Recent Reviews from AutoNation Nissan Tempe

Always greeted by polite workers and checked in quickly. Services are fast and love that they contact me by multiple forms of communication to let me know my vehicle is ready. Picking up my vehicle is just as fast as dropping it off. Always get my car back sparkling clean.

Wesley helped us, and he was amazing

Adrian was an amazing sell’s man.

Vince was very comfortable to work with. He understood what I wanted and did not try to do more or less. No other technician has given me this service and that was a very old rating.

Updated: I went back and spoke in person with the service manage Richard who took my concerns very seriously and helped to resolve the situation. He was very kind and understanding about the situation and really put in the effort to rectify the issues, he Filled my tank up and had the part damaged in my car fixed. He changed the entire experience for me as i was very anxious stressed and upset but i feel that worked hard to fix this problem, calming my anxiety and relieving some stress. If it wasn't for him I don't think I would've come back. Original Review: My car, under warranty, need the heater box replaced which required it to be shopped for a couple days to a couple weeks. Gave me a rental "free" to me but needed to bring it back full of gas and clean. Mind you I brought my car in with 3/4 of gas roughly 250-300 mpg, as I had put what i could in before i was given the heater box news. So i spent $14 for a car wash and $47 to fill up to roughly 442 mpg for gas and brought there car back beautiful. They gave me mine at 38 mpg. Where did my gas go and why didn't they fill it back if they saw it dropping. They track their oil shoe tracks into my car and now I'm out another $50 filling up my own tank. In this economy with gas prices so high I'm upset and stressed. I figured I'd be out about 50 for the gas but now I'm out 100 because they ran my air till i had no gas left in my car. Just looked at my car again and they have damaged my car absolutely wonderful. I already heard the man who worked on my car laugh and joke about the fact that he had never taken apart a dash before and well i now have the damage to prove that he was absolutely right unbelievable and yes i have pictures

Mister Jack Chammas is awesome!!! He is a the kind of Salesman that all salespeople should Aspire to be!!! 🚙

We have worked with AutoNation Nissan Tempe on a number of different occasion, most recently to lease a Nissan Pathfinder. They make the entire process smooth and as stress free as possible. Jack Chammas is a straight laced honest sales consultant who takes into consideration your current and future needs and gets you squared away with something that fits into that. Sales all the way through finance, AutoNation Nissan Tempe has exceeded our expectations over and over again.

I started my shopping not knowing what it was I wanted and visited multiple lots. When I got to Nissan we were greeted by Ravn. She made it a great fun experience. She was high energy and made a stressful decision fun and exciting. Took a few days to think about my options and decided to go with the Rouge! I am sooo enjoying my new car. The rest of the process was great all the staff are friendly and will do whatever it takes to make you happy!

I am super thankful at Auto Nation Nissan Tempe for my new ride. Josh and his team took real good care of me. Go see this young man, tell him that Jesus send you. He will provide the best customer service ever.

Timely oil change and even did some vacuuming!

Got good info

Another regular maintenance of my car at 90k miles. Done fast and professionally. Upfront pricing, no overselling, inspection above and beyond the manufacturer's schedule, and really helpful feedback on the condition of the engine and transmission components. Thank you, I'll definitely come again to do the next maintenance work.

Sleazy service department. Do not use them. We used this dealership to buy out our lease for my wife’s car. They offered us oil changes for the life of the loan for an extra $1/m. I had my wife schedule an oil change, when she she dropped it off she inquired about an AC recharge. They told her they didn’t have time for it but if she left the car it would be a $150 diagnostic. She declined. 25 minutes later I get a voicemail from Ivan who checked my wife in, he said the car suddenly started smoking and leaking he said they need the car over night. Mind you, the car we bought new and has never had an issue. I called back to inquire and he said “your wife mentioned the AC, well coolant was puddled and it was steaming/smoking” I said “wait, engine coolant or freon?” He said “well both systems are connected, we will need it overnight to diagnose”…. I declined and said please change the oil and I will pick it up. He said “the car would be dangerous to drive” We arrive and the car now has a check engine light for the first time… we get it home and the coolant overflow tank was empty, I pulled the code and it was for overheating. There was no splash or steam on the underside of the hood, however some fresh wet coolant was on some of the lower hoses. I refilled with proper coolant and the car is perfect again. These guys were so sleazy that when getting caught in a lie, they emptied coolant from the system to cause a check engine light before we picked it up. They can shove their $1 oil changes where the sun doesn’t shine. We will never be back.

Autonation Nissan was fast, friendly and FAIR. With everyone else (most other car dealerships we visited) charging 4,000-10,000 over MRSP to take advantage of the current economy and screwing customers, Nissan stayed at sticker price. We will definitely be coming back when we are ready to buy again.

Terry Brown came up to me and asked if he can help me or answer any questions regarding any of the cars, then answered all my questions. Terry was friendly in a very professional manner and gave me plenty informative details on my Rogue than any other sales person from all the different dealerships I had visited all week without being a pushy sales person but pure information. Terry deserves a 10+

I’m definitely pleased with the sales person to the financing experience with this dealership! I highly recommend to buy a vehicle from Autonation Nissan Tempe. Everything went so smoothly. 😃 ⭐️ ⭐️⭐️⭐️⭐️

Sleazy service department. Do not use them. We used this dealership to buy out our lease for my wife’s car. They offered us oil changes for the life of the loan for an extra $1/m. I had my wife schedule an oil change, when she she dropped it off she inquired about an AC recharge. They told her they didn’t have time for it but if she left the car it would be a $150 diagnostic. She declined. 25 minutes later I get a voicemail from Ivan who checked my wife in, he said the car suddenly started smoking and leaking he said they need the car over night. Mind you, the car we bought new and has never had an issue. I called back to inquire and he said “your wife mentioned the AC, well coolant was puddled and it was steaming/smoking” I said “wait, engine coolant or freon?” He said “well both systems are connected, we will need it overnight to diagnose”…. I declined and said please change the oil and I will pick it up. He said “the car would be dangerous to drive” We arrive and the car now has a check engine light for the first time… we get it home and the coolant overflow tank was empty, I pulled the code and it was for overheating. There was no splash or steam on the underside of the hood, however some fresh wet coolant was on some of the lower hoses. I refilled with proper coolant and the car is perfect again. These guys were so sleazy that when getting caught in a lie, they emptied coolant from the system to cause a check engine light before we picked it up. They can shove their $1 oil changes where the sun doesn’t shine. We will never be back.

Been to three different auto nations and have purchased vehicles from all 3 and this auto-nation made up for all of my horrible experiences with this company from different locations around the valley . Jack my salesman went well over above and beyond with his customer service and helpfulness . Plus the energy he carried himself with was refreshing . I recommend anyone to purchase from here . Great overall experience.

I had the pleasure of working with Cole over at AutoNation Nissan Tempe .. he truly made my car buying experience the easiest and most stress free process . He went above and beyond and showed much appreciated patience in showing me the inventory. I was amazed at how quickly he made what I want happen !! I was in and out approved and purchased this vehicle in less then 3 hours,., I would definitely refer this facility and Cole specifically to friends and family. Cole I wish you continued success ! Thank you !!

My car was recently totalled in an accident and I've been doing a lot of research online to find a car that not only fits my budget but also is one I really love. The current car market is super depressing & even buying my own car that I just lost that I had bought with only 34 miles on it is (same yr, make, model & current odometer reading) will be in excess of 5k more. I've been to many dealerships in the last month & most of them have associates that hover like vultures & just want to get you in what they need to sell. I've been emailing back & forth for a couple weeks & these guys LISTEN. They are willing to help you find what you need AND want. I'm in a unique circumstance right now & they even spent the time to help me reserve the vehicle I found that I love. Garrett & Wesley & the finance guy (sorry I don't remember your name!) explained everything. They were professional & not pushy at all. They understand my needs & were very accommodating. I recommend them 1000%!!

We went in for a service on our 2021 Nissan Titan. Rafael and his team did a great job.

Great experience all around. Had an out the door price before I arrived and they honored it with no pressure or shenanigans. Terry, Nikolos, and Wes were great to work with. Will definitely buy from Auto Nation Tempe again.

As a first time buyer, they made the process easy and painless. I love my Nissan. If you're looking for a decent vehicle, look no further.

AutoNation Nissan Tempe Service Technician Rafael was efficient, knowledgeable, polite and thorough with repairing my vehicle. The service technician did a fantastic job in fixing the problem. So far my vehicle is running nicely.

Set up 30k mole maintenance for my husband's car. When I picked up the car the bill was much more than expected. When I questioned service that was completed but not required according to the manufacturer's schedule I was told the dealership requirements at 30k miles are different (which increased my bill significantly). I tried to resolve but have not been able to get a manager to call me back. Do not recommend this dealorship!

Jake and his Manager from Autonation were awesome!!! My family and I had a wonderful experience. Jake made sure our family was comfortable, kept us up-to-date with the qualification process, just a genuine Salesperson who was great at his job. We left with confidence and everyone was smiling and excited. I recommend this Autonation Car Dealership, because everyone worked together to get my family a vehicle, that was reliable and within our budget. Great job Jake!!!

Went in for an oil change. I bought the package for 2 years of oil changes at the time of purchase of the vehicle. This last visit, I was told they would complete a full check including tire rotation. I asked if it was all included in the package I bought and the attendant said yes. After a hour and a half wait, with 7am appointment, I was charged for the tire rotation as it was NOT included as advised. They did not come to clarify if I still wanted the service. I paid as I had no choice in the matter. I feel that was bad practice to not let the customer make an informed decision.

Very helpful and pleasant to work with

I get a good deal with AutoNation Nissan Tempe, but I rate the experience with 9 because they gave me the car poorly washed inside and out.

Overall experience was good. My new truck is have some difficulties. I’m confident Richard in service and Dustin the GM will help me make the car transaction right.

THE WORST EVER

Jake was great! Made the experience as painless as possible ❤

I bought a newer car and it was a great experience

Don’t expect to be able to reach anyone for assistance. I’ve called and left several messages and no one ever calls back. Then I find out today the action they were supposed to take two months ago, NEVER HAPPENED!! Bad all around.

Our salesman Wesley was awesome. Provided excellent customer service and thoroughly covered the new tech that is in the new Nissan lines this year. And the overall team effort in aiding us today was great service on top of them not charging extra money straight on top of the car like multiple other lots.

Got helped by a great group of people led by our salesman Wesley. The services and attention to detail in thoroughly explaining everything about our new purchase was greatly appreciated!

Jake was my salesman and he was amazing. He wasn't your typical salesman (not pushy). He allowed us to review as many cars as we liked. He was EXTREMLY informative and kind to us. He answered all my questions and still provided services after the sale was complete. Jalen was my finance man. He was also amazing. He went over ever option available for the car and full finance terms. After the first deal was in underwriting with CapitalOne, he called me back with a better deal. He assisted me with a lower interest rate, smaller term and saved me $2,000 on the deal. This is an amazing dealership. 5 START'S ALL THE WAY AROUND!

The staff very friendly and helpful

Great customer service, they helped me to buy my first car, from choosing the ring one to help me out getting the best interest possible the service was great. Wesley was a great sales person and Mia helped me with the financial. I ready recommend this dealer to my friends.

What a wonderful experience. Highly appreciated Garrett, Cole and even Terry for allowing us to take our time in the process of purchasing a vehicle. At Auto Nation Nissan in Tempe Arizona. It Was so simple, no high pressure auto sales. And just like that, we purchase a vehicle. Yesterday on a Saturday evening. If you are in need of an easy process when purchasing a vehicle with these uncertain times. High pressure vehicle sale is not the issue at Auto Nation Nissan in Tempe Arizona. High morals, high standards and a quality experience, the importance of consumer service and consumer relationship is the main objective.

Great customer service, they helped me to buy my first new car, from choosing the ring one to help me out getting the best interest possible the service was great. Wesley was a great sales person and Mia helped me with the financial. I ready recommend this dealer to my friends.

What a wonderful experience. Highly appreciated Garrett, Cole and even Terry for allowing us to take our time in the process of purchasing a vehicle. At Auto Nation Nissan in Tempe Arizona. It Was so simple, no high pressure auto sales. And just like that, we purchase a vehicle. Yesterday on a Saturday evening. If you are in need of an easy process when purchasing a vehicle with these uncertain times. High pressure vehicle sale is not the issue at Auto Nation Nissan in Tempe Arizona. High morals, high standards, integrity and a quality experience, the importance of consumer service and consumer relationship is the main objective. Thank you, Christianne and Martin

Communicative sales team, simple process, no major snags. Bought a used car from a different manufacturer, but they had a standard variety of Nissan vehicles to choose from, so if in the market for one of those, this would be a good dealer to choose.

One of the best if not best experience I’ve ever had purchasing a vehicle! Cole Eichmeier was great to deal with and has continued to be very supportive well after the purchase was completed. He did a great job being very open and straightforward on all details then helped make the purchase quick and smooth. Kept me up to speed on details and the entire team here made it a very smooth transaction. Felt like I got good bang for my buck also regardless of how the used vehicle market is at this time. This location and team is great make sure to ask for Cole and see what they have available!!

wasted 3 hours for rep to tell the service department couldn't--or wouldn't--fix part hanging off muffler--exhaust system under warranty--"too expensive" to replace muffler--warranty too expensive for no help or repair or effort or work--service rep even said "not good service

Great customer service and awesome experience. I went to a different dealer , so far this is the best one . Come to AutoNation Tempe, do yourself a favor. Ask for Jake Lau if you want to buy .

Went in to get my car appraised for a possible purchase since the used car market is the way that it is. One of the more competitive offers that I got and great communication without too much pressure to sell. The sales people were kind and offered water while they did the visual inspection.

Making an appointment was easy and when I dropped off my vehicle the gentleman that met me was friendly and helpful. My truck was done quicker than I expected and I couldn’t pick it up until later.. Thank goodness they don’t close until 7. I plan on taking my vehicle there in the future.

Danny was a very professional service advisor to work with.

No communications from service advisor, no status reports, not ready when finally advised, late/extended service term, failure of one service item when picking up vehicle, multiple trips to check on status in person etc

From the minute I walked into the showroom I was immediately greeted by Jake he sat us down went over what we are looking for. They had Several different models of inventory Took a test drive and found the car we love. Jake was also very thorough and going over all the safety features of the Vehicle. The manager was willing to work with us on our trade! The finance department was amazing as well No pressure will be buying another car from Tempe Nissan!

