Recent Reviews from AutoNation Nissan Tempe

Neutral...No military discount..would not wiggle even 1,000 on car price and a day after I purchased my vehicle, I found the same vehicle with more features for the same cost so I feel like I could have gotten a better deal elsewhere. After all I'm the one who found the vehicle I wanted, at a different dealership so the sales agent really didn't do much work. I could have got a better price at the dealership the vehicle was originally at. Had appt scheduled for signing, yet waited 2 hrs to sign docs that weren't ready dispite appt set 1 week in advance. Service and parts dept are impossible to get a hold of, not just due to the times...I've made numerous calls to service and parts for past 6 mos and the wait on hold is horrendous. This dealership could do better, could do worse...so this rating is neutral. Salesman Cole is dry and could care less about working with price at all. Military guy yet could not even offer smallest of discount for our military family. All profit no customer service.

Bought a used car from here 4 months ago. Checked everything didn't see any issues. Was told it had a remote car starter when purchasing. Remote never started the car. Took it to the service team and they told me there was never a starter put in the vehicle. Took months to receive car paperwork and financing paperwork from them since they did not give us a copy that day due to them not being able to tell us who they financed us through. . 4 months later the car shuts off while driving IN THE MIDDLE OF THE ROAD! I explained the urgency of this since this clearly is not safe. Did my own research and it states this type of car does this when it needs an oil change. I paid for the oil change package through autonation. They took my car at 10:15 and called me around 2:15 and said the oil change was done but the piece is stripped and I should take it to Jeep. Go to pick my car up and no oil change was done, took too jeep and they said they don't cover the oil change or the piece that I now need to have fixed. THEY HAVE THE PIECE ACCROSS THE STREET. Why not go get it! I could have literally gotten the piece but no one is telling me who needs to fix it. No idea where to take the car since there is no jeep auto nation near by. I've wasted money paying for a service that does not benefit me since they sell cars they cannot fix. Tried to speak to a manager and was put on hold for 30 minutes. A service advisor came on the line and has offered to help. Waiting for his call back.

The whole experience was amazing and very easy. Glad to work with a dealership and salesman that were transparent, easy to communicate with and never pushy. Cole was VERY helpful and was willing to assist anyway he could. I really appreciated his professionalism and knowledge. Thank you for a great experience.

Superb service

I dropped my car for a specific service (weather protection repair), but they did not do a decent job - they missed one window completely and then wanted me to pay again. they also did not check the car for other obvious issues and I had to show it to them. they are good in communication, but the service is below par unfortunately and way too expensive. i felt like they dont care about helping customers since they have a long queue already for servicing cars and they could care less. I talked to the supervisor as well, but he was unapologetic.

Greeted me on my arrival, verified that i had an appointment, took the car,, and returned it completed and early...

While I've always enjoyed my stops here for service, this time I found the waiting area in disarray. The coffee machine and hot water dispenser were both out of service. And it was unbelievably cold inside, so much so that employees were walking around wearing their jackets. A bit of attention to cleaning up and repairing would put this stop back on top.

It was cool.

I left my car at 8:00 am for oil change and ac check and I call around 1:00pm to check the status on the car and told me the person who ask the phone “is not ready someone is going to call you when is ready “. I wait until 3:00pm and I when to the dealership because nobody call me. My car was ready I don’t know how long and I was without car for so long 7 hrs and nobody call, also the information on the windshield they did not changed I found out that home, was to late to go back because I live at 40 min drive.

I really liked the process it was so quick and easy to sell the vehicle. Thanks a lot.

No markups, no REQIURED dealer add ons, no pressure. VERY straight forward.

Everyone went above and beyond to get me a deal I was comfortable with. Everyone was kind, patient and understanding. I appreciate Everyone there.

From the day that I purchased my Rogue in October, I have been trying to schedule service work (both warranty and installation of OEM parts & accessories). For reasons I will never understand, my service advisor (Danny) will not return my calls (I've left him countless voice messages). Finally, I drove to the dealership to see him in person Monday last week to tell him face-to-face what I wanted and needed to have done. He promised to call me and tell me what the work I wanted done would cost. For the last week...crickets from him. WTF?! Also he was clueless as to a Nissan service bulletin that was issued more than 2 months ago to fix roof leaks (which I have). My Rogue is the 9th Nissan I have owned in my life. I like the vehicle, but my ownership experience so far has been abysmal. Oh, I also believed the email I received from your dealer GM indicating if I had any issue with my ownership experience to contact him directly. I did that, and surprise, surprise...no response from him either. My next step will be taking my vehicle to a dealership much closer to my home. My experience anywhere else could not be any worse than what I've suffered through with AutoNation Nissan, Tempe.

This was my first time buying a car. I got an auto loan thru my bank. I was surprised at not just the friendliness and professionalism of all the staff I worked with (particularly Josh and Terry), but that no one tried to push any products/add-ons. I didn't feel under any pressure at any point and am very thankful for this. Thank you!!

Even with an appointment it takes 3 hours for an oil change. Ridiculous. Stop overbooking and maybe the wait time would reduce.

I love this place have been taking my vehicle there for 1 1/2 years. But this last time I had to wait 3 hours and a half for an oil change. I was not happy.

Jack Chammas made the experience fun, easy and stress free…even with our baby being there. I can’t say enough good things about Jack and highly recommend him!!!

Professional, expedited process, and outstanding service

Nice lounge waiting area for potential customers and clean bathrooms and even bottle water for customers

I’m new to Az and it’s my second visit to this dealership, the cashier was awesome and explained everything to me definitely I will be coming back. Everyone is helpful and polite and went above and beyond to make sure I was a happy camper 😊

Not impressed…. Called parts for a small part…On hold for 6mins… then He comes back and says “you still here?” And puts me back on hold… I hang up at 12mins and call back.. he asks to put me on hold and I say no, I was on hold for 12mins and he’s like “ok almost done, pls hold” On hold again for 11mins… as I type this…

Great buying experience. So professional. Thanks Josh.

Since my car was in the shop about a month, not due to Tempe Nissan, but being able to get the part to fix my car. Thankx to Carlos Santiago and Mike who kept me informed on the progress of the repair. They were thoughtful and professional about all that took place. Now if the marketing group can just figure out how to get my $50 visa gift card to me that might be a miracle since its been over 8 months and still haven't received such a small token. Thankx again to Carlos and Mike. Great go getters......

I like the Nissan brand...

My service agent was engaged when I arrived so another agent performed the transaction. My agent, Derek R., called me when my vehicle was ready and went over the details of my vehicle's status. The work was performed under the estimated time told to me and at the price quoted to me.

Dwight and Terry made the experience easy and smooth and did everything they could to make it an easy transaction and a pleasant one

Called about a part, go to pick it up and they try to charge me 40 more dollars than what I was told on the phone, and 40 dollars more than every other dealer in the valley. Save your money go anywhere else.

Theo was very accommodating and friendly. Very knowledgable and work very well in getting me my dream car. He deserves commendation and raise! Terry was also exceptional and catered to every concern that we had. Definitely great customer experience. They went above and beyond.

Beat service ever!

Everything great as always. Derek is the best!

Great service

Just a shout out for Carlos S. Carlos did a excellent job servicing my vehicle. I would recommend Carlos S as a Service Advisor. He will take care of your needs in a professional manner. Thank you so much Rena M

Nik, Garrett, finance, everyone was awesome. Jordon was super helpful, Austin was helpful, everyone was working to get this squared away. I had my truck delivered with an empty tank of gas, was told to swing by and they would make it right. Very impressed with everything.

It went very well

Mike greeted me as I pulled up, he said he was helping Danny. I explained that I must leave by 11 am. I was about ten minutes early for my 10:20 appointment. I was getting routine maintenance; oil and filter, tire rotation, check fluids. I showed Mike a problem I was having with the visor but just to throw it out there. I didn't know how difficult it would be. Also I said to skip the wash although Dazee (my Titans name) was quite dirty. She is a truck and she does truck things like hauling hay so her bed would need scraped out before they can run it through the auto wash plus her leather seats need cleaned and must use water only. Lets just say its a big job and I'm picky about it so I'd rather do it myself... So anyway I told Mike I'd need a rental car and I could be back in the afternoon if he needed. Surprisingly he said I think we can do that! So I went back to the lobby and set my alarm for 11. When it went off I went back out to the line. Dazee was nowhere to be seen. I saw Danny running to his booth and I said how's my truck doin? He said which one? I said the yellow one. He said let me go check then went around back to the shop. In a few minutes he returned and said they were just putting a couple screws in and it would be up in a minute. Around she came a minute later with a brand new visor that works great! The oil sensor was reset, the plastic was removed and I was out of there at 11:10 which got me back just in time for the other appointment. I cannot thank you enough. My last truck was a ram ram and the door fell apart. I had the best expensive bumper to bumper warranty and they would not replace it because it was "soft skin". And they were very rude to me as if I was asking for something I didn't deserve. And listen I have had a lot of cars, old cars, new cars but I have NEVER had a door literally fall apart. Dazee however is awesome. I have had Nissans in the past that I loved; sentra, pulsar, frontier. But I guess I'll just have to be a Nissanier for life, Thank you Autonation. Oh and by the way did I mention it was Martin Luther King Jr day? A day to remember the great man by serving others. These guys all had to work on the holiday but they served me. And they serve others every day. Their pride shows in every detail.

Everyone was great and Dwight was amazing to work with. Thank you all!!

Worst customer service I’ve ever experienced at a dealership… You buy a car that’s been terribly reconditioned and when it has quite a few issues they don’t care! You’d think the GM would call or email you back to apologize but not this one… Spend $35,000+ for a truck and they treat you as if you bought a beater for $5k. Great job AutoNation I thought as a publicly traded company you’d hold yourself to higher standards! Update: Tried calling you guys and your phone tree just re-routes, finally spoke with a sales guy who took a message to call back... Also, I did leave a message last week on 10/27/21 at 5:39pm and never received a call back from a Carlos in Service.

Never thought of buying a car esp. for my 1st car from Nissan. But having these people around me, from my sales associate, Jason Faber, to its Sales Director, Mr Garrett Magedson, they have greatly helped me decide that Nissan is really the best choice for me. Have been to different car stores, and met different good sales persons but only with NIssan that I got a great customer service. I was introduced to Nissan Kicks and instantly fell in love with it as it has security features that really amazes me especially for a first time driver like me. Now, I'm driving my 1st ever brand new car! Again, thank you Autonation Nissan for the wonderful experience!

The staff opened right on time. Very quick to acknowledge I was there. Service was fast and friendly...........10/27/8/21 NOT TODAY. night and day difference. Going on my 4th hr for an oil change. Extended warranty program not worth the travel and wait time. General unfelt apology from service manager and staff. As explained should be my choice if I want to stay and wait this long. Instead 3 hrs in notified they are currently going to start working on my car

If I could leave a zero star review I would. I've had a horrible experience the last 4 visits here at this dealership service department. I have been coming here for over 3 years and it has progressively gotten worse every visit. I came in to get new tires and an oil change and waited 6 hours even though I had the earliest appointment available and arrived 15 minutes early, then they over charged me on top of that. Fast forward to my next visit, I had a small leak in the tire so I made an appointment and came in last Wednesday, 10/20. They took my car back and later came out to tell me the warranty was going to cover 2 new tires because they were non-repairable. They had to be ordered so I was told to come back at a later date. Came in on Saturday, 10/23. Was told they had the tires but couldn't get the claim approved to cover the labor because it was the weekend. Got told I was going to get a call back Monday, 10/25 and I never did. I called 10/26 and was told by the service manager that they got everything handled to come in tomorrow and I would be worked on right away since my service case was still open. I got here at 8:10am and just got told at 10:45am they are barely going to start working on my vehicle, this was only communicated to me after I went looking for an update! AutoNation please tell your employees they need to communicate progress on vehicles hourly! COMMUNICATION IS KEY AND THEY DO NOT COMMUNICATE ANYTHING UNLESS YOU GO LOOKING!This is especially important if the customer is waiting for the vehicle and it is something that has gone over the time frame that was originally discussed! I will definitely be recommending people to stay away from this service department unless they have endless hours to wait on something simple that should only take 2hours! My advisors were Derek and Rafael.

I have been dealing with this issue for a very long time with different shops. I was getting very frustrated trying to get to the bottom of this intermittent problem. What made all the difference this last time was that I had Derek helping me. In the early visits he tactfully delivered negative news about the inability to diagnose the problem with a genuine desire to help. In subsequent visits he remembered the specifics of my issue. When the problem was finally caught in action he personally confirmed it then proceeded to oversee the repairs and ensure that all my concerns were meet. Throughout the entire process I always felt that he took ownership of seeing the issue through to resolution. The entire experience was pleasant, reliable, and well-managed.

It was an excellent experience!

Don't go here. They steal people's money and give you the run around when you try to ask about what's going on. They sign you up with warranties you don't even know about. I'll be calling my lawyer. Someone in there is crooked.

