daughter find her first new car, stopped At AutoNation Temp. Had good luck and met Jake, he did an amazing job show us everything about the Nissan Kicks. Daughter was so happy with car and how Jake explained all the great technology on the kicks, we came back next day to purchase, after looking at a dozen other cars (sales people interaction). If you are looking to have a great car shopping experience go talk to Jake, even if you don’t buy a Nissan you will see how other car sales people should be helping customers.

Jake helped me with selecting a vehicle that would be perfect for my needs. Didn't feel like he was pressuring me at all! Knowledgeable, courteous, HONEST! Great experience with Jake - I highly recommend this sales rep!

Friendly staff

I drove a little further to take my car to Nissan Tempe to have it serviced due to the horrible service at Nissan Chandler. When I arrived I was greeted by a service tech though he wasn’t the one I had an appointment with. He assured me my tech would be right with me and about 5 minutes later I was greeted again by my service tech. She listened and wrote down my concerns, assured me she would check with the extended warranty company for all repairs and let me know if there covered before the repairs. Later she called me to let me know the warranty covered everything except the diagnostic fee which she shared the total cost. A few days later after our vacation we picked up my car that had been washed well and experienced the same friendly service. The cost was exactly what she shared on the phone, no surprises, like I had experienced at the other dealership time and time again. I will definitely be driving a little further out to receive the excellent service I received at Nissan Tempe. Part two: I just bought a car!!! I love this dealership!! Best customers service, best prices, nice people and love my car!!! I have been looking for three weeks in this awful car market which has been a nightmare!! Hubby and I came here last weekend after every dealership couldn’t help us find anything we liked, was a good deal and the price point we were at. We met Jack the sales man who was friendly, and helpful though he didn’t have anything that I liked at my price point at the moment. He shared that he can help us if we find anything in the future to let him know. Hubby reached out to him when he saw a few cars, Jack brought them out we test drove than realized the used cars at the price point weren’t gonna work. Lastly Jack and manager Steve said let’s check out one more car, a brand new Nissan kicks!! I loved it and they made it happen in my price point and the color white! It reminded me of my previous just sold Nissan armada but way better in gas!! Yasss!! So happy!! Lastly Jack showed me videos and taught me about my new cars features while all paperwork was being processed. Love it! Thank you Jack and Steve!!

They bought a car from me a few weeks ago. Was a fair deal and no bs. Very happy with the service.

This place is a disgrace. I called parts looking for rear brake pads, was put on hold for 10 minutes. I hung up and called back and was put on hold again without any notice. Horrible service, called another Nissan dealer and got an answer in 2 minutes. Would not recommend.

Took my car in for a water leak around window area. Determined it was a manufacturer defect and found the service bulletin regarding such. Staff was very professional, courteous and kept informed.

Brandy Anderson is one of the nicest humans I've met in a while. The whole process of buying a vehicle should always be like it was with Brandy. But not just Brandy, the whole team there surpassed my expectations. Thank you to everyone!

MUST READ: we will never buy a Nissan again because of AutoNation Nissan Tempe's Service Department. We had a roof rat get into the garage and chew a bunch of places in the engine. AutoNation Tempe took over a month to repair and gave us hassle because it was covered by our auto insurance and they didn't want to work with an insurance company. The next year or so our check engine light kept coming on, and after they checked it multiple times, we took it to Firestone (5 stars to these guys), who did a smoke test and diagnosed it was a leak near the gas tank. They couldn't do the repair, we searched everywhere, but only the Nissan dealership could do the repair. Ivan kept trying to allege that the damage was new, but no, it was definitely very old and partially rusted chew spots from that rat (garage had long since been sealed). Ivan then started alleging that I told him I had a rat problem at my office location, which simply is not true. AutoNation again fought hard to try to not work with our insurance company and took another month and a half. Then they wouldn't cycle the engine so we couldn't get tags. After that dispute was resolved, which took forever, my car kept making weird noises and creaking and felt shaky. I just got back from Firestone (who's won my service forever now), and turns out Nissan Tempe hadn't secured the bottom pieces of the frame fully after they replaced the gas tank and put the car back onto the chassis. So I've been driving a literal personal death machine, with my young child inside, for months now because Nissan Tempe didn't do this critical security feature placements back together after repairing my car after fighting with me relentlessly and providing possibly the worst customer service I've experienced.

Always a great experience. Carlos was extremely helpful and knowledgable. I will recommend this dealership and Carlos to any customer.

They say third times a charm. After several agonizing weeks of car shopping nightmares, I came across this gem. Auto Nation Nissan was very professional, they listened to me, and guided me throughout my first car buying journey. Which was scary. I highly recommend them.

Amanda was the person that helped me and she was great. She was honest with the time frame of the services and was attentive.

Very good costumer service...

Great

We love Autonation Nissan Tempe. Theo is the best We had a great experience. Now hopefully the car is great too

When my main battery for my Nissan Leaf went out at only 40K miles, I was very upset. Upon learning that there was a battery shortage and I could be without my car for months I was even more upset. However, AutoNation gave me a great loaner car and kept me updated every month. It took 9 months, but my car is now back and clean and running great and none of it cost me anything. Ask for Sara if you need service, she is great!

Never received any updates while my car was being worked on. My service advisor Carlos was useless. When I showed up to pick up my car I had to wait for 15 minutes before anyone would help.

The battery for my car was on an extreme back order but AutoNation took care of me the entire time, giving me loaner cars and keeping me updated. My car was eventually ready and was clean as new and runs great, at no cost to me. Sara was super helpful and friendly! Definitely recommend!

Waiting time was better from last time so was the waiting area new carpet and coffee matching.

I took my vehicle to the dealer on 5/10/23 and didn’t get it back until 5/20. The first conversation with Amanda, she helped me, we are working on some larger jobs so we won’t look at it until tomorrow…. I said okay. I understand. Then it took until that’s Friday, but picked it up on Monday. When I went to pick it up it still had an issued that was not resolved. I had to leave it again… at that point I’ve spent $215 on a rental…. I have a larger vehicle for my many children. And they didn’t have a rent they where willing to lend so I had to get one myself. Amanda was not helpful in that area. I finally got my suv 10 days later. Only cost $100 because of my warranty. That was the best part of it.

Buying our Titan at AutoNation in Tempe was an easy and friendly experience.

Such a great and honest place, definitely coming back here for future auto needs!

I was greeted when I arrived and my service writer came right out and helped me and was friendly

always took my vehicle for an oil change here. I was advised on my last oil change, about 2 weeks ago, my breaks were good but recommended to be changed around the next oil change. 2 and a half weeks later the breaks sounded like they needed to be changed. I took my vehicle to another break shop to be looked at. With the initial inspection, and I saw the pads myself, the pads were were metal to metal. a costly fix. its upsetting to know this was not caught when I brought my vehicle in for a oil change and could have saved me a costly repair. does Nissan really do a full inspection when oil changes are completed here? I think I will start seeking out other places to take my vehicle to.

The personnel were courteous and friendly. Prompt attention to service scheduled time.

Superior Service from Amanda and staff. John was very polite and courteous driving the shuttle.

Sara was great and made it easy to work with.

We weren't intended to buy a new vehicle that day but Chammas and his team were very welcoming and nice to us. He was patient at first and led us through the whole buying process seamlessly. We were also very greatful to work with Mike, Chammas, and the financial department.

Amazing !!! Jack made it happen again for me ! Super helpful kind and made sure we left with a car.

My Service advice Boyd, was amazing.

Our salesperson did everything he could do to assist us with the lease on our new Nissan and delivered it our home some 40 mins away. The finance dept. was great. All in all an outstanding online purchase and assistance. And the price on the vehicle we leased was well below MSRP and the lowest anywhere in this area.

My husband and I went ro Autonation Nissan to find a Nissan Rogue. I emailed them about a few cars I saw online. Terry Brown responded quickly and when we came in, he assisted us. We looked at several cars and found the perfect one. Terry was very kind and not pushy at all. He went above and beyond for us a was a pleasure to work with. The Finance Manager, Bailey, was also a pleasure to work with. He was knowledgeable and very kind as well. We will be back for our next car! Updating my review. The service department is horrible. I bought an extended warranty and when I take my car in for repairs, I am supposed to get a loaner car. I got one once, and after that never again. One time I told them I will need a loaner and when I showed up they didn't have one. Drove 35 miles for nothing, Had to turn around and drive home. They also very rarely answer the phone and do not return my calls. My 2020 Nissan Rogue has had multiple problems and I've had it serviced more times than my old 08 Honda Odyssey. The wheel bearings have been replaced twice and need it again. The auto emergency brake went off when I was going through a green light and my car just stopped. Had anyone been behind me, they would've hit me. The connection to Android Auto is broken and now there's a recall with no fix that could stop my car while driving and I'm stuck driving an unsafe vehicle. I would tell everyone, do not buy a 2020 Rogue, you will regret it. I still need to get my car in, but I will be stuck paying for a rental car and that's not my responsibility. That's why I bought the extended warranty. Other than buying the car, everything else has been a nightmare. All of this, and my car only has 26,000 miles. Beyond frustrated and disappointed.

Frendly and professional services

Happy with my experience getting an oil change. The price was good, what I would expect for full-synthetic. No complaints.

I had an Excellent Experience in purchasing my new 2023 Kick. Justin went above and beyond to help me aquire my new vehicle, so I can continue to care for my Elderly Mom. Thank you so very much Justin, Mr Curtis, staff .

Excellent Service. Went above and beyond. Extremely Knowledgeable.

Great service!

My sales team was amazing! They were able to get me financially able to be able to afford my new car! Jack Chammas is exceptional! Everyone was very friendly and respectful. I would definitely go back!

So glad Derick is now Service Manager. He has attracted professional service writers like Ed. I was really impressed by his attention to detail.

I recently needed to sell 2 vehicles. I shopped around for best offers on line. Autonation offered more than other well known alternative companies. The process was easy and unintimidating, and efficient. I left with a check in hand in about an hour. I recently , not connected to these sales, I purchased a one used and a one new vehicle from Autonation Chevrolet on bell road. The new and used car market has been difficult for consumers for the last couple of years. The purchases were made about a month apart. I felt that the price I paid in each transaction was very good in the current market. In closing, remember: Buyer beware!! Although I think that Autonation is more reputable than many other Arizona car dealers, it is much like claiming to be the worlds tallest midget. The bar is low. Consumers must do their research on all aspects of the purchase before going to the dealership to buy.

Auto Nation gave me the best offer on my used car. The selling process was quick and easy. I walked out with a check in less than 30 minutes.

Boyd and the team at AutoNation Nissan Tempe always give me a peace of mind when I take in my car for service at the dealer. They are professional, kind, courteous and go above and beyond ensuring my vehicle is serviced well.

Caring and helpful staff!

The staff is always so nice and informative. They make maintenance on my car quick and easy

It’s was great and Mr. Boyd was the best service rep I’ve ever had with any car I’ve dealt with

When I got there Ivan who was working with me got everything done and he make sure my car was done right and I was not over charged .

Sara was great! Brakes wore down well ahead of expectations on new car and was able to get warranty on them!

All of my problems and service was eventually handled very satisfactorily. I appreciate the followup and subsequent final disposition.

Huge shout out to Rustin!! such a big help..it took me 5 phone calls to get through to someone who actually took the time to; look up, assist and direct me in the right direction on fixing my car..I would definitely come back only if Rustin can help me 😇

Prompt and friendly service.

Serviced in under 15 minutes and got the exact paperwork that I needed. People were very nice and helpful

Great experience!

I went in planning on just looking, but the car felt great and the sales agent Brandy helped me get everything I wanted.

Purchased my vehicle from here and won't purchase with AutoNation Nissan again. They have let me down one too many times. Empty promises and will not help when you need.

I came in because a mass airflow sensor my son put in from an auto parts store did not work. Boyd diagnosed the problem, fixed it and told me about a couple of other problems. I received prompt, informative and friendly service. I came out with the problem solved and a brake job. I was given a military discount so that was a bonus. He gave me back the part that did not work and I was able to return it to the autoparts store. I usually don't get stuff done at the dealership (because I'm cheap) but this was a great experience with a reasonable price.

Justin was patient and personable, he was very helpful. Terry explained all the financial stuff well, he was also patient, kind, and friendly. Mike did a great job making sure everything went well. The whole team made sure I was happy with my purchase, and treated me really well.

I called him to get a quote when I got there and got to work done they will try to charge me $100 more I told him about the quote and they got me under the quote

I was there to change my A/C filter. Overall, my advisor was very kind and helped me understand the process step by step.

I had an appointment for changing my A/C filter. Overall, my advisor, Derek, was very kind, so knowledgeable, and quick! I would highly recommend.