I have purchased 4 vehicles (2 new / 2 used) from Auto Nation Nissan Tempe in the past 8 years for my family and small business. I love the AutoNation brand as a dealership for the pricing, insight, and overall helpfulness. I especially love AutoNation Nissan Tempe. Every time I have expressed interest in a vehicle at a different AutoNation dealer and they will have it transferred over to take a look at it. This has made for a streamline vehicle search with familiar faces. The customer service at the AutoNation Nissan Tempe location is by far the best I have witnessed, especially from Jack and Jordan. They have always taken great care of us, follow up, and genuinely care about my family and our business. I rarely write reviews, but this location warrants one on every review platform!

Or rep Ivan was by far the best we've dealt with. We were beyond Happy.

In and out in 45 mins. Much faster than it usually takes. Wasn't thrilled about being charged 3.25 hours of labor for a 45 min job though.

They had exactly what I was looking for. The salesman was great. And the employees very friendly. I was in and out in a few hours. Great experience!

Our mini Cooper is still leaking oil and they keep trying to tell us that they do not have any rental vehicles available. It's getting a bit frustrating having my spouse drive around in a vehicle that leaks oil constantly. This dealership clearly does not value the business of their veterans or anyone for that matter.

the staff is friendly and honest.

My experience with the process of the car purchase through Tempe Auto Nation Nissan and the salesman Adrian was a pleasant one. He made it easy to make a practical decision on a car.

Pathfinder wasn't starting, other places couldn't fix it, so they said dealer is only one. Dealer first quotes $1300+, needs 2 new keys, 2 FOB's, and the IMMU amplifier, that alone was $300, that Coulter Nissan advertises for $150. I said No to the 2 FOB's and 1 key, total $500, still a rip off, for 1 key and a $150 part. And the both old FOB's still worked so they lied about needing new ones. I over heard another customer just buying a part complain that another Auto Nation dealer had the same part for way less, just ripping off another customer. Buyer Beware

This place is the worst! I traded my vehicle in 3 weeks ago and they still have not paid the trade in off! This has caused me extreme hardship since both loans are reflected on my credit report and I’m trying to close on a home. When I call all I get is a run around!!! STAY AWAY from this dealership

Good dealership. Have purchased two Nissans and a Ford Ranger. Ranger was the closest to what I wanted. Salesman who is no longer there went above and beyond to locate this vehicle. He found it at another dealership. Really impressive.

Attention excellent. Good customer service.clean environment.

I had called and made an appointment for my 1st service and to get my windows tinted (came with plan when I bought it). Apr. 2nd at 11:40. I called on previous Tuesday to verify the tinting was happening right after oil change. Lady confirmed. I called on the previous Thursday to verify that you had a shuttle service of some sort because it was going to be a long wait. Lady said yes. So I planned accordingly, with my 9 year old granddaughter along, we brought lunch, drinks, snacks, bathing suits, even bread to feed the ducks at the park. Arrived at your service area, man checking us in verified in computer service and tinting. Has me pick out shades of tinting. I then ask him where I get shuttle? He replies, no shuttle on Saturdays...... Wow, it's going to be 6 hours or more what am I going to do with a 9 year old? Oh well, go into lobby, start looking on Google if there were places to walk (Uber) to when I get the call from another man in service saying there is no tinting on Saturdays, WHAT? That's the only reason I came to Tempe cause I was told Tempe could only do tinting. I live 3 miles from superstition springs, I could get oil done there! Oh well, at least the wait will be cut down. He said 2 hours. At 2 1/2, I went to ask and he said it was done and being washed. I don't know how I'm going to get the tinting done if not on a Saturday because I work Monday through Friday for a Hospice and I need to drive from patient to patient.

Damaged trim parts for my new 2021Armada had to be ordered. Over a month later they arrived and I scheduled service. I was told a service rep would call to confirm time and loaner car. No call came. I called again and set service for a Monday 8 am. Reminded them I need a car. They assured me all would be ready. NOT. Nobody knew about a loaner. Nobody cared if I was late to my class. It took Jake my salesperson (best ever) to get it done. The service rep sai he would call when my car was done. NOT. I called at 5 pm and was told they didn’t have all the parts they need but would have them tomorrow and would finish. NOT I called at 4 pm and they said the parts didn’t come in. I picked up my car and am still waiting for them to call and tel me they have all the parts to finish this warranty repair. A month went by with no call I called the dealership and went to voicemail. Left a message. No call back in 2 days. Finally called Jake my sales person. He got someone to call me. Service is finally done but they will never see my car in that shop again. Jake was great. The service and parts departments are terrible.

Great, kind service. Car works great. The service did take 6 days longer than expected and we didn't get a replacement car in the meantime but it also wasn't planned to have to take that long. Went in not knowing what was wrong. Reasonable pricing and even gave some discounts because of circumstances with the service.

EDIT 4/4/2022: I updated my rating from 5/5 to 3/5 stars. It turns out I was sold my car with an 8 year old (original) battery (from 2014). I had to replace it myself - I had no choice I need a running car. I was hoping AutoNation Nissan Tempe would cover the cost of me buying a new battery or at least pay for part of it but no dice. They'll only sell me a new battery. I feel kind of tricked here -- you would think they wouldn't sell a car with an original 8 year old battery but they did. Now, they did load test it as part of their inspection process, but it's incredibly old and was bound to not last much longer. In fact it only lasted a couple of months before I had strange issues with the car and had to replace it myself. This feels kind of wrong to me. I certainly wouldn't sell someone a car with an original 8 year old battery... I would replace it before selling it. If you buy a used car here, I'd recommend asking them how old the battery is first. Original Review (Late December 2021): This was my first time buying a car. I got an auto loan thru my bank. I was surprised at not just the friendliness and professionalism of all the staff I worked with (particularly Josh and Terry), but that no one tried to push any products/add-ons. I didn't feel under any pressure at any point and am very thankful for this. Thank you!!

The salesman, Jack was very thorough at going over all of the technology that comes with a Nissan Kicks. He was very professional and not pushy at all. I would definitely refer my friends to Autonation Nissan Tempe

I was dropped off and picked up once my car was serviced. They took care of my tire rotation as well. Cant complain great service!!

Danny was awesome. No pressure. Explained everything clear and what I might be expecting the next time around. I have seen other service managers but so far he is one of my favorites. …. This was soo true until recently. I called 3x and waited over 24 hours to get a call to tell me a simple diagnosis. Like really. I paid 140$ and would think it’s still worth calling to tell me rather than me circling through prompts to land in a voicemail. After 4th call went to director. But that shouldn’t be needed. Still friendly nice staff. But I need a call and or expectation if keeping my Vehicle. So 6 months later or so. Same issue. Carlos was awesome. But miles and delay on fix. Like thats their thing. Same day promise and 4 days later get it back. No call no update. I say if nissan is working them so much they cant call hire someone that can do those calls. I paid for a truck , 2022 at full price due to the economy today… it broke in less than 4k miles. No loaner car and was ignored. Just saying. Honda didn’t do that to my spouse who was past 100k miles. Why nissan. Why???

The guys in the service dept are rockstars. They get you in and out super quick, listen to all of your complaints and fix them all. Great at communicating with you and very friendly. They make servicing my car very easy and convenient.

This is the best car dealership in the valley!! Respect, transparency, willingness to help, and above all, cordiality and no pressure from the beginning to the end of the business. Highly recommended!!!

Thank you guys for helping me get the car, I am so happy to have it!

My experience on the last visit to Nissan tempe Autonation, Danny is always very helpful and always explains what needs done snd what should be next, i'm very happy with that, every time i had my car service at Nissan tempe Autonation My experience is great, this last time I was there my truck had an oil change but when I got home a few hours after I parked the car I noticed a Puddle of oil under the engine, I got underneath the truck to inspect the origin of the oil, and noticed the oil plug was only a couple of threads in (very lose) i was happy to see it was still there, proceeded to tighten it and the leak went away, I know it was not done on purpose, things like that happen every now and then, just need to keep your eye on quality, i would definitely recommend nissan shop to friends and family.

The process was quick and efficient, no BS.

Great customer service I was in and out didn't have to wait long for an oil change

Overall quick and easy process! Very professional staff all around! Wesley was great to work with!

They were like ninjas in uniforms …..

Garrett was a pleasure to work with!!! Excellent customer service!!! He is the type of employee that makes you want to keep coming back!!!

I cannot begin to tell you how happy I am with the service and how Josh the sales person went above and beyond his duty to accommodate my needs. After having returned my rental I did not have transportation so he offered to pick me up and even chauffeured me again to run an errand. The buying experience was of a no pressure feel and the sales manager met me half way on my proposal. I will remember this experience for a while and my next car will definitely be from Auto Nation.

This was my first time using the service department. Danny was my service associate. He had all the information, including my warranty information, ready when I arrived. I stayed on site. The lounge for customers is very nice. All the work was completed without complications.

Always a great experience

Took 3 hours for an oil change with an appointment. Horrible waiting area, nobody was friendly at all!!!

Ivan and Juan got the transmission fixed on my Nissan Sentra so quickly! They were responsive and kept me updated the whole time. Would definitely recommend! :)

y Arrived early and was able to have truck taken in for service. Explained to advisor it needed an oil change and fuel cap loose warning was on for no reason. Took it into service bays and started to work on it. He came out to talk to about service work a little after an hour. He told me could not find reason for warning and would have to schedule a smoke test for fuel system later at my convenience. Went ahead and changed oil. On way home warning message went away. Vehicle works perfectly. Loose gas cap. warning comes on, tighten it and warning disappears. Reprogram of computer worked. Service was excellent.

It was horrible. When I made the appointment I was told to choose an earlier time. Cool, I did. I was told no cars were available. I was told it would take all day. We dropped our vehicle off and on the appointment day at 9:05 (appointment was 9 am). The car was there all day. I thought they closed at 7 so when I didn't hear from anyone, I called around 6. I was told they would close and not open again until Monday. This impacted my husband and I getting to work. On Monday I called to speak with some and could not get in touch with anyone in service department. Sales finally took a note over to the device department. Still no communication. I then called about 4 hours later and was told my car was done...by the sales department as no one answered the service line. Then only 3 of the 10 recalls were corrected. This is unacceptable.

Jonavis was friendly and informative but not pushy. He seemed young at first; but won me over with his kindness and knowledge about the Nissan options available. I am extremely pleased with my 2022 Nissan Kicks and have Jonavis to thank for showing me all the options to make sure I got all the bells and whistles that I wanted on my new vehicle. He made the process fun and I will definitely return to AutoNation Nissan in Tempe for any future needs.

After writing my review and getting a response to call the Service Manager Mike. I called yesterday morning 3/21/2022. Still waiting for a call back. Again. They don't have a clue to what good customer service entails. I won't be answering his call, and I won't be going there ever with my car.

We had a wonderful experience here at Auto Nation Nissan in Tempe. Service was super friendly, prompt, and honest. Thank you so much!

Bought my 2011 Xterra here in 2011. Had service done there for about 10 yrs with good experience. That changed over the past couple of months. Went in for an oil change-usually less than an hour. Had to wait almost 2.5hrs that time, and had to hunt down service advisor to find out the status of my vehicle. They told me a brake light was out and wanted $130 to replace it. I said no thanks, and changed it myself at home in about 15 min. They also wanted $160 to change engine and cabin air filters. I bought the filters at an auto parts store for $20 each and installed both in 20 min. Latest visit was on 3/18/22 for spark plug change and some suspension work. Dropped off at appt time (7:40). Never heard from advisor. Had to call 3x before I could speak with him, about 9 hrs since I dropped the vehicle off. He told me that nothing was done because the tech who recommended the work to be done (from the oil change visit) wasn’t working that day. I asked why another tech was not given the work and was told the techs got upset if that happened because they get paid based on the work they recommend. That explains why they suggested work that was not needed. I asked why he didn’t notify me earlier (it had been about 9hrs since I dropped off the vehicle). He said he didn’t find out that tech was out until “a little while ago” Not sure what he was doing for the past 9 hrs, but it wasn’t serving customers! My vehicle sat for 10 hrs and they didn’t do any work requested. They made no effort to contact me. It wasn’t until I called for the third time that I got ahold of the advisor. I left two messages earlier. I guess he doesn’t check voicemail very often I’m done with Autonation Nissan. They used to be good but not anymore.

We had great service with Josh as our salesman and Mia in Finance. Although buying a car is a big task and takes a large amount of time, they were very professional and understanding or some of our interruptions, and made the overall experience great!

The buying experience at AutoNation Tempe, AZ. Very professional and efficient. The salesperson Jake, I dealt with was extremely good and his follow up was superior. This is my second purchase of a vehicle at AutoNation. Great experience.

The reason for this one star is: So I check for an availability of a vehicle that was on there website. I got a call from one of the sales rep and he told me yea the car is available. So i told him that I would come down to look at it. I went down there and this car was still in the shop with all of the dashboard taken apart. I was in shock that he would state that the car was available when you couldn't even drive it of the lot. He even tried to get a deposit to hold the vehicle. He wasted my time and gas to go all the way there to find out that the car was just a hunk of junk and then try to sale me another car.

We purchased our 2nd car in 6 years from you. The transaction was quick and easy. We will be back.

Tempe Nissan is my favorite location. Service tech Danny provides honest, reliable, and friendly service. I'm greatful for the shuttle they provide also.

They did a good job. I though it will be expensive but it was not. I am going to use their service in the future and will highly recommend them too.

I called to see if Service could fit me in due to a dead battery. Service got me in right away and took care of my vehicle.

They lied on the service ticket about my tire pressure. My SUV had the tires warning light on. The service ticket said everything was checked and good this is the 3rd+ major time they’ve lied. The first was when I had to take my SUV to get the engine light checked after a bad oil change from them they stated I would have to pay each time for them to check it out. Yesterday after being charged the oil change I was told was apart of my warranty the tech told me to bring the truck in again to replace the tire like I have this much time to take off work again. He also blamed me for not telling them when they obviously lied on the ticket. There is never a seamless transaction highly upset I purchased a car from them the do bad repairs so you'll spend more money and they aren't accountable. 1 star because I couldn't give 0

I got there for my appointment and was taken right in. The work was done in a timely manner and concerns I had with my vehicle were looked into. They also let me know about any upcoming services I had coming up. All around it was a good experience.