The service people were very friendly and informative. The car wasn't ready in the time I was told but everything I was notified right away when it was finished. The cashier could smile a little.

I dropped my vehicle off in the morning with the impression that my recall service would take the entirety of the day to complete. It was a pleasant surprise to get a call 3-4 hours later saying that my vehicle service was complete and ready to be picked up at my convenience. Given that I opted to have my oil and filter changed while my car was already being serviced, I was extra appreciative of how timely the service department was in competing my vehicle.

Used the service center for a recall repair. They gave us an accurate quote on time and was professional, helpful and clear on the work to be done.

Went through Costco auto buying. Worked with Johnovis Rodriguez who was the Costco rep at Tempe Nissan. Waited 3 weeks for our vehicle to come in and then he would not give us the Costco price. He lied and said they don't do that anymore and they do !! Checked with Costco myself. Management would not honor our agreement. These people are bait and switch would Never go there. Johnovis lied three different times to us and management backed him.

Everything went well, Danny, as usual was a great help.

My service adviser Jim , was a gem. I wasn’t in the best of moods and probably took it out on him a bit …. But he was very patient and kind! We need more Jim’s

Everything was perfect/

Excellent experience here. Bailey and Jack were the ones that has assisted us in a trade in and getting a new car. There were alittle complications as there always are, but we worked through them and their customer service was impeccable. Thank you again for the awesome experience. I greatly appreciate it!!!

I just went in for some recall work. It was done quickly and they washed and vacuumed my car for me. I also love the shuttle service. Great when you don't want to sit in the waiting room for hours.

This is the worst dealership in town. We attempted to purchase a vehicle and had a deal in place. After driving the vehicle we started to notice several issues. I called the dealership the next day and everyday for 3 days to return the vehicle. I was given the run around everyday. They kept saying the service manager would call. I finally decided to bring the vehicle back and cancel the deal. I was under the 5 day /250 mile warranty. The law is actually 15 day /500 miles but they lied about that too. They assured me that my down payment would be returned with in 3-4 business days. It has been 3 weeks and nothing. I spoke with Mia the finance director and was surprised when she said she is glad I haven’t got my money back because I owe her money. The problem is they sent a check for a payoff on my truck and they weren’t supposed to. Somehow I’m the one suffering by not getting my money back. I will never do business with them again and would hope no one does. I have tried to reach the gm several times and he is never available. This place is a nightmare. Bailey is cool!

BEWARE..One of the worst dealer experiences I've ever had.. Had my my Nissan Leaf in for recall work to be done Upon pick up realized realized that my brand new Samsung earbuds that I that I just bought and had for about 4 days it's about 4 days spent over $350 on were stolen out of my center console. Immediately brought it up with my service advisor and was told he would check around to see if one of the guys in his wash Bay had them and he would get back to me.. After after 5 days goes by I contact them again and was met with the answer that none of his people in service or washbay have a Samsung phone they all have iphones. So basically I was left out to dry by some internal thieves they have working There. Tempe Nissan still hasn't made it right with me on reimbursing me for the stolen item. If you're having your vehicle in for any service work do not leave any personal items in the vehicle that you it's in the vehicle that you don't want stolen.

They were so friendly and eager to help me as soon as I pulled up. They completed the task so quickly and had me on my way the same day!

The service assistant listen and respected my needs.

Everyone except Mia in finance was great and easy to work with. Mia needs a new job, she had 0 customer service skills, is rude and looked down on me because of my service dog. Mia stated that nobody gets their documents shredded, after the deal is done, yet her partner in finance in the next office came out and started shredding documents an entire 8.5 x 11 box that reams of paper comes in full of documents.....took over 3 minutes to cram all of the in !!!! Humm for a person that is supposedly the finance manager you would think they would aquire some communication skills. Not to mention courtesy and basic human decency. She could not look Me in the eye without attitude, this makes me question her integrity or lack there of 9/29/21 update Owner of dealership emailed me to contact his General Manager regarding this matter on 9/29/21 at about 8 am ,The number I was given was the dealership main phone number, which rang for about 4 minutes. After I aquired the correct phone number for this gentleman GM I left a detailed 4 minute message on 9/25/21.I still have not received a call back, but then my deal funded and they made their money and I live 96 miles away. It is a shame that the owner has no control of his dealership, or the way customers are treated.

I was working with Mayu, who is a complete waste of time. I emailed back and forth for an entire day, and even scheduled an appointment to view an most likely purchase a car. The next day is my appointment, I look up to see if their are any more cars that strike my interest to find the car I was planning to come and see was moved to another location all together. I tried to speak with the salesman but was completely ignored, until a sales manager eventually reached out. I have two days off a week, and now my two days are over, and the car will most likely be sold to someone else. It is nearly impossible to find a car right now, and when I finally do this is how they treat their customers? No respect. Will never be back.

Polite respectful knowledgeable he got the job done it was an awesome experience thank you Derek @ AutoNation Nissan Tempe

Awesome service from Jim. Part was installed sooner than expected and pricing was excellent.

I was able to take my car in early then scheduled was helped right away. I was able to wait for the shuttle which didn't take long at all.

Excellent customer service

I knew walking into Autonation Nissan I wasn’t going to receive anything less than great customer service. I am a 3 time returning customer to this location. Each and every time it’s been an easy process. Never felt pressured to purchase a vehicle like I would at other dealers. Cole who was my salesman was informative and let me take the time to really get a feel for the vehicle on the test drive. Finance was quick and easy and an awesome conclusion to my sale.

Great experience did not feel pressured at all and Theo was wonderful!! If you go ask for him! I took my family and he took care of all of us while being there and with little ones he made it an easy experience and had them entertained as well! Definitely coming back to him when I’m ready for an upgrade! Thanks Theo for everything

Autonation has always been a pleasant experience! I've been to the parts and worked with several service guys for over a year now for all my car needs. Carlos, Danny and Derek are all great!

I would recommend buying parts somewhere else. They will rip you off when you try to return cores. There are some many other choices of Good Nissan dealers. Just beware.

Tempe AutoNissan, has lost it's professionalism, the wonderful service that they once had has faded away. Yeah, they still wash ru car, but telling u of repairs that's needed has vanished. They even call my car brown, I've been taking my eggplant colored car to Tempe Nissan for five years, it's listed as eggplant. Lol

Ever since my father suffered a stroke I had been a looking for a car that was more suitable for transporting him around to doctor's visit and such. Theo was great at helping pick such a MID Size SUV. Even matched the CARMAX value of my trade in.

The representatives were nice each time I went in for service however the service was poorly completed.On Friday 8/27/21, I went there for a tire patch but was talked into additional services. When they gave me my vehicle back I was assured everything was completed. By the time I got to my home the same tire was running flat again. I returned the following day, Saturday 8/28/21, to have the dealership patch the tire again. Once again I was assured the issue was taken care of. On Sunday the service department was closed. On Monday, 8/30/21, the same tire was flat once again. Upon my return the manager stated it was the same patch that they had failed to seal correctly.

Purchased a new Truck, staff was super informative and friendly. Was in and out in no time. Thanks, loving the new truck!

I bought an Armada Platinum a year and a half ago. Since that purchase I have taken the vehicle in twice for servicing. Each time was less pleasant than the next. I went in today to see if they would want to buy this vehicle back so we can buy an electric SUV. I got the "let me check with my manager", then I was totally lowballed. I asked for a very simple service item completed that was not completed last time I was in, they tried to tell me, " we are really busy" but when I explained they did not do the work last time, they took my vehicle back, then brought it back to me. Now I find out they did not complete the work. I text the representative and no resolution was provided. Stay away. Typical old school dealer.

Very Disappointed, bought the most expensive Nissan “GTR” from Autonation. Brought the car in for an inspection but didn’t get a loaner even though appointment was booked 7 days in advance. I had to wait in a really dingy and run down guest waiting area where even coffee machine wasn’t working. I change cars every year, my experience with other dealerships like Porsche, BMW, Mercedes even Lexus is 5 stars they are top dealerships for their excellent customer relations and beautiful relaxing guest lounges. They provide value added service Free to their customers so they are proud of their car ownerships. Not getting a loaner and sitting in a run down guest lounge working through my phone really turned me off and I regret buying an expensive GTR. I am giving three stars only because of Derek my service advisor who is a rock star and always smiling and accommodating. Thank you Derek. I hope the GM, Justin can make changes and start treating their elite customers better. Improve customer service and spruce up the guest lounge and provide loaners.

Work was done quicker than expected.

Horrible service! Can never actually get ahold of service department seems like i have to call a million times to just have someone answer weeks later & then be told my car cant be seen for another 2 weeks unless i rush there within the hour of me calling. Feel like once i got the car they didn’t care about me or the car they were friendly with taking my money though! Workers are all cool until you drive off the lot

I purchased a car that was having issues, I was told it was going to be a 2-3 days, that turned into 2 weeks, and over a month later and still no updates on the car. No call backs from anyone, no update what so ever. You can tell this place likes the money over great quality and customer service. My mistake here was shopping at Nissan.

had a sensor replace and was surprised that my warranty had ran out Even mthought I had 9300 mi les

Awesome

Jim is great! A+

Have called on three different occasions for assistance, no one picks up the phone.

I want to explain the absolute HORRIBLE experience we had at this dealership. We finally found this 4Runner after looking for a while and were so excited. I found it online and immediately called and was told they just got it in. We went there knowing we couldn't test drive it because they hadn't done their inspection. We looked around and liked everything so we went ahead and put the deposit down and started paperwork. We were told it would be ready in about 5 days. They finally called me when we were on vacation and said it was ready. This was 2 weeks later. We said we couldn't get the car until we got back. We got back on Monday and then I took Tuesday off to go get the car. We go in and talk to our salesman Skyler who tells us everything is ready to go and hands us the keys. We said we haven't filled out paperwork yet. He said we did and we said no we didn't. So they go find the manager and tells the finance guy. We sit there about 45 minutes and finally go in the room to fill out paperwork. He keeps asking us all these questions about why we didn't fill paperwork out before. Finally we are done and get the key. I get in the car and immediately notice there is a huge crack in the windshield. We let them know and Skylar told us they would replace. As we start on the freeway, the car starts shaking so bad that we think the tire is going to fall off or I'm going to crash. We get home and the next day take it to my brothers shop where he said the balance and rotation was completely off. Then we notice the screen on our car is not calibrated. At this point we don't even want the car anymore. We call and talk to Skyler and he apologizes and says we can take it to Toyota where is it under warranty for the screen and they will fix it. They sent a company to our home to replace the windshield. Then we go to Toyota and they call us to tell us its not under warranty and they aren't going to fix it. Keep in mind we have had the car for a week and have all of these issues after they had it for 2.5 weeks. When you buy a car whether it is used or not basic functions should be done! We shouldn't have had to deal with all of this when buying a car. The finance guy whose name is Tyler calls us and tells us the car is not under their warranty and we are basically SOL because we didn't buy their Platinum package. He was completely rude and unprofessional the entire time. I have never dealt with such a horrible person in my life. Naturally we are upset because they are now not fixing the screen for my car so I am explaining this to Tyler who then acts like he can't hear me and keeps being a complete jerk. Saying well your the mechanic why would you take it to a shop for an alignment. Just completely unprofessional. He kept interrupting me as I was talking so I finally asked for a manager and Tyler then tells me that I can't speak to one and need to call back in 30 min to an hour. I said no I want to speak to one now because you are rude, and unprofessional and then tells me well you can't talk to one and he has customers to take care of. I am so beyond upset I hang up. I will never bey a car from this place. They told us our screen would be covered and it wasn't. We trusted the dealership because they should sell a car in normal functioning order. Skylar doesn't know what he is doing. He never called us back we always had to call him, he kept forgetting about our extra key we purchased and said our screen would be covered and then it was passed the 5th day to return the car and its not covered. Tyler should not be in Customer Service at all. HE was the absolute worst person blaming everything on us and taking 0 responsibility for the issues we were going through. Couldn't give 0 stars or I would.

Service tech was knowledgeable and efficient. He was also kind.

Always excellent customer service!

I AM STUNNED!! I contacted this dealership when I learned they had just taken in a vehicle that I have been looking for. There were no pictures yet but I had a sales person go take some images while it was being inspected in the service area. When I try to purchase the vehicle I was told that some local buyers wanted to come and look at it and if none of them buy the vehicle, they would sell it to me and ship it. Since when did living out of state become a discriminative reason to not let someone buy a vehicle, I was first to this and I am stunned at the way I have been treated, buyer beware!!

I am happy with the end result. But I am not happy that you had to break an expensive part of my car which cost an extra $750 and the part to fix was only $50 (the latch on front lid). Very disappointed that the charge was passed on to me and it cost more than $800 to fix a $50 problem. I am a single mom of 3 kids and it is not fair how you have ripped me off!

Very nice people, very professional. No hassle dealership. Worked with what I needed. Thanks

1st service of new car. Was satisfied with service. Except for the wait of 2 1/2 hours.