The service department at AutoNation Nissan told my daughter they replaced her battery - they did not - as confirmed by ABC Nissan - they left the original battery in the car which resulted in the car being inoperable - my daughter is a single parent of a 4 year old - shameful My daughter brought her vehicle in one more time regarding sensors that were coming on randomly. Her experience improved - her service advisor was kind and caring and the problem appsrently resolved. The car is under warranty and the dealership kept the car for a couple days - without providing a loaner car. The dealership needs to get more loaner cars - my daughter bought her car there. I urge them to step up their service.

Good staff. Good summary report for regular oil change and check up. Waited a bit longer than I expected. 1 hr 20 mins even with an appointment. Overall good experience if not in rush.

Always friendly

boyd hamilton was my service advisor he was very communicative and kept me up to date with everything, i will definitely be back to keep my car maintenance up to date

Really nice and great service.

amazing people

Overall great service.

I was told that my alignment service was done however I didn't get any results of the work except the bill. I don't even know if they did my car's alignment because my car still having same issues

Went there for a car advertised online when I arrived they said that car did not pass safety so they didn't have it? Wouldn't you do safety tests before advertising?

Brandy was helpful and very able to respond to my questions about the Pathfinder and the RockCreek trim package. My use needed some measurements for cargo and passengers . She did the home work for me. Great test drive. A perfect fit for Old couple with grandchildren who goes camping.

It was a painless experience. Jake was very friendly and helpful. There was no pressure and the finance person was helpful and efficient with no pressure.

Was hesitant at first, but these guys know what they are doing. Very professional and don’t bs you. The Venice I ended up getting is amazing!

Great. Service. Carlos. Was great 👍

Made 8 am appointment for oil change. Disappointed to learn when I got there it was going to take 2 hours. Decided to go elsewhere

I took my truck in for an alignment, and it was successfully completed in a timely manner.

I love my car but not happy that it’s went down then lesss then a day when I got it, taking 3 days so far an might be long hope to it today cause not good i went 3 days without. Car Welshmen I got it they didn’t even give me. Rental until it’s fixed with it being the 4 day right now. If I don’t get a rental when they call me back in a min if my car gotta be in there a few more day then I’m returning it. Cause how can I get a car then goes down on me less then 24hr

Our salesperson, Derek, and the sales manager, Mike, were both very nice to work with. This is the second car I've bought at this dealership. Both were good experiences. Highly recommend.

Took my 2019 Rogue Sport in for oil change and tire rotation. My Service Advisor Carlos Terrazas was very helpful explained all that was done. I was pleased with the service they also took care of the Key fob recall.

Wes made buying a car so simple. He worked to find the model and colors we were interested in. We live out of state so flew in to get the car. Wes picked us up at the airport, and took us to the dealership. He oriented us to all the bells and whistles on the car and sent us off with a full tank of gas.

best first time experience. will definitely be back ! wonderful, friendly and efficient staff!

Carlos, was very helpful and the service was done quick. Thanks.

Wes made buying a car so simple. He worked to find the model and colors we were interested in. We live out of state so flew in to get the car. Wes picked us up at the airport, and took us to the dealership. He oriented us to all the bells and whistles on the car and sent us off with a full tank of gas.

I had a service appointment to run a diagnostic on my vehicle. Appointment was at 9:30 AM but vehicle not done until after 2:00 PM. I asked how long it would take since this was not a 'drop-off,' and was told it would take 1-1.5 hours at the most. After I inquired about it several times, I was told the mechanic took it for a test drive and no issue was observed. However, my truck is still not running smooth especially when accelerating.. I do not feel confident that any diagnostic tests were run, with the mechanic merely driving it and not noticing the severe acceleration issue (no it's not spark plugs, filters were replaced, along with drivers side mount and other mount checked by another mechanic). I thought Nissan would offer a thorough diagnostic so I can finally fix the issue.. Extremely disappointed in the "service" provided. Not likely to return.

I had a 7am appointment. When I said I was going to wait I was told that the service technician that was going to do the oil change did not come into work until 7:30 or 7:45 so it would be a 1and 1/2 hour wait. T.V. did not work coffee machine did not work. When it was done and I went to pay the service rep he had taken 25% off of your regular price and was charged $76.00 I had showed him the e-mail price of $49.99. It took a little doing but he did take $20 off. still over charged a few dollars

I was scheduled for an oil change at 10:30 am and to diagnose what was wrong with my sunroof. After approximately 30 minutes I was warned the team was behind approximately 1 hr behind, i consented to waiting an hour. I left at 3pm and opted out of the diagnostic because I was literally there all day and found by looking at the paperwork the experience person had that my oil change and filter replacements always exceeded $180 dollars! T felt so duped by the “up front” pricing that I’ll never do business with you again!

Took over 4 hours for an oil change. Amanda said sorry it took so long we only have one express tech. We didn’t have time to run your vehicle through the wash. Plenty of service advisors standing around, I’m pretty sure one of them could have ran the car through the wash in the 4 hours it was there( it’s called good customer service) I here lots of excuses here. Service maintenance indicator not re-set last 2 times I have had service and also had to call several times to get invoices for service performed as they were not emailed to me as promised. I’ve called multi times because 98% of the time you can’t speak to anyone. I called over a week ago and left a message for someone to call me about my gap insurance no one has called me back. I will try and call again….This is the second Nissan I have owned and never experienced this with the other Nissan dealership.

Both the Salesperson, Derek, and the Sales Manager, Mike, were great to work with

Service was great! I came in to get my rims replaced. Carlos helped me out, getting the rims ordered and replaced. At first, the wrong size was delivered, but he took care of it immediately and ordered the correct one. He even gave me recommendations of where to go to get the rock chips on the paint fixed (as I was looking to get a detail). He's straightforward, knows what he's doing, got the job done fast, and communicated in a timely manner. I highly recommend this place, definitely would go here again!

Time is precious. An oil change should be finished within an hour. I schedule a time, so I expect it to be honored. I have waited up to 4 hours in the past and I believe this time around it was 2.5 - 3 hours. I understand there's busy moments or times you are short handed, but every time?

I had the oil change service at the AutoNation Toyota Tempe, the advisor was nice and helpful, the only disappointment was the wait time a little bit too long, it took more than two hours to complete!

Amanda was great she helped me a lot it was a great experience

Excellent customer service, clean facility, polite staff.

Took my truck in for an alignment, and it was handled promptly and professionally. Very happy with the experience.

Went for a 155000 tune up, the personal are the best.

Was very happy with the customer service I received from Boyd. He was friendly and attentive to the service needed on my car.

We just purchased a new Nissan Kicks from AutoNation Nissan Tempe. It was a great experience. The sales person Justin Barnes answered all our questions and took a test drive in the car of my choice. I loved the car and customer service by the sales person and finance department.

Hailee was extremely efficient and a pleasure to deal with. Hugo was fast in his response to our submission. This was the first time we sold a car to a dealership and enjoyed the ex

DeAndre, Mike, Jalen teamed up gave great customer service. Made my experience a breeze! Would recommend this dealership to everyone.

Jack is an amazing salesman and he really helped us find the perfect family car. I’d definitely recommend this place to people in search of a new car

I went to automation on April 16th and the experience was excellent, I the worker Wes was amazing, he was respectful and he had a great sense of humor he answered all my questions and concerns and was very helpful. I would recommend for anyone to go there to get a car. They felt like family and I love my 2015 Nissan altama thank you guys

Great experience thank you very much

The guy who was helping me out was good at his job. The people behind the computer were outrageous like no joke

I have to say Sarah and Amanda who are service representatives that oversaw the repairs done on my car were fantastic. They were very professional.

Took my 2012 Nissan Altima in for a recall issue and they were able to get it repaired in a timely manner.

Tire rotation and door adjustment were completed in one visit.

I have been well pleased with all services pass and present that I?ve had performed at this dealership.

If I could give a zero for my recent experience I would definitely do it. The service people are so rude! I made an appointment and when I showed up they told me my car could not be seen because it was 3pm and they would not be able to by the time they close. I don’t understand why they would schedule an appointment if that was the case. I showed up on time and everything. I asked if they would at least take a look and do the diagnostic and I would make another appointment so the car could be worked on a different day but he assured me that they could take a look the next morning if I left my car overnight. So I left it, and in the morning they had not taken a look at the car yet. The afternoon came and when I called at 1pm they told me that the car would not be looked at until the end of that day at 5pm, which is why hen they close. Why would they give me an appointment they could not fulfill? I told the man that I had to pick up my car at that point without any diagnostic made. Mind you he knew I only have one vehicle and I couldn’t leave it there for more hours or until the day again. I told him they had wasted my time and he argued with me, trying to defend himself about what he had said to me. My appointment was for a Friday and this had been day 2 of my car just sitting in their lot. They need a better scheduling system that doesn’t set appointments for later in the day and those service people have no right to be rude to customers!

The process was easy and the staff was friendly and professional. Thanks

I did not buy a vehicle from this dealership because it took too long for insurance to get their act together. By the time I had the money, the car had been sold (definitely not Autonations fault). However the customer service and dedication to helping me find something was great. I was contacted by Wesley and he worked hard trying to help me. My situation was weird because my car had been totalled and I ended up waiting longer than I anticipated for the insurance check to come through. While I was waiting Wesley answered all of my questions (there were a lot). He would check in with me every few days and didn't get testy with me, when I kept having to say "nope no check yet". He put together a quote for me so I could get an idea of what my out of pocket costs would look like, and really tried to find a solution for me after the vehicle I was looking at had been sold. Would do business with them again, overall a good experience.

Staff was super friendly and very efficient. Process was very seamless. The whole car buying process took less than 2 hours. The truck I was interested in was out front and ready for me to look at and test drive.

Carlos was awesome! Took my car in for a recall repair and it was such an easy process. Will return to this location for sure.

Estoy muy agradecida con el joven que me atendió fue muy amable y me ayudo mucho y lo mejor que me atendieron en mi idioma.

I came in for my Oil Change, using the dealer is my Preferred method and have been visiting this dealer since the EARLY 90's for my Purchases, Service and Family/Fried referrals

Got a great used Nissan Sentra which is in excellent shape. The price was great too. Max was the salesperson and great to do business with. The car had a door ding and a small dent on the tip of the hood. Got these fixed from a dent removal service (Arizona Dents) for only $250. Also came with a 90 day warranty and I had to go back to the dealer since the gear shift indicator lights stopped coming on. It was fixed at no charge. The customer service person (Jordan Faber) was wonderful to work with since he was very patient with my questions about the car. With the low cost for the two small dent removals and no cost for repairing the gear shift lights, the car is now absolutely perfect. It is a 2016 and looks brand new inside & out. It also drives perfectly and has an impressive acceleration even though it's just the standard model. It's a very nice looking and sporty looking car.

The service was great! Carlos help us to find out the problem, so friendly and helpfully.

Prompt and friendly service

We was pressed into buying a vehicle and not much information on the vehicle you buy sign the paper work it your.

They fixed the recall issue and all seemed good. The next day when I started the car the airbag light was blinking which had never blinked before. So I took it back and was told they could fix it for over $600. The mechanic tried one more thing and that was to disconnecting the battery and the light went out. Later that day the light was blinking again. I suspect that they fixed the recall issue but did something to cause the airbag light to malfunction as there was no cost for the recall issue and I am not a customer at this dealer.

My service person was excellent and because the time I waited was long past what was promised they waived my bill they kept me informed at all times thank you

The folks over here are amazing. Super friendly and non-aggressive. Actually made purchasing my vehicle a pleasant experience, which was really easy and relatively quick. I will absolutely recommend them to people looking for a new ride. Special props and shout-outs to the e-commerce, online sales, and finance depts. Great job you guys!!

The finance department only communicates when you are signing for purchase. After that, you will never get through to anyone, get a call back, or updated after physically going to the dealership if you need them for anything.

Very friendly, fast service, comfortable waiting area

Very good experience ,a lot inventory,worked with jack Chammas great person Highly experienced Not pushy

Amanda in service and Jake in sales have been great to work with

I purchased a 2022 Nissan from another dealership named after one of the mountains out here.... after having a bad experience I came to Tempe Nissan for servicing the vehicle. The Service Advisor i was assigned to is Carlos. He is awesome! Very kind and helpful, he is clearly trying to do right by his customers and goes out of his way to help if he can. Ive been in for two oil and filter maintenances, but see no reason to go anywhere else. Would recommend to anyone!

The service provided was great and the people were friendly. I only took a star because it seemed they were extremely over booked and it ended up taking several hours longer than expected. They definitely made it right though. We also really appreciated the free shuttle service to and from our home while we waited.

Was great Reception, very great inventory ,jack chammas was very great and helpful,very Experienced, i recommend him to any one looking for a car want to have peace of mind just work with jack chammas Thank you very much

I purchased a used car from AutoNation Nissan from out of state. That always creates logistical challenges, but the staff did a fine job of honestly presenting the car through their inspection, their description/photos, and various videos. The car I received was as good or better than I thought it would be. There were a couple of points in the transaction that could have gone a little smoother, but overall?I?m very pleased with my purchase!

The folks over at tempe nissan were great! I got to test drive a few cars and came out with a new sentra. Everyone was super friendly

great customer care great service, time in and time out was reasonable. Service people were very helpful.