All staff were extremely helpful very friendly. And very courteous.

I had a service appointment for 10 a.m. on Saturday, March 5. I arrived at 9:55 a.m. and was told to pull through to the front of the drop off area and that someone would be with me within 5 minutes. I waited for 20 minutes and no one came over to get my information and take my vehicle. When someone finally did take down my information and take my car, they told me to come back in 4 hours to pick up my vehicle. I came back 4 and a half hours later only to find out that the vehicle was not ready and I wound up waiting in the waiting area for an additional two hours before my vehicle was ready.

I like to take my car there they do a great job always

Rafa did a great job ! Service was quick and easy.. even did the recalls on my car. Will recommend service at this dealership to all family and friends

So, I was looking for a vehicle and AutoNation Nissan Tempe provided everything that I needed. I worked with Cole in completing this and had a great experience working with him. This is a no haggle dealership so pricing is firm, which I prefer. Only time you can and should negotiate is during the extended warranty purchase with the Finance Manager. When I picked up my car, I found the floor mats were missing and Cole was able to find replacement mats and had them replaced. I really appreciate a smooth, seamless transaction and I recommend working with this dealership anytime. Thank you for a great experience.

Great customer service

I called about having my vehicle fixed under my warranty and was told it had to go to a Nissan autonation shop because that’s where I bought it . It cost me extra to tow it there, then the person that received the car told me that it would have been better to send it to the ford shop and Nissan couldn’t even look at it for a week and they didn’t have a loaner vehicle to give me. I then had to tow it again to the ford shop (which wouldn’t have cost extra if it had gone there the first time). This all took place from Friday to Monday, so I have been without a vehicle for 4 days and a loaner is covered under my warranty. The people were all friendly and helpful, but the misinformation cost me time and money.

I recently had to get my car serviced and was helped by Ivan. He made the process very smooth and he was very kind and helpful!

All employees are very helpful, excellent attention and quickly solutions, if I had to buy right now again, without doubts I would get back to Autonation Nissan Tempe. For other part, congrats to Paul Constance, very good experience buying with him.

My Nissan Kicks has been in the shop at your dealership for over six months now and no one can fix my car. Warranty calls me every three days to tell me the same information "we have no updates at this time" dealership is non communicative. My first advisors name was Derreck, he no longer works for the company and for months now Im not sure who my person is. Mark the service supervisor just gives me the run around and forgets about my situation every time I call. I have been paying my loan for a car I can't use and has been sitting for months now . No one will help me. No one can diagnose my car but yet Nissan Auto Nation Tempe doesn't seem to care. Going on my 7th month with this torture. Think twice before servicing your car here.

They always do a great job on my car. Very friendly.

I’ve purchased my last two cars from this location with great service. Unfortunately the service department has completely let me down multiple times. Repaired an oil leak last year and it began leaking again recently. Scheduled an online appointment and showed up on time. After 3 hours, my advisor tells me they don’t have time to do the repair and schedule another appointment in a month when they have more techs. Month goes by and I called him directly. I was assured the parts were in and scheduled my follow up appointment. Dropped my car and they asked if I was going to wait in the lobby or would I need a ride. I accepted a ride home not wanting to wait the few hours for the repair. Later in afternoon I called for an update and never heard back. Next day I called back and finally got a returned call they needed more time. Fast forward to next day, still no call so I called again, got a call back that the car was almost ready should they send a car to pick me up? I agreed and we hung up. After 2 hours no ride so I called and said I’d find my own ride later in the day. My wife then gets a call ( not for sure why he called a different number) that said the car isn’t ready and they need at least other day. She told them we needed the car for the weekend and they said ok. Next day (Friday) I show up to pick up the car and it’s right up front waiting for me. (👍👍) I go to my advisor to get my keys and he hands them to me. Asked for paperwork and he said they never looked at my car after 3 days and said it’s because we said we needed it for the weekend. ( don’t forget I had an appointment and confirmation parts were 3 days earlier). In shock I asked who I could speak to about my dissatisfaction. Gave me the card of the Service Director. I left a message for him almost a week ago and still no call back🙁. As much as I want to go somewhere else, the repair is under warranty at this location… ugh!

Everything was great. To the sales person to the General Manager. Attention to details were precise. Customer service is very good. Very transparent with the terms and very easy to schedule services for my car. Overall highly recommended.

they are great this time, everything is great on time and perfectly done. Rafel was great too, he has taken care of car well and explained things well. I would like to continue this place for my service, thanks again team. Staff is good they welcomed and treated well, handed the process, though it took more than 2 hrs and car wash not great, still these guys are good, may be it was my case alone.

Amazing service and in a timely manner

Dwight our sales associate was friendly helpful and understood what we needed. He made the process painless. Mia in finance was also helpful in coordinating our paperwork etc…. Great job by both of them will have us coming back.

The GM won’t let his people give out his phone number when I tried to get a problem with the service department corrected. Calls to the service department go to voicemail and don’t get returned.

I bought a used car online from them since I live in a different State. The sales person Mayu was fabulous but the finance person, Mr. BAILEY HUGGINS snuck in an extended warranty despite me EXPLICITLY and in writing asking him not to. He also tied the interest rate to this package which is TIED SELLING and is highly illegal in all 50 states. I requested to cancel the warranty after I found out there is no autonation within 100 miles from where I live. The finance person ghosted me as I kept trying to cancel my warranty. Finally, I was able to get a sales manager on the phone and he agreed to cancel the warranty. It’s been more than 90 days since I signed the cancellation document, and the amount for the extended warranty STILL hasn't been credited towards the principal balance of my loan. The car has also had transmission problems since day 1 of receiving it and trying to get it fixed has been a nightmare. I would absolutely not recommend this place as they will try every dirty play in the book. If you are looking for a car at this place just walk away. It's not worth ever dealing with this dealership.

I have called service several times on different days and hours and have been sent to voicemail. I called Rafael's direct line, I was transferred to Ivan and was forwarded to voicemail. I left voicemails and was never called back. The front office lady transferred me twice to voicemails and then stopped picking up the phone herself around 4 pm on 2/23/22. My car needs service. The battery is dead and I need to check the warranty. I am leasing from Tempe Nissan and they have consistently given me bad service. Please get it together. I will not be leasing from you guys again after this lease is finished.

I bought a used car online from them since I live in a different State. The sales person Mayu was fabulous but the finance person, Mr. BAILEY HUGGINS snuck in an extended warranty despite me EXPLICITLY and in writing asking him not to. He also tied the interest rate to this package which is TIED SELLING and is highly illegal in all 50 states. I requested to cancel the warranty after I found out there is no autonation within 100 miles from where I live. The finance person ghosted me as I kept trying to cancel my warranty. Finally, I was able to get a sales manager on the phone and he agreed to cancel the warranty. It’s been more than 90 days since I signed the cancellation document, and the amount for the extended warranty STILL hasn't been credited towards the principal balance of my loan. The car has also had transmission problems since day 1 of receiving it and trying to get it fixed has been a nightmare. I would absolutely not recommend this place as they will try every dirty play in the book. If you are looking for a car at this place just walk away. It's not worth ever dealing with this dealership.

I only take my car to this location. The staff is very friendly and very professional, the way I’ve seen some customers act while I was there, I would have lost my job.

Very polite and professional services!

Excellent service. Timely manner. Very knowledgeable about vehicle. I got my car back cleaner than when I brought it in.

Very pleased the way they managed business. They make sure to take care theirs customers any circumstances may occur. Theo salesperson make easier and pleasant the entire process to get the car will make us happy.

Ivan was so polite and made sure I was taken care of. He called me when it was done and asked if I needed a ride. He was so great. Also the shuttle people were at lunch and another gentleman from the service dept took me home. Amazing customer service..

I recently traded in my 2019 Altima lease for a 2022 Sentra lease and had a great experience. I was in a bit of a hurry and every single person worked hard to make sure the process went as quick and smooth as possible. I worked with Jack and he was delightful. He was so knowledgeable. He let me know what my options were and personally followed up with me to make sure my windows got tinted (which the dealership included with the lease). This is my 3rd time getting my lease from this location and I will surely be back.

Great Customer service, they were super friendly and fast!

From the salesman to the F&I and the GM, everything went smooth and enjoyed the buying experience. I would recommend this dealership for anyone. Great!

Thank you Carlos Santiago for making my experience! very helpful & patient with explaining things. My go-to from now on :)

All of Tempe Auto Nation Nissan Employees are awesome! Nick, Mia, Andrew and Jim!!! Awesome Awesome!!! I recommend them anytime!!

I have been totally pleased with the service at auto nation Nissan Tempe! From their sales staff to the service department they are professional and courteous!

DO NOT BUY FROM AUTONATION NISSAN Here it goes. I purchased a 2015 Dodge Challenger in June of 2020. The day after purchase I noticed a slight oil leak, I figured no big deal they’ll have it fixed in max 2-3 days and I’ll be back on the road. I took it in they died the system and sent me on my way. By the time I got home it was leaking so much oil I turned around and drove it directly back to the dealership only to find out they knew exactly what it was the first time I came in as they’d already replaced the part before putting the car on the lot. It was the valve cover gasket simple easy fix. No, it took about a week. The communication in the week was more or less non-existent, I’d call no answer or be told the service manager would call me back only to receive no response. Fast forward to where we are now, February of 2022. 8 months of ownership and now the vehicle is having major transmission/drivetrain issues. I called scheduled my appointment took the car in and waited 3 days to even receive an update. The phone call we received was from the lady that worked the service desk telling us the car was ready for pickup and nothing else, so I asked to speak to a service advisor. She transferred me to him and he basically told me they didn’t do anything to try and diagnose the issue and that the tires are too big. (305’s on a 5.7 challenger) not too big but ok. I demanded that further action be taken in order to diagnose the issue and was met with more “tires are too big” comments. I finally decided to go down there after 5 days and was met with the sales manager. This is where things started to look up. He was immediately apologetic and very forward about getting correcting this issue. Told me his GM would be contacting me first thing in the morning. Once again another let down by Autonation Nissan as the phone call was met with the service manager only to be told “I didn’t hear the noises”. I should also mention this was an employees car that we purchased and we’ve found videos of the car being driven very aggressively on his social media. So here I sit with a car that is barely driveable and a service team that is unwilling to resolve the issue. Save yourself the trouble AVOID AUTONATION NISSAN

The parts department in the back have the rudest people I have ever met in my life on this Earth the lady in the back not sure of her name and Russ are the rudest people I've ever met and I do believe that that is why they were put in the back because they are so rude they have no people skills whatsoever

I called after a leak in my tire to verify it was still under warranty for it to be replaced. I was told yes, under warranty and I made an appointment to have it replaced. Waited 5 days for the replacement tire and appointment. Took time off from my job, drove 30+ miles, waited over an hour for them to tell my tire was not under warranty and it was going to be $141.00 for the replacement tire. NO! I WILL NEVER GO BACK TO THIS DEALERSHIP FOR ANYTHING. TOTAL WASTE OF TIME, MONEY AND STRESS! DO NOT GO HERE, THEY DON'T KNOW WHAT THEY ARE DOING! Back to a real tire shop. Will sing their praises in my next post!

On time and everything they did worked out good.

Nik and Max helped me so much! Max was very communicative with me virtually. I do work full time and it’s not easy to go to a dealership all day unless it’s the weekend. Because of Max I did not have to be in the dealership all day on about 2.5 hours. They helped me trade in too cars with two separate payments and got me into a brand new 2022 cars with one payment. Great place to go if you have a challenging situation!

Scheduled an appointment to have my transmission oil changed. Schedule the appointment online which was very convenient. Dropped the vehicle off the evening before the appointment and there were no issues. Work was complete on-time. Service tech contacted me in a timely manner, pickup was quick. Didn't realize getting transmission oil changed was so pricey. Overall, great service.

My wife feels very much appreciated and treated with respect when she gets her 2021Rogue serviced

Came for an oil and specifically asked that they top-off my fluids because my wiper fluid light was on. After I drive halfway home I realized the light was still on. When I take my car back I decided to check to see if they rotated my tires considering I paid an extra $25 for them to do so and sure enough, my tires weren’t rotated! Not topping my fluids is one thing because it’s technically included as an additional service, but charging someone for a service that you didn’t complete is just robbery!!

Nissan Auto Nation work above and beyond to get the car my mom wanted starting from color and price. they made everything easy to deal with. I really apricate the time and effort the did to accomplish the sale. Thank you Auto Nation.

Could not be happier with AUTONATION! They not only unloaded a car and sold it to us as it was being delivered but communicated the entire time during this COVID madness where new cars are tough to get. BLAZE and his team are amazing!

Professional service!

Everyone was really polite. Took a while to get through my car for an oil change, but the waiting area was comfortable.

Very bad service took my car to be service waited two hours and nothing

Nothing but good things to say. Clean waiting area, and free coffee. Yay!!

I recently had my Pathfinder in for routine maintenance. Jim, my service advisor, was very attentive, knowledgeable and professional. Additionally, Nissan Tempe washed my vehicle on the way out. Thanks Nissan Tempe. Great job..

Nice waiting area when servicing car...

This was my first physical experience with this dealership since I bought my Nissan Leaf and i found them to be extremely pleasant,and straight forward. They did the needed diagnostics on my battery pack and determined that I do qualify for a battery replacement under warranty. They also told me of soon needed fluid changes that could be done at the time they have my car to replace the battery and gave me pricing for all of it and seemed to be very reasonable.

I worked with Jake Lau as my Sales Associate along with Garret, the Sales Manager. They were both professional, polite, and personable. As my Sales Associate, Jake was very informative about what I was looking for in a vehicle. His knowledge and patience helped me to make my decision that I am very pleased with. Also, my situation and timing of things presented a few challenges in making my transaction. However, both Jake and Garret helped to resolve the issues in a very smooth manner. Additionally, Bailey the Finance Specialist, was a pleasure to work with and made an often daunting task quite a smooth process. I commend these gentlemen and appreciate all their help!

great

Jack was a pleasure to work with, super knowledgeable and efficient. He went out of his way to make this a great experience for me. Assured me if I had any questions to please reach out to him.

My experience at automation was awsome. Danny is super, timely, he explains what I need for my vehicle. He also give me heads up on what is needed in the future on my vehicle finance wise. So i can be prepared. Keep Danny he good for the company. Thanks Danny.