Derek in the service department is an absolute angel! I was having the most stereotypical "Monday" of recent months with one bad thing after another, including my battery dying when I tried to leave work for my lunchbreak. Trying to check if my battery was under warranty still or not, an place that could fix it as quickly/cost effectively as possible, coordinating a tow through my insurance, all while at work initially had me frazzled (and probably a tad sassy) but working with Derek made it a breeze. He went above and beyond honestly - he handled me on the phone + the tow truck drop off, honored the battery warranty even though I was ~a tad~ over the mileage limit for the original, and made it so easy to pick up my car after work (even though that department had closed) all I had to do was sign my name. Honestly almost cried I was so relieved/happy, his customer service turned my day around.

Friendliest staff in the world and very fast with their servicing.

our salesman, Cole was really friendly and informative, answered all of our questions & was straight to the point. Auto Nation saved us thousands of dollars by not putting in bogus fees. it was a really nice experience, and we weren't haggled in the slightest.

It was great, was out in less than 2 hours. Danny was great

like always tempe nissan takes care of us. car battery under warranty, no out of pocket cost. then they wash and vacuum the vehicle for us.😁👍

Carlos was very attentive and was quick to have the work complete - even going out of his way to have an alignment done at the end of the day.

The team work was excellent. They always get the job done right. Very courteous, helpful, and keeps me updated. Thank you.

Staff is good they welcomed and treated well, handed the process, though it took more than 2 hrs and car was not great, still these guys are good, may be it was my case alone.

Best one

Great customer service!

Quick service

Myu (hope I spelled that right) was helpful and did her best to get me into a new car, but it wasn’t the right timing. When I test drove the Jeep I was interested she shared some of her story, which reminded me that we all go through our own struggle and journeys. It’s important to remember that in all of our encounters. You just might make a new friend.

Danny was awesome. No pressure. Explained everything clear and what I might be expecting the next time around. I have seen other service managers but so far he is one of my favorites. …. This was soo true until recently. I called 3x and waited over 24 hours to get a call to tell me a simple diagnosis. Like really. I paid 140$ and would think it’s still worth calling to tell me rather than me circling through prompts to land in a voicemail. After 4th call went to director. But that shouldn’t be needed. Still friendly nice staff. But I need a call and or expectation if keeping my car that long

I brought my car in due to my AC not working well and Danny had my information about my cars extended warranty. He took care of everything! My car is back to running cold AC and I wish I would have brought it in earlier.

Overpriced

Customer service was no where to be seen to be helped. Had to go look for someone . Disappointed.

The fluid replacements are expensive, but the service associate gave me the information and options before service was approved. The time estimate for service completion was exact. And, the car was returned cleaner than when it entered the shop. I'm happy with how it runs. Thank you for the attention to detail, the notes on what to get next time and for not selling me things that weren't needed, eg. a new battery. It's 4 years old and in AZ that's about the expected life of a battery. Then, again, I don't drive much.

I got my vehicle service done with in the time frame and with great quality of service. Thanks to the Carlos, the service mechanic. I look forward to working with you.

Always helpful friendly people. Clean place. Never too busy to answer my question.

Attend treated me with disrespect as I am a female and I did not know what I was talking about as I told him what to ck on my tire witch he overlooked and I asked not to was my car due to heat it leaves spots I sat for 4hr45min for a oil change and for them to put my car on a lift to ck tire for nail and did not do what I asked

Ramon greeted me pleasantly and respectfully. He showed true professionalism and also was natural, good balance. He helped me find the right car. He was real with me and was on point all the way through and even follow up after I bought which is rare. Excellent experience all the way. Thank you.

I have been to a lot of car dealerships especially in the last month since deciding to purchase a car and I had the best experience with automation Nissan! Theodosios made me not feel pressured, listened to what I want, and was extremely welcoming and friendly. I am so pleasantly pleased with my purchase and the customer service I received. The second I walked in the room there was great energy compared to the other dealerships I went to.

not the best experience at first but Rudy was able to rectify all my concerns. Thank you.

Jim did a great job Recommended everything that needed to be done to my car. It was going to be taking a little bit longer because of my recommended but Jim stepped it up got got me a loner

Helpful, professional, courteous, genuine and go above and beyond (That's the people in the service department booths at you drive up). Hopefully the parts department will reach that standard too.

Horrible experience. Give you the run around after an hour drive, not honest nor upfront with you

Cole E. was very helpful. Answered all questions. Showed me vehicles in my price range. Very patient young man especially in 108° Arizona summer day. Definitely will refer family and friends here.

I could give this place 0 stars I would. I live out of state, got the necassary paperwork ready beforehand. I went to get the truck and finalze the paperwork they didn't have it ready, no communication between staff. I had to got back and didn't even get to drive it home, they gave me a choice to come back again or get a car hauler (at my expense.) I purchased a car hauler to bring it to me, then It sat in their lot for 3 weeks before I finally got tired of asking where my truck was and contacted the car hauler myself, who realized that it hadn't been picked up and delivered to me (the dealership was suppose to contact the car hauler) Now I have to back to Arizona DMV because they forgot and didn't care to add the bank to the title! All that mattered was they got there money!!! Never Never will I get a car from this place.

I bought a vehicle 3 yrs ago that said it was certified and started having issues with very shortly after kept bringing it back they could never find anything wrong with it. Three years and $10,000 later everything is wrong with it and would only give Me $500 towards another vehicle!! 😭

The mechanic showed on my report that my tires had hit the yellow warning. I asked my service advisor and he confirmed. I stated the Michelin tires with a 60K warranty were installed in January of 2021 and had less than 3K miles on them. The advisor informed me that they were very soft tires and need to keep an eye on them. I left and drove over to Costco and asked them to review and if I could have a manager review for warranty replacement. He looked at everyone of them and said it seems like Daily he gets the same request to look at newer tires being suggested for replacement or bad wear. He suggested I find a dealer I can trust since I lost confidence. I just had my brakes replaced since they were down to 1mm. I am so sorry I did not have them checked at another brake retailer before going to the dealer. If my tires received a bad report I am wondering if I spent my money too early.

Excellent service every time!!

Came in to charge electric car, easy to walk around see what's new.

Outstanding customer service at Tempe Nissan. Mr Jack Chammas is great........

Friendly staff, reasonable and comfortable wait made it a positive experience!

The sales team (Bliase Mukiza and Nik Gingrich) were very professional and knowledgeable. The finance manager (Bailey Huggins) was also very professional and knowledgeable. Overall the support I received was exceptional!! Loved the 2021 Nissan Sentra that I purchased and, with all the enhanced safety features and equipment.

Ugh! Always trying to rip me off in the shop by suggesting I need service on stuff that doesn't need to be done. Many experiences. I will limit bringing my car here anymore. Just can't be trusted.

I was on my third dealership and very unhappy when I walked in but Jack changed my entire attitude as soon as he approached me. He was very kind, , knowledgeable and easy to talk to

Everyone was great. Austin, Theo, Bo, and Baily did great!! Strait forward and helpful.

Cole was very helpful in explaining the features to make the decision. Did not take long time.

We worked with Jack in Sales, and he did an excellent job finding out what we needed and making sure our needs were met. He was not pushy, he was very informative, and he spent the time we needed to get the deal done. Extremely satisfied!

My Sales Representative Jack Chammas went above & beyond to find me the new 2021 Nissan Leaf that met the specifications I was looking for. I will recommend him to any friends & family that are looking for a vehicle. Jack also did a great job of getting all of the neccessary documents together and ready for me so that I could have a smooth & speedy purchasing process & not spend my whole day on paperwork.

My advisor was Derek, he was amazing from start to finish, I had transmission issues and needed a completely new one, I was given a rental and Derek checked on me and updated me throughout the entire process (which was about 3 weeks). I’m very pleased with the service on my vehicle and over all customer service.

I purchased a new Nissan Leaf and got exactly what I wanted with excellent service. Garrett, Skilar and Jack Chammas provided VIP service. Thank you gents!

Fantastic service, they had to order the part for my car and side it wouldn't be ready until late the next afternoon. But they called me before noon the next day and said it was ready to be picked up. They gave me a rental car so my car could be fixed.

Do not buy from here. Bought a vehicle on May 9. On the way home, realized the radio wasn't working. Called them immediately and let them know. I brought the car to them on day 5 with a few issues, the radio/Bluetooth not working being my main concern. They said they would take care of it and me. Told me my car needed a new audio system and they had to speak with sales. No call on Monday or Tuesday. I called Wednesday, turns out the kid helping me forgot about me. Spoke with another person, said the same thing. No call for 5 days and trying to speak with anyone in service was practically impossible as there was never an answer. Spoke with service manager finally today, and he tells me sales is willing to split the difference, I have to pay $275 out of pocket for a radio. Had I known this would be the outcome, I would have told them to keep the car before my 5 days was up. I'm planning a big purchase for a new truck in another 12-18 months. This place will not be getting my business...and word of mouth goes a long way!

Great work, service person was friendly, kind. He told me and hour and it was and hour. The young lady that check me out was very kind and polite. Nissan keep doing a great job.

I was very happy with the gentleman that took care of my car.

Great Sales Representative Mike Gave Us Excellent Service Very Satisfied With The Attention Given And Our Purchase

Excellent place i was looking for a new car and ask a salesman about a few and I meet this young man who knew alot about cars. If you're interested in purchasing a car from here check them out. Ask for Dwight

I recently "reserved" a used vehicle here to test drive and possibly buy. When I arrived for my appointment I was told that the vehicle was removed and sold wholesale due to issues. Keep in mind that I took an Uber from Tolleson to Tempe. Apparently they tried to call me but forgot to text or email me. After I gave the salesman my wish list for used vehicles he determined that that it would be better to buy new. This was based on their low used vehicle inventory statewide. I had high hopes to get a vehicle there but now I will go elsewhere.

Drove by

Just took the car in for routine maintenance, Will be returning for fuel injection service within the next 2 months.

I sold my car to auto nation nissan Tempe back on 4/8/21 the sell of the car was easy I was told the vehicle would be paid off within the week well that was not the case it’s now 5/10/21 and the vehicle still has not been paid off the car payment is due in 2 days and I now have to pay for the payment even though I haven’t had the car in over a month I have contacted the dealership multiple times to figure out what is going on with the payoff and I am always told that I will get a call back and have not gotten a call back from anyone. I would not recommend this dealership to anyone

This review is overdue, I went to Nissan Tempe for service to my 2019 Nissan Altima for the first time on Tuesday. I really didn't know what to expect have never really had good experiences at dealerships. First of all Danny was very helpful explained to me everything that was wrong with my car and what was going to be done to fix it. I thought this is going to be expensive! But no Danny told me my vehicle was still under guarantee for a part that would have cost me about $600 out of pocket. They even replaced the battery on my key! Fixed my volume button and they left my car super clean! Mike the manager made sure my experience had been a good one and they even gave me a ride to work without charge and I didn't wait for hours. Needless to say I will be coming back you have a repeat customer! Thank you Danny, Mike and staff for your help!

Good place to go

I just relocated from out of state and before moving I bought my Nissan and got the warranty. I was worried I’d have problems getting my oil changed in another state. But the staff made it an easy process. They promised me a time frame to have my car done and it was. I was very pleased.

Jack made the car buying process so easy! He was great to work with. He guided me through the whole process and took his time explaining the new features on my car. Also Kenneth in finance was awesome! Easy to talk to. Would recommend this dealership and Jack to everyone who is looking to buy a car!

Salesman is too pushy and not knowledgeable about inventory. Took way too long to see if they had a car or not. Which they did not.

Very Happy with the customer service

Went in to buy my first car, was a great experience. I was helped out by Eduardo B. who was super nice and very helpful. The process was smooth and easy, totally will recommend coming here to buy/lease a car!

Top notch. I took my niece to buy a car after hers was totalled by a distracted driver. Both the sales representative and the finance representative, Kenneth, were super nice, polite, not pushy at all and just made the whole experience a great one. They were extremely professional and I would definitely recommend anyone to buy here.

No one cared about the problem I was having. My car set at the dealership all day with no call backs or updates on The vehicle at any time durning the appointment. I called the dealership 4 times no one ever called back. Upon picking up the vehicle nothing was explained. They only Asked for payment and kicked me out the door. Automation is a horrible authorized dealer for Nissan they over charge you and don’t Care about you at all. Please do not work with Marcus from the service team. He does not show interested in your issue only Wants payment. I paid $153 for a diagnostics that took over 8 hours and they would not help Me with my issue at all.

If you need a car this is where you need to go!!!! They hooked me up with my 2020 Nissan Altima and I love it. You guys are the best and I feel like I am part of the family every time I come there!!! Thank you so much for all that you do for me.

They refused to honor the warranty and sold me a Nissan with a pre-existing issue. Would not recommend getting a car here.