I ordered the cargo cover of my 2023 Rogue ( it no longer comes with the new vehicle) and when I came to pick it up ( after the parts dept called to inform me it was in) they couldn?t find it . Come to find out the SALES MANAGER gave it away to another customer! Why didn?t that customer have to order it and wait a week like I did? This is after purchasing 4 cars from them in the last 10 years! They wouldn?t even throw in a set of rubber mats for me - I had to buy those myself as well.

WARNING- this dealership is notorious for the spot delivery scam - please do your research before purchasing any vehicle from them

It was good service. One thing I overlooked on the check sheet was The back breaks were not inspected. I assumed all breaks front and back would be inspected.

This place is just ran differently. I have been going to another nissan dealership for years but i came to autonation and i like the way they do business. I only wish they took no for an answer but thats with any dealership really and the art of selling add on product.

I purchased a used car from AutoNation Nissan from out of state. That always creates logistical challenges, but the staff did a fine job of honestly presenting the car through their inspection, their description/photos, and various videos. The car I received was as good or better than I thought it would be. There were a couple of points in the transaction that could have gone a little smoother, but overall…I’m very pleased with my purchase!

I purchased a used car from AutoNation Nissan from out of state. That always creates logistical challenges, but the staff did a fine job of honestly presenting the car through their inspection, their description/photos, and various videos. The car I received was as good or better than I thought it would be. There were a couple of points in the transaction that could have gone a little smoother, but overall…I’m very pleased with my purchase!

Jordan Faber the service Advisor is excellent at his job; he listens to the issues I had with vehicle and had thoroughly expectation and advise as to the recommendation the vehicle may needing. Excellent employee!

The folks over at tempe nissan were great! I got to test drive a few cars and came out with a new sentra. Everyone was super friendly

Had a very good buying experience, great help from Jake to get the best deal and Terry from finance. I will definitely recommend Autonation Tempe for next vehicle purchase. Thank you.

great experience

Very friendly staff and service was great.

Kept their word on a deal I negotiated from NYC. Will be doing every future purchase with this establishment. Finance team is a gem!

I came in for my first oil change on my new car and was immediately greeted by Carlos, who was both friendly and knowledgeable. Carlos went over expectations, length of time for service, and even had my car cleaned for me. 10/10 service from him. Thank you!

Amanda was great I had to wait 2.5 hours for a simple oil change even though I had an appt. A little longer then I like. Had to reset the oil life myself, was not done at time of service. Other then these two issues, I was pleased with the service.

Wonderful wonderful staff and my next I purchase for this day forward will be with Autonation Nissan!

After being told I was approved twice from this dealership. And after a month already having the car in my possession. Im being told they messed up in the financial department and now I have to bring the vehicle back. Im not the one that messed up here. I finally got the vehicle I wanted to have and when they mess up after telling me multiple times and signing a legal contract stating I am approved and it is my car in my name. It?s not mine anymore. So no I?m not happy with this at all. You want to fix it? Go ahead? but I?m not going to be charged more from your mistake.

I had an amazing experience. The salesman, sales manager and finance manager were all very helpful and understanding of my needs and I will be returning in the future. I’m glad I gave them a chance to do their jobs.

Everyone was very helpful! I went in and they helped me find the exact vehicle I was searching for!

Your people don't know what they are doing.

Wes is the bessssst! Thank you so much for helping my boyfriend and I with the 4Runner! I will def refer other to you!

Carlos was such a great help and was instrumental in getting us a proper multi- inspection service. Super happy to have worked with Carlos. Thanks

I went to bring my car in because one headlight wasnt working, they diagnosed it and wanted to charge $1044 for two headlights so I said no. When I go to pick up my car, now both headlights aren’t working! DO NOT GO HERE!

Quick, efficient, professional.

The stafff are all very friendly. They have time to listen and do the most they can to help

Probably one of the best car buying experiences I have ever had. Jonavis’s level of service was top notch from the time we walked in until my daughter drive off with her new car. Intact, every person we encountered at the dealership was amazing, this team truly loved what they do and their enjoyment is passed right down through every person that visits their dealership.

The service advisor greeted me by coming to my window when I pulled up. He was courteous and inquired about the reason for my visit. The waiting area was neat and clean. I was out in a timely manner.

Probably one of the best car buying experiences I have ever had. Jonavis?s level of service was top notch from the time we walked in until my daughter drive off with her new car. Intact, every person we encountered at the dealership was amazing, this team truly loved what they do and their enjoyment is passed right down through every person that visits their dealership.

Great, helpful staff. Shout out to Sam, Shawn, and McHale, they are exceptional employees and a credit to Auto Nation.

Eddie was great super easy to work with , he was patient and understanding while our new car was being shipped. We will definitely tell friends and family for their future car sales that this was a great easy process, and working with Eddie was great!

I love there services,, no rush, didn't put any pressure on my decision, actually knew what I wanted and what I can do, and they delivered on everything I said I wanted and could do. Would highly recommend them for all my car needs in the future.

Buying a used car was the easy part. Them telling me it was still under manufacture warranty was easy for them. Car ends up having a major defect, suddenly they were wrong abut the warranty. Because of the major defect they said they will refund the vehicle outside of the return window (most likely to avoid Lemon Law). So far sounds good, aside from still not getting the money back after weeks of waiting and not getting an actual confirmation they are doing so. I have tried calling, leaving messages, and even talking with managers who will "call you back" but never do. With over 25 phone contacts over 3 weeks they have yet to call me back or message me in any regard about the refund. I have been told various different things from "it'll take a few weeks" to "it should have been processed already" each ending with "We will call you back." Extra cherry on top, they submitted the MVD paperwork wrong as well. This place is great if you get a new vehicle and then never have to talk to them again. Outside of that it has been a nightmare due to the above reasons and various other smaller issues.

My Nissan Rogue was in because of a Recall. The service representative was very helpful, explained everything that had been found in great detail.

Awesome experience. Got in & got out pretty quick.

My rep Diana I think her name was really went above and beyond to get my truck back on the road. The answer center I first talked to was not helpful and gave me bogus information and to be honest, seriously had me stressed out over this breakdown. Thankfully Diana had my truck in right away and had me back on the road in a couple days as opposed to over a week like I was originally scheduled.

Jack was amazing. He was personable and not pushy. He was willing to meet me where I was and not force me to buy a car. Jack allowed it to be entirely my decision and I am so glad I did. I absolutely love my new Nissan Kicks and am thrilled to have bought it here.

Tammy was a huge help! She made car buying such a great experience for me. She has the biggest heart in Tempe!

Satisfying, my Service Advisor Amanda was extremely helpful and tried to make my appointment a pleasant one.

Nice ,friendly,

I really have not had a good time getting my vehicle from these people. Everything seemed great at first but I have decided that I will never use autonation again. Every step of the way was like pulling teeth once we decided on a vehicle. They made a big show about not being on the sale and then proceeded to throw every add-on they could throw at me and when I changed my mind on them, they called me for days to try to keep them. At this point I’m two months in and I’m just now learning that my title was never sent to my bank, this is just one of many communication errors I’ve had with these people. I have to be in the middle of every single thing to make sure that it moves forward. They’re just cleaned up used car sales men. Do yourself a favor, and find somewhere else to buy a vehicle.

Latifa and Mike Z were amazing! The car buying process went very smoothly and they were very charismatic the entire time. I’d definitely come back to purchase another car from them :)

Both Rushton and Jordan were very kind Jordan informed me that my warranty expired January 2023, and He would call me tomorrow to tell me what is wrong with my car.

Carlos was very professional and very helpful.

Carlos was way above expectations. Very informative and courteous.

I had an appointment to have my 5,000 servicing. Amanda greeted me promptly and began the process. My car was taken back immediately. My advisor, Carlos was with another customer. I waited in a nice, clean lounge. Carlos met me when my car was ready and answered My questions. I had wonderful service.

Great service as always.

Very communicative and patient. They were willing to stay late to get the sale finalized even though I showed up late. Super satisfied.

Very Professional

Our salesman Jack did not waste our time attempting to up sell us since we went to see a specific vehicle. He insured that our car was spotless . There was a warning light on the dash . I had to bring the car back and was given a loaner vehicle to drive so that that could be fixed. ( It was a misaligned bracket that caused the sensor to go off) . Despite that , all has gone well with our experience.

Don't get a car here. You're better off going to a buy here, pay here car lot. They only car about making that sale. After over 2 months I still don't have tags on my car because the previous owner has the title in their name still. They didn't do the emissions on the car until last week. I've had it since the beginning of January. Missing work because I have to keep going to Tempe to deal with all this plus the fact that something is wrong with the car. So basically I'm driving a car that's not even mine. Save your time, money and energy and go some place else

Excellent service as always from Nissan Tempe staff, Sara V in particular. All staff were courteous and professional, and the repair was completed in the time promised.

Not worth my time.. but I'll say if I had people working for me, they would be smiling and happy when talking to a customer.

Purchased a truck here in the last 30 days. Worked with Andrew in Sales. Process was smooth and didn't take endless hours to complete. Jalen in Finance was also great to interact with as well. Overall, very pleased with the service I received from AutoNation Nissan Tempe.

Good experience with Cass

The experience with the staff is ok. I have tried to address several times the problem I have with the vehicle and how noisy it is when driving. Sounds like the windows are open and it is loud. Raphael said he heard it last year and said they would address it would need to leave overnight. Never had a rental vehicle. Finally when they did Raphael was no longer there. All they did was reline the windows and there was not improvement. When brought it in last time tried to talk about no one seemed to listen. The car is loud. I do not know if it is the structure of the car and nothing can be done. But never have i dealt with some much wind noise in a car.

Great customer service

The technician was polite and able to listen to my concerns. Did each thing that I asked for.

Tammy and Jaylen was Amazing! They helped me get a great car right before my Birthday which I been praying I’ve been able to do and also was able to still keep me around the same amount I was paying for my last car !! AMAZING and Tammy is the best! Promote her and give her a raise she helped me and my mom and we both walked out happy as ever

Service was outstanding went above and beyond.

I bought my Altima at another dealer. They said I had to take it to the Nissan dealer. Sara in there service department was amazing to say the least. Fixed the original problem. Then when another problem popped up, Sara had bad news. $800 plus problem. I was not a happy camper. I told her to just fix the car. Of course it wasn't covered. I received a phone call from Sara. She took care of me. From 800 plus. To $290. thank you so much. Go see Sara. Very good communication and does what she says. Thank you again Sara.

Quick and friendly service. Oil change performed in a timely matter. Customer service was excellent.

The experience was a very good one. Everything was taken care of and they were very professional and giving me my car back. I appreciate everything they did. Vivian Branch.

El vendedor fue muy amable y estuvo conmigo ayudándome en el proceso

Great , the service advisor was really helpful and make sure I was well taken care of while I was there.

Went in for a front brake job quoted at $500...walked out with $833 bill? Repair was estimated to take two hours and I was there for almost 4 hours. Frustrated. Usually a reliable dealership now I'm looking to take my business elsewhere after this experience.

The super friendly seller Jake, helped me with the whole process and made me leave there with the car of my dreams 😃 So if you plan to go through Tempe autonation, ask for Jake, he will help you with everything.

Devan Mendoza, Lexi and Brianna were all a pleasure to work with. From start to finish the process of selling my vehicle was painless. Staff was friendly and courteous and answered any question I had. Had a check in my hand same day. Great experience!

The team at AutoNation were very thorough and communicative during the service of my vehicle.

I met a new a service manager and was pleasantly pleased. He was very thoughtful and cared about my ever concern. I haven't had a bad experience with Nissan.

I was helped as soon as I arrived, had a good experience with courtesy shuttle as well.

Had a little problem with time management and they made it right. I was impressed.

I had the best experience with my sale person he’s awesome

Good service with auto parts Nation thank you for all service through out the years

I request a test drive via online next day I was reach out by a sales representative Jake Lau , we scheduled a day and time , me and my family went to see the vehicle 02/03/2023, it was a really nice and friendly service from Jake make us feel really comfortable, I told Jake let me think about and if I make a decision to buy the vehicle because a great custumer service from him i will comeback and also auto nation support pink drive ( breast cancer , a family member is a survivor) we get back the 02/15/2023 and Jake was able to work with us we agreed on the price and make the purchase the day we didn't get delivery that day until the 02/22/2023 it was because I wanted my vehicle with a accesories installed before and Jake maked happened, I'm really happy with my this is the 1st time that to go to a dealership for a test drive that I didn't experience the super pressure to make a decision , Jake was awesome I definitely recommend autonation tempe nissan to friends and family,

I had given a review of 5 stars but that was my first experience. This last experience has changed my review. Last time, it took a while to get back to me, but the service provided made up for that. This time, I called once and was cut off and told they were just looking at the car. I called after that two days later left a message, and got no response. My husband called and left a message and got no answer. Finally, he drove to the service department (four days after our car went in) and finally got answers. The excuse, they hadn't drawn up the quote yet. This is the second time it took forever to get an answer about what was wrong with our car. However, the actual mechanical fixing of our vehicle is done well.