I just purchased a great car from Carlos and Michael. These two gentlemen made the process very easy. Carlos was very friendly, easygoing and kept me in the loop. Michael was patient, informed and very personable. I highly recommend this location for all your vehicle purchase needs. I know the next time I need a new car, I will go back to Carlos and Michael. EDIT: Feb. 6th, 2022. Carlos got promoted! I wish him a long and successful career with AutoNation. This review is for the service director, Mike Culbertson, who was willing to go above and beyond to make this customer happy by repainting my hood. The peeling paint is a Toyota factory paint defect so Toyota will resolve the matter but Mike offered, after a few conversations and some research, to paint the hood even though it was not an AutoNation mistake or issue. I am still paying on my purchase and he wanted to make things right. I am very impressed by Mike and AutoNation Nissan Tempe. Bravo!

Always good customer service at the dealership! Carlos in service department is very informative with issues, updates, status and explains all the work completed on your vehicle!

On time, and performed all requested work plus so free updated.

For any service needed on either of my Nissans, this is the place to go. Don’t oversell and make quick work of the things I need. Thanks!

Was nuetral, as no military discount..would not wiggle even 1,000 on car price, did not give me what was priced for my trade, and a day after I purchased my vehicle, I found the same vehicle (diff color) with more features for the same cost so I feel like I could have gotten a better deal elsewhere. After all I'm the one who found the vehicle I wanted, at a different dealership so the sales agent really didn't do much work. I could have got a better price at the dealership the vehicle was originally at. Had appt scheduled for signing, yet waited 2 hrs to sign docs that weren't ready dispite appt set 1 week in advance. Service and parts dept are impossible to get a hold of, not just due to the times...I've made numerous calls to service and parts for past 6 mos and the wait on hold is horrendous. This dealership could do better, could do worse...so this rating is neutral. Salesman Cole is dry and could care less about working with price at all. Military guy yet could not even offer smallest of discount for our military family. All profit no customer service. All in all, my family needed the vehicle and the vehicle chosen is unique, so I couldn't just get it somewhere else. I would have never completed purchase with this dealership if I could have gotten car elsewhere. No longer a neutral review...Adding to this review, I get a notice that my trade was not paid off in full. Gtfoh. Hate this dealership. BUYER BEWARE

Great customer service. Thank you so much Alex ( advisor) your the best! Love my Guilia.

UPDATE Jan 25th, It was great, I set up an appointment with Daniel Bedolla, my service advisor, he communicated with me about overall cost of what I was having done, and approx how long it was going to take, I showed up, everything was very smooth and professional, as it always is with Daniel. Honestly there is, or would have been nothing that could have been done better, this last time I had my vehicle serviced, everything was 100% perfect, and I say that with a smile :) Daniel Bedolla, is a very nice and professional service advisor, Tempe Nissan, and the people that work there are great!

The advisor was very professional and respectful. I will definitely bring my car back there for the next maintenance. Thank you!

2nd car with AutoNation. As always a great experience. People are very nice and polite to us. Answered my many questions too. Got a fare price with how the car market is now and a fair trade on my other vehicle. I will have all my service done with yhem and will return when we get another vehicle. I worked with Cole a great guy.

Good service

3.5 hours for an oil change. $60 oil change? Your workers are slow in their jobs and minds. Who ever hires seems to pick from the special needs home. Being there makes you feel weird. Weird vibes. Burn the place down.

I messaged autonation a few weeks ago about possibly trading in my car for a new rogue 21’ so glad I did! Cole was my salesman he was so accommodating and understanding of the price, and things I wanted. I went in the next day and sealed the deal and traded in my rogue sport for the full size rogue. I couldn’t of been happier. I’ve never traded in a car before and they were very informative and helpful. I would recommend this dealership to anyone who is looking. The other salesmen also made an effort to make sure I was okay while waiting in the lobby for some paper work to be finalized. I had at-least 4 different people ask if I needed water or help with anything it was a very welcoming experience! :)

Service was great and pretty quickly. Staff is great as well.

Always outstanding service. Danny B is my service writer. True professional provides great customer service. Only place I have my vehicle serviced.

it takes a long time to get a service appt.

Service department is slow in more ways than one. 3.5 hours for a 40-45 min oil change. No sorry for the extra long wait, just go pay us $60 now. I had told the attendant that my splash guard was hanging and needed clips. Assured me they would clip it up. After 3.5 hr oil change, the guard was still hanging. What are these so called specialists doing? Don't they see a splash guard hanging? I can see it when it's not lifted. I come to a dealership because they are suppose to take care of the vehicle better than a normal shop. Not these guys. Avoid this dealership all together. If you are not offering me free service, I'm not coming back. I refuse to pay for incompetence. So please don't respond with a fake apology. I can see you are good at this. But not good enough to trick me into spending another dollar with you.

Very knowledgeable and friendly people

Bought a used car from here 4 months ago. Checked everything didn't see any issues. Was told it had a remote car starter when purchasing. Remote never started the car. Took it to the service team and they told me there was never a starter put in the vehicle. Took months to receive car paperwork and financing paperwork from them since they did not give us a copy that day due to them not being able to tell us who they financed us through. . 4 months later the car shuts off while driving IN THE MIDDLE OF THE ROAD! I explained the urgency of this since this clearly is not safe. Did my own research and it states this type of car does this when it needs an oil change. I paid for the oil change package through autonation. They took my car at 10:15 and called me around 2:15 and said the oil change was done but the piece is stripped and I should take it to Jeep. Go to pick my car up and no oil change was done, took too jeep and they said they don't cover the oil change or the piece that I now need to have fixed. THEY HAVE THE PIECE ACCROSS THE STREET. Why not go get it! I could have literally gotten the piece but no one is telling me who needs to fix it. No idea where to take the car since there is no jeep auto nation near by. I've wasted money paying for a service that does not benefit me since they sell cars they cannot fix. Tried to speak to a manager and was put on hold for 30 minutes. A service advisor came on the line and has offered to help. Waiting for his call back.

The whole experience was amazing and very easy. Glad to work with a dealership and salesman that were transparent, easy to communicate with and never pushy. Cole was VERY helpful and was willing to assist anyway he could. I really appreciated his professionalism and knowledge. Thank you for a great experience.

Superb service

I dropped my car for a specific service (weather protection repair), but they did not do a decent job - they missed one window completely and then wanted me to pay again. they also did not check the car for other obvious issues and I had to show it to them. they are good in communication, but the service is below par unfortunately and way too expensive. i felt like they dont care about helping customers since they have a long queue already for servicing cars and they could care less. I talked to the supervisor as well, but he was unapologetic.

Greeted me on my arrival, verified that i had an appointment, took the car,, and returned it completed and early...

While I've always enjoyed my stops here for service, this time I found the waiting area in disarray. The coffee machine and hot water dispenser were both out of service. And it was unbelievably cold inside, so much so that employees were walking around wearing their jackets. A bit of attention to cleaning up and repairing would put this stop back on top.

It was cool.

I left my car at 8:00 am for oil change and ac check and I call around 1:00pm to check the status on the car and told me the person who ask the phone “is not ready someone is going to call you when is ready “. I wait until 3:00pm and I when to the dealership because nobody call me. My car was ready I don’t know how long and I was without car for so long 7 hrs and nobody call, also the information on the windshield they did not changed I found out that home, was to late to go back because I live at 40 min drive.

I really liked the process it was so quick and easy to sell the vehicle. Thanks a lot.

No markups, no REQIURED dealer add ons, no pressure. VERY straight forward.

Everyone went above and beyond to get me a deal I was comfortable with. Everyone was kind, patient and understanding. I appreciate Everyone there.

From the day that I purchased my Rogue in October, I have been trying to schedule service work (both warranty and installation of OEM parts & accessories). For reasons I will never understand, my service advisor (Danny) will not return my calls (I've left him countless voice messages). Finally, I drove to the dealership to see him in person Monday last week to tell him face-to-face what I wanted and needed to have done. He promised to call me and tell me what the work I wanted done would cost. For the last week...crickets from him. WTF?! Also he was clueless as to a Nissan service bulletin that was issued more than 2 months ago to fix roof leaks (which I have). My Rogue is the 9th Nissan I have owned in my life. I like the vehicle, but my ownership experience so far has been abysmal. Oh, I also believed the email I received from your dealer GM indicating if I had any issue with my ownership experience to contact him directly. I did that, and surprise, surprise...no response from him either. My next step will be taking my vehicle to a dealership much closer to my home. My experience anywhere else could not be any worse than what I've suffered through with AutoNation Nissan, Tempe.

Even with an appointment it takes 3 hours for an oil change. Ridiculous. Stop overbooking and maybe the wait time would reduce.

I love this place have been taking my vehicle there for 1 1/2 years. But this last time I had to wait 3 hours and a half for an oil change. I was not happy.

Jack Chammas made the experience fun, easy and stress free…even with our baby being there. I can’t say enough good things about Jack and highly recommend him!!!

Professional, expedited process, and outstanding service

Nice lounge waiting area for potential customers and clean bathrooms and even bottle water for customers

I’m new to Az and it’s my second visit to this dealership, the cashier was awesome and explained everything to me definitely I will be coming back. Everyone is helpful and polite and went above and beyond to make sure I was a happy camper 😊

Not impressed…. Called parts for a small part…On hold for 6mins… then He comes back and says “you still here?” And puts me back on hold… I hang up at 12mins and call back.. he asks to put me on hold and I say no, I was on hold for 12mins and he’s like “ok almost done, pls hold” On hold again for 11mins… as I type this…

Great buying experience. So professional. Thanks Josh.

Since my car was in the shop about a month, not due to Tempe Nissan, but being able to get the part to fix my car. Thankx to Carlos Santiago and Mike who kept me informed on the progress of the repair. They were thoughtful and professional about all that took place. Now if the marketing group can just figure out how to get my $50 visa gift card to me that might be a miracle since its been over 8 months and still haven't received such a small token. Thankx again to Carlos and Mike. Great go getters......

I like the Nissan brand...

My service agent was engaged when I arrived so another agent performed the transaction. My agent, Derek R., called me when my vehicle was ready and went over the details of my vehicle's status. The work was performed under the estimated time told to me and at the price quoted to me.

Dwight and Terry made the experience easy and smooth and did everything they could to make it an easy transaction and a pleasant one

Called about a part, go to pick it up and they try to charge me 40 more dollars than what I was told on the phone, and 40 dollars more than every other dealer in the valley. Save your money go anywhere else.

Theo was very accommodating and friendly. Very knowledgable and work very well in getting me my dream car. He deserves commendation and raise! Terry was also exceptional and catered to every concern that we had. Definitely great customer experience. They went above and beyond.

Beat service ever!

Great service

Just a shout out for Carlos S. Carlos did a excellent job servicing my vehicle. I would recommend Carlos S as a Service Advisor. He will take care of your needs in a professional manner. Thank you so much Rena M

Nik, Garrett, finance, everyone was awesome. Jordon was super helpful, Austin was helpful, everyone was working to get this squared away. I had my truck delivered with an empty tank of gas, was told to swing by and they would make it right. Very impressed with everything.

It went very well

Mike greeted me as I pulled up, he said he was helping Danny. I explained that I must leave by 11 am. I was about ten minutes early for my 10:20 appointment. I was getting routine maintenance; oil and filter, tire rotation, check fluids. I showed Mike a problem I was having with the visor but just to throw it out there. I didn't know how difficult it would be. Also I said to skip the wash although Dazee (my Titans name) was quite dirty. She is a truck and she does truck things like hauling hay so her bed would need scraped out before they can run it through the auto wash plus her leather seats need cleaned and must use water only. Lets just say its a big job and I'm picky about it so I'd rather do it myself... So anyway I told Mike I'd need a rental car and I could be back in the afternoon if he needed. Surprisingly he said I think we can do that! So I went back to the lobby and set my alarm for 11. When it went off I went back out to the line. Dazee was nowhere to be seen. I saw Danny running to his booth and I said how's my truck doin? He said which one? I said the yellow one. He said let me go check then went around back to the shop. In a few minutes he returned and said they were just putting a couple screws in and it would be up in a minute. Around she came a minute later with a brand new visor that works great! The oil sensor was reset, the plastic was removed and I was out of there at 11:10 which got me back just in time for the other appointment. I cannot thank you enough. My last truck was a ram ram and the door fell apart. I had the best expensive bumper to bumper warranty and they would not replace it because it was "soft skin". And they were very rude to me as if I was asking for something I didn't deserve. And listen I have had a lot of cars, old cars, new cars but I have NEVER had a door literally fall apart. Dazee however is awesome. I have had Nissans in the past that I loved; sentra, pulsar, frontier. But I guess I'll just have to be a Nissanier for life, Thank you Autonation. Oh and by the way did I mention it was Martin Luther King Jr day? A day to remember the great man by serving others. These guys all had to work on the holiday but they served me. And they serve others every day. Their pride shows in every detail.

Everyone was great and Dwight was amazing to work with. Thank you all!!

Worst customer service I’ve ever experienced at a dealership… You buy a car that’s been terribly reconditioned and when it has quite a few issues they don’t care! You’d think the GM would call or email you back to apologize but not this one… Spend $35,000+ for a truck and they treat you as if you bought a beater for $5k. Great job AutoNation I thought as a publicly traded company you’d hold yourself to higher standards! Update: Tried calling you guys and your phone tree just re-routes, finally spoke with a sales guy who took a message to call back... Also, I did leave a message last week on 10/27/21 at 5:39pm and never received a call back from a Carlos in Service.

Never thought of buying a car esp. for my 1st car from Nissan. But having these people around me, from my sales associate, Jason Faber, to its Sales Director, Mr Garrett Magedson, they have greatly helped me decide that Nissan is really the best choice for me. Have been to different car stores, and met different good sales persons but only with NIssan that I got a great customer service. I was introduced to Nissan Kicks and instantly fell in love with it as it has security features that really amazes me especially for a first time driver like me. Now, I'm driving my 1st ever brand new car! Again, thank you Autonation Nissan for the wonderful experience!