I thought it was a good experience up until like 5 minutes ago. I told Terry Brown yesterday  I was interested in getting a vehicle out the door for $7000 cash without any financing involved and he got me hooked on a Nissan versa but like 10 minutes before we were going to meet up last night he said that he could no longer sell me the car because it was on wholesale . He then said he had a 2011 Nissan Altima that I could look at and that it would be just a little higher in price. It turned out the Altima wasn't able to be test driven because it wasn't detailed yet and that if I wanted it I had to finance which I didn't want to do. But after talking to Terry and Robert for a while last night they convinced me to finance and fill out a credit application and told me a worse case scenario that wasn't that bad to me. $280 a month after putting $3800 down was what Robert showed me. That was the highest number I had in my head. He then told me because I've been at the same job since 2014 and have only lived at 2 residences in the last 5 years that some guy named Ken could lower my interest rate from 28.9 or whatever the worse is to possibly 15% or so. Today he told me the only loan he could get me was based upon me putting $3000 down on a $8808 car instead of $3800 which we originally agreed on and were set on. So that took the worse case scenario from $280 to $326 and even though that's just $46 more that's $46 less in my pocket. I got a 3 year old and don't have time to be played around with and have people bait and switch me into a bad deal. Robert keeps saying he's trying to help me it seems like he's trying to help the bank, the dealership and himself instead by getting me into something I can't afford. We agreed on me paying $3800 down and then on my first payment paying a big amount towards the principal at no interest so that my total would get down to $1680. Just enough for me to pay it off in 6 months so that it helps my credit. I can't do $326 for 6 months. They made me fall in love with a car, got my hopes up cause they made me think the worst case scenario was doable and then changed the worse case scenario to something even worse and I just feel bummed out now. I woke up thinking I had a new car and now I'm back to square one. Terry was a nice guy and probably has his hands tied on what the finance department is doing. I wish Robert and his team had a heart and would try to actually make a deal that didn't try to make me broke. At the very least honor the worst case scenario from yesterday.  I gave 2 paystubs that shows my income and I gave my lease and my cell phone bill. I told Robert I had no credit and he still checked my credit and gave me the numbers he gave me before he switched it today. I feel swindled and it just doesn't feel right. I'm really upset and just had a terrible experience with you guys. I wish there was a way to make this right. I just got paid last night and told Robert I could pay $8000 for the car right now. That's what I have right now cash money and I could pay the little $800 left over in the next couple of months. Maybe 2-3 months tops. I didn't think that was too much of a out of this world no deal. That sounds like a win win for everyone. Don't come here they will convince on stuff you can't afford and then try to get even more out of you. There's nothing but hussling going on at this location. The crazy part is after yesterday meeting with them I was ready to leave a good review for them but not after they switched everything on me. Robert is an expert on playing with your head and getting you attached to something. Well, Terry really had me attached to it and that's his job he's a salesman and a really good one, it just sucks he's at a dealership that is crooked. GO ELSEWHERE!

Waited way too long for just a routine oil change.

Was told by the salesman my wife’s car was going to be delivered so we drove 2/1/2 hour’s. Only to find out they had no clue where the vehicle was. Then 5 hours later after doing all the paperwork we left. Now it’s been a week and they still haven’t delivered the car. They’ve had it at the dealership for a week. Won’t return a single phone call no one. Completely ghosted!!!

Awesome service center the great on my vehicle and repaired it quickly

Like to give a shout out to Terry at Auto Nation Nissan in Chandler Az for his outstanding customer service, I was extremely impressed on how knowledgeable he was on the vehicles that I was interested in. I really appreciate his patience, it was a difficult decision, for me the inventory they have on hand is amazing. Between Bailey in finance & Terry our experience there was extraordinary. If you’re looking for a pleasurable stress free experience I would definitely recommend these guys!

Autoparts deparment is the worst , call 3 times put in hold ,6 min fist time,8 min 2nd time on third time spend 20 plus min. need improve that deparment. Sad Joe not work there anymore

Terry Thomas came up to me and asked if he can help me or answer any questions regarding any of the cars, then answered all my questions. Terry was friendly in a very professional manner and gave me plenty informative details on my Rogue than any other sales person from all the different dealerships I had visited all week without being a pushy sales person but pure information. Terry deserves a 10+

i bought my first vehicle here a few days ago the staff is awesome , Theodosios helped us and he was awesome super friendly answered all my questions i will definitely be coming back in the future

This was my second vehicle purchase at autonation Nissan Tempe. This recent purchase was by far the best experience I’ve had. From the experience with the GM, to my salesman Jack to the finance manager each and every step of the way they were friendly helpful and clear. They treated me with dignity and respect and answered all of my million questions.

Very easy to get appointment & customer service was Great!

From the salesman Jack to the finance manager Michael...everything was smooth, easy, and went like a dream. The customer service is phenomenal and I ended up in a car that was even better than I could have imagined with a price that worked for me. No pressure and no hassle. These guys are awesome! Professional and yet make you feel like a friend at the same time.

I had been looking at used pickup trucks and saw one that looked really nice and low mileage for a rather reasonable price. I called to see if it was on the lot and a couple of hours later was meeting the salesmen and began probably the best purchasing process I have had for a large purchase. Everyone was friendly, worked with me to unfreeze my credit, not pushy at all! Its not too often you can go buy a vehicle without spending hours and feel like you are in a chess game and losing. This was a really feel good experience for my wife and I and yes, I would highly recommend Auto Nation Nissan Tempe!

I really appreciate that they wash my car and vacuum it when I come to get an oil change! They work well with the MPP program and I never have any stresses or worries. I feel spoiled here compared to East Valley Nissan and I will always choose Tempe autonation as my number one service center !

Danny in service took care of the problem and help me out to get a extended warranty since Autonation Subaru didn’t return my phone calls regarding purchasing extended warranty.

Purchased air filter housing and was supposed to have it delivered to their sister location Riverview. Riverview never received it and tells me to talk to Autonation nissan. Autonation Nissan does not know what is going on. They eventually find what I ordered and it turns out to be the air filter not the housing. Absolute waste of time.

Good diagnosis. Clear explanation, fixed and running smoothly. Danny is a credit to your trsm

I felt like they got me in and out pretty quickly with my most recent service. I felt like I didn't have to wait too long

I just love love love this place

I would recommend them. I bought two Nissan kicks and had a great experience. I would buy another car here again.

Great friendly staff. No pressure negotiations. Made us feel respected. Absolutely recommend buying your next vehicle from AutoNation Nissan!

Contacted store for a fleet deal they lied held check didn’t deposit it and have dodge all phone calls and emails not a very professional way to do business especially from another business

Staff was very courteous. Took great care of me.

Very nice

Excelente trato, y lo principal sales con tu carr!

Purchased a used van from here..... have had problems with it from week one.... had service performed at this location (power steering pump replacement) which had to be replaced 3 times within one year..... then the pump almost exactly one year to the date of it being last replaced failed again. I was unable to get van into their shop for a few days because of just LIFE (having a family, running my own business) and not having enough time in the day.... got van to the shop as soon as I could and found out warranty had expired just a few days earlier.... they did not work with me to fix the situation, did not offer a discount or anything. Just simply it’s not covered so tough luck.....so I understand a warranty is a warranty but in this case the pump had failed several times since being replaced by them and then conveniently once warranty was expired.... so either they do poor mechanical work or they use cheap parts..... either way good customer service would have looked at the history of the van and the work performed and understood the situation and tried to help improve the situation.... not simply well, warranty is over so your screwed..... no personal connection with customers..... needles to say I will not purchase another vehicle from Autonnation Nissan again..... and considering I have bought 3 vehicles in the past 5 years from Autonation it’s disheartening to be treated in this manner..... they have lost a long term and loyal customer over a $200 fix!! Sad just very sad!! I will take my business to a business that stands by their work and prides themselves on making a human connection..... not just a money hungry connection!! Complete 180 service from AN USA and simple neighborhood car repair shop who really tries to help and listens to the customer and is only satisfied when they have made an actual human connection with their customers providing a functional open communication relationship for many years and family generations to come!! NEVER TRUST AN-USA (Tempe)! I will never have another service performed on any vehicle through them! Stay local, support the car shop that’s been in the same community for multiple generations and takes pride on HEARING, SEEING, and UNDERSTANDING their loyal customers!

I found out about Auto Nation Nissan. true my Sam's Club auto buying program, my home town Nessan Dealer does not support this program. after I sign up, I receved a text offering me help to find the car that I was looking for. that was Nikolos Gingrich with who I deal true the whole process and also Robert Hill who help me too,they were awesome. I never felt pressure to make a desicion.when I finaly went to pick up my Nissan Rouge I felt very welcome,I'm very gratful to everyone there they were very nice and helpful.THANK YOU AutoNation

Just traded in our 2015/Nissan Sentra SV for a 2020/Nissan Kicks S & some cash as well ... On Superbowl Sunday -- Not very busy that day; Therefore, they (the different salesmen) really pushed on a (pretty good) deal on the trade in ...

Terry and Bailey made the whole process so simple and seamless.

Jack Chammas helped us find the perfect car. We had a great experience.

Theo has been the most attentive sales rep I have ever worked with and Nissan has never let me down. I have been a loyal customer of Theirs for 30 years

Danny and Jack were great! I just bought my car a little over a month ago. I went through a car wash and the dryers completely blew the back bumper off on one side. The car wash was no help so I called the dealership. They were able to help me right away and get my car back together again with no hassle. Love this place!

These fellas were absolutely awesome, I’d highly recommend Terry if purchasing a vehicle

Great dealership! No hassling or haggling. Terry Brown is a great salesman. Knows his vehicles forwards and backwards and what he doesn't know he is quick to find the answer. Mike in Finance is awesome (even though he's a Raiders fan 🤣😂). The whole crew there was awesome, easy to talk to and not pushy in any way. Thanks for the awesome experience!

The guys here are awesome and will work to get you in a car.

Fast and friendly ,will be back.

Totally loved how the whole autonation nissan tempe team has helped me to get my first ever car in this foreign land..The ehole process was smooth and hassle free..Special thanks to Mark, Ken and Bailey.. Would love to recommend this place if you r thinking of purchasing a c nissan car ..

I have been to many dealerships around the valley for my Nissan. Autonation hands down had the best advisors, I never feel like I am in a inconvenience or a problem. They have been super sweet, honest and quick. I have had a few advisors and all of them have been awesome. I'm so happy I found these guys to keep my Altima running in great shape!

To be honest the service was good but the only thing was that I had to wait out there for long because it was too busy out there. Understand that there are limited employees yet they make sure everyone's covered and also make sure that everyone leaves the door with a smile

Their staff is super nice. I charge my leaf there occasionally.

good and professional I love

Cody Peel was great! Called me and kept me updated during my repairs..Highly recommend

GAMES!! This dealership ran a credit report without us knowing. We left deposit and when we were supposed to do finance, they. We're having to call us back and wenevertalked to same person!!! NO COMMUNICATION SKILLS! If your Looking for a dealership ran by crooks, then go here!!!

If I could give 10 stars to Cody (Service Dept) I would! I recently had to have my transmission replaced.  He took care of everything from beginning to end.  ALWAYS kept me updated and in contact with what was going on.  Always returned my calls. He answered all my questions amd concerns.  Very professional.   Juan (Serice Tech) who worked on my car did an awesome job!  My car runs better than it did before. Autonation Nissan Tempe did right by me and will have a customer for life.

Awesome experience, very helpful and understanding. Skylar and Bailey were amazing people on helping to get into a new vehicle

Theo Nicolaides and manager Chris Brehm were wonderful going beyond the call of duty. They were very kind and had the very best price.. They followed up next day. What a wonderful experience. From SydbeyCharski

Best place to buy a Nissan!!

Terrible service. Waited 3 hours just for them to tell us they need more information and cannot proceed without it. Wasted my time, gas and afternoon. Left and will never go back.

Theo was amazing and the 1 true reason we bought from Nissan, After making my mom comfortable test driving a 2020 Rogue we left so she could test drive at Ford, the experience in both knowledge and customer service was night an day. We immediately went back to Nissan and explained to Theo that the 2020 just didn't fit her needs and he knew exactly what she wanted and he was right. She left in a new 2021 Rogue. Although i live in California I'll be back to Nissan Tempe when my current ford lease is over to get my next car

It was great quick and easy

I had a warranty battery issue. I called for an appointment and was told to just come in. So far I’ve been sitting outside for over 20 minutes and a service writer hasn’t even come out to help. Someone from sales walked by came out and said they were slammed yet I was the second car waiting and the first car has already been helped. Terrible service, if I needed to make an appt I would have gladly done that when I called.

Theo our salesperson is fantastic! I will purchase from this dealership again just to feel good walking out. The team is super nice, and every time we go, we feel welcomed. Theo knew the cars we were interested in as if he owned them, we learned so much from his expertise, so refreshing. We went to other dealerships, left disappointed. This is a place to visit regardless.