All good

I will never purchase a vehicle that requires me to have a check-in at Nissan after this experience. I'll admit that our car is a lemon, but we bought it private sale: so that's not anyone's fault. However, this locations service is awful. Our Nissan Juke was making weird noises so we scheduled a check-up appointment (other places we went to didn't want to deal with Nissan's for some reason); after waiting a week for our appointment time we had our car delivered by tow truck (we didn't want to drive with the weird noise). The Service Department didn't contact us, and later that day we called in and were told "we're looking at your car right now". For three days following that experience we called and left messages (about 4 total messages) and NOBODY responded. So I drove into the shop [and walked up to the window of our service professional] and she claimed that she still needed to draft-up a quote; after cutting me off to have a phone call mid-conversation, she then showed me the quote that she'd claimed (pre-interrupting phone call) that she hadn't drafted. She wouldn't let me see my car until she walked me to it (and it was out front the shop, 5 spots down from where I just parked) and claimed that it needed a new engine. I asked for the review and quote via email, and she still hasn't sent them to me (6.5 hours later). Someone saw the car at the lot, and called me - so we're selling it as junk ... but I'm telling friends, family, and even random strangers to avoid that Nissan shop!

My Service Rep (Ivan) was great: Personable, respectful, thorough, and communicative. I was a bit disappointed and surprised in the mechanic team though. Only half my tires weee rotated! How did I know? I have my method. I was surprised because something so simple as a tire rotation wasn’t double-checked? Disappointed because it makes me wonder…how do I know the alignment was properly completed? How do I know the oil was changed? See where I’m going with this? A customer becomes circumspect pretty quickly. When I pointed out the tire rotation issue to Ivan, he immediately took my car back to the shop. I don’t write this to create a bad review, but rather as a reminder that attention-to-detail is so important in vehicle mechanics.

Performed 100,000 mile service and was careful to not include other recently completed services.

Very quick ,easy and offered me much more than Carmax or Car Gurus. Would do again. Thank you

Great experience from start to finish! No haggle dealership and wonderful customer service. At delivery of the vehicle Jake reviewed all the features of the car and made sure to answer any questions I had.

I went there and sold my car, taking a bit less for it then I needed to, which I was alright with but I had stuff still on the car a hitch and a cellphone window mounting deal they said I would get back they were lying, they have did nothing but duck me everytime I've called there, the person name is Brianna that I dealt with who's the one that lied to me to begin with, do your self a favor stay away from AutoNation there nothing but liars and jerk's

Everyone at the dealership was very courteous and friendly. Many stopped and asked if we needed anything while we waited and made sure we were always comfortable.

Jordan Faber is an outstanding service advisor. He was very helpful and knew the history of previous services performed on my Rogue.

I had a great experience here with these guys. Fabian in Finance was super helpful and helped me out so much. Super dope and they definitely care about their customers. Each time I’ve been in there they kept it real and positive. I recommend them 100% 3 years later >>>>>. The manager of Tempe Nissan was absolutely amazing! Very laid back and man of his word and that says a lot about the car sales men. No offense but I also worked in the car sales industry so I know how ruthless those guys can be. Not only him but the finance manager also went above and beyond to give me the best deals that I possibly could get the way the two of them handled their business with me got me into The exact car that I wanted. The guy who sold me the car was also laid-back very friendly and patient and took his time to really go into detail about the new features my car had and might I mention all of them are dog lovers so that right there is 10 gold stars. Dopest group of guys I’ve come across and I highly recommend them ❤️

Very pleasant and professional

I have been coming to this dealership for service since I bought my Altima from them in 2010. They have not let me down.

My wife and I traded in her Vehicle here last year here and bought a new Nissan! The service and experience was great! The employees are always courteous and professional!

Not clear on whether not tires were actually rotated since receipt does not confirm whether rotated or just inspected. Also very unsatisfied with the recommendation to replace the 60,000 mile tires with only 27,000 miles of wear

I’m TOTALLY AMAZED once again with the workmanship that was done with my current car maintenance! I made an appointment, but I showed up on the wrong day, they were so kind to take my car anyway! Sure , it took a little longer, but it was good therapy time for me 😀. So , this visit was good for me and my car. I plan to schedule future visits for me & my car Thank you.💥💥💥💥💥💥

The customer service from start to finish was excellent. The wait room could use an overhaul.

Salesman was amazing! We haven't purchased just yet, but he was not pushy and super friendly. I would recommend them to anyone.

I requested a change to my purchase agreement, and I was treated awesome and I left completely satisfied.

Service was Quick, and the technicians are great!

The job was done correctly, but it took two full working days to get my car back, when all they had to do was adjust a tension pulley on the serpentine belt. Replacing the belt itself takes less than 10 minutes for someone that isn’t a professional. The service department has horrible roll over and it is near impossible to contact the advisors. I called 10+ times and left multiple voicemails, I received contact when I started bugging the people in sales.

Had a recall fix and they through in a carwash too! Fast service!

Great service! Vehicle serviced at time promised. Service advisor's friendly and helpful. Nice, comfortable waiting lounge with TV and coffee. Car returned cleaner than when it arrived!

This place was great. After I had a bad experience with another dealership this experience was truly welcomed. My sales person was very helpful and the manager also helped the deal go extremely smooth. Even my finace person was great. I would tell anyone if they were nervous about the car buying experience these are the people to go to.They are the real deal.

I have a recall on my work truck (Nissan NV 2500 tall). I made an appointment several months ago. When I arrived, they told me they don’t work on Commercial vehicles. I got an email again recently for a recall from them again. I called and asked if they work on these vehicles now because last time they didn’t. She said they do. Well, I arrived there this morning and was told they don’t. Even if the girl on the phone didn’t know better, the service tech should have noticed on the calendar what type of vehicle I had and alerted me! I blocked out appointments TWICE now losing money because they can’t train their staff! I would NOT recommend them as they don’t have a clue what’s going on internally.

Service and Sales are always great. The car has a problem with the break electronic switch that causes the car to not start. This issue keeps happening every 8 months or so. They can't fix it under warranty until they can reproduce it, which means I have to wait for the car to be basically inoperable to get it fixed. This issue has made it so I won't buy a nissan again and will likely get rid of this one soon. Too bad, because the dealer and service are awesome.

Great service and reasonable price

Ivan was great. He offered a discount on having my oil changed. Saved me a few bucks, and I couldn't have been more appreciative.

Jake was awesome during the whole experience of car buying. We went in January to reserve a Nissan Leaf and bought it when it arrived in February. He laughed at all our Leaf puns which was pretty unbeLEAFable. He LEAFS a great impression of autonation and this branch in Tempe. He definitely did not LEAF us hanging, and followed up constantly. Terry in finance was great as well, but we only met with him once before we had to LEAF. Would definitely recommend buying a car here, they are very straight forward and you don't have to do the car dealership hustle and negotiation baloney, which is quite a re-LEAF.

While I wasn’t able to lock down a deal, sales rep Josh took good care of me and treated me with respect. As a first time buyer I was a bit weary of the process but both he and the finance dept gave me an idea of what was reasonable.

My car is having a repetitive issue with the break switch where it wears off and then doesn't let you start the car or change gears! Hate Nissan manufacturing for that and will likely never buy another Nissan but AutoNation has always been helpful in fixing it under warranty and being transparent about what's happening. Their service is reliable, consistent, and excellent.

The staff were very friendly, I loved the pictures of the work that needed to be done that were taken by Mr. Faber, my advisor. It shows transparency and being honest! Thank you!!

Mark Grim is the man!!

It was great experience. We got the Hospitality, care, best suggestions, great car and good deal. Cooper is Amazing. Mike is very helpful and generous. Thanks

Fast efficient service! Pleasant waiting room,but need refreshments like years ago! Only have coffee and water.

They completed the services I needed, and they were even nice enrich m enough to wash my car.

Well first off I told the Salesman upfront about my situation. I don't like my time Wasted. He wasted my Time. The Salesman just kept ignoring what I was saying, customer service is Paying attention to the Customer. Actually listening to the customer so that you know how to better assist the customer. I believe I threw the Salesman card away, because he was too much of a Salesman. Once I find it I will provide his name. I have No Time to Waste. I don't know what to make of AutoNation.

Jake Lau and team was very polite and helpful and they made the whole experience very smooth.

I have a 2022 kicks with 15000 miles on it. It braked suddenly a few weeks ago like I had hit something and the screen turned red. I had to put it in park and drive to keep going. I read Nissan is having issues w the automatic braking sensor. It was at the dealer for almost a month and they couldn't replicate the problem. I don't want this to happen when on the highway or busy road. Has anyone had this happen to them? How can I get Nissan to fix it? This is an email I wrote to Nissan. I was so excited to get my 2022 Nissan Kicks and recommended them to everyone. Now my idea of Nissan has changed. I have heard that you are unable to duplicate the problem and will not fix it even though it is a known issue. This puts me in fear of an accident and for my life and the lives of my passengers. This is very dangerous and can cause a severe accident if this were to happen on the highway or even regular road. The emergency braking system sensor needs to be replaced. If I am to get in any type of accident, this refusal of fixing the issue will result with it being due to your negligence. I am attaching screenshots of where this is a known issue and has happened to several others. I will come pick up my vehicle, but just know you will be responsible if I am to get in any type of accident. I would also like to know what tests were performed, who performed them, and the tests the Nissan representative did and his info. I will need printed copies of all of this. I will also be contacting the Nissan corporate office with my dissatisfaction of your service.

I have a 2022 kicks with 15000 miles on it. It braked suddenly a few weeks ago like I had hit something and the screen turned red. I had to put it in park and drive to keep going. I read Nissan is having issues w the automatic braking sensor. It was at the dealer for almost a month and they couldn't replicate the problem. I don't want this to happen when on the highway or busy road. Has anyone had this happen to them? How can I get Nissan to fix it? This is an email I wrote to Nissan. I was so excited to get my 2022 Nissan Kicks and recommended them to everyone. Now my idea of Nissan has changed. I have heard that you are unable to duplicate the problem and will not fix it even though it is a known issue. This puts me in fear of an accident and for my life and the lives of my passengers. This is very dangerous and can cause a severe accident if this were to happen on the highway or even regular road. The emergency braking system sensor needs to be replaced. If I am to get in any type of accident, this refusal of fixing the issue will result with it being due to your negligence. I am attaching screenshots of where this is a known issue and has happened to several others. I will come pick up my vehicle, but just know you will be responsible if I am to get in any type of accident. I would also like to know what tests were performed, who performed them, and the tests the Nissan representative did and his info. I will need printed copies of all of this. I will also be contacting the Nissan corporate office with my dissatisfaction of your service.

I have a 2022 kicks with 15000 miles on it. It braked suddenly a few weeks ago like I had hit something and the screen turned red. I had to put it in park and drive to keep going. I read Nissan is having issues w the automatic braking sensor. It was at the dealer for almost a month and they couldn't replicate the problem. I don't want this to happen when on the highway or busy road. Has anyone had this happen to them? How can I get Nissan to fix it? This is an email I wrote to Nissan. I was so excited to get my 2022 Nissan Kicks and recommended them to everyone. Now my idea of Nissan has changed. I have heard that you are unable to duplicate the problem and will not fix it even though it is a known issue. This puts me in fear of an accident and for my life and the lives of my passengers. This is very dangerous and can cause a severe accident if this were to happen on the highway or even regular road. The emergency braking system sensor needs to be replaced. If I am to get in any type of accident, this refusal of fixing the issue will result with it being due to your negligence. I am attaching screenshots of where this is a known issue and has happened to several others. I will come pick up my vehicle, but just know you will be responsible if I am to get in any type of accident. I would also like to know what tests were performed, who performed them, and the tests the Nissan representative did and his info. I will need printed copies of all of this. I will also be contacting the Nissan corporate office with my dissatisfaction of your service.

Jake Lau and team was very polite and helpful and they made the whole experience very smooth.

Muy buena experiencia y excelente servicio!

Everyone at this dealership was so great to work with! Specifically my salesman, Wes. He's extremely knowledgeable. He also not only listens to what you want, but actually remembers it too! I worked with Mia (from Finance) and she was awesome. She even stayed late to complete my sale! The sales managers and service department were very friendly and helpful as well! Highly recommend this dealership!

I returned to the service center because i had a good experience the first time i went to get my oil changed. This time was a completely different experience. Waited over 10 minutes for anyone to even acknowledge i was in the service driveway. I understand that businesses are understaffed and busy, but all i wanted was to at least be acknowledged by one staff member saying that someone would be with me shortly. I stood outside my car watching staff interact with other customers and then just stand and talk with other employees, felt it was unprofessional. Once someone acknowledged me, there was no apology for the wait or anything. It then took over two hours for my oil change, waited in the waiting area and finally decided to go outside where the service advisor said ?oh i have your car ready, just have to finish some paperwork.? I?m not sure how long my car had been ready and if he was going to even tell me it was ready. I felt the customer service was horrible and will not be returning.