The staff opened right on time. Very quick to acknowledge I was there. Service was fast and friendly...........10/27/8/21 NOT TODAY. night and day difference. Going on my 4th hr for an oil change. Extended warranty program not worth the travel and wait time. General unfelt apology from service manager and staff. As explained should be my choice if I want to stay and wait this long. Instead 3 hrs in notified they are currently going to start working on my car

If I could leave a zero star review I would. I've had a horrible experience the last 4 visits here at this dealership service department. I have been coming here for over 3 years and it has progressively gotten worse every visit. I came in to get new tires and an oil change and waited 6 hours even though I had the earliest appointment available and arrived 15 minutes early, then they over charged me on top of that. Fast forward to my next visit, I had a small leak in the tire so I made an appointment and came in last Wednesday, 10/20. They took my car back and later came out to tell me the warranty was going to cover 2 new tires because they were non-repairable. They had to be ordered so I was told to come back at a later date. Came in on Saturday, 10/23. Was told they had the tires but couldn't get the claim approved to cover the labor because it was the weekend. Got told I was going to get a call back Monday, 10/25 and I never did. I called 10/26 and was told by the service manager that they got everything handled to come in tomorrow and I would be worked on right away since my service case was still open. I got here at 8:10am and just got told at 10:45am they are barely going to start working on my vehicle, this was only communicated to me after I went looking for an update! AutoNation please tell your employees they need to communicate progress on vehicles hourly! COMMUNICATION IS KEY AND THEY DO NOT COMMUNICATE ANYTHING UNLESS YOU GO LOOKING!This is especially important if the customer is waiting for the vehicle and it is something that has gone over the time frame that was originally discussed! I will definitely be recommending people to stay away from this service department unless they have endless hours to wait on something simple that should only take 2hours! My advisors were Derek and Rafael.

I have been dealing with this issue for a very long time with different shops. I was getting very frustrated trying to get to the bottom of this intermittent problem. What made all the difference this last time was that I had Derek helping me. In the early visits he tactfully delivered negative news about the inability to diagnose the problem with a genuine desire to help. In subsequent visits he remembered the specifics of my issue. When the problem was finally caught in action he personally confirmed it then proceeded to oversee the repairs and ensure that all my concerns were meet. Throughout the entire process I always felt that he took ownership of seeing the issue through to resolution. The entire experience was pleasant, reliable, and well-managed.

It was an excellent experience!

Don't go here. They steal people's money and give you the run around when you try to ask about what's going on. They sign you up with warranties you don't even know about. I'll be calling my lawyer. Someone in there is crooked.

The service people were very friendly and informative. The car wasn't ready in the time I was told but everything I was notified right away when it was finished. The cashier could smile a little.

I dropped my vehicle off in the morning with the impression that my recall service would take the entirety of the day to complete. It was a pleasant surprise to get a call 3-4 hours later saying that my vehicle service was complete and ready to be picked up at my convenience. Given that I opted to have my oil and filter changed while my car was already being serviced, I was extra appreciative of how timely the service department was in competing my vehicle.

Used the service center for a recall repair. They gave us an accurate quote on time and was professional, helpful and clear on the work to be done.

Went through Costco auto buying. Worked with Johnovis Rodriguez who was the Costco rep at Tempe Nissan. Waited 3 weeks for our vehicle to come in and then he would not give us the Costco price. He lied and said they don't do that anymore and they do !! Checked with Costco myself. Management would not honor our agreement. These people are bait and switch would Never go there. Johnovis lied three different times to us and management backed him.

Everything went well, Danny, as usual was a great help.

My service adviser Jim , was a gem. I wasn’t in the best of moods and probably took it out on him a bit …. But he was very patient and kind! We need more Jim’s

I want to explain the absolute HORRIBLE experience we had at this dealership. We finally found this 4Runner after looking for a while and were so excited. I found it online and immediately called and was told they just got it in. We went there knowing we couldn't test drive it because they hadn't done their inspection. We looked around and liked everything so we went ahead and put the deposit down and started paperwork. We were told it would be ready in about 5 days. They finally called me when we were on vacation and said it was ready. This was 2 weeks later. We said we couldn't get the car until we got back. We got back on Monday and then I took Tuesday off to go get the car. We go in and talk to our salesman Skyler who tells us everything is ready to go and hands us the keys. We said we haven't filled out paperwork yet. He said we did and we said no we didn't. So they go find the manager and tells the finance guy. We sit there about 45 minutes and finally go in the room to fill out paperwork. He keeps asking us all these questions about why we didn't fill paperwork out before. Finally we are done and get the key. I get in the car and immediately notice there is a huge crack in the windshield. We let them know and Skylar told us they would replace. As we start on the freeway, the car starts shaking so bad that we think the tire is going to fall off or I'm going to crash. We get home and the next day take it to my brothers shop where he said the balance and rotation was completely off. Then we notice the screen on our car is not calibrated. At this point we don't even want the car anymore. We call and talk to Skyler and he apologizes and says we can take it to Toyota where is it under warranty for the screen and they will fix it. They sent a company to our home to replace the windshield. Then we go to Toyota and they call us to tell us its not under warranty and they aren't going to fix it. Keep in mind we have had the car for a week and have all of these issues after they had it for 2.5 weeks. When you buy a car whether it is used or not basic functions should be done! We shouldn't have had to deal with all of this when buying a car. The finance guy whose name is Tyler calls us and tells us the car is not under their warranty and we are basically SOL because we didn't buy their Platinum package. He was completely rude and unprofessional the entire time. I have never dealt with such a horrible person in my life. Naturally we are upset because they are now not fixing the screen for my car so I am explaining this to Tyler who then acts like he can't hear me and keeps being a complete jerk. Saying well your the mechanic why would you take it to a shop for an alignment. Just completely unprofessional. He kept interrupting me as I was talking so I finally asked for a manager and Tyler then tells me that I can't speak to one and need to call back in 30 min to an hour. I said no I want to speak to one now because you are rude, and unprofessional and then tells me well you can't talk to one and he has customers to take care of. I am so beyond upset I hang up. I will never bey a car from this place. They told us our screen would be covered and it wasn't. We trusted the dealership because they should sell a car in normal functioning order. Skylar doesn't know what he is doing. He never called us back we always had to call him, he kept forgetting about our extra key we purchased and said our screen would be covered and then it was passed the 5th day to return the car and its not covered. Tyler should not be in Customer Service at all. HE was the absolute worst person blaming everything on us and taking 0 responsibility for the issues we were going through. Couldn't give 0 stars or I would.

Always excellent customer service!

Derek in the service department is an absolute angel! I was having the most stereotypical "Monday" of recent months with one bad thing after another, including my battery dying when I tried to leave work for my lunchbreak. Trying to check if my battery was under warranty still or not, an place that could fix it as quickly/cost effectively as possible, coordinating a tow through my insurance, all while at work initially had me frazzled (and probably a tad sassy) but working with Derek made it a breeze. He went above and beyond honestly - he handled me on the phone + the tow truck drop off, honored the battery warranty even though I was ~a tad~ over the mileage limit for the original, and made it so easy to pick up my car after work (even though that department had closed) all I had to do was sign my name. Honestly almost cried I was so relieved/happy, his customer service turned my day around.

our salesman, Cole was really friendly and informative, answered all of our questions & was straight to the point. Auto Nation saved us thousands of dollars by not putting in bogus fees. it was a really nice experience, and we weren't haggled in the slightest.

like always tempe nissan takes care of us. car battery under warranty, no out of pocket cost. then they wash and vacuum the vehicle for us.😁👍

Horrible experience. Give you the run around after an hour drive, not honest nor upfront with you

Was told by the salesman my wife’s car was going to be delivered so we drove 2/1/2 hour’s. Only to find out they had no clue where the vehicle was. Then 5 hours later after doing all the paperwork we left. Now it’s been a week and they still haven’t delivered the car. They’ve had it at the dealership for a week. Won’t return a single phone call no one. Completely ghosted!!!

From the salesman Jack to the finance manager Michael...everything was smooth, easy, and went like a dream. The customer service is phenomenal and I ended up in a car that was even better than I could have imagined with a price that worked for me. No pressure and no hassle. These guys are awesome! Professional and yet make you feel like a friend at the same time.

I found out about Auto Nation Nissan. true my Sam's Club auto buying program, my home town Nessan Dealer does not support this program. after I sign up, I receved a text offering me help to find the car that I was looking for. that was Nikolos Gingrich with who I deal true the whole process and also Robert Hill who help me too,they were awesome. I never felt pressure to make a desicion.when I finaly went to pick up my Nissan Rouge I felt very welcome,I'm very gratful to everyone there they were very nice and helpful.THANK YOU AutoNation

good and professional I love

Everyone in the service department was very helpful, kind, and friendly. I specifically worked with Mike and Cody, who were really great, but everyone there acted like they cared. They got me taken care of quickly. They were also very responsive whenever I asked for updates, calling me whenever something new was happening, I think because they could tell I was anxious to hear about what was going on. Every time they gave me a time frame about when work would be happening, they seem to have been telling the truth, not underestimating like most mechanics I've been to before. They really seemed to care that my car issues were actually resolved, and had a car available to rent while they did the work that actually fit my whole family (something else that is not very common). While I hope I don't need their help again for a long time, I would definitely go here again if I do.

We are beyond happy with our purchase!! Austin and the rest of the AutoNation team were great to work with. Buying a new car, felt so easy! No hard core sales, just wanted to help me find what would work best for me. I will be returning to AutoNation for my next car! AND I highly recommend YOU go there too!!!!

We are beyond happy with our purchase!! Austin and the rest of the AutoNation team were great to work with. Buying a new car, felt so easy! No hard core sales, just wanted to help me find what would work best for me. I will be returning to AutoNation for my next car! AND I highly recommend YOU go there too!!!!

I am a lifelong customer because each visit is quick easy and wonderful. The staff is extremely friendly and knowledgeable!

LUV LUV THESE GUYS! Terry B & Robert H u da best!

Great service! Will go back when I need another vehicle.

Everyone was very friendly and the service was done quickly.

On time and took care of my car.

Hassle free zone! We will be back in the future. Loved that there was a basketball ? hoop to past what seemed quickly on the time it took to buy our new car.

Jake was excellent in executing my service to be completed on my Nissan Rogue. He let me of upcoming service that needed to be done in the future. He?s professional and knowledgeable.

Frank really seemed like an xxx via e-mail. You'd think they would be kissing my xxx for a sale right now, considering sales are unbelievably low at this time. I gladly took my business elsewhere.

No one was wearing masks. No cleaning of my vehicle after they were inside it unless I wanted to pay for a disinfecting service .....currently on ?special? for $19.95. Disappointed that they do not put safety ahead of profits.

I'd like to thank Jake, Mike, Joe and Danny for all the assistance they provided for me today- they fixed my car door, changed my hubcaps and just friendly, polite and very helpful. I offered to tip them but they declined saying it's all in a days work. you are truly appreciated especially during this crazy time, YOU GUYS ARE THE BEST

Greatest experience service was fast very attentive to my needs on my car situation and very informative towards customers

AutoNation always seems to make the process easy and smooth! I had an awesome team of trio who helped in every step of the way: Frank, Manager, Lee, Sales Rep and Ken, Finance 🙏🏽 As a single mom of 8, they made me feel appreciated and got me into my dream vehicle and had such top notch customer service!

Jake was great. Best vehicle buying experience ever!

Tempe auto Nissan is very professional and honest and I recommend taking your car there they are straight up with you

fantastic sales persons and executives..they know ur need and no playaround..truely professional

Everyone was very nice. They were very knowledgeable and patient. I got exactly what I wanted and I'm very happy.

We went in without an appointment because of a security key issue, they got us in quickly and done within an hour at no charge. The service was wonderful and the car was cleaned as well, love how they made my issues their issues thank you all so much.

Every time I visit for maintenance on my Titan at the dealership I purchased it at it?s an outstanding customer experience. My advisor Saul is top notch! And I?ve had him for the entire tome. Well done AutoNation Nissan!!! I always recommend this place!

I was shopping for a Nissan Rogue and over email communication I felt good about the dealership. When I showed up for my appointment it was another experience entirely. I was told one thing over email and encountered a salesman who shut down after telling him what I was looking for. He showed me Versa Hatchbacks and just as small Jukes after telling him directly I was looking for a midrange SUV. He then said he had nothing and seemed to avoid eye contact and barely ended our interaction with a decent business goodbye. No follow up on other Rogues he said were in stock. Just overall felt pushed aside. Luckily found a Rogue from another welcoming dealership.

Best rates for selling a vehicle no hassle fast efficient and courteous

Anytime I have gone to get my car serviced and never have an appointment everybody’s always friendly. Sometimes my regular advisor will help me or a different person will fill in for them but I have no complaints.

Had to return for the same problem 5 days later. Inconvenience and they should have detected the issue the first time.

would use this service again.. GREAT SERVICE , GREAT EMPLOYEES TO HELP YOU..

This is the first time we have sold a vehicle back to the dealership. We decided to go down to one car. AutoNation Nissan was very fair in their evaluation of the value of our car. The transaction was quick and they drove us back to our home 40 miles away. This was a great experience!

Avoid this dealership with extreme prejudice. I don’t even know where to start. This is the worst experience I have ever had in any retail, restaurant, or any other place where customer service should be practiced. Back story: I was involved in a car accident and our main reliable vehicle was totaled. We were not planning on this situation so our funds are very limited for a down payment. We were only able to scrape together 1000. We were looking for vehicles with 3 rows as we have 4 kids, and low price/payment to stay within our budget. My wife found a vehicle that she was interested in and did the online application in advance. We were very upfront with our needs and the fact we had credit challenges. The sales person asked her to come in as she was sure they could get it done. My wife only asked that she pull the app and review with her Finance team as she didn’t want to spend several hours there only to be disappointed. So she goes in and like she feared after a couple hours they basically told her they couldn’t get the deal done without more down. Several days later we were able to get 500 more for the down payment and she called back and was told that would definitely be enough to get the deal done. Of course the car she liked was gone. So she finds another she likes and several hours later she is told they are not able to do the deal again as they need 3000 down now. So now she has been there 7-8 hours between the two visits. We felt absolutely worthless at this point. So a week passes and we look a few more vehicles but don’t end up moving forward. We are offered some help from family with the down payment and raise the $3000 that they requested. We reach back out to AutoNation and begin working with Levi, who is really the only person we met at this dealership who was kind to us. He brings a finance manager named Ashley Robinson in on the deal. We tell her we have the $3000 they requested but we were not able to offer any additional funds beyond that. She tells us we are good to go the vehicle my wife liked was still there. We explain clearly what we have experienced already with their dealership and are assured that this time it is all set up, all we need to do is sign the paperwork. We discuss that we have previously scheduled plans that evening and would need to be gone by 4:30. No problem they promise us. They then send my wife a email showing her approval, it outlined the terms, including down, interest rate, payment amount, etc. All the numbers completely laid out. We head down and Ashley doesn’t even bother to come out of her office to greet us, I guess we didn’t warrant that courtesy, she sent another sales rep as ours was busy with another couple. So they sit us down and we sign a good deal of paperwork and we are told finance will be out to get us and we can get the remaining paperwork done and be on our way. The sales guy takes the vehicle to fill it up with gas and have it detailed. Sometime later he pulls it up in the delivery area. All looks good. Then time to leave starts to creep closer. We are told they will be right out to get us they are just finishing up printing the paperwork. Finally at 4:15 we are greeted by Frank from finance. He proceeds to tell us there are a couple “snags” as he calls them and then breaks the news to my wife the price of the vehicle is to high per the finance company so we need to make up the remaining $1400 difference. So now they need $4400 down. My wife had all she could take and broke down right there at the table. Frank on the other hand handled the situation with zero professionalism and even less sensitivity. No one should ever be made to feel the way my wife was made to feel. After 3 visits and probably 11-12 total hours spent in their dealership they basically said tough luck, have a great day. I followed this absolute debacle with an email to Ashley, a manager at the dealership, the GM Mr. Bittinger, and Mr. Kwak who is the South Region Director. NONE OF THEM, had the courtesy to reply at all, more less actually apologize for the treatment my wife received. This is definitely the worst experience I have ever had in any place where I should be treated as a welcomed customer. If this is representative of how AutoNation does business then it escapes me how they remain in business.