Long story short: I took my car for an oil change and new brake pads. Got a call from Mike, the service manager, and was told and I'm quoting here that my car took a "nose dive" from the lift it was on. Nissan was going to fix the repairs and make it right, I kept asking for a list with every detail of repairs my car was going to need. No communication or calls for an update over a month and 2 weeks. Once my car was done that's when I got multiple calls to pick my car up. I asked for the list of repairs and finally got it after my car was repaired. The list only mentions outer repairs, it does not mention any inner work. I have reached out to Mike and Gino about n ot feeling safe taking my car back. I did speak to Gino who is the general manager a few days ago. He told me he would feel safe driving my car with his family. At this point I feel that my safety and that of my family does not matter. It's Nissan's fault that I'm in this situation. Not taking my car back or what Gino recommended. Who else can I talk to that is a higher up. So done with Nissan.

Waited 10 minutes to be served by someone who really didn't want to serve me ... Or anyone else probably

Great place to buy a new car. Excellent customer service and quick process without any pressure with good advice. Worked with Terry Brown who helped with the process and 100% recommend you see him for any of your needs.

Cody went above and beyond during my recent service for my leaf.

Mine was an easy transaction. The salesman was so polite and able to hear what I was saying. There was no pressure. I had ability to resist the purchase from beginning to end. It could not have been better, or less stressful.

Everyone I encountered was extremely friendly and helpful. I couldn’t have asked for a better experience

Everyone in the service department was very helpful, kind, and friendly. I specifically worked with Mike and Cody, who were really great, but everyone there acted like they cared. They got me taken care of quickly. They were also very responsive whenever I asked for updates, calling me whenever something new was happening, I think because they could tell I was anxious to hear about what was going on. Every time they gave me a time frame about when work would be happening, they seem to have been telling the truth, not underestimating like most mechanics I've been to before. They really seemed to care that my car issues were actually resolved, and had a car available to rent while they did the work that actually fit my whole family (something else that is not very common). While I hope I don't need their help again for a long time, I would definitely go here again if I do.

Everyone in the service department was very helpful, kind, and friendly. I specifically worked with Mike and Cody, who were really great, but everyone there acted like they cared. They got me taken care of quickly. They were also very responsive whenever I asked for updates, calling me whenever something new was happening, I think because they could tell I was anxious to hear about what was going on. Every time they gave me a time frame about when work would be happening, they seem to have been telling the truth, not underestimating like most mechanics I've been to before. They really seemed to care that my car issues were actually resolved, and had a car available to rent while they did the work that actually fit my whole family (something else that is not very common). While I hope I don't need their help again for a long time, I would definitely go here again if I do.

Large, clean showroom. All covid protocols followed. Not crowded. Lots of space to stay separated. Garrett was our sales person. We met with him a few weeks ago to check out some models of used cars we were interested in. I told him we were not in a hurry and gave him a list of our criteria. Garrett then contacted us by email a couple of times to let us know when cars came in that fit. No high pressure tactics. No annoying daily calls or texts. When ones that interested us came up we went to test drive. We found one we love. Mike the finance man did a great job of explaining our options. Overall, working with Garrett, Mike, and Auto Nation in general was my best car buying experience ever, and I'm 70 years old and have purchased a lot of cars.

After lots of online research and a few other test drives at different dealerships I decided to go to Auto Nation Tempe. Jack Chammas showed me the car I saw online, provided me with great information all while not being pushy. The whole team explained every charge and detail that went into buying the car. They where truly there to help me understand every aspect without pressure to buy or say yes to every detail. If you are looking to work with honest, friendly people, stop by their dealership.

Derik is the man!

We are beyond happy with our purchase!! Austin and the rest of the AutoNation team were great to work with. Buying a new car, felt so easy! No hard core sales, just wanted to help me find what would work best for me. I will be returning to AutoNation for my next car! AND I highly recommend YOU go there too!!!!

We are beyond happy with our purchase!! Austin and the rest of the AutoNation team were great to work with. Buying a new car, felt so easy! No hard core sales, just wanted to help me find what would work best for me. I will be returning to AutoNation for my next car! AND I highly recommend YOU go there too!!!!

I am a lifelong customer because each visit is quick easy and wonderful. The staff is extremely friendly and knowledgeable!

LUV LUV THESE GUYS! Terry B & Robert H u da best!

Great service! Will go back when I need another vehicle.

Everyone was very friendly and the service was done quickly.

On time and took care of my car.

Hassle free zone! We will be back in the future. Loved that there was a basketball ? hoop to past what seemed quickly on the time it took to buy our new car.

Jake was excellent in executing my service to be completed on my Nissan Rogue. He let me of upcoming service that needed to be done in the future. He?s professional and knowledgeable.

Frank really seemed like an xxx via e-mail. You'd think they would be kissing my xxx for a sale right now, considering sales are unbelievably low at this time. I gladly took my business elsewhere.

No one was wearing masks. No cleaning of my vehicle after they were inside it unless I wanted to pay for a disinfecting service .....currently on ?special? for $19.95. Disappointed that they do not put safety ahead of profits.

I'd like to thank Jake, Mike, Joe and Danny for all the assistance they provided for me today- they fixed my car door, changed my hubcaps and just friendly, polite and very helpful. I offered to tip them but they declined saying it's all in a days work. you are truly appreciated especially during this crazy time, YOU GUYS ARE THE BEST

Greatest experience service was fast very attentive to my needs on my car situation and very informative towards customers

AutoNation always seems to make the process easy and smooth! I had an awesome team of trio who helped in every step of the way: Frank, Manager, Lee, Sales Rep and Ken, Finance 🙏🏽 As a single mom of 8, they made me feel appreciated and got me into my dream vehicle and had such top notch customer service!

Jake was great. Best vehicle buying experience ever!

Tempe auto Nissan is very professional and honest and I recommend taking your car there they are straight up with you

fantastic sales persons and executives..they know ur need and no playaround..truely professional

Everyone was very nice. They were very knowledgeable and patient. I got exactly what I wanted and I'm very happy.

We went in without an appointment because of a security key issue, they got us in quickly and done within an hour at no charge. The service was wonderful and the car was cleaned as well, love how they made my issues their issues thank you all so much.

Every time I visit for maintenance on my Titan at the dealership I purchased it at it?s an outstanding customer experience. My advisor Saul is top notch! And I?ve had him for the entire tome. Well done AutoNation Nissan!!! I always recommend this place!

I was shopping for a Nissan Rogue and over email communication I felt good about the dealership. When I showed up for my appointment it was another experience entirely. I was told one thing over email and encountered a salesman who shut down after telling him what I was looking for. He showed me Versa Hatchbacks and just as small Jukes after telling him directly I was looking for a midrange SUV. He then said he had nothing and seemed to avoid eye contact and barely ended our interaction with a decent business goodbye. No follow up on other Rogues he said were in stock. Just overall felt pushed aside. Luckily found a Rogue from another welcoming dealership.

Best rates for selling a vehicle no hassle fast efficient and courteous

Anytime I have gone to get my car serviced and never have an appointment everybody’s always friendly. Sometimes my regular advisor will help me or a different person will fill in for them but I have no complaints.

Had to return for the same problem 5 days later. Inconvenience and they should have detected the issue the first time.

would use this service again.. GREAT SERVICE , GREAT EMPLOYEES TO HELP YOU..

This is the first time we have sold a vehicle back to the dealership. We decided to go down to one car. AutoNation Nissan was very fair in their evaluation of the value of our car. The transaction was quick and they drove us back to our home 40 miles away. This was a great experience!

Avoid this dealership with extreme prejudice. I don’t even know where to start. This is the worst experience I have ever had in any retail, restaurant, or any other place where customer service should be practiced. Back story: I was involved in a car accident and our main reliable vehicle was totaled. We were not planning on this situation so our funds are very limited for a down payment. We were only able to scrape together 1000. We were looking for vehicles with 3 rows as we have 4 kids, and low price/payment to stay within our budget. My wife found a vehicle that she was interested in and did the online application in advance. We were very upfront with our needs and the fact we had credit challenges. The sales person asked her to come in as she was sure they could get it done. My wife only asked that she pull the app and review with her Finance team as she didn’t want to spend several hours there only to be disappointed. So she goes in and like she feared after a couple hours they basically told her they couldn’t get the deal done without more down. Several days later we were able to get 500 more for the down payment and she called back and was told that would definitely be enough to get the deal done. Of course the car she liked was gone. So she finds another she likes and several hours later she is told they are not able to do the deal again as they need 3000 down now. So now she has been there 7-8 hours between the two visits. We felt absolutely worthless at this point. So a week passes and we look a few more vehicles but don’t end up moving forward. We are offered some help from family with the down payment and raise the $3000 that they requested. We reach back out to AutoNation and begin working with Levi, who is really the only person we met at this dealership who was kind to us. He brings a finance manager named Ashley Robinson in on the deal. We tell her we have the $3000 they requested but we were not able to offer any additional funds beyond that. She tells us we are good to go the vehicle my wife liked was still there. We explain clearly what we have experienced already with their dealership and are assured that this time it is all set up, all we need to do is sign the paperwork. We discuss that we have previously scheduled plans that evening and would need to be gone by 4:30. No problem they promise us. They then send my wife a email showing her approval, it outlined the terms, including down, interest rate, payment amount, etc. All the numbers completely laid out. We head down and Ashley doesn’t even bother to come out of her office to greet us, I guess we didn’t warrant that courtesy, she sent another sales rep as ours was busy with another couple. So they sit us down and we sign a good deal of paperwork and we are told finance will be out to get us and we can get the remaining paperwork done and be on our way. The sales guy takes the vehicle to fill it up with gas and have it detailed. Sometime later he pulls it up in the delivery area. All looks good. Then time to leave starts to creep closer. We are told they will be right out to get us they are just finishing up printing the paperwork. Finally at 4:15 we are greeted by Frank from finance. He proceeds to tell us there are a couple “snags” as he calls them and then breaks the news to my wife the price of the vehicle is to high per the finance company so we need to make up the remaining $1400 difference. So now they need $4400 down. My wife had all she could take and broke down right there at the table. Frank on the other hand handled the situation with zero professionalism and even less sensitivity. No one should ever be made to feel the way my wife was made to feel. After 3 visits and probably 11-12 total hours spent in their dealership they basically said tough luck, have a great day. I followed this absolute debacle with an email to Ashley, a manager at the dealership, the GM Mr. Bittinger, and Mr. Kwak who is the South Region Director. NONE OF THEM, had the courtesy to reply at all, more less actually apologize for the treatment my wife received. This is definitely the worst experience I have ever had in any place where I should be treated as a welcomed customer. If this is representative of how AutoNation does business then it escapes me how they remain in business.

AutoNation Nissan Tempe Avoid this dealership with extreme prejudice. I don’t even know where to start. This is the worst experience I have ever had in any retail, restaurant, or any other place where customer service should be practiced. Back story: I was involved in a car accident and our main reliable vehicle was totaled. We were not planning on this situation so our funds are very limited for a down payment. We were only able to scrape together 1000. We were looking for vehicles with 3 rows as we have 4 kids, and low price/payment to stay within our budget. My wife found a vehicle that she was interested in and did the online application in advance. We were very upfront with our needs and the fact we had credit challenges. The sales person asked her to come in as she was sure they could get it done. My wife only asked that she pull the app and review with her Finance team as she didn’t want to spend several hours there only to be disappointed. So she goes in and like she feared after a couple hours they basically told her they couldn’t get the deal done without more down. Several days later we were able to get 500 more for the down payment and she called back and was told that would definitely be enough to get the deal done. Of course the car she liked was gone. So she finds another she likes and several hours later she is told they are not able to do the deal again as they need 3000 down now. So now she has been there 7-8 hours between the two visits. We felt absolutely worthless at this point. So a week passes and we look a few more vehicles but don’t end up moving forward. We are offered some help from family with the down payment and raise the $3000 that they requested. We reach back out to AutoNation and begin working with Levi, who is really the only person we met at this dealership who was kind to us. He brings a finance manager named Ashley Robinson in on the deal. We tell her we have the $3000 they requested but we were not able to offer any additional funds beyond that. She tells us we are good to go the vehicle my wife liked was still there. We explain clearly what we have experienced already with their dealership and are assured that this time it is all set up, all we need to do is sign the paperwork. We discuss that we have previously scheduled plans that evening and would need to be gone by 4:30. No problem they promise us. They then send my wife a email showing her approval, it outlined the terms, including down, interest rate, payment amount, etc. All the numbers completely laid out. We head down and Ashley doesn’t even bother to come out of her office to greet us, I guess we didn’t warrant that courtesy, she sent another sales rep as ours was busy with another couple. So they sit us down and we sign a good deal of paperwork and we are told finance will be out to get us and we can get the remaining paperwork done and be on our way. The sales guy takes the vehicle to fill it up with gas and have it detailed. Sometime later he pulls it up in the delivery area. All looks good. Then time to leave starts to creep closer. We are told they will be right out to get us they are just finishing up printing the paperwork. Finally at 4:15 we are greeted by Frank from finance. He proceeds to tell us there are a couple “snags” as he calls them and then breaks the news to my wife the price of the vehicle is to high per the finance company so we need to make up the remaining $1400 difference. So now they need $4400 down. My wife had all she could take and broke down right there at the table. Frank on the other hand handled the situation with zero professionalism and even less sensitivity. No one should ever be made to feel the way my wife was made to feel. After 3 visits and probably 11-12 total hours spent in their dealership they basically said tough luck, have a great day. I followed this absolute debacle with an email to Ashley, a manager at the dealership, the GM Mr. Bittinger, and Mr. Kwak who is the South Region Director. NONE OF THEM, had the courtesy to reply at all, more less actually apologize for the treatment my wife received. This is definitely the worst experience I have ever had in any place where I should be treated as a welcomed customer. If this is representative of how AutoNation does business then it escapes me how they remain in business.