On hold with parts for 20 minutes!

Tammy was our sales representative, she did an amazing job, and when we pointed out a few issues with the vehicle, she immediately took care of it, went above and beyond to ensure we got the vehicle we deserved. Would love to do business with her again, extremely happy with our 2019 Volkswagen Jetta purchase! (Leo and Mel)

By far the Best Dealership in Arizona, Max was very helpful and knowledgeable, we went through the car buying proces without any pressure, we are returning customers for two decades now and will buy from Auto Nation Nissan Tempe again.

Excellent experience

Amazing experience, stress free vehicle purchase. Max was very helpful and knowledgeable, answered all our questions and guided us through the entire process. We are buying vehicles from Auto Nation Nissan Tempe for two decades now and will buy again.

I returned to the service center because i had a good experience the first time i went to get my oil changed. This time was a completely different experience. Waited over 10 minutes for anyone to even acknowledge i was in the service driveway. I understand that businesses are understaffed and busy, but all i wanted was to at least be acknowledged by one staff member saying that someone would be with me shortly. I stood outside my car watching staff interact with other customers and then just stand and talk with other employees, felt it was unprofessional. Once someone acknowledged me, there was no apology for the wait or anything. It then took over two hours for my oil change, waited in the waiting area and finally decided to go outside where the service advisor said “oh i have your car ready, just have to finish some paperwork.” I’m not sure how long my car had been ready and if he was going to even tell me it was ready. I felt the customer service was horrible and will not be returning.

Everyone worked well together from speaking with sales representative to sales manager. The sales rep, Jack had a great and enthusiastic attitude.

Our service manager Leticia was very kind and responsive, however when I picked up my car for service there were grease footprints on my light tan floor mat and carpeting. And a smudge of grease on the new light tan visor that was installed that morning as well. She has offered a mini detail service. Still waiting on how to go about getting this. This should never happen. Careless service person in my opinion.

It wasn't good I was told by your service department that my warranty did not exist I called the warranty company the following Monday and verified that yes indeed my warranty was good. So that leads me to believe that no one from your dealership bothered to actually contact the warranty company.

My experience was a 10/10 due to the amazing staff and helpful people all over the dealership.

Love the fact that everyone was very pleasant. Treated us very nicely. The entire experience was very smooth and fast.

THEY DID A OIL CHANG AND ORDERED STUFF I NEED TO FIXED MY CAR THEY ARE VEREY NICE

Awesome treatment! They work fast and good, all the staff is willing to help you out. Jordan my advisor, made sure I get my car maintenance soon and well done!

They did good work and don't charge too much, thankfully. They didn't try to upsell me like most dealerships try to do, which I appreciate. I'm giving 4 stars instead of 5 because they had my car for 2 days and for what needed to be done, I figured would be less than a day, otherwise, I believe this is a 5 star company and Leticia was kind and understanding. I liked having a female advisor.

Easy selling experience.

Wes was incredibly helpful and friendly!! The buying experience was made to be much easier than I expected

Best service provider for Cars. On time delivery and efficient.

Wes was incredibly friendly and helpful!!

I received a notice that my car had a recall. I took it in to Autonation Nissan in Tempe and they took care of it immediately and also rotated my tires for free. It was quick and easy.

The employees were very gracious.

Purchased a used vehicle with them and one of the new tires that was pit on the vehicle wore prematurely and needed to be replaced. They replaced tire for free and aligned the wheels. I am grateful for their service and doing the right thing! It makes me want to come back to them and do business with them again!

This 2022 Nissan Altima with 3,200 miles was brought in to our shop for a routine pm service. During the serice the non certified Nissan technician noticed an a/c leak on a crimped a/c hose. We took it to the dealer who could not verify the leak. Their Nissan master technican stated nothing was wrong. I had to send two non Nissan certified technicians to the dealer to show them where the a/c leak was.

Amazing customer service

Just got my new Nissan Leaf. The whole experience was super smooth and easy. This was already our second vehicle from this dealership and when ever we?ll be ready for another, we?ll be back.

I was greeted promptly and courteous.y. Tech assistant answered my questions regarding the service I requested. She was extremely helpful. Car was returned to me on time and clean

Thank you Andrew. You were absolutely amazing and we do love our new Leaf

The work done on my vehicle was good and they found some additional issues separate from the issue it was brought in for. The lower rating is for the poor communications and scheduling around this service visit. The appointment was made ten days out and when the vehicle was dropped off there was no mention of delays working on it. I had to initiate the call the following day on the status of the vehicle. I was told that there was a backlog and they did not know when they would get to my vehicle even though I had made an appointment ten days in advance. They did offer a rental car which was not needed. I questioned the poor communications and spoke with the service manager who agreed that I should have been contacted. It was a week before the vehicle was looked at with no further updates until then. It was another several days to get parts and do the work. The work done on the vehicle was very good and the poor communications and scheduling are the reasons for the lower rating.

Great place to have your car serviced.

My battery died after an appointment in Phoenix. After it was charged by AAA I called Auto Nation & they told me to come right in. Danny is our advisor & took care of us. So thankful!

Purchased my car a year and a half ago and my car has been in the shop a few times for sensors and it's never fixed. I took my vehicle for an oil change and a shaking tire and told I no longer have free oil changes and the tire never fixed. When purchasing the car I received free oil changes for 3 years with no amount given, then to have the service advisor try and be rude and say other than what was told to me. Beware and read all the unlining garbage!!

Me super bien en mi visita al dealer, fueron muy amables y me explicaron cada detalle que tenía mi vehículo. Tenía mi cita para las dos de la tarde pero me desocupe antes fui y me atendieron de una vez. Voy a regresar en mi próximo servicio

They did an excellent job at catering to my needs when it came to explanation and payment options. I will definitely do business with them again!

Went in for an oil change and met a friend talking about nails, lol. What a great experience and I?ll be coming back requesting her.

Nice facility to wait staff is attentive to your needs

Great, honest and efficient service! We would return here for our next vehicle

Stuck to what they promised. Exceeded my price expectations. Offered me 2000 more than Chevrolet who I originally bought the car off and will never go back to. Cannot recommend more highly, very professional and made the transition seamless with their qualified staff.

I have a good experience with AutoNation Nissan Tempe. I have received good attention and quality service. They always have the answers to my needs. I used to go to another but the quality is far from what I have found at AutoNation Nissan Tempe

Good job

Hello Tempe Nissan GM.. Please Help. I purchased a new 2022 Frontier. I have been trying unsuccessfully to gain service on the vehicle with no resolve. I have called as well as Nissan Factory to assist with no help.. all the phone numbers leave you no choice but to leave a message and the GM or service manager wont return my calls. I recently contacted the AZ Attorney Generals office for help in gaining recall service on my Truck.. Please Help....

I had my Fiancee take my car in to get it serviced and it came back with a huge, deep scratch on the trunk that was not there before. It looks like someone had something on the trunk and dragged it off. I have been trying to contact the dealership about it and have not heard anything from them. Very frustrating considering I Bought the car brand new from this dealership and had no issues on the sales side. Just having issues on the service side of things.

Good job for ivan y great service Ivan gave me a great service & was always there on everything! I would definitly recomend this place!

Good experience, and good job,ivan apreciabe you attention

I?ve never had the worst service in my life went to go get a simple oil change that should?ve taken no more than an hour. Ended up sitting there for 2 1/2 hours before I found someone myself and them telling me that my car had been done an hour and a half ago this is absolutely ridiculous and uncalled for sheer laziness and inconsiderate. I will not be returning back for a service.

Theo was very knowledgeable and a tremendous help in purchasing my first car. The entire process was smooth. I definitely recommend Theo, as he is friendly and has the experience. I appreciate all the hospitality from Jalen as well!

UPDATED REVISION: My original review was 1-star, but Ira Wolfson (the Service Director) personally called me and was very professional and apologetic about the situation. He offered to make it right, and we came to an internal agreement. I have updated my review to 5-stars for the outstanding follow-up customer service, but I am leaving up the original review to reflect my original poor experience that led to this situation. Thank you Ira for your time and professionalism. —— Original 1-star review: Absolutely awful experience. I drove up and had to wait an additional 10 minutes past my appointment time (that I already scheduled a week beforehand). I needed an oil change and then an inspection on my Rogue because something was rattling. The tech (?) that I interacted with, Ivan Retana Santos, was incredibly unprofessional throughout the entire experience. He had an AirPod in one ear, spoke incredible quietly and quickly, and said very little whenever he did speak. Never made eye contact. He asked me if I was planning on staying in the waiting room and I told him yes. He said he would be back “shortly” to give me an update on my car. Over TWO HOURS went by and I never got any information. I had to literally call the google maps phone number for the place and then get an update on my car through that route. After THREE HOURS of waiting (they didn’t have an update when I called at the 2hr mark), I FINALLY got an update on my car, saying that it was going to need $4000 worth of repairs. Absolutely not. I can get that done way cheaper anywhere else. THEN I had to wait for my car to be finished with an unrequested car wash??? I ended up being at the dealership for close to four hours. Complete waste of time and I was late for work. There’s no reason that it should take four excruciatingly long hours for an appointment that I called ahead and scheduled a week beforehand. If it’s even going to take that long, at LEAST give me some kind of heads up that says “Hey, this is going to take longer than an hour.” I shouldn’t have to CALL after two hours of radio silence in an incredibly uncomfortable waiting room. Horrible experience and I will absolutely not be recommending this dealership to anyone.

I’ve never had the worst service in my life went to go get a simple oil change that should’ve taken no more than an hour. Ended up sitting there for 2 1/2 hours before I found someone myself and them telling me that my car had been done an hour and a half ago this is absolutely ridiculous and uncalled for sheer laziness and inconsiderate. I will not be returning back for a service.

I was shopping for a used car and although I did not find ultimately find the right car here I highly to recommend my salesperson DeAndray who was truly great to work with.

Sara was very kind and courteous. Provided transportation to and from my home so I wouldn't have to wait in the dealership while my car was being serviced.

The oil change was fast and Ivan Santos went over everything that was checked on my vehicle. The customer service was great and friendly. Plus they washed and vacuumed my vehicle! Thank you:)

The staff is great and explained everything... Definitely will be back... A big shout out to Theo and Jalen!!! They were the best!!!

The dealership has Very nice workers and explains to me if there are any issues

Good advice to help me with my car problems and they are very nice

DeAndre was able to help me remotely. He got me answers and numbers to get a deal done before driving 200 miles to see them. He and the team made a seemless purchase when I arrived on the lot.

The service was quick. The price was fair. I had booked an oil change and afterwards was mailed a free three point inspection that they honored. I was also emailed a 15% discount. They honored that, too. They even washed and vacuumed out the car.

An expensive faulty part needed to be replaced. They provided me a rental. The replacement was done within 2 weeks after dropping the vehicle. No cost to me, under warranty. Thank you to Sara my service associate!

Autonation Tempe Nissan has Excellent customer service and very friendly representative. Thank you.

Bryanna made the process simple and easy! I truly appreciate her being hands on, friendly, and easy to speak with! Thank you, Bryanna!

Went in for an oil change, was offered to fixed a recall part and was told it would be about 2 hours. At about 2.5 hours I asked how much longer, I was told they were cleaning it and it would be right out. At 3 hours another employee checked on the status of my car. At 3.5 hours I was finally given my car back. It was not cleaned as they claimed to be doing, dirty rags were left in my car. The attendant offered me her car and a free oil change next time. The last time I had an oil change preformed at this location it was also over 2 hours dispute having an appointment. They never reset the computer in my car so the dashboard is still saying I need maintenance on my tires and oil filter.

The cashier area was closed and had a sign to see the service people and there was 5 workers standing around and no one asked if I needed assistance. I?ve had bad experiences at this dealership and only bring the vehicle for recall repairs.

We always have fantastic experiences at Nissan Auto Nation. Jake Lau was outstanding in making the process as easy as possible and providing great detail on all the features. Highly recommend visiting Nissan Auto Nation.

Great experience and never felt pressured. Thanks Mikayala, Dave, and Ian! Love my new truck!

Good service good staff

Working with Mikayla, Dave, and Ian was a pleasure. Buying a car is typically a miserable experience until you drive away. This was much better. Felt zero pressure to buy or add anything I didn’t want. They worked with me until I was where I was comfortable. I love my new truck…thank you!

Danny is my Service Advisor and always takes great care of my Murano. I leave feeling confident that my vehicle is in top shape!

Great experience with both Wesley and Nik. Stand up guys who take care of you in an honest and friendly environment. Highly recommend!

Worked with Wes on finding the right car and Terry on the financial part. Both were super great and they definitely got a lifetime customer out of me.