AutoNation Nissan Tempe Avoid this dealership with extreme prejudice. I don’t even know where to start. This is the worst experience I have ever had in any retail, restaurant, or any other place where customer service should be practiced. Back story: I was involved in a car accident and our main reliable vehicle was totaled. We were not planning on this situation so our funds are very limited for a down payment. We were only able to scrape together 1000. We were looking for vehicles with 3 rows as we have 4 kids, and low price/payment to stay within our budget. My wife found a vehicle that she was interested in and did the online application in advance. We were very upfront with our needs and the fact we had credit challenges. The sales person asked her to come in as she was sure they could get it done. My wife only asked that she pull the app and review with her Finance team as she didn’t want to spend several hours there only to be disappointed. So she goes in and like she feared after a couple hours they basically told her they couldn’t get the deal done without more down. Several days later we were able to get 500 more for the down payment and she called back and was told that would definitely be enough to get the deal done. Of course the car she liked was gone. So she finds another she likes and several hours later she is told they are not able to do the deal again as they need 3000 down now. So now she has been there 7-8 hours between the two visits. We felt absolutely worthless at this point. So a week passes and we look a few more vehicles but don’t end up moving forward. We are offered some help from family with the down payment and raise the $3000 that they requested. We reach back out to AutoNation and begin working with Levi, who is really the only person we met at this dealership who was kind to us. He brings a finance manager named Ashley Robinson in on the deal. We tell her we have the $3000 they requested but we were not able to offer any additional funds beyond that. She tells us we are good to go the vehicle my wife liked was still there. We explain clearly what we have experienced already with their dealership and are assured that this time it is all set up, all we need to do is sign the paperwork. We discuss that we have previously scheduled plans that evening and would need to be gone by 4:30. No problem they promise us. They then send my wife a email showing her approval, it outlined the terms, including down, interest rate, payment amount, etc. All the numbers completely laid out. We head down and Ashley doesn’t even bother to come out of her office to greet us, I guess we didn’t warrant that courtesy, she sent another sales rep as ours was busy with another couple. So they sit us down and we sign a good deal of paperwork and we are told finance will be out to get us and we can get the remaining paperwork done and be on our way. The sales guy takes the vehicle to fill it up with gas and have it detailed. Sometime later he pulls it up in the delivery area. All looks good. Then time to leave starts to creep closer. We are told they will be right out to get us they are just finishing up printing the paperwork. Finally at 4:15 we are greeted by Frank from finance. He proceeds to tell us there are a couple “snags” as he calls them and then breaks the news to my wife the price of the vehicle is to high per the finance company so we need to make up the remaining $1400 difference. So now they need $4400 down. My wife had all she could take and broke down right there at the table. Frank on the other hand handled the situation with zero professionalism and even less sensitivity. No one should ever be made to feel the way my wife was made to feel. After 3 visits and probably 11-12 total hours spent in their dealership they basically said tough luck, have a great day. I followed this absolute debacle with an email to Ashley, a manager at the dealership, the GM Mr. Bittinger, and Mr. Kwak who is the South Region Director. NONE OF THEM, had the courtesy to reply at all, more less actually apologize for the treatment my wife received. This is definitely the worst experience I have ever had in any place where I should be treated as a welcomed customer. If this is representative of how AutoNation does business then it escapes me how they remain in business.

We were treated with respect and politeness from start to finish. After a very bad experience at another Nissan dealer, Autonation Nissan made us feel very comfortable. We made a car deal in only a few short hours. Our salesman and finance professional are top notch. They both created our car buying experience to completely suit us. We will continue to be customers and would highly recommend AutoNation Nissan in the future 💯

they are awesome especially Derek. He's the fricken bomb

I just purchased a 2019 Murano from Nikolos Gingrich at Auto Nation Tempe. I had a great experience buying the SUV. All my questions were answered plus Nik was very professional as well. I didn't feel pressured to purchase, which made me feel at ease when I was shopping for the SUV. Everyone there was so friendly and made my buying experience was totally awesome. I do recommend to purchase a vehicle there. The prices and services are great. If I ever need another vehicle, I will return to Auto Nation Tempe for sure.

**Updated Post** We recently returned a vehicle and had a unsatisfactory experience at Autonation Nissan. The dealership contacted me in hopes of trying to rectify the situation. We spoke with Bob, the GM and with Chris, in sales. They went above and beyond to help us find a vehicle we were happy with and provided superior customer service. Thank you Bob, Chris and Vincent for making this car buying experience a happy one!

Absolute freaking crooks!!!!!

Very honest automobile needs assessment and preventative maintenance recommendations with cost estimates. Shuttle service really appreciated. Suggest Danny if seeking a Service Adviser.

The salesperson Garrett was very pleasant, patient and explained all the technical features during the test drive of the Rogue and Rogue Sport. I received excellent service. Garrett went above and beyond by going to Tucson to get the car in the color of my choice. By end of day I drove home in my brand new Rogue Sport.

I received excellent service. Garrett the salesperson was very patient; explaining and showed me all the technical features that were all new to me, during the test drives. He went above and beyond by going to Tucson to get the car of the color of my choice. I was very impressed. Happy with my new car. I received excellent service. Garrett the salesperson was very patient; explaining and showed me all the technical features that were all new to me, during the test drives. He went above and beyond by going to Tucson to get the car of the color of my choice. I was very impressed. Happy with my new car.

Great experience. Garrett the salesperson explained all the technical features during the test drives. Not only did I get a new car, they went to Tucson to get the colorI wanted. I am very pleased with the Rogue Sport.

Nice service.... just tell what in your mind then let it out you will get what you get👍😉😁

Bob Bittinger (GM) gave me a fair price before I drove down, and treated me with respect. He has created a culture of customer service and integrity that is displayed by every member of the Tempe AutoNation Nissan team. Jack Chamass is an excellent sales person and gave my wife a complete overview of the vehicle that made her feel safe driving it, and choosing it as her new vehicle for the next ten years. This was the best car buying experience I have ever had.

Everyone there was so friendly! Especially Ashley Robertson!

salesman was great, honest and likable. the experience with the salesman was great

The service was excellent and completed within a rapid time frame. They called after the initial inspection and recommended some other items, but we could choose whether to do them then. Everyone is very polite, friendly and efficient.

Helpful and patient

Excellent service. People who listen!

Friendly staff and great service

I would like to thank Sandra Mateo-Quintana on her excelent service. She went above and beyond for me both during and after the sale. She is a credit to your dealership and should be rewarded for her hard work and dedication to providing one of the best car buying services I've had in a very long time. Thank you Sandra Mateo-Quintana.

Left feeling that we would come back on only for a service appointment but to purchase a car

It’s a wonderful experience !! Thank you auto nation!

Jake made my trip for service on my car a pleasure. He was friendly, prompt and efficient.

Overall it was an excellent experience. The service was exceptional.

The absolute worst experience during my expensive auto repair last week. I've owned Nissan's for 25 years. Frequented many dealerships for routine service and repairs. I was appalled by the substandard customer service at AutoNation. I relocated to Arizona in January and had my Nissan towed to the nearest Nissan dealership. I'd drive 50 miles to avoid this dealership & their atrocious customer care.

The best dealer, great professional people

Painless. Prompt greeting, in and out quickly. Vehicle ready as promised and washed! Price was a little less than quote. Friendly and professional staff.

I would like to complement Derek as well as Mike (Service Director) for their outstanding customer skills. I have dealt with a lot of car dealers and I must say you guys deserve five (5) stars in my book. Needless to say I will be using AutoNation/Nissan for all my service needs from now on.. Again thank you so much for a well done job,,, Respectfully Rudy Braendle

Excellent online and personal experience, knowledgeable, patient and honest

Excellent experience with salesman Jack Chamass. He made the buying process extremely easy, and the interactions were quick and genuine. Highly recommend to talk to Jack at Autonation Nissan in Tempe.

you guys are efficient and we'll organized

They do a great job keeping me informed about my service and any upcoming work and expenses.

Very professional great service friendly people I love AutoNation Nissan

We went to Autonation Nissan in Tempe for a 2018 Nissan Murano and found exactly what we wanted. Lee Harris was extremely knowledgeable about all aspects of the car and the Nissan brand. He was attentive, helpful, and listened to our feedback. We also appreciated the honest approach to the purchase process (no haggling). Our experience was truly refreshing and enjoyable.

Easy to schedule. The work was completed well within the estimated time frame. The staff was knowledgeable and a genuine pleasure to work with.

Always a great experience every time I’m there. From service to sales.

Very helpful in the car buying service! I walked in and outlined what was important to me and they provided several quality options. I absolutely love my new 2018 kicks! Great service and incredibly kind. Would recommend to all my friends!

No problems whatsoever. Greeted promptly and courteously, informed of progress and additional services needed.

Malísima. La aria. De mantenimiento. Los empliado. Son despotas. Groseros no te ayudan. Son negativos

Polite and Service oriented from the first call I made about my recall. I got updated Reminders about my appointment date and time. My appointment time was perfect, saw greeted me and I was out of there in 10 minutes. When I came back for my car he saw me Looking for the car and walked me right over to it, remembering that I had an appointment elsewhere afterwards. High marks!

Very helpful, Mike our salesman was great, a little slow in the financial department, but I know they have to be thorough. Good experience I would recommend them

our sales representative was awesome.Joe Ochoa was a absolute 10+.He came and stayed late showing me what had in his lot in the budget i was comfortable at, didn't try to sell me anything i couldn't afford. Very happy customer

We just bought a new Titan and couldn’t be happier! From start to finish everyone was professional and extremely helpful. Car buying has never been easier.

After having an absolutely horrible experience at another dealership, Brittany and Bart made buying my vehicle a very pleasant experience and a week later I'm still absolutely in love with my new Rogue Sport. They didn't play games when it came to giving me a fair price, they didn't try to push a car on me that I didn't want, and they didn't make me talk to multiple sales reps before working with me.

Jack provided the best buying experience I have had

I was working with Saul and he did an excellent job. He was very polite and very on point with all of my request. This was a very pleasant experience and I would highly recommend Tempe Nissan and asking for Saul. He gets 5 stars from me.

All the people at AutoNation were very professional and went the extra mile.

Chris and Marco were very helpful. Not at all pushy.

Service Department very courteous and professional, work was performed very well and service advisor Shannon went over everything with me in detail, very pleased with the service done.

Derrick was awesome. Let me know exactly where we were in the service process. He also gave me a heads up on future service!

AutoNation claims not to negotiate, they will a little bit. Their original quote sheet that they came up with was a no non-sense quote sheet, nothing hidden and showed all fees necessary to complete the lease which I really appreciated. It was still just a bit too expensive so I countered with exactly what I was willing to pay and after a little bit of non-confrontational back and forth, we agreed on the price of a lease for a Nissan Rogue. They helped me figure out how to get every possible discount on this car (college grad, how to use my Nissan One to One Rewards) and that got the price down to even less that I was willing to pay. They answered all questions from the finance, returning my current lease early and were very respectful. I was interested in the Rogue and Rogue Sport and the salesman was able to figure out that the Rogue would meet my needs perfectly and he hustled to get the car from the lot so we didn't have to wait all day, he didn't try to up sell me on a trim level that I couldn't afford which I really appreciated. The only negatives were that the showroom was not the nicest but when they are able to speed up the process, I don't care about not having recliners and refreshments. We spent most of the time there figuring out how to get Apple Car play work and figuring out how to get all of my documentation for Nissan's One to One Discount and College Discount to be applied properly.

friendly courteous very helpful.

They generally do a complete job in a reasonable amount of time

Service was very good and technician was most helpful especially answering some of our concerns.

I purchased my 2011 Nissan Rogue new in 2011. The buying experience was great! I have had all my services performed there since then. Every experience has been great!

The service person who helped me name is Saul. He was exceptionally helpful, especially sense I am on a walker. He made my vehicle safe to drive again.

Fixed rattle but mis aligned window and will have to bring back. Also very poor communication through process

great service, very profesional and friendly

Thank you for your courteous service in our purchase from your company. Really liked that there was not any bait and switch tactics commonly seen at car dealerships. The price advertised was the price we got . Usually it gets inflated by several thousand. Thanks.

BEST EXPERIENCE!!! Jack and Marco were a complete pleasure. On a scale of 1-5 I give them both a 10+!! I will definitely be doing business with them again. I HIGHLY HIGHLY recommend 😊

I took my car in for an oil change and to have my tires rotates and their mechanic messed up the rotation causing my car to shake rapidly while driving. When I took it back in my tires had cracks due to the shaking. All they did was offer to charge me $600 for new tires. What a joke. They caused my tires to crack and then wanted to charge me to fix my tires. This is the worst shop I’ve ever been to.