We were treated with respect and politeness from start to finish. After a very bad experience at another Nissan dealer, Autonation Nissan made us feel very comfortable. We made a car deal in only a few short hours. Our salesman and finance professional are top notch. They both created our car buying experience to completely suit us. We will continue to be customers and would highly recommend AutoNation Nissan in the future 💯

they are awesome especially Derek. He's the fricken bomb

I just purchased a 2019 Murano from Nikolos Gingrich at Auto Nation Tempe. I had a great experience buying the SUV. All my questions were answered plus Nik was very professional as well. I didn't feel pressured to purchase, which made me feel at ease when I was shopping for the SUV. Everyone there was so friendly and made my buying experience was totally awesome. I do recommend to purchase a vehicle there. The prices and services are great. If I ever need another vehicle, I will return to Auto Nation Tempe for sure.

**Updated Post** We recently returned a vehicle and had a unsatisfactory experience at Autonation Nissan. The dealership contacted me in hopes of trying to rectify the situation. We spoke with Bob, the GM and with Chris, in sales. They went above and beyond to help us find a vehicle we were happy with and provided superior customer service. Thank you Bob, Chris and Vincent for making this car buying experience a happy one!

Absolute freaking crooks!!!!!

Very honest automobile needs assessment and preventative maintenance recommendations with cost estimates. Shuttle service really appreciated. Suggest Danny if seeking a Service Adviser.

The salesperson Garrett was very pleasant, patient and explained all the technical features during the test drive of the Rogue and Rogue Sport. I received excellent service. Garrett went above and beyond by going to Tucson to get the car in the color of my choice. By end of day I drove home in my brand new Rogue Sport.

I received excellent service. Garrett the salesperson was very patient; explaining and showed me all the technical features that were all new to me, during the test drives. He went above and beyond by going to Tucson to get the car of the color of my choice. I was very impressed. Happy with my new car. I received excellent service. Garrett the salesperson was very patient; explaining and showed me all the technical features that were all new to me, during the test drives. He went above and beyond by going to Tucson to get the car of the color of my choice. I was very impressed. Happy with my new car.

Great experience. Garrett the salesperson explained all the technical features during the test drives. Not only did I get a new car, they went to Tucson to get the colorI wanted. I am very pleased with the Rogue Sport.

Nice service.... just tell what in your mind then let it out you will get what you get👍😉😁

Bob Bittinger (GM) gave me a fair price before I drove down, and treated me with respect. He has created a culture of customer service and integrity that is displayed by every member of the Tempe AutoNation Nissan team. Jack Chamass is an excellent sales person and gave my wife a complete overview of the vehicle that made her feel safe driving it, and choosing it as her new vehicle for the next ten years. This was the best car buying experience I have ever had.

Everyone there was so friendly! Especially Ashley Robertson!

salesman was great, honest and likable. the experience with the salesman was great

The service was excellent and completed within a rapid time frame. They called after the initial inspection and recommended some other items, but we could choose whether to do them then. Everyone is very polite, friendly and efficient.

Helpful and patient

Excellent service. People who listen!

Friendly staff and great service

I would like to thank Sandra Mateo-Quintana on her excelent service. She went above and beyond for me both during and after the sale. She is a credit to your dealership and should be rewarded for her hard work and dedication to providing one of the best car buying services I've had in a very long time. Thank you Sandra Mateo-Quintana.

Left feeling that we would come back on only for a service appointment but to purchase a car

It’s a wonderful experience !! Thank you auto nation!

Jake made my trip for service on my car a pleasure. He was friendly, prompt and efficient.

Overall it was an excellent experience. The service was exceptional.

The absolute worst experience during my expensive auto repair last week. I've owned Nissan's for 25 years. Frequented many dealerships for routine service and repairs. I was appalled by the substandard customer service at AutoNation. I relocated to Arizona in January and had my Nissan towed to the nearest Nissan dealership. I'd drive 50 miles to avoid this dealership & their atrocious customer care.

The best dealer, great professional people

Painless. Prompt greeting, in and out quickly. Vehicle ready as promised and washed! Price was a little less than quote. Friendly and professional staff.

I would like to complement Derek as well as Mike (Service Director) for their outstanding customer skills. I have dealt with a lot of car dealers and I must say you guys deserve five (5) stars in my book. Needless to say I will be using AutoNation/Nissan for all my service needs from now on.. Again thank you so much for a well done job,,, Respectfully Rudy Braendle

Excellent online and personal experience, knowledgeable, patient and honest

Excellent experience with salesman Jack Chamass. He made the buying process extremely easy, and the interactions were quick and genuine. Highly recommend to talk to Jack at Autonation Nissan in Tempe.

you guys are efficient and we'll organized

They do a great job keeping me informed about my service and any upcoming work and expenses.

Very professional great service friendly people I love AutoNation Nissan

We went to Autonation Nissan in Tempe for a 2018 Nissan Murano and found exactly what we wanted. Lee Harris was extremely knowledgeable about all aspects of the car and the Nissan brand. He was attentive, helpful, and listened to our feedback. We also appreciated the honest approach to the purchase process (no haggling). Our experience was truly refreshing and enjoyable.

Easy to schedule. The work was completed well within the estimated time frame. The staff was knowledgeable and a genuine pleasure to work with.

Always a great experience every time I’m there. From service to sales.

Very helpful in the car buying service! I walked in and outlined what was important to me and they provided several quality options. I absolutely love my new 2018 kicks! Great service and incredibly kind. Would recommend to all my friends!

No problems whatsoever. Greeted promptly and courteously, informed of progress and additional services needed.

Malísima. La aria. De mantenimiento. Los empliado. Son despotas. Groseros no te ayudan. Son negativos

Polite and Service oriented from the first call I made about my recall. I got updated Reminders about my appointment date and time. My appointment time was perfect, saw greeted me and I was out of there in 10 minutes. When I came back for my car he saw me Looking for the car and walked me right over to it, remembering that I had an appointment elsewhere afterwards. High marks!

Very helpful, Mike our salesman was great, a little slow in the financial department, but I know they have to be thorough. Good experience I would recommend them

our sales representative was awesome.Joe Ochoa was a absolute 10+.He came and stayed late showing me what had in his lot in the budget i was comfortable at, didn't try to sell me anything i couldn't afford. Very happy customer

We just bought a new Titan and couldn’t be happier! From start to finish everyone was professional and extremely helpful. Car buying has never been easier.

After having an absolutely horrible experience at another dealership, Brittany and Bart made buying my vehicle a very pleasant experience and a week later I'm still absolutely in love with my new Rogue Sport. They didn't play games when it came to giving me a fair price, they didn't try to push a car on me that I didn't want, and they didn't make me talk to multiple sales reps before working with me.

Jack provided the best buying experience I have had

I was working with Saul and he did an excellent job. He was very polite and very on point with all of my request. This was a very pleasant experience and I would highly recommend Tempe Nissan and asking for Saul. He gets 5 stars from me.

All the people at AutoNation were very professional and went the extra mile.

Chris and Marco were very helpful. Not at all pushy.

Service Department very courteous and professional, work was performed very well and service advisor Shannon went over everything with me in detail, very pleased with the service done.

Derrick was awesome. Let me know exactly where we were in the service process. He also gave me a heads up on future service!

AutoNation claims not to negotiate, they will a little bit. Their original quote sheet that they came up with was a no non-sense quote sheet, nothing hidden and showed all fees necessary to complete the lease which I really appreciated. It was still just a bit too expensive so I countered with exactly what I was willing to pay and after a little bit of non-confrontational back and forth, we agreed on the price of a lease for a Nissan Rogue. They helped me figure out how to get every possible discount on this car (college grad, how to use my Nissan One to One Rewards) and that got the price down to even less that I was willing to pay. They answered all questions from the finance, returning my current lease early and were very respectful. I was interested in the Rogue and Rogue Sport and the salesman was able to figure out that the Rogue would meet my needs perfectly and he hustled to get the car from the lot so we didn't have to wait all day, he didn't try to up sell me on a trim level that I couldn't afford which I really appreciated. The only negatives were that the showroom was not the nicest but when they are able to speed up the process, I don't care about not having recliners and refreshments. We spent most of the time there figuring out how to get Apple Car play work and figuring out how to get all of my documentation for Nissan's One to One Discount and College Discount to be applied properly.

friendly courteous very helpful.

They generally do a complete job in a reasonable amount of time

Service was very good and technician was most helpful especially answering some of our concerns.

I purchased my 2011 Nissan Rogue new in 2011. The buying experience was great! I have had all my services performed there since then. Every experience has been great!

The service person who helped me name is Saul. He was exceptionally helpful, especially sense I am on a walker. He made my vehicle safe to drive again.

Fixed rattle but mis aligned window and will have to bring back. Also very poor communication through process

great service, very profesional and friendly

Thank you for your courteous service in our purchase from your company. Really liked that there was not any bait and switch tactics commonly seen at car dealerships. The price advertised was the price we got . Usually it gets inflated by several thousand. Thanks.

BEST EXPERIENCE!!! Jack and Marco were a complete pleasure. On a scale of 1-5 I give them both a 10+!! I will definitely be doing business with them again. I HIGHLY HIGHLY recommend 😊

I took my car in for an oil change and to have my tires rotates and their mechanic messed up the rotation causing my car to shake rapidly while driving. When I took it back in my tires had cracks due to the shaking. All they did was offer to charge me $600 for new tires. What a joke. They caused my tires to crack and then wanted to charge me to fix my tires. This is the worst shop I’ve ever been to.

Terrible experience. Do not go here. I went in for an oil change and they convinced me to rotate my tires. Worst decision. I left and my car was shaking and the steering wheel was wobbling. After a few days, I went back in and looked at the tires with the manager and we noticed they were significantly cracked due to the shaking. The mechanic who rotated my tires did not mention any cracking or issues with my tires. This is very dangerous to drive on and could have resulted in them blowing out and me getting in an accident. Now I have to pay $600 to get all my tires replaced when all I wanted was a simple oil change. I will never go back to this place.

I went in for a regular oil change and Troy convinced me to rotate my tires. After leaving the shop my steering wheel wobbles and the whole car shakes, which did not happen before. The manager Mike offered to look at my car and we both saw the front tires were clearly cracking from the shaking. He told me it shakes due to the cracking, yet there were no cracks or shaking prior to going to the shop. The mechanic that rotated my tires did not mention any cracks or issues with the tires either. Clearly the mechanic did not rotate the tires correctly which resulted in my car shaking and my tires cracking. This is very dangerous and my tires could of blown out while driving on the freeway and I could have gotten into an accident because of them. I am very disappointed by the service and for them ruining my tires. I now need to replace all four of my tires and this will cost me an additional $600. I will not go back to this dealership ever again.

A great car buying experience. One of the best options was the ability to reserve a car after viewing online. Justin and Carlos were awesome. They were very courteous and respectful. I made an appointment to see the car. We made a deposit and was promised the car would have all mechanical and detail work completed within 4 days. They exceeded expectations by having it ready for pick up earlier than expected.

After appointment was made followed up with a remin der. Troy saw me immediately and explained what they would do.Finished in the time he said got the car washed and he explained what they did and told me if I had any problems or questions to call.Was very happy with the service I received.

Laurie’s help & consideration is very professional.

I live in Goodyear AZ, and will make the drive to the Tempe location every time. They are courteous, they value my time and are always a pleasure to work with.

I was very disappointed in my service representative. They did not review the work done or really seemed too busy to talk to me as I picked up the vehicle. You may need to have more service representatives to really service your customers. The staff in general all were very nice and helpful.

I was promised a loner car I called all week too confirm this.. she stated I have you down. I got there at 7 am and then give them my car then they came back and said I don’t have any loner car. Now I am stuck here with my daughter and trying figure out how too get her too school and my self too work this was an absolute epic fail on this dealership and the bad part didn’t even get hey I’m sorry let see what we can do they pushed me too go rent a car. I am so over dealing with Nissan and my whole family goes here that the bad part can’t wait too pay off this car too go too another car dealership that will treat me as a person instead of number they I had too take my car back This was the worst experience ever

Friendly, informational and helpful. Would recommend this dealer.

I drove in with a bad battery and a recall for reprogramming the computer on my 2015 Altima. They took care of me pretty quick and got to working on my car. I waited about an hour and a half which is what they told me it would probably be. My battery was covered under warranty so I paid nothing and came out to a nice washed car and was on my way! Everyone was pleasant and would recommend this dealership.