Detailing did well as the car came out clean. It had a crack in the windshield when I went to view it that they didn’t bother to replace before giving me the keys. When my main salesman called I heard a “well I don’t remember seeing that”. Tammy wasn’t really involved, just wanted her name on the sale. She avoided my questions, was quick to pass us off, and filled out my paperwork incorrectly giving me a very high APR. Luckily, Max G was helpful, attentive, and understanding. I’d recommend Max G. for anyone looking for used cars. Thanks to Max, this rating is a 3 and not a 1.

Automation Tempe was by far the best car buying experience I have ever had! From the sales reps (cooper and jake) to the sales managers, they helped pick the car we want at the price we also wanted as well. No need to go anywhere else! Thanks guys for such a pleasant experience and making things quick and easy.

We always have fantastic experiences at Nissan Auto Nation. Jake Lau was outstanding in making the process as easy as possible and providing great detail on all the features. Highly recommend visiting Nissan Auto Nation.

Jake was amazing and professional from beginning to end. We started off corresponding through email then we set an appointment for me to come in. From the moment I arrived he was very courteous. He never made me feel pressured he knew my price point and was respectful of that. This is the 3rd car my family buys from Auto Nation Nissan. I will definitely send more family his way. Thank you guys

100% better service them last time .

A bad job was done the next day going to work my car stoped was making clinking noise my brand new tired blew out I have a 2021 worked just fine I take there my car is not working I had to take to Chandler Autonissin

excellent service and good people

Perfect service, Profesional and friendly.

Jake was amazing and made the process easy and delightful! He went above and beyond.

Ivan was my service provider he provided me with excellent customer service I even have free lunch on them from Texas Roadhouse I really appreciate all the customer service they really gave me the customer experience that I was looking for I really appreciate Tempe Autoplex thank you so much you guys I really appreciate it Ivan have a great and wonderful holiday

Excellent. No pressure and worked with me for a very satisfactory deal

Danny took great care of my vehicle.

It was quick and informative about the service done on my car

Tammy my sales person was great but the lady that did my financing was a very rude person and I mean extremely rude. When I let her know that I changed my mind about extended warranty she got a really bad attitude and kept trying to force me to take it and I honestly believe that she took money from me (cash) but I can't prove it. I paid with 10,0000 cash and I looked down at my phone while she was counting and when the counting was done I was 960 short. After she started counting she stopped and went to get a witness but t he is happened before the witness showed up. I Can't prove it but I truly think it is possible she did it. I will never ever be buy another car from there as long as she is working there.

This was my first time going to this Nissan location. I scheduled for service online, which was pretty simple to do. It was followed up with text message confirmation and a reminder of my appointment. When I got to the site, I was instantly greeted and met my service advisor, Danny. He kept me up to date on my service while I waited in the lounge and answered my concerns. I will definitely go to this location again as I feel the service at AutoNation Nissan Tempe was more professional and welcoming than the other location I used to go to.

Had my car serviced to address a recall. The service team was done with my oil change and repair within two hours. Great service, very friendly!

Normally when i buy a car its a pai n in the xxx..but thanks to DeAndray my salesperson and Terry in finance they made it a quick and easy process..no haggle,no pressure..both went above and beyond to make sure i was completely satisfied with my purchase.

The sale process was easy. After purchase of used vehicle I had it inspected by an independent mechanic. A few things were noted and I arrived with my list to the dealership. All items I requested were addressed without question.

On the day of the service Danny assured me I would have a shuttle both ways. He said the work would take about 2 hrs and he would send a shuttle. Well 10,11, 12 passed I called, got the voice mail, 1,2, passed. i got a Sales number she walked out and checked with him. He finally called back and asked if I wanted a shuttle. 'Dah" It came 45 mins later.Once there I did not see any back up of cars. I'm 88 yrs and did not have anyone else to pick me up that day. My husband has had 2 strokes, one daughter disable from a stroke and one that has MS. Yet he seemed to be loading other people in that shuttle just happened to overlook me.

Everyone there are so friendly and helpful. Very knowledgeable! Service work is done timely and they are always available to answer questions. I highly recommend!

Cole was a great salesperson. He gave me exactly what I needed and it went smoothly for and almost new Nissan Murano that I was looking to purchase.

Jack Chammas was the perfect sales person for me. There was no pressure and he answered all my questions. He gave me all the time I needed to make my decision. I have worked with the service department for years and been happy. The sales and finance are equally great!

Wes was excellent! Had most of the paperwork done when we showed up! Very professional! Made the experience awesome! Jalen, finance manager was excellent as well! Very personable!

Hands down the best car buying experience. No hassle, no haggle approach. Our salesman Jack was the best!

Wes worked with us, helping us buy a new car. We were very impressed with how upfront and conscientious he was. We can see how he is one of the top salesmen!

I bought a second car from Autonation Tempe. Worked with Rudy and Jack, these guys are great. No pressure envoirnment and very transparent. From the moment I walked onto the lot, not pestered by sales people, just asked if needed any help and then left to check out cars. The after sales experience was great, on follow up with service dept Richard was great, as was Rudy ensuring my issues were resolved quickly. To have great customer service when selling a car is one thing, but a true test having great customer service after from both sales people and service.

I bought a second car from Autonation Tempe. Worked with Rudy and Jack, these guys are great. No pressure envoirnment and very transparent. What impressed me most was after sales!, on follow up with service dept Richard was great as was Rudy ensuring my issues was resolved quickly. Its easy have great customer service when selling a car, but a true test having great customer service after!

Transparent and no pressure. Excellent service wiout any pressure.

Wesley did a great job in helping us with the purchase of a used car. Exactly in our budget and exactly what we need. He even helped with taking care of the rental. Great service and kind and understanding people.!!!

Cannot recommend Wesley Mclver enough! Beyond helpful, super honest and authentic…made the experience incredibly easy and wonderful.

Had a worst service experience with rep Ivan. My car was left about 11 am on 10/26/2023 for a diagnostic of a AWD indicator shows up on my Rouge. He said takes couple of hours, do you want to wait or leave the car. For 2 days there is no response to my calls 29 calls. End up going there to check, he coolly says we have line up cars for service. This guy and over all experience with Auto Nation of Tempe Nissan was horrible. I decided even to cancel my reservation for new ARYA that booked year ago, based on my experience. I never want to do business with this dealer.

I bought a 2023 Nissan Proto Z Spec. The experience I had on this purchase was exceptional. I was kept informed about the car, the status and all process. The dealership was upfront with me on the cost and it was enjoyable to just speak about cars with people that really cared about the Nissan Z and cars in General. I wish to thank specifically Cole, Garrett, Nik, Jake and Mia in Finance. What was amazing to me is that all around people were excited to see this car and I could also see their pride in being there. People came on their day off to see this car. This was the best experience I have had with the dealership and in will look at further purchase from this dealership.

Did a great job in servicing my Murano and repaired our brake problem.

Wes is the man.. smooth character through all the process. Absolutely impeccable to my needs and understanding to what I wanted. Great job

😁oil change was fast and i was happy

Jake needs a raise asap? Because of him we bought two cars

I bought a new Nissan Versa. The sales representative was so nice. He was very knowledgeable about the car and very helpful. The Sales Manager was also very kind. He did his job but did not take over the sale. I liked that. Everyone did their job quite well and therefore I was pleased to buy my car from Tempe AutoNation Nissan.

this is a company that I trust but I have to say you can never get anyone in the service department to answer the phone

I’ve been bringing my 2013 Rogue to Autonation Nissan Tempe since I bought it. I had an appointment Monday morning at 7:00 am to have an airbag light checked. I dropped my car off Sunday night and called on Monday at 9:00 am. The phone rang and rang with no answer. I called back 4 times and wasn’t able to speak to anyone. Autonation has always been good about getting our car back the same day. I was frustrated so I left work and drove down there. The advisor Danny gave me his card and told me the car hadn’t been looked at yet. I called back at 5:00 and Danny’s phone kept going to voicemail. I had to leave work and drive down a SECOND time. Danny told me it wouldn’t be looked at today. He promised it would be first thing tomorrow and he would call me as soon as it was looked at to give me a quote. Well by 11:00 am tomorrow no one had called and I couldn’t get through on the phone. I had to drive down a THIRD time. Danny brought out his supervisor who told me my car was still a few hours away from being looked at. No one was apologetic. No one seemed to care I had been a loyal customer for 9 years. No one seemed to mind I had to borrow a family member’s car to get around town. No one seemed to care I had to leave work 3 times to check the status of my car. No one offered a loaner. And Danny had mysteriously disappeared. Such a shame. You LOST a loyal customer today Autonation. As I mentioned my car is 9 years old. Guess where I won’t be buying my next car?

The last 2 times that I brought my car in for an oil change, I've had to wait an unreasonably long time. I always had an appointment, but the first time I waited for 3 hours, and the next time for 2 hours. Since we only have 1 car, I had to wait there for it to be done.

I was shopping around for an Audi and Andrew found the perfect match for me. The buying process when smooth and fast and now you can catch me in the streets of Phoenix not speeding ? highly recommended

4 months ago we met our sales rep Cole E. He is AWESOME. He is not like a typical sales man. He cares, is honest & transparent. It's not about selling the car but helping you get the car you want. We felt good with him & purchased the car. Last week I went back & purchased another car. He did everything for us to get the car as another party was already in negotiation for the same car. I highly recommend Coke. He won"t BS you just to sell. It's Cole that brings me back to this dealership. Auto Nation Tempe - Cole is an asset to your company. He portrays an impressive image for your dealership. Cole you are AMAZING, OUTSTANDING & SO GRATEFUL for everything. ❤️❤️❤️

I called and was immediately put on the appointment book. When I got there they looked up the car and took the car back for an oil change. I was there less than an hour, never has this happened and I was very pleased.

Beyond excellent service all around. Would highly recommend

I am a very satisfied costumer. I would also like to commend Jake Lau and Terry Brown for their patience in assisting us all the way. They are both very friendly, honest and worked hard to give us the best service.

Working with Andrew, who was one one their newer sales people was super easy and no pressure. This was the best car buying experience I?ve had so far. I have purchased cars both through a traditional dealership and through Carmax, and they both were not great. I highly recommend this dealership.

Visiting AutoNation Nissan was completely horrible and I am definitely never going there again nor would I recommend anyone use them for service on their vehicle. For such a bad experience, I wouldn’t even purchase a vehicle there either. I setup an appointment for Wed, Aug 3rd to get 3 things serviced, back door lift gate passenger window Driver door key handle piece that fell off Upon dropping off the vehicle, the service advisor, Carlos asked IF the car needed to stay overnight, was that ok with us, however never mentioned that for our vehicle issue, it would be 2-3 days for just a diagnostic. We never heard from them on Wednesday so we drove to Auto Nation to get feedback in person and that is when another service advisor (can’t remember the name) disclosed that it would be a 2-3 day minimum to just figure out the issues of the car so they could call our car warranty and see what was covered. We then asked for a loaner vehicle because it was then that we realized, we’d be without a vehicle for the next few days.The service advisor said there were no loaner vehicles so we then asked if we could take the vehicle until they were ready for it and they said that IF we took it, the clock would reset only to wait another 2-3 days for a diagnostic. After providing no solutions or offering any other help, we felt like we had to comply and left the car there another day. The following day (Thursday) I received a phone call at 4:13pm and it was Carlos telling me what was wrong with my vehicle which was a validation of the issues I had described above. He then proceeded to tell me that they still needed to call the vehicle warranty to see what was covered so we’d know if there were any out of pocket expenses. I waited the entire next day (Friday) to hear back from him. He called at 2:24pm to provide an update and told me that only the lift gate was covered through warranty and all other fixes would be approx $250 out of pocket. I told him to proceed with the lift gate and I would talk to my husband about the other 2 issues that were out of pocket. I asked how soon the lift gate could be fixed and be assured me that by end of day Friday, it could be fixed. I asked him for assurance and when he placed me on a brief hold, he then came back to tell me that the mechanic working on our vehicle was gone for the day so the soonest they would work on it was Monday. I asked for him to please assure us that we would have our vehicle by end of day Monday and Carlos assured me it would be ready. I then, called the dealership all day Monday AND Tuesday and every option I selected (service, parts and sales), rang and looped back to the main line. NOBODY PICKED UP, NOBODY! Not even an option to leave a message. I received no call or message from anyone at AutoNation Nissan. We were upset to say the least, so again, we drove to the dealership to find out what was going on with our car because mind you, it’s been a week at this point. As soon as my husband walks up to service, Carlos is standing around doing nothing, he notices my husband and he starts walking the opposite direction. My husband calls for him and asks for our keys. At this point, we are ready to take our vehicle home, serviced OR not. Carlos tells my husband that he needs to check because he thinks our car “may not be put together.” He comes back and the car had NOT BEEN TOUCHED. He then tells us that we should have called and my husband tells him that we’ve been calling with no luck and the right thing to do in CUSTOMER SERVICE is to reach out to your customer (which he did not for 2 days). He then tells us that we would have to pay $160 for the diagnostic which we refused to pay because they did NOTHING to our vehicle. Carlos then tells my husband that they are just busy and he has about 30 mad customers, like us. He also told him that he was happy to call us back when things calmed down and they were “less busy”. We left the dealership with our vehicle after a week and NO work complete. NEVER going back to this dealer nor would I recommend to anyone!