Terrible experience. Do not go here. I went in for an oil change and they convinced me to rotate my tires. Worst decision. I left and my car was shaking and the steering wheel was wobbling. After a few days, I went back in and looked at the tires with the manager and we noticed they were significantly cracked due to the shaking. The mechanic who rotated my tires did not mention any cracking or issues with my tires. This is very dangerous to drive on and could have resulted in them blowing out and me getting in an accident. Now I have to pay $600 to get all my tires replaced when all I wanted was a simple oil change. I will never go back to this place.

I went in for a regular oil change and Troy convinced me to rotate my tires. After leaving the shop my steering wheel wobbles and the whole car shakes, which did not happen before. The manager Mike offered to look at my car and we both saw the front tires were clearly cracking from the shaking. He told me it shakes due to the cracking, yet there were no cracks or shaking prior to going to the shop. The mechanic that rotated my tires did not mention any cracks or issues with the tires either. Clearly the mechanic did not rotate the tires correctly which resulted in my car shaking and my tires cracking. This is very dangerous and my tires could of blown out while driving on the freeway and I could have gotten into an accident because of them. I am very disappointed by the service and for them ruining my tires. I now need to replace all four of my tires and this will cost me an additional $600. I will not go back to this dealership ever again.

A great car buying experience. One of the best options was the ability to reserve a car after viewing online. Justin and Carlos were awesome. They were very courteous and respectful. I made an appointment to see the car. We made a deposit and was promised the car would have all mechanical and detail work completed within 4 days. They exceeded expectations by having it ready for pick up earlier than expected.

After appointment was made followed up with a remin der. Troy saw me immediately and explained what they would do.Finished in the time he said got the car washed and he explained what they did and told me if I had any problems or questions to call.Was very happy with the service I received.

Laurie’s help & consideration is very professional.

I live in Goodyear AZ, and will make the drive to the Tempe location every time. They are courteous, they value my time and are always a pleasure to work with.

I was very disappointed in my service representative. They did not review the work done or really seemed too busy to talk to me as I picked up the vehicle. You may need to have more service representatives to really service your customers. The staff in general all were very nice and helpful.

I was promised a loner car I called all week too confirm this.. she stated I have you down. I got there at 7 am and then give them my car then they came back and said I don’t have any loner car. Now I am stuck here with my daughter and trying figure out how too get her too school and my self too work this was an absolute epic fail on this dealership and the bad part didn’t even get hey I’m sorry let see what we can do they pushed me too go rent a car. I am so over dealing with Nissan and my whole family goes here that the bad part can’t wait too pay off this car too go too another car dealership that will treat me as a person instead of number they I had too take my car back This was the worst experience ever

Friendly, informational and helpful. Would recommend this dealer.

I drove in with a bad battery and a recall for reprogramming the computer on my 2015 Altima. They took care of me pretty quick and got to working on my car. I waited about an hour and a half which is what they told me it would probably be. My battery was covered under warranty so I paid nothing and came out to a nice washed car and was on my way! Everyone was pleasant and would recommend this dealership.

Service is very good and customer care is excellent.

Be aware of service at this dealership. My wife took a Murano in that was having problems with power and were told that it needed over $1000 of work. Since the vehicle had high mileage I explained to the service advisor that we didn't want to spend a lot of money unless they were sure they could fix it. He told me the technician was sure of his diagnosis. We paid, they said all was good and when we picked up the car it immediately lost power. When we called and complained they said bring it back in and then diagnosed it with another problem. This time they were convinced it would be fixed and our cost was $300. Again we picked it up and again the same issue happened. We called again and they said bring it back in. This time we didn't have the chance because the vehicle died near Pinnacle Nissan in Scottsdale. We had to have it towed to the dealership. They diagnosed the problem as a couple of parts that connected the wiring with the battery. The cost of those parts were about $60. They were replaced along with a systematic check up of the car which they found that the transmission needed to be flushed. We declined because we said that AutoNation Nissan in Tempe claimed they did that about 2 weeks ago. When I complained to service manager Mike Culbertson his response was, "you agreed to have the work done." When I asked him why all the work they provided at a cost of $1300.00 didn't help and the work Pinnacle Nissan did costing $390 he said, "I don't know I would have to ask them." I would never again trust this service department again.

Five stars; Great customer service, arrived an hour early to my appointment and they took me right in. Job completed ahead of schedule.

Excellent from start to finish. Great salesman , product, and customer service.

Shannon did an excellent job resolving a recall issue on our 2015 Nissan.

Awful they didn’t check everything needed for finance however did let us take the car home only for the following day to say they needed back. Ended up doing that and at the end was for the best Peoria nissan help us out with better deal on a brand new 2018 with 7 Miles

My purchase here is most likely going to end up as legal action against the dealership. do not purchase here.

Excellent price and service

excellent service and very quick the part was unreasonably priced $290.00 for a visor - but what could I do?

Taking care of issues after the sale! sold me Term care select on contract tried to use and was told it doesn't exist! $895.00 and now they won't return my calls!

It was a great car buying experience from sales (Joseph & Brian) to finance (Keisha).

Well organized...knew what they doing. Very courteous especially the young lady that handled thefinancing

Excellent customer service and very quick work. And informative of any possible future problems with their thorough checks of your vehicle.

Preston Harper is the GO TOO guy at AutoNation Nissan Tempe. He not only sold us an incredible Dodge Journey that we've been so happy with, but when we got a flat tire out in SanTan he helped us arrange to get our car to their dealership so we could get all the work done and get back on the road asap. He definitely knows Customer Service which is something I find lacking in most car dealers. Thanks to him we know we will be taken care of.

Wow - glad I did not read these reviews before visiting AutoNation Nissan Tempe. Our salesman was Mark Matthews - excellent in every way. No high pressure - but very cooperative. Did not try to talk us into something we did not want. Great personality and full of integrity - this salesman deserves gold stars!!!! Then he handed us over to Finance - we worked with Kesha - another very knowledgeable and respectful employee. She presented us with all our options but did not high pressure us into anything. We got exactly what we wanted. Excellent finance person - she also deserves gold stars!! Hoping that in our future dealings with them we feel the same (Service, etc)

I just purchased a used Honda Pilot at AutoNation Nissan and worked with Brittany on the sale. This was a great experience and everyone was very professional and courteous. I would send my family and friends to AutoNation to buy a car. I have been looking for a car for a couple of months and the first experience I had with another dealership was very unpleasant and frustrating, so I really needed a easy, friendly experience to wash away the previous nightmare of an experience. Thank you AutoNation Nissan!

I’ve bought 3 vehicle’s from Nissan Auto Nation their customer service is Awesome! Especially Shannon who always sets my mine at ease. Thank You!!!!

The sales people were nice and informative. They took the time to explain the car.

Sad to see a "dealership" be untrustworthy. I would not recommend taking your car in for service at this location. If you do be very assertive about each pricing as they will lie to you and make up charges. This is the unfortunate side effect of commissions and the shadiness that comes with sales. Be careful they just want your $

My service rep Troy was awesome. He took car if everything.

Preston was amazing and was extremely nice! He made the car buying experience not as horrible as other car buying experiences!

Brought my car in for a recall issue and was given a loaner car, no charge. While working on that the mechanic noticed a broken motor mount and replaced it at no cost to me. My car was washed, cleaned, and given a complete inspection, again, no charge. I?ve decided that the next car I buy will be purchased here primarily because of the excellent customer service.

Of course like all dealerships way over priced for everything! Besides that, the lady I had was Shannon. Shannon was very nice and very good at her job!!! She made the whole experience wonderful. Always keeping me informed and going above and beyond to help me out with everything!!!! Thank you Shannon.

I have dealt with Brian Shirkey for about 10 years. THree three-year leases of two Nissan Altimas, and finally, I purchased my last lease vehicle. Brian gave his usual personal service o my wife and me. Please compliment him for my wife and me. My compliments to Auto Nation ans to your outstanding staff person Brian Shirley. Richard Sutz & Dorothy Wink Blair

I worked with Keisha Rush @ AutoNation Tempe to get my car a couple of weeks ago. I was on a time crunch and didn't have time for nonsense. Keisha understood that completely and was straightforward with me throughout the entire process. She was very easy to reach and quick to respond to all my questions and provide any information I asked for. Most importantly for me, she LISTENED to me. She heard me when I told her what I was looking for, and she didn't try to steer me in another direction or push me into buying a different car. Thank you so much for all your help and attention Keisha!

I had a great experience purchasing an Altima at Autonation! Preston was the sales associate who arranged my deal...a very good deal! Alan helped process my purchase. Both gentlemen were amazing! No pressure and no nonsense experience!

Dealt with Preston and have to say it was the smoothest transaction yet. Very nice guy whom seemed to genuinely care about exactly what I wanted and needed. I would highly recommend asking for him if you plan on purchasing a vehicle.

I had a very good experience at this location. Will be going back for my needs. Very helpful.

I'm what you call a brick in the new car business. I know what I want, I just want the best price. I BUY a new car every year or two for one reason or another. AutoNation was the best yet. Not only did I actually enjoy dealing with them.( I can't remember the last time I had fun buying a new car) they got me out of the dealership in record time. My last two vehicles took over 3 hours in the dealership to buy them. No financing just a check for the vehicle. Obviously there's paperwork to be done. I was out of AutoNation in 61 minutes. Great job guys!

A great deal & nice people. That's about it. I wouldn't hesitate to go back if I needed another car!

A pleasant, no-pressure sale/purchase. I identified with the sales person at first contact: pleasant, respectful, knowledgeable -- always ready and willing to reach out.

Troy W, was very courteous and professional. I would definitely come back.

We just bought a rogue and I love it. My family has purchased several cars at Nissan Tempe from Greg Grace. He is such a nice man and makes the process simple.

I purchased my vehicle last month Kesha and the finance manager made it a easy experience for me. It had been a long time since I purchased a new car and they were wonderful. Kesha was very professional and courteous.

Service representative was helpful and coordinated service in a timely manner.

Friendly employees that answered all my questions.

Troy went above and beyond to assist me in finding out where the problem noise was coming from. Excellent customer service was provided, a facility that you can trust.

Just bought a new 2018 with my son it went ok probably could have done better in price but that's my fault

Had my Nissan in for servicing in Jan. 2018, my service advisor was Shannon Weisbeck. She was truly exceptional and rates a 10 out 10 in everything as far as I am concerned. I am a 25 year 7 vehicle customer of Nissan and as of late, have not been too happy with the sales people or Nissan Corp. When it comes to service however, all my experiences have been good, and my last one with Shannon was super.

I had my air bags replaced, because of a recall. One of the other auto nations was going to be weeks longer. Tempe was faster, and everyone was super nice and very helpful. I live in Chandler but I would go back hear again when I need anything.

Not pushy. Friendly, courteous and very knowledgeable

Very efficient service managers and excellent mechanics. I would not consider bring my Nissan auto anywhere else.

Kesha did an awesome job from phone reply to working with at the dealership. Very professional but almost felt like I was sitting with someone that I had known for years, very comfortable

The sales person and Autonation were only interested in there commission check and selling a truck. An Autonation HORROR story. There Web site ad says - “The Nissan Dealer dedicated to your needs” I am writing in regards to a Titan truck purchased from your dealership. I visited this dealer and told them specifically I was looking for a pickup to pull a Fifth Wheel trailer we were going to use for travel. The sales person sold us a $37000. Titan pick up. He had no idea of our “needs”. It doesn’t work. It sits in our garage and our camper sits in a rented RV parking lot. The unit he sold has a 66” bed and we need a 78” bed. We did several things to try and make this work, special sliders on the hitch, special brackets and still have nothing to show for our efforts accept an empty bank account Our dreams of travel and camping went up in flames with our bank account. I have attached a copy of Autonation website – only they don’t practice what they preach. I will be taking this further, with legal assistance, and Blog, and TV help. I am looking for a refund so I can buy something that is right for the job.

If I could give them 0 stars, I would. This is a place without integrity. Do not spend your hard earned money here. This review is specifically in regards to the Finance Manager: I don't want to mention any names but he was clearly new at his job. I signed all the paperwork and he nearly forgot to collect the down payment. I signed the lease contract on December 12, 2017 and drove away with the car. I receive a text on December 27, 2017 saying that there were issues with financing on the lease. He offered me a purchase option for $150.00 more. This seemed shady to me, so I declined. Then he offered to MATCH the purchase deal with the original lease price. Shady again. I don't want to deal with a dealership without integrity and believe my money should go to somewhere I trust. I surrendered the car on December 28, 2017, 16 days after signing the lease contract. DO NOT waste your time and money on a place without integrity.

Lori my advisor was awesome,helped me very much! They have a nice facility and it was quickly repaired and the pick up process was very quick

I Like to thank the young man that help a service the car you did excellent job Kind of want me to buy another car there

Knowledgeable people, good service, friendly atmosphere.

I purchased my new 2017.5 Nissan Rogue SV from AutoNation Nissan Tempe a day before Thanksgiving. They were straight-forward and very easy to work with. I was at the dealership for a total of 2.5 hours from the time I arrived on site until I left the log with a brand new vehicle. A day later, I noticed a few scratches on the surface of my vehicle, and they told me to bring it in. They took care of it first thing in the morning, and I couldn't be more pleased with the service from this dealership. I will be a repeat customer.

I am from Texas and had been in contact with AutoNation Nissan in Tempe/Chandler. Everything sounded great but I was afraid that once I visited them the numbers were going to change. It was a great experience, what they offered was what I got. Thanks to Angel Terrazas for being so patient with me and helping me in my buying experience.

The service was excellent and I did not have to wait long.

The staff was considerate, helpful, and very nice. They also took very good care of my car, which is my baby, and did great work. I will definitely be returning for future maintenance.

Very good experience...my service rep was outstanding.

Amazing service Troy really shows his level of professionalism by the way he treats his customers. We will always be loyal customers in this location.

Excellent experience, Troy provided an excellent customer service

Purchase experience was best in class. I have not had to deal with customer service or the service dept. as of yet

Great customer Service! We live nearly 2 hours away in Tucson and was so very pleased with the responsiveness of Ryan our sales person. He understood we needed a bit more information and details about the car in order to decide if it was worth the trip to Tempe to look at in person. Upon arrival we found the car to be in better condition than was described by both the ad as well as the additional pictures and video that Ryan sent to us. We could not be more pleased by our experience. Thank you for an absolutely fantastic experience! We love our new (to us) car!!!