Service is very good and customer care is excellent.

Be aware of service at this dealership. My wife took a Murano in that was having problems with power and were told that it needed over $1000 of work. Since the vehicle had high mileage I explained to the service advisor that we didn't want to spend a lot of money unless they were sure they could fix it. He told me the technician was sure of his diagnosis. We paid, they said all was good and when we picked up the car it immediately lost power. When we called and complained they said bring it back in and then diagnosed it with another problem. This time they were convinced it would be fixed and our cost was $300. Again we picked it up and again the same issue happened. We called again and they said bring it back in. This time we didn't have the chance because the vehicle died near Pinnacle Nissan in Scottsdale. We had to have it towed to the dealership. They diagnosed the problem as a couple of parts that connected the wiring with the battery. The cost of those parts were about $60. They were replaced along with a systematic check up of the car which they found that the transmission needed to be flushed. We declined because we said that AutoNation Nissan in Tempe claimed they did that about 2 weeks ago. When I complained to service manager Mike Culbertson his response was, "you agreed to have the work done." When I asked him why all the work they provided at a cost of $1300.00 didn't help and the work Pinnacle Nissan did costing $390 he said, "I don't know I would have to ask them." I would never again trust this service department again.

Five stars; Great customer service, arrived an hour early to my appointment and they took me right in. Job completed ahead of schedule.

Excellent from start to finish. Great salesman , product, and customer service.

Shannon did an excellent job resolving a recall issue on our 2015 Nissan.

Awful they didn’t check everything needed for finance however did let us take the car home only for the following day to say they needed back. Ended up doing that and at the end was for the best Peoria nissan help us out with better deal on a brand new 2018 with 7 Miles

My purchase here is most likely going to end up as legal action against the dealership. do not purchase here.

Excellent price and service

excellent service and very quick the part was unreasonably priced $290.00 for a visor - but what could I do?

Taking care of issues after the sale! sold me Term care select on contract tried to use and was told it doesn't exist! $895.00 and now they won't return my calls!

It was a great car buying experience from sales (Joseph & Brian) to finance (Keisha).

Well organized...knew what they doing. Very courteous especially the young lady that handled thefinancing

Excellent customer service and very quick work. And informative of any possible future problems with their thorough checks of your vehicle.

Preston Harper is the GO TOO guy at AutoNation Nissan Tempe. He not only sold us an incredible Dodge Journey that we've been so happy with, but when we got a flat tire out in SanTan he helped us arrange to get our car to their dealership so we could get all the work done and get back on the road asap. He definitely knows Customer Service which is something I find lacking in most car dealers. Thanks to him we know we will be taken care of.

Wow - glad I did not read these reviews before visiting AutoNation Nissan Tempe. Our salesman was Mark Matthews - excellent in every way. No high pressure - but very cooperative. Did not try to talk us into something we did not want. Great personality and full of integrity - this salesman deserves gold stars!!!! Then he handed us over to Finance - we worked with Kesha - another very knowledgeable and respectful employee. She presented us with all our options but did not high pressure us into anything. We got exactly what we wanted. Excellent finance person - she also deserves gold stars!! Hoping that in our future dealings with them we feel the same (Service, etc)

I just purchased a used Honda Pilot at AutoNation Nissan and worked with Brittany on the sale. This was a great experience and everyone was very professional and courteous. I would send my family and friends to AutoNation to buy a car. I have been looking for a car for a couple of months and the first experience I had with another dealership was very unpleasant and frustrating, so I really needed a easy, friendly experience to wash away the previous nightmare of an experience. Thank you AutoNation Nissan!

I’ve bought 3 vehicle’s from Nissan Auto Nation their customer service is Awesome! Especially Shannon who always sets my mine at ease. Thank You!!!!

The sales people were nice and informative. They took the time to explain the car.

Sad to see a "dealership" be untrustworthy. I would not recommend taking your car in for service at this location. If you do be very assertive about each pricing as they will lie to you and make up charges. This is the unfortunate side effect of commissions and the shadiness that comes with sales. Be careful they just want your $

My service rep Troy was awesome. He took car if everything.

Preston was amazing and was extremely nice! He made the car buying experience not as horrible as other car buying experiences!

Brought my car in for a recall issue and was given a loaner car, no charge. While working on that the mechanic noticed a broken motor mount and replaced it at no cost to me. My car was washed, cleaned, and given a complete inspection, again, no charge. I?ve decided that the next car I buy will be purchased here primarily because of the excellent customer service.

Of course like all dealerships way over priced for everything! Besides that, the lady I had was Shannon. Shannon was very nice and very good at her job!!! She made the whole experience wonderful. Always keeping me informed and going above and beyond to help me out with everything!!!! Thank you Shannon.

I have dealt with Brian Shirkey for about 10 years. THree three-year leases of two Nissan Altimas, and finally, I purchased my last lease vehicle. Brian gave his usual personal service o my wife and me. Please compliment him for my wife and me. My compliments to Auto Nation ans to your outstanding staff person Brian Shirley. Richard Sutz & Dorothy Wink Blair

I worked with Keisha Rush @ AutoNation Tempe to get my car a couple of weeks ago. I was on a time crunch and didn't have time for nonsense. Keisha understood that completely and was straightforward with me throughout the entire process. She was very easy to reach and quick to respond to all my questions and provide any information I asked for. Most importantly for me, she LISTENED to me. She heard me when I told her what I was looking for, and she didn't try to steer me in another direction or push me into buying a different car. Thank you so much for all your help and attention Keisha!

I had a great experience purchasing an Altima at Autonation! Preston was the sales associate who arranged my deal...a very good deal! Alan helped process my purchase. Both gentlemen were amazing! No pressure and no nonsense experience!

Dealt with Preston and have to say it was the smoothest transaction yet. Very nice guy whom seemed to genuinely care about exactly what I wanted and needed. I would highly recommend asking for him if you plan on purchasing a vehicle.

I had a very good experience at this location. Will be going back for my needs. Very helpful.

I'm what you call a brick in the new car business. I know what I want, I just want the best price. I BUY a new car every year or two for one reason or another. AutoNation was the best yet. Not only did I actually enjoy dealing with them.( I can't remember the last time I had fun buying a new car) they got me out of the dealership in record time. My last two vehicles took over 3 hours in the dealership to buy them. No financing just a check for the vehicle. Obviously there's paperwork to be done. I was out of AutoNation in 61 minutes. Great job guys!

A great deal & nice people. That's about it. I wouldn't hesitate to go back if I needed another car!

A pleasant, no-pressure sale/purchase. I identified with the sales person at first contact: pleasant, respectful, knowledgeable -- always ready and willing to reach out.

Troy W, was very courteous and professional. I would definitely come back.

We just bought a rogue and I love it. My family has purchased several cars at Nissan Tempe from Greg Grace. He is such a nice man and makes the process simple.

I purchased my vehicle last month Kesha and the finance manager made it a easy experience for me. It had been a long time since I purchased a new car and they were wonderful. Kesha was very professional and courteous.

Service representative was helpful and coordinated service in a timely manner.

Friendly employees that answered all my questions.

Troy went above and beyond to assist me in finding out where the problem noise was coming from. Excellent customer service was provided, a facility that you can trust.

Just bought a new 2018 with my son it went ok probably could have done better in price but that's my fault

Had my Nissan in for servicing in Jan. 2018, my service advisor was Shannon Weisbeck. She was truly exceptional and rates a 10 out 10 in everything as far as I am concerned. I am a 25 year 7 vehicle customer of Nissan and as of late, have not been too happy with the sales people or Nissan Corp. When it comes to service however, all my experiences have been good, and my last one with Shannon was super.

I had my air bags replaced, because of a recall. One of the other auto nations was going to be weeks longer. Tempe was faster, and everyone was super nice and very helpful. I live in Chandler but I would go back hear again when I need anything.

Not pushy. Friendly, courteous and very knowledgeable

Very efficient service managers and excellent mechanics. I would not consider bring my Nissan auto anywhere else.

Kesha did an awesome job from phone reply to working with at the dealership. Very professional but almost felt like I was sitting with someone that I had known for years, very comfortable

The sales person and Autonation were only interested in there commission check and selling a truck. An Autonation HORROR story. There Web site ad says - “The Nissan Dealer dedicated to your needs” I am writing in regards to a Titan truck purchased from your dealership. I visited this dealer and told them specifically I was looking for a pickup to pull a Fifth Wheel trailer we were going to use for travel. The sales person sold us a $37000. Titan pick up. He had no idea of our “needs”. It doesn’t work. It sits in our garage and our camper sits in a rented RV parking lot. The unit he sold has a 66” bed and we need a 78” bed. We did several things to try and make this work, special sliders on the hitch, special brackets and still have nothing to show for our efforts accept an empty bank account Our dreams of travel and camping went up in flames with our bank account. I have attached a copy of Autonation website – only they don’t practice what they preach. I will be taking this further, with legal assistance, and Blog, and TV help. I am looking for a refund so I can buy something that is right for the job.

If I could give them 0 stars, I would. This is a place without integrity. Do not spend your hard earned money here. This review is specifically in regards to the Finance Manager: I don't want to mention any names but he was clearly new at his job. I signed all the paperwork and he nearly forgot to collect the down payment. I signed the lease contract on December 12, 2017 and drove away with the car. I receive a text on December 27, 2017 saying that there were issues with financing on the lease. He offered me a purchase option for $150.00 more. This seemed shady to me, so I declined. Then he offered to MATCH the purchase deal with the original lease price. Shady again. I don't want to deal with a dealership without integrity and believe my money should go to somewhere I trust. I surrendered the car on December 28, 2017, 16 days after signing the lease contract. DO NOT waste your time and money on a place without integrity.

Lori my advisor was awesome,helped me very much! They have a nice facility and it was quickly repaired and the pick up process was very quick

I Like to thank the young man that help a service the car you did excellent job Kind of want me to buy another car there

Knowledgeable people, good service, friendly atmosphere.

I purchased my new 2017.5 Nissan Rogue SV from AutoNation Nissan Tempe a day before Thanksgiving. They were straight-forward and very easy to work with. I was at the dealership for a total of 2.5 hours from the time I arrived on site until I left the log with a brand new vehicle. A day later, I noticed a few scratches on the surface of my vehicle, and they told me to bring it in. They took care of it first thing in the morning, and I couldn't be more pleased with the service from this dealership. I will be a repeat customer.

I am from Texas and had been in contact with AutoNation Nissan in Tempe/Chandler. Everything sounded great but I was afraid that once I visited them the numbers were going to change. It was a great experience, what they offered was what I got. Thanks to Angel Terrazas for being so patient with me and helping me in my buying experience.

The service was excellent and I did not have to wait long.

The staff was considerate, helpful, and very nice. They also took very good care of my car, which is my baby, and did great work. I will definitely be returning for future maintenance.

Very good experience...my service rep was outstanding.

Amazing service Troy really shows his level of professionalism by the way he treats his customers. We will always be loyal customers in this location.

Excellent experience, Troy provided an excellent customer service

Purchase experience was best in class. I have not had to deal with customer service or the service dept. as of yet

Great customer Service! We live nearly 2 hours away in Tucson and was so very pleased with the responsiveness of Ryan our sales person. He understood we needed a bit more information and details about the car in order to decide if it was worth the trip to Tempe to look at in person. Upon arrival we found the car to be in better condition than was described by both the ad as well as the additional pictures and video that Ryan sent to us. We could not be more pleased by our experience. Thank you for an absolutely fantastic experience! We love our new (to us) car!!!

I would like to begin by saying that our experience in purchasing this vehicle was surprisingly pleasant. I say surprisingly because our experience in the past at other (unnamed) dealerships was not. Our salesperson, Ryan Carney, was thoroughly informed and honest about the vehicle we test drove. We received a fair price for our trade in and Ryan made the wait time for approval go by quickly as we found him to be easy to talk with.

Very Good Customer Service - Took less than 1 1/2 hours.

Troy walk me through what was done and then explained what Service would be required in the future

I purchased my car through this dealership last year in Sept.I also purchased an extended warranty were I wouldn't pay for oil changes/ tire rotate and balance until I reached 100,000 miles. I brought it in for the oil changes and maintenance regularly as I am supposed to and never had a problem with the finances. I talked to them sometime last year when I brought it in for maintenance and asked them to check the front of the car. I noticed whenever I go over speed bumps you can hear it. (Not normal). They told me everything was fine. It is just the humidity. Umm ok. So.. Saturday I brought it in for my maintenance and asked them to check my battery and that I smelt antifreeze. My advisor was named Christian and he said they would check everything for me. I told him that everything is all under warranty as the car is brand new. He said ok. He called later that day and stated something is wrong with the axel and bushings and they will take care of it. (the issued I had last year when they told me it was just the humidity) I said ok. The shop closed at 5 and my husband and I called at 4:30 to let Christian know we were on our way. He said ok I will see you soon. I was expecting to talk to Christian when we got there so he could tell us what was going on. We got there at exactly 5. And Christian was NO where to be found. He had already left. Didn't tell me what was wrong with my battery, the smell of antifreeze nothing! The cashier (Cynthia I believe) told me my total was $66.67. I told her no. That I was told it was all under warranty. She went looking for Christian and of course he was gone. I checked my receipt and I was being charged for my oil change/tire rotate and balance. I told her I am not paying for it as I purchased the extended warranty. And because Christian was already gone she can't fix it. She got a manager and he told me to sign for the warranty work that they replaced. I am very disappointed on how Christian took care of this and how he left when he knew i was coming. Not professional at all! Will never have him as my service advisor again.