I’ve now purchased my 4th vehicle from AutoNation Nissan Tempe. They’ve always been easy to work with. The sales staff Cole and Jack, were knowledgeable, and presented options to fit my budget. Fabian who handled the financing did a great job getting the best interest rate and took time to explain options. This dealer also has a 5 star service department where Ivan has been extremely helpful in keeping my vehicles in excellent condition.

Jake and Jaylen made the process quick and easy. I was in and out within just over an hour...with the test drive. I knew what I wanted. asked a few questions. Bam...got my new Murano. They were personable and talked with me. Not at me. Helped me with my car...thanks guys.

JACK CHAMMAS is amazing he made the car buying process so easy!! Ask for Jack, so he can make it happen for you. It was truly like pressing the easy button. You and your time matter at AutoNation Nissan Tempe!!! He is truly a 5 Star Salesman! Thank you again Jack!

After hearing a thumping noise in the car and not knowing where it was coming from, Richard, service manager, spent time with us and driving car to determine cause...this was second time at dealership for this problem. The technician made sure all bolts underneath were tight. Richard checked out all possibilities. We are thankful for Richard and the General Manager who help to solve our problem. It turned out to be a storage problem. Thank you for these employees for being patient with us. Not only did they treat us with respect, but even would not accept my offer to pay for oil change...we appreciate their dedication...thank you so much...

The service team is great!!

I had a fantastic experience here! I was interested in replacing my 2020 Nissan Frontier (pictured) with a new 2022. I called the store and reached Wes who let me know that the truck was in stock and took a photo of it for me (also pictured). I arrived and was promptly greeted by him. We went on a nice long test drive, and he then gave me upfront, transparent pricing with no dealer adds or market adjustments. I left to think about it with no pressure, spoke with my wife, then they worked with me some more on the price to get me into my new truck! I can?t say enough about the experience start to finish. I also worked with Nik and Gerret, sales managers, and was even reached out to by the store?s General Manager, James, about my experience. Signing the paperwork was also a fast and efficient process and the business manager, Terry, was also no-pressure in his approach. I will be back, thank you!

I had a fantastic experience here! I was interested in replacing my 2020 Nissan Frontier (pictured) with a new 2022. I called the store and reached Wes who let me know that the truck was in stock and took a photo of it for me (also pictured). I arrived and was promptly greeted by him. We went on a nice long test drive, and he then gave me upfront, transparent pricing with no dealer adds or market adjustments. I left to think about it with no pressure, spoke with my wife, then they worked with me some more on the price to get me into my new truck! I can’t say enough about the experience start to finish. I also worked with Nik and Gerret, sales managers, and was even reached out to by the store’s General Manager, James, about my experience. Signing the paperwork was also a fast and efficient process and the business manager, Terry, was also no-pressure in his approach. I will be back, thank you!

Jack C and Rudy provided us with outstanding service at Autonation Nissan in Tempe! They truly went above and beyond and treated us like VIP. I would highly recommend purchasing a vehicle here!

Jack and Jalen were amazing to work with! They got me out of my old ride and in a new one in no time!

Great. Jack was a very professional salesman with all the knowledge and was very helpful!

The service was fast and friendly!

quick courteous and no hassle service Jack is a straight up respectable salesman

poor service experience went for schedule oil change technician left grease marks all over the car inside and outside .

I decided to trade in my 300 in the hopes of getting reliable little SUV. Originally I had gone to a sister dealership to look at the Kona but they could not get me into one in my price range. Not even a used one with 35K miles. Disappointed I left. I was ready to thrown in the towel with purchasing a vehicle but on a whim I messaged AutoNation Nissan Tempe to see if they could match me with something similar to the Kona AND stay in my very firm budget. Was contacted by Wesley nearly right away and he was very confident that they could! Not only did AutoNation Nissan Tempe work there magic and kept me as close to my budget as possible without demanding money down but they treated me like family. I never felt embarrassed about not having perfect credit or several grand free to throw around. Wesley was able to secure a BRAND NEW 2022 Kicks for me for less than the sister company was trying to get me into a used 2018 Kona at the same price point. Wesley McIver is an outstanding sales member that didn't just brush me off onto someone else or disappear once the papers were signed, he has kept in touch even weeks later to ensure I was still thrilled with my Kicks! I am and I can't wait to send people his way to get their own great deal on their new vehicle!

I decided to trade in my 300 in the hopes of getting reliable little SUV. Originally I had gone to a sister dealership to look at the Kona but they could not get me into one in my price range. Not even a used one with 35K miles. Disappointed I left. I was ready to thrown in the towel with purchasing a vehicle but on a whim I messaged AutoNation Nissan Tempe to see if they could match me with something similar to the Kona AND stay in my very firm budget. Was contacted by Wesley nearly right away and he was very confident that they could! Not only did AutoNation Nissan Tempe work there magic and kept me as close to my budget as possible without demanding money down but they treated me like family. I never felt embarrassed about not having perfect credit or several grand free to throw around. Wesley was able to secure a BRAND NEW 2022 Kicks for me for less than the sister company was trying to get me into a used 2018 Kona at the same price point. Wesley McIver is an outstanding sales member that didn't just brush me off onto someone else or disappear once the papers were signed, he has kept in touch even weeks later to ensure I was still thrilled with my Kicks! I am and I can't wait to send people his way to get their own great deal on their new vehicle!

I thought this dealership was on the up and up. I bought a used car from them and financed 1/2 of it. The finance person told me that it would be through Chase at the percentage rate that is on the paperwork. After 3 weeks got a letter from Mechanics Bank saying they bought my auto finance from auto nation nissan tempe. I guess the car dealership gets a kickback on my financing. I tried calling the finance person, no response. Never trust anyone.

Greet place to purchase a cars, friendly staff, responsible price. No hidden fees or marketable adjust prices, if you shopping for new car you can find the best deal for you.

Everyone was so professional and extremely friendly, no pressure to buy. Gave them by budget and I found a car.

very knowledgeable, everyone was very pleasant, no pressure.

Service department still performing at an excellent level. Advisor( Danny Bedoya) took the time to suggest a couple of services and actually asked how my car was running without pressure. service was done quickly and with a quality car wash. highly recommend Autonation Nissan service dept.

Josh was my salesman and was amazing! All the staff at Nissan were friendly and helpful!

Very Professional and Prompt, does service on time and as promised. Easy to schedule appointments and wait at their lobby with coffee thats good. Had no issue so far, they can improve on providing complimentary car wash exterior and interior once a while that would be good

Sensational service. Extremely friendly. Everything done correctly. I would give 5/5 stars.

We recently purchase a 2022 Nissan Altima from Max at Autonation Nissan Tempe. Max helped us find the car we wanted and provided an enjoyable car buying experience. Thanks Max and ANT!

Raven was very helpful along with the manager! They provided a positive experience by explaining everything to us in full detail throughout our time working with them and we are very pleased with the service they provided us. Definitely recommend Raven and the manager working with her!

Jalen in finance and wes at auto nation Nissan made my car buying process so fast and easy! My husband and I have bought 4 cars from dealerships over the years and this for sure was the best service. Would definitely keep going here! 10/10 service.

They have struggled in the service department for a while due to shortage in service techs but they've recently got me in and out in an hour!! I've been going to them for over a year now and I go pretty often due to all the traveling I do. I would recommend them! They're great!!

Sleazy service department. Do not use them. We used this dealership to buy out our lease for my wife’s car. They offered us oil changes for the life of the loan for an extra $1/m. I had my wife schedule an oil change, when she she dropped it off she inquired about an AC recharge. They told her they didn’t have time for it but if she left the car it would be a $150 diagnostic. She declined. 25 minutes later I get a voicemail from Ivan who checked my wife in, he said the car suddenly started smoking and leaking he said they need the car over night. Mind you, the car we bought new and has never had an issue. I called back to inquire and he said “your wife mentioned the AC, well coolant was puddled and it was steaming/smoking” I said “wait, engine coolant or freon?” He said “well both systems are connected, we will need it overnight to diagnose”…. I declined and said please change the oil and I will pick it up. He said “the car would be dangerous to drive” We arrive and the car now has a check engine light for the first time… we get it home and the coolant overflow tank was empty, I pulled the code and it was for overheating. There was no splash or steam on the underside of the hood, however some fresh wet coolant was on some of the lower hoses. I refilled with proper coolant and the car is perfect again. These guys were so sleazy that when getting caught in a lie, they emptied coolant from the system to cause a check engine light before we picked it up. They can shove their $1 oil changes where the sun doesn’t shine. We will never be back.

Been to three different auto nations and have purchased vehicles from all 3 and this auto-nation made up for all of my horrible experiences with this company from different locations around the valley . Jack my salesman went well over above and beyond with his customer service and helpfulness . Plus the energy he carried himself with was refreshing . I recommend anyone to purchase from here . Great overall experience.

Got helped by a great group of people led by our salesman Wesley. The services and attention to detail in thoroughly explaining everything about our new purchase was greatly appreciated!

The staff very friendly and helpful

Great customer service, they helped me to buy my first car, from choosing the ring one to help me out getting the best interest possible the service was great. Wesley was a great sales person and Mia helped me with the financial. I ready recommend this dealer to my friends.

Great customer service, they helped me to buy my first new car, from choosing the ring one to help me out getting the best interest possible the service was great. Wesley was a great sales person and Mia helped me with the financial. I ready recommend this dealer to my friends.

What a wonderful experience. Highly appreciated Garrett, Cole and even Terry for allowing us to take our time in the process of purchasing a vehicle. At Auto Nation Nissan in Tempe Arizona. It Was so simple, no high pressure auto sales. And just like that, we purchase a vehicle. Yesterday on a Saturday evening. If you are in need of an easy process when purchasing a vehicle with these uncertain times. High pressure vehicle sale is not the issue at Auto Nation Nissan in Tempe Arizona. High morals, high standards, integrity and a quality experience, the importance of consumer service and consumer relationship is the main objective. Thank you, Christianne and Martin

wasted 3 hours for rep to tell the service department couldn't--or wouldn't--fix part hanging off muffler--exhaust system under warranty--"too expensive" to replace muffler--warranty too expensive for no help or repair or effort or work--service rep even said "not good service

Great customer service and awesome experience. I went to a different dealer , so far this is the best one . Come to AutoNation Tempe, do yourself a favor. Ask for Jake Lau if you want to buy .

the staff is friendly and honest.

My experience with the process of the car purchase through Tempe Auto Nation Nissan and the salesman Adrian was a pleasant one. He made it easy to make a practical decision on a car.

The salesman, Jack was very thorough at going over all of the technology that comes with a Nissan Kicks. He was very professional and not pushy at all. I would definitely refer my friends to Autonation Nissan Tempe

Garrett was a pleasure to work with!!! Excellent customer service!!! He is the type of employee that makes you want to keep coming back!!!

I cannot begin to tell you how happy I am with the service and how Josh the sales person went above and beyond his duty to accommodate my needs. After having returned my rental I did not have transportation so he offered to pick me up and even chauffeured me again to run an errand. The buying experience was of a no pressure feel and the sales manager met me half way on my proposal. I will remember this experience for a while and my next car will definitely be from Auto Nation.

Ivan and Juan got the transmission fixed on my Nissan Sentra so quickly! They were responsive and kept me updated the whole time. Would definitely recommend! :)

We purchased our 2nd car in 6 years from you. The transaction was quick and easy. We will be back.

They always do a great job on my car. Very friendly.

The GM won’t let his people give out his phone number when I tried to get a problem with the service department corrected. Calls to the service department go to voicemail and don’t get returned.

I bought a used car online from them since I live in a different State. The sales person Mayu was fabulous but the finance person, Mr. BAILEY HUGGINS snuck in an extended warranty despite me EXPLICITLY and in writing asking him not to. He also tied the interest rate to this package which is TIED SELLING and is highly illegal in all 50 states. I requested to cancel the warranty after I found out there is no autonation within 100 miles from where I live. The finance person ghosted me as I kept trying to cancel my warranty. Finally, I was able to get a sales manager on the phone and he agreed to cancel the warranty. It’s been more than 90 days since I signed the cancellation document, and the amount for the extended warranty STILL hasn't been credited towards the principal balance of my loan. The car has also had transmission problems since day 1 of receiving it and trying to get it fixed has been a nightmare. I would absolutely not recommend this place as they will try every dirty play in the book. If you are looking for a car at this place just walk away. It's not worth ever dealing with this dealership.

From the salesman to the F&I and the GM, everything went smooth and enjoyed the buying experience. I would recommend this dealership for anyone. Great!

I have been totally pleased with the service at auto nation Nissan Tempe! From their sales staff to the service department they are professional and courteous!

On time and everything they did worked out good.