I would like to begin by saying that our experience in purchasing this vehicle was surprisingly pleasant. I say surprisingly because our experience in the past at other (unnamed) dealerships was not. Our salesperson, Ryan Carney, was thoroughly informed and honest about the vehicle we test drove. We received a fair price for our trade in and Ryan made the wait time for approval go by quickly as we found him to be easy to talk with.

Very Good Customer Service - Took less than 1 1/2 hours.

Troy walk me through what was done and then explained what Service would be required in the future

I purchased my car through this dealership last year in Sept.I also purchased an extended warranty were I wouldn't pay for oil changes/ tire rotate and balance until I reached 100,000 miles. I brought it in for the oil changes and maintenance regularly as I am supposed to and never had a problem with the finances. I talked to them sometime last year when I brought it in for maintenance and asked them to check the front of the car. I noticed whenever I go over speed bumps you can hear it. (Not normal). They told me everything was fine. It is just the humidity. Umm ok. So.. Saturday I brought it in for my maintenance and asked them to check my battery and that I smelt antifreeze. My advisor was named Christian and he said they would check everything for me. I told him that everything is all under warranty as the car is brand new. He said ok. He called later that day and stated something is wrong with the axel and bushings and they will take care of it. (the issued I had last year when they told me it was just the humidity) I said ok. The shop closed at 5 and my husband and I called at 4:30 to let Christian know we were on our way. He said ok I will see you soon. I was expecting to talk to Christian when we got there so he could tell us what was going on. We got there at exactly 5. And Christian was NO where to be found. He had already left. Didn't tell me what was wrong with my battery, the smell of antifreeze nothing! The cashier (Cynthia I believe) told me my total was $66.67. I told her no. That I was told it was all under warranty. She went looking for Christian and of course he was gone. I checked my receipt and I was being charged for my oil change/tire rotate and balance. I told her I am not paying for it as I purchased the extended warranty. And because Christian was already gone she can't fix it. She got a manager and he told me to sign for the warranty work that they replaced. I am very disappointed on how Christian took care of this and how he left when he knew i was coming. Not professional at all! Will never have him as my service advisor again.

This was great. Our battery was cranking slowly so we brought our car in without an appointment. The service rep went ahead and got it taken care of and within an hour we were on our way with a new battery at no charge. (Thank you Extended Warranty)

Received excellent service from Zack. Zack is an employee, when I was in Busines, we hoped to have

Great service person. Free car wash. Close to my home.

I had to get some service done on my car and Zach in the service center was amazing! He was so kind and got everything taken care of so quickly since i was on such a tight time-frame. He even made sure I got some recalls fixed on my car and still everything was done on time with the techs. Thank you so much and I will never take my car anywhere else!

Great Experience................................................

They were amazing! Kesha and Brittany were awesome! Not only listened to what I needed, but were very easy to talk to. They fought to get me the best deal and worked very hard to me into the car I wanted! The experience wouldn’t have been the same if it wasn’t for them! Finance worked hard with the bank to accommodate me! Thank you so much to the team at AutoNation Nissan Tempe! Thank you so much Kesha and Brittany for everything, you guys really took the pressure and stress away from buying a car. Very pleasurable experience!

I wasn't excited about the prospect of buying a new car because I had heard horror stories, some from my own family. This did not turn out to be the case at Nissan AutoNation. My salesman, Mike, was good about getting in touch with me, answering my questions, finding the best deal on the car I wanted, etc. without being pushy. When I went to the dealership to actually purchase the car, he didn't try to jack up the price or get me to purchase expensive add-ons

Not a happy customer. Purchased a Leaf electric vehicle 2 weeks ago. FIRST: Your sales guy couldn't find the second key for my vehicle so he assured me I'd get the second key promptly. After several days went by, I had to repeatedly try to make arrangements to get the second key. From Alan forgetting to call me back to giving me wrong times to come to the dealer when the key guy would be there, I had to finally talk to the manager who arranged for the key guy to make me a key. Ok, was willing to let that go, but SECOND: My sales guy told me that he would charge my vehicle while we were doing the paperwork but when it was time to drive off the lot, I was told the charger was occupied and Alan sent me to drive my new electric car home at 45% charged. THIRD: Nissan has an offer to get 2 years of free charging but the card was not activated correctly by the sales guy. I had to call EZ-Charge, and 4 other charging networks to get my card set up correctly. BOOOOO! Even after all that, I was still not going to leave a negative review until now a FOURTH STRIKE: My Leaf had a defective radio in it so the Service dept ordered a new one. I dropped my car off yesterday evening and Saul told me that my car would probably be ready by noon today. 4pm still no call so I call to find out what's going on. Saul tells me that the technician broke something when he tried to install the new radio and had to order the piece. The piece should be in tomorrow. UGGHHHH NOW I am frustrated. Why don't these people ever call me, why do I have to keep calling and hounding? Nissan AutoNation, you have terrible customer service. Train your staff to keep their word and communicate better with customers. I do love the car, but I may never buy another one from you!

I made an appointment for a recall to be fixed the night before bringing it in. They took me right away and had it done quickly. The shuttle was a little slow. I'm just glad it was fixed so quickly with no hassle at all.

I'm just waiting on the actual installation of the replacement LI-ON battery - due to age and low charging - for this 2012 Leaf that I purchased 3 years ago (from more distant local dealer). That has now been scheduled, and should lead to a 5-star rating on quality of repairs, for sure!

Love this dealership. Have been buying cars at this location for 17 years.

What a great experience, this dealership is exceptional! They are not pushy and will work with you in regards to trade in price and new car price. No haggling!!! Marco the salesman is a top notch employee who deserves recognition for how well he did when selling me the new Nissan Altima!!!

Laid back process, no pressure and 100% friendly service. Kesha read me like a book and gave me a hassle free experience! The dealership also made an effort to apply as many rebates I could qualify for to give me a good deal. Great place!

We had a great experience all around! We were treated well, got a good trade in value for our car and received the lowest price on our new vehicle.

The only issue I had is that they did not have donuts in the waiting room anymore.

It was painless at Auto nation and they worked with my wife on the price & trade in. I was not there all day

Troy Wiloughby, service manager is great! He listens and truly cares about his customers.

Only 3 today. No donuts!? Service good as usual.

I had a great experience with the entire staff at Nissan and the guys made sure I got exactly what I needed . My service guy was Saul great guy.

Shannon is the best of all time at Auto Nation Nissan in Tempe. I have never experience that type of customer service. It was extremely the best ever! All the ladies in this office are wonderful and friendly. I dropped my car off on Wednesday; and my car was done on Friday. I will only do business at this location from now on. Thank you to everyone at Auto Nation Nissan in Tempe. Keep up the amazing work....

Thank You Ashley for the return call!!! Why. Are you evading me??? I think it best I call Chanel . Carole Maslyn

I was so happy with my car that I went back and bought another one for my daughter

Great customer service and experience, in and out with zero pressure. Simran and Howie have Awesome skills and know the product they are selling.

Saul and the whole service department were amazing! So helpful and were able to see me that day. He made sure I understood what was going on with my car and walked me through the whole process!

@AutoNationNissanTempe scammed me when I bought my pre-owned car. I very much so DO NOT recommend this dealership for any services. I actually tell my friends, family, and acquaintances to AVOID doing business with them. They do not keep to their contract terms. I bought the service package for an additional price. In the contract terms it stated that I could cancel the service package less a fee and have the remaining monies refunded to my lender. I cancelled the service package later (within the contract terms) and I did it with their financing manager (or whoever you sit with to actually sign the finance agreement when you buy the car and who I was advised was the appropriate person). They never refunded the money to the lender, which cost me thousands! (Original Post from 07/26/2017) ----------- I recently wrote a review about how AutoNation Nissan Tempe does not hold to their contracts. They replied back to me asking me to call the General Manager, Bob Mitinger. I have called now and still days later I have not received a return phone call. I called again, and again was sent to voice mail. This is the same run around that I got when I first cancelled my service contract with them. They are not to be trusted! I repeat DO NOT TRUST THEM TO KEEP THEIR WORD, LEGALLY OR OTHERWISE. I have never experienced such poor customer service. Perhaps AutoNation Nissan Tempe you should read your own "About Us" on your website and follow it for better service. (Follow Up Post - 08/11/17)

Price was higher than expected but my car seems to be running well.

1 review 7/15/2017 I bought a 2014 Altima from this dealership 2 weeks ago, since then the brakes started squealing and my husband and I noticed chunks missing from the front drivers tire and the passenger tires. I made an appointment for 10:00 this morning, I was told it would take one hour to have everything done. One hour later I got a call from Christen telling me the tires are fine only need to be rotated and the brake pads need to be replaced. I told him to go ahead and replace the brake pads but the tire are not ok and they both need to be replaced. I told christen that I just got this car 2 weeks prior and he said he would get a hold of the manager and it would take 20 minutes. My husband called the dealer ship at 1:00pm and asked for the service manager, Jamie` got on the phone and said he was only replacing one tire and the brakes are fine. Turns out Jamie` is not the service manager, Mike Culbertson is the service manager. When we asked to talk to him we were told he is not in for the weekend. We feel that this vehicle is not safe and by law they have to sell me a safe car. we also feel that as soon as we told them we just bought the car now nothing is wrong with the car so that they would not have to pay to have the car fixed, even after they told me the brakes need to be replaced.

My husband and I went into browse for vehicles on the 4th of July. We were met by A sales associate named Kesha. She was amazing , was not pushy and she took her time . She was so good that we drove away in a 2017 pathfinder . Kesha Thank you , this was truly fun and the an amazing experience.

Everyone was very helpful and the process went smoothly.

Excellent. Marco Backus is an absolute perfect employee. So glad he made this process the best I could have had. If i had the money i would buy another car, just to spend more time with him. find him in the lot if you can!!!

The guys who helped me get the car I fell in love with are great! Everyone was very courteous and professional in every aspect. Thank you Justin and Howie!!!

I brought my car in for a airbag recall issue. It was a bit confusing at first getting it scheduled. When I got there to pick up my vehicle, the office attendant was pleasant, but I expected to talk to a tecnician about the other issues that were discovered in the inspection. I did not press the matter but called back the next day and Shannon explained exactly what was found and why.

I contacted the dealership in advance to inform them of my visit and they had the vehicle pulled-up and ready to be inspected. Julius was a polite eager sales representative who made every attempt to fulfill my requests. In the end, we left with the vehicle after negotiating a good deal and a few adjustments.

always the best my service advisor is number one and she is always there for her customer shannon will always be a great asset to the nissan service dept

I've purchased over a dozen cars in my life, dealt with tons of "salesmen" and car dealerships and honestly, it was never 'fun' or 'pleasant.' So was not looking forward to doing it again and had to psyche myself up to prepare for the day. But this time, for the first time, I can honestly say it was a totally different experience at AutoNation Nissan Tempe. BART was my salesperson and it is he who made all the difference in the world. Never for one second did I feel pressured or otherwise. Not only did he listen but he heard what I was saying and was only interested in helping me get what I wanted within my limited budget and he made it happen. And he made it happen quick, as that was the shortest time i've ever spent at a dealer when purchasing a vehicle. I was amazed how fast I was in and out of there! BART is the ONLY person i've ever purchased a vehicle from whom I can sincerely and excitedly recommend to anyone looking for a great salesperson who is on YOUR side. GO SEE BART at TEMPE NISSAN! He's got your back!

Truck work was completed in a timely manner customer service representative (Lori) extremely helpful.

Brake replacement, oil change, and tire rotation.

Our Service Writer, Shannon, was thorough, courteous and professional.

Leo is the best service advisor at Autonation Nissan Tempe. If you need to have your car taken in for anything from maintinence to repairs he is the one to talk to.

They were fast courteous and washed my car afterwards

I have purchased my last two cars from Tempe Nissan. They always make it quick and easy and they give me a great deal!

The overall experience was great. From the sales team to finance. I am loving my new car, and the deal they got me!

I had a great experience at Nissan AutoNation Tempe for buying my first car. Jack was my salesperson and Sara was my sales manager. I had so many fears going into this process, but I walked out feeling so much weight lifted off my shoulders, completely satisfied and elated with my purchase. I really enjoyed working with them and appreciate that they went above and beyond for me.

Some of the worst customer service I've had. Go somewhere else to get a car...

Great experience. Honest straight forward car buying process. I highly recommend!

I got there a little early and was taken right in. Service person was very nice and prompt.

Leo was very nice. He made my family and I feel welcomed. Offered us drinks and snacks as well. I pointed out a couple other things that I wanted them to take a look at regarding my seat belt and he did just that. Also made a follow-up appointment with me to get that fixed. Overall service was great!

I was able to start a deal through email with Kelly McFadden and it was convenient for me since I didn't live in the area. She didn't give up on me finding me what I was looking for. We were able to make a deal and now I'm one happy customer. Everyone their was friendly and nice as well.

Very pleasant atmosphere and good staff.Greeted as soon we stepped out of the car.

it was a pleasant experience compared to other times i have purchased a car. I did not feel pressured from hard sales tactics, they Tempe Nissan team members were helpful and pleasant.

the treated us amazing and we got an incredible deal. I will go back there in the future

It was good! The service waiting station was comfortable and the attendant's were courteous. The car was clean from out side but the inside was not too clean.

THIS TIME was good. Last was bad. Not sure what causes the inconsistency. Maybe the tech you get - Kind of like a box of chocolates, Forest....

Excellent Service, especially provided by Leonardus Leufkens from Service Dept.

Leo provided prompt, friendly and courteous service during my last visit.

The folks at AutoNation of Nissan were the best . They did everything they could to help us find the perfect car, and they did. They went above and beyond with our car. I would highly recommend them to everyone.

I'm extremely happy with AN Nissan Tempe! I signed papers to lease a 2017 Rogue yesterday, after turning in my other lease.

Great auto dealer. The sales rep was awesome. He really helped a great deal to take this car.

They were extremely polite and went above and beyond my expectations. They delivered on more than I was originally quoted for. There was no back and forth. I told them exactly what I wanted and price and I walked out with a beautiful brand new Altima

My service advisor Lori, is always so helpful. I own two Nissan vehicles and will always use AutoNation Tempe for my vehicles. They are very informative and will let you know if something needs to be addressed right away.

Lori was very kind and professional. Took great care of my needs.

Wow! We took our new Murano into the service department for it's first oil change and decided to wait for it. The wait was much shorter than expected and very comfortable with free coffee and rolls. And our car was CLEAN!! Well done, Nissan!!