Very bad service took my car to be service waited two hours and nothing

Service department is slow in more ways than one. 3.5 hours for a 40-45 min oil change. No sorry for the extra long wait, just go pay us $60 now. I had told the attendant that my splash guard was hanging and needed clips. Assured me they would clip it up. After 3.5 hr oil change, the guard was still hanging. What are these so called specialists doing? Don't they see a splash guard hanging? I can see it when it's not lifted. I come to a dealership because they are suppose to take care of the vehicle better than a normal shop. Not these guys. Avoid this dealership all together. If you are not offering me free service, I'm not coming back. I refuse to pay for incompetence. So please don't respond with a fake apology. I can see you are good at this. But not good enough to trick me into spending another dollar with you.

From the day that I purchased my Rogue in October, I have been trying to schedule service work (both warranty and installation of OEM parts & accessories). For reasons I will never understand, my service advisor (Danny) will not return my calls (I've left him countless voice messages). Finally, I drove to the dealership to see him in person Monday last week to tell him face-to-face what I wanted and needed to have done. He promised to call me and tell me what the work I wanted done would cost. For the last week...crickets from him. WTF?! Also he was clueless as to a Nissan service bulletin that was issued more than 2 months ago to fix roof leaks (which I have). My Rogue is the 9th Nissan I have owned in my life. I like the vehicle, but my ownership experience so far has been abysmal. Oh, I also believed the email I received from your dealer GM indicating if I had any issue with my ownership experience to contact him directly. I did that, and surprise, surprise...no response from him either. My next step will be taking my vehicle to a dealership much closer to my home. My experience anywhere else could not be any worse than what I've suffered through with AutoNation Nissan, Tempe.

If I could leave a zero star review I would. I've had a horrible experience the last 4 visits here at this dealership service department. I have been coming here for over 3 years and it has progressively gotten worse every visit. I came in to get new tires and an oil change and waited 6 hours even though I had the earliest appointment available and arrived 15 minutes early, then they over charged me on top of that. Fast forward to my next visit, I had a small leak in the tire so I made an appointment and came in last Wednesday, 10/20. They took my car back and later came out to tell me the warranty was going to cover 2 new tires because they were non-repairable. They had to be ordered so I was told to come back at a later date. Came in on Saturday, 10/23. Was told they had the tires but couldn't get the claim approved to cover the labor because it was the weekend. Got told I was going to get a call back Monday, 10/25 and I never did. I called 10/26 and was told by the service manager that they got everything handled to come in tomorrow and I would be worked on right away since my service case was still open. I got here at 8:10am and just got told at 10:45am they are barely going to start working on my vehicle, this was only communicated to me after I went looking for an update! AutoNation please tell your employees they need to communicate progress on vehicles hourly! COMMUNICATION IS KEY AND THEY DO NOT COMMUNICATE ANYTHING UNLESS YOU GO LOOKING!This is especially important if the customer is waiting for the vehicle and it is something that has gone over the time frame that was originally discussed! I will definitely be recommending people to stay away from this service department unless they have endless hours to wait on something simple that should only take 2hours! My advisors were Derek and Rafael.

Went through Costco auto buying. Worked with Johnovis Rodriguez who was the Costco rep at Tempe Nissan. Waited 3 weeks for our vehicle to come in and then he would not give us the Costco price. He lied and said they don't do that anymore and they do !! Checked with Costco myself. Management would not honor our agreement. These people are bait and switch would Never go there. Johnovis lied three different times to us and management backed him.

I want to explain the absolute HORRIBLE experience we had at this dealership. We finally found this 4Runner after looking for a while and were so excited. I found it online and immediately called and was told they just got it in. We went there knowing we couldn't test drive it because they hadn't done their inspection. We looked around and liked everything so we went ahead and put the deposit down and started paperwork. We were told it would be ready in about 5 days. They finally called me when we were on vacation and said it was ready. This was 2 weeks later. We said we couldn't get the car until we got back. We got back on Monday and then I took Tuesday off to go get the car. We go in and talk to our salesman Skyler who tells us everything is ready to go and hands us the keys. We said we haven't filled out paperwork yet. He said we did and we said no we didn't. So they go find the manager and tells the finance guy. We sit there about 45 minutes and finally go in the room to fill out paperwork. He keeps asking us all these questions about why we didn't fill paperwork out before. Finally we are done and get the key. I get in the car and immediately notice there is a huge crack in the windshield. We let them know and Skylar told us they would replace. As we start on the freeway, the car starts shaking so bad that we think the tire is going to fall off or I'm going to crash. We get home and the next day take it to my brothers shop where he said the balance and rotation was completely off. Then we notice the screen on our car is not calibrated. At this point we don't even want the car anymore. We call and talk to Skyler and he apologizes and says we can take it to Toyota where is it under warranty for the screen and they will fix it. They sent a company to our home to replace the windshield. Then we go to Toyota and they call us to tell us its not under warranty and they aren't going to fix it. Keep in mind we have had the car for a week and have all of these issues after they had it for 2.5 weeks. When you buy a car whether it is used or not basic functions should be done! We shouldn't have had to deal with all of this when buying a car. The finance guy whose name is Tyler calls us and tells us the car is not under their warranty and we are basically SOL because we didn't buy their Platinum package. He was completely rude and unprofessional the entire time. I have never dealt with such a horrible person in my life. Naturally we are upset because they are now not fixing the screen for my car so I am explaining this to Tyler who then acts like he can't hear me and keeps being a complete jerk. Saying well your the mechanic why would you take it to a shop for an alignment. Just completely unprofessional. He kept interrupting me as I was talking so I finally asked for a manager and Tyler then tells me that I can't speak to one and need to call back in 30 min to an hour. I said no I want to speak to one now because you are rude, and unprofessional and then tells me well you can't talk to one and he has customers to take care of. I am so beyond upset I hang up. I will never bey a car from this place. They told us our screen would be covered and it wasn't. We trusted the dealership because they should sell a car in normal functioning order. Skylar doesn't know what he is doing. He never called us back we always had to call him, he kept forgetting about our extra key we purchased and said our screen would be covered and then it was passed the 5th day to return the car and its not covered. Tyler should not be in Customer Service at all. HE was the absolute worst person blaming everything on us and taking 0 responsibility for the issues we were going through. Couldn't give 0 stars or I would.

Always excellent customer service!

Derek in the service department is an absolute angel! I was having the most stereotypical "Monday" of recent months with one bad thing after another, including my battery dying when I tried to leave work for my lunchbreak. Trying to check if my battery was under warranty still or not, an place that could fix it as quickly/cost effectively as possible, coordinating a tow through my insurance, all while at work initially had me frazzled (and probably a tad sassy) but working with Derek made it a breeze. He went above and beyond honestly - he handled me on the phone + the tow truck drop off, honored the battery warranty even though I was ~a tad~ over the mileage limit for the original, and made it so easy to pick up my car after work (even though that department had closed) all I had to do was sign my name. Honestly almost cried I was so relieved/happy, his customer service turned my day around.

our salesman, Cole was really friendly and informative, answered all of our questions & was straight to the point. Auto Nation saved us thousands of dollars by not putting in bogus fees. it was a really nice experience, and we weren't haggled in the slightest.

like always tempe nissan takes care of us. car battery under warranty, no out of pocket cost. then they wash and vacuum the vehicle for us.😁👍

Horrible experience. Give you the run around after an hour drive, not honest nor upfront with you

Was told by the salesman my wife’s car was going to be delivered so we drove 2/1/2 hour’s. Only to find out they had no clue where the vehicle was. Then 5 hours later after doing all the paperwork we left. Now it’s been a week and they still haven’t delivered the car. They’ve had it at the dealership for a week. Won’t return a single phone call no one. Completely ghosted!!!

From the salesman Jack to the finance manager Michael...everything was smooth, easy, and went like a dream. The customer service is phenomenal and I ended up in a car that was even better than I could have imagined with a price that worked for me. No pressure and no hassle. These guys are awesome! Professional and yet make you feel like a friend at the same time.

I found out about Auto Nation Nissan. true my Sam's Club auto buying program, my home town Nessan Dealer does not support this program. after I sign up, I receved a text offering me help to find the car that I was looking for. that was Nikolos Gingrich with who I deal true the whole process and also Robert Hill who help me too,they were awesome. I never felt pressure to make a desicion.when I finaly went to pick up my Nissan Rouge I felt very welcome,I'm very gratful to everyone there they were very nice and helpful.THANK YOU AutoNation

good and professional I love

Everyone in the service department was very helpful, kind, and friendly. I specifically worked with Mike and Cody, who were really great, but everyone there acted like they cared. They got me taken care of quickly. They were also very responsive whenever I asked for updates, calling me whenever something new was happening, I think because they could tell I was anxious to hear about what was going on. Every time they gave me a time frame about when work would be happening, they seem to have been telling the truth, not underestimating like most mechanics I've been to before. They really seemed to care that my car issues were actually resolved, and had a car available to rent while they did the work that actually fit my whole family (something else that is not very common). While I hope I don't need their help again for a long time, I would definitely go here again if I do.

We are beyond happy with our purchase!! Austin and the rest of the AutoNation team were great to work with. Buying a new car, felt so easy! No hard core sales, just wanted to help me find what would work best for me. I will be returning to AutoNation for my next car! AND I highly recommend YOU go there too!!!!

We are beyond happy with our purchase!! Austin and the rest of the AutoNation team were great to work with. Buying a new car, felt so easy! No hard core sales, just wanted to help me find what would work best for me. I will be returning to AutoNation for my next car! AND I highly recommend YOU go there too!!!!

I am a lifelong customer because each visit is quick easy and wonderful. The staff is extremely friendly and knowledgeable!

LUV LUV THESE GUYS! Terry B & Robert H u da best!

Great service! Will go back when I need another vehicle.

Everyone was very friendly and the service was done quickly.

On time and took care of my car.

Hassle free zone! We will be back in the future. Loved that there was a basketball ? hoop to past what seemed quickly on the time it took to buy our new car.

Jake was excellent in executing my service to be completed on my Nissan Rogue. He let me of upcoming service that needed to be done in the future. He?s professional and knowledgeable.

Frank really seemed like an xxx via e-mail. You'd think they would be kissing my xxx for a sale right now, considering sales are unbelievably low at this time. I gladly took my business elsewhere.

No one was wearing masks. No cleaning of my vehicle after they were inside it unless I wanted to pay for a disinfecting service .....currently on ?special? for $19.95. Disappointed that they do not put safety ahead of profits.

I'd like to thank Jake, Mike, Joe and Danny for all the assistance they provided for me today- they fixed my car door, changed my hubcaps and just friendly, polite and very helpful. I offered to tip them but they declined saying it's all in a days work. you are truly appreciated especially during this crazy time, YOU GUYS ARE THE BEST

Greatest experience service was fast very attentive to my needs on my car situation and very informative towards customers

AutoNation always seems to make the process easy and smooth! I had an awesome team of trio who helped in every step of the way: Frank, Manager, Lee, Sales Rep and Ken, Finance 🙏🏽 As a single mom of 8, they made me feel appreciated and got me into my dream vehicle and had such top notch customer service!

Jake was great. Best vehicle buying experience ever!

Tempe auto Nissan is very professional and honest and I recommend taking your car there they are straight up with you

fantastic sales persons and executives..they know ur need and no playaround..truely professional

Everyone was very nice. They were very knowledgeable and patient. I got exactly what I wanted and I'm very happy.

We went in without an appointment because of a security key issue, they got us in quickly and done within an hour at no charge. The service was wonderful and the car was cleaned as well, love how they made my issues their issues thank you all so much.

Every time I visit for maintenance on my Titan at the dealership I purchased it at it?s an outstanding customer experience. My advisor Saul is top notch! And I?ve had him for the entire tome. Well done AutoNation Nissan!!! I always recommend this place!

I was shopping for a Nissan Rogue and over email communication I felt good about the dealership. When I showed up for my appointment it was another experience entirely. I was told one thing over email and encountered a salesman who shut down after telling him what I was looking for. He showed me Versa Hatchbacks and just as small Jukes after telling him directly I was looking for a midrange SUV. He then said he had nothing and seemed to avoid eye contact and barely ended our interaction with a decent business goodbye. No follow up on other Rogues he said were in stock. Just overall felt pushed aside. Luckily found a Rogue from another welcoming dealership.

Best rates for selling a vehicle no hassle fast efficient and courteous

Anytime I have gone to get my car serviced and never have an appointment everybody’s always friendly. Sometimes my regular advisor will help me or a different person will fill in for them but I have no complaints.

Had to return for the same problem 5 days later. Inconvenience and they should have detected the issue the first time.

would use this service again.. GREAT SERVICE , GREAT EMPLOYEES TO HELP YOU..

This is the first time we have sold a vehicle back to the dealership. We decided to go down to one car. AutoNation Nissan was very fair in their evaluation of the value of our car. The transaction was quick and they drove us back to our home 40 miles away. This was a great experience!