This was great. Our battery was cranking slowly so we brought our car in without an appointment. The service rep went ahead and got it taken care of and within an hour we were on our way with a new battery at no charge. (Thank you Extended Warranty)

Received excellent service from Zack. Zack is an employee, when I was in Busines, we hoped to have

Great service person. Free car wash. Close to my home.

I had to get some service done on my car and Zach in the service center was amazing! He was so kind and got everything taken care of so quickly since i was on such a tight time-frame. He even made sure I got some recalls fixed on my car and still everything was done on time with the techs. Thank you so much and I will never take my car anywhere else!

Great Experience................................................

They were amazing! Kesha and Brittany were awesome! Not only listened to what I needed, but were very easy to talk to. They fought to get me the best deal and worked very hard to me into the car I wanted! The experience wouldn’t have been the same if it wasn’t for them! Finance worked hard with the bank to accommodate me! Thank you so much to the team at AutoNation Nissan Tempe! Thank you so much Kesha and Brittany for everything, you guys really took the pressure and stress away from buying a car. Very pleasurable experience!

I wasn't excited about the prospect of buying a new car because I had heard horror stories, some from my own family. This did not turn out to be the case at Nissan AutoNation. My salesman, Mike, was good about getting in touch with me, answering my questions, finding the best deal on the car I wanted, etc. without being pushy. When I went to the dealership to actually purchase the car, he didn't try to jack up the price or get me to purchase expensive add-ons

Not a happy customer. Purchased a Leaf electric vehicle 2 weeks ago. FIRST: Your sales guy couldn't find the second key for my vehicle so he assured me I'd get the second key promptly. After several days went by, I had to repeatedly try to make arrangements to get the second key. From Alan forgetting to call me back to giving me wrong times to come to the dealer when the key guy would be there, I had to finally talk to the manager who arranged for the key guy to make me a key. Ok, was willing to let that go, but SECOND: My sales guy told me that he would charge my vehicle while we were doing the paperwork but when it was time to drive off the lot, I was told the charger was occupied and Alan sent me to drive my new electric car home at 45% charged. THIRD: Nissan has an offer to get 2 years of free charging but the card was not activated correctly by the sales guy. I had to call EZ-Charge, and 4 other charging networks to get my card set up correctly. BOOOOO! Even after all that, I was still not going to leave a negative review until now a FOURTH STRIKE: My Leaf had a defective radio in it so the Service dept ordered a new one. I dropped my car off yesterday evening and Saul told me that my car would probably be ready by noon today. 4pm still no call so I call to find out what's going on. Saul tells me that the technician broke something when he tried to install the new radio and had to order the piece. The piece should be in tomorrow. UGGHHHH NOW I am frustrated. Why don't these people ever call me, why do I have to keep calling and hounding? Nissan AutoNation, you have terrible customer service. Train your staff to keep their word and communicate better with customers. I do love the car, but I may never buy another one from you!

I made an appointment for a recall to be fixed the night before bringing it in. They took me right away and had it done quickly. The shuttle was a little slow. I'm just glad it was fixed so quickly with no hassle at all.

I'm just waiting on the actual installation of the replacement LI-ON battery - due to age and low charging - for this 2012 Leaf that I purchased 3 years ago (from more distant local dealer). That has now been scheduled, and should lead to a 5-star rating on quality of repairs, for sure!

Love this dealership. Have been buying cars at this location for 17 years.

What a great experience, this dealership is exceptional! They are not pushy and will work with you in regards to trade in price and new car price. No haggling!!! Marco the salesman is a top notch employee who deserves recognition for how well he did when selling me the new Nissan Altima!!!

Laid back process, no pressure and 100% friendly service. Kesha read me like a book and gave me a hassle free experience! The dealership also made an effort to apply as many rebates I could qualify for to give me a good deal. Great place!

We had a great experience all around! We were treated well, got a good trade in value for our car and received the lowest price on our new vehicle.

The only issue I had is that they did not have donuts in the waiting room anymore.

It was painless at Auto nation and they worked with my wife on the price & trade in. I was not there all day

Troy Wiloughby, service manager is great! He listens and truly cares about his customers.

Only 3 today. No donuts!? Service good as usual.

I had a great experience with the entire staff at Nissan and the guys made sure I got exactly what I needed . My service guy was Saul great guy.

Shannon is the best of all time at Auto Nation Nissan in Tempe. I have never experience that type of customer service. It was extremely the best ever! All the ladies in this office are wonderful and friendly. I dropped my car off on Wednesday; and my car was done on Friday. I will only do business at this location from now on. Thank you to everyone at Auto Nation Nissan in Tempe. Keep up the amazing work....

Thank You Ashley for the return call!!! Why. Are you evading me??? I think it best I call Chanel . Carole Maslyn

I was so happy with my car that I went back and bought another one for my daughter

Great customer service and experience, in and out with zero pressure. Simran and Howie have Awesome skills and know the product they are selling.

Saul and the whole service department were amazing! So helpful and were able to see me that day. He made sure I understood what was going on with my car and walked me through the whole process!

@AutoNationNissanTempe scammed me when I bought my pre-owned car. I very much so DO NOT recommend this dealership for any services. I actually tell my friends, family, and acquaintances to AVOID doing business with them. They do not keep to their contract terms. I bought the service package for an additional price. In the contract terms it stated that I could cancel the service package less a fee and have the remaining monies refunded to my lender. I cancelled the service package later (within the contract terms) and I did it with their financing manager (or whoever you sit with to actually sign the finance agreement when you buy the car and who I was advised was the appropriate person). They never refunded the money to the lender, which cost me thousands! (Original Post from 07/26/2017) ----------- I recently wrote a review about how AutoNation Nissan Tempe does not hold to their contracts. They replied back to me asking me to call the General Manager, Bob Mitinger. I have called now and still days later I have not received a return phone call. I called again, and again was sent to voice mail. This is the same run around that I got when I first cancelled my service contract with them. They are not to be trusted! I repeat DO NOT TRUST THEM TO KEEP THEIR WORD, LEGALLY OR OTHERWISE. I have never experienced such poor customer service. Perhaps AutoNation Nissan Tempe you should read your own "About Us" on your website and follow it for better service. (Follow Up Post - 08/11/17)

Price was higher than expected but my car seems to be running well.

1 review 7/15/2017 I bought a 2014 Altima from this dealership 2 weeks ago, since then the brakes started squealing and my husband and I noticed chunks missing from the front drivers tire and the passenger tires. I made an appointment for 10:00 this morning, I was told it would take one hour to have everything done. One hour later I got a call from Christen telling me the tires are fine only need to be rotated and the brake pads need to be replaced. I told him to go ahead and replace the brake pads but the tire are not ok and they both need to be replaced. I told christen that I just got this car 2 weeks prior and he said he would get a hold of the manager and it would take 20 minutes. My husband called the dealer ship at 1:00pm and asked for the service manager, Jamie` got on the phone and said he was only replacing one tire and the brakes are fine. Turns out Jamie` is not the service manager, Mike Culbertson is the service manager. When we asked to talk to him we were told he is not in for the weekend. We feel that this vehicle is not safe and by law they have to sell me a safe car. we also feel that as soon as we told them we just bought the car now nothing is wrong with the car so that they would not have to pay to have the car fixed, even after they told me the brakes need to be replaced.

My husband and I went into browse for vehicles on the 4th of July. We were met by A sales associate named Kesha. She was amazing , was not pushy and she took her time . She was so good that we drove away in a 2017 pathfinder . Kesha Thank you , this was truly fun and the an amazing experience.

Everyone was very helpful and the process went smoothly.

Excellent. Marco Backus is an absolute perfect employee. So glad he made this process the best I could have had. If i had the money i would buy another car, just to spend more time with him. find him in the lot if you can!!!

The guys who helped me get the car I fell in love with are great! Everyone was very courteous and professional in every aspect. Thank you Justin and Howie!!!

I brought my car in for a airbag recall issue. It was a bit confusing at first getting it scheduled. When I got there to pick up my vehicle, the office attendant was pleasant, but I expected to talk to a tecnician about the other issues that were discovered in the inspection. I did not press the matter but called back the next day and Shannon explained exactly what was found and why.

I contacted the dealership in advance to inform them of my visit and they had the vehicle pulled-up and ready to be inspected. Julius was a polite eager sales representative who made every attempt to fulfill my requests. In the end, we left with the vehicle after negotiating a good deal and a few adjustments.

always the best my service advisor is number one and she is always there for her customer shannon will always be a great asset to the nissan service dept

I've purchased over a dozen cars in my life, dealt with tons of "salesmen" and car dealerships and honestly, it was never 'fun' or 'pleasant.' So was not looking forward to doing it again and had to psyche myself up to prepare for the day. But this time, for the first time, I can honestly say it was a totally different experience at AutoNation Nissan Tempe. BART was my salesperson and it is he who made all the difference in the world. Never for one second did I feel pressured or otherwise. Not only did he listen but he heard what I was saying and was only interested in helping me get what I wanted within my limited budget and he made it happen. And he made it happen quick, as that was the shortest time i've ever spent at a dealer when purchasing a vehicle. I was amazed how fast I was in and out of there! BART is the ONLY person i've ever purchased a vehicle from whom I can sincerely and excitedly recommend to anyone looking for a great salesperson who is on YOUR side. GO SEE BART at TEMPE NISSAN! He's got your back!

Truck work was completed in a timely manner customer service representative (Lori) extremely helpful.

Brake replacement, oil change, and tire rotation.

Our Service Writer, Shannon, was thorough, courteous and professional.

Leo is the best service advisor at Autonation Nissan Tempe. If you need to have your car taken in for anything from maintinence to repairs he is the one to talk to.

They were fast courteous and washed my car afterwards

I have purchased my last two cars from Tempe Nissan. They always make it quick and easy and they give me a great deal!

The overall experience was great. From the sales team to finance. I am loving my new car, and the deal they got me!

Just bought my 2017 Sentra SR and love it! Justin my sales rep truly made the experience. He wasn't pushy at all! Chris one of their finance guys was also extremely nice and patient. My family had a billion questions and they took their time answering them all and if they didn't have an answer they surely got it back to us within 12hrs. Best car buying experience. I'd go back

I had a great experience at Nissan AutoNation Tempe for buying my first car. Jack was my salesperson and Sara was my sales manager. I had so many fears going into this process, but I walked out feeling so much weight lifted off my shoulders, completely satisfied and elated with my purchase. I really enjoyed working with them and appreciate that they went above and beyond for me.

Some of the worst customer service I've had. Go somewhere else to get a car...

Great experience. Honest straight forward car buying process. I highly recommend!

I got there a little early and was taken right in. Service person was very nice and prompt.

Leo was very nice. He made my family and I feel welcomed. Offered us drinks and snacks as well. I pointed out a couple other things that I wanted them to take a look at regarding my seat belt and he did just that. Also made a follow-up appointment with me to get that fixed. Overall service was great!

I was able to start a deal through email with Kelly McFadden and it was convenient for me since I didn't live in the area. She didn't give up on me finding me what I was looking for. We were able to make a deal and now I'm one happy customer. Everyone their was friendly and nice as well.

Very pleasant atmosphere and good staff.Greeted as soon we stepped out of the car.

it was a pleasant experience compared to other times i have purchased a car. I did not feel pressured from hard sales tactics, they Tempe Nissan team members were helpful and pleasant.

the treated us amazing and we got an incredible deal. I will go back there in the future

It was good! The service waiting station was comfortable and the attendant's were courteous. The car was clean from out side but the inside was not too clean.

THIS TIME was good. Last was bad. Not sure what causes the inconsistency. Maybe the tech you get - Kind of like a box of chocolates, Forest....

Excellent Service, especially provided by Leonardus Leufkens from Service Dept.

Leo provided prompt, friendly and courteous service during my last visit.

The folks at AutoNation of Nissan were the best . They did everything they could to help us find the perfect car, and they did. They went above and beyond with our car. I would highly recommend them to everyone.

I'm extremely happy with AN Nissan Tempe! I signed papers to lease a 2017 Rogue yesterday, after turning in my other lease.

Great auto dealer. The sales rep was awesome. He really helped a great deal to take this car.

They were extremely polite and went above and beyond my expectations. They delivered on more than I was originally quoted for. There was no back and forth. I told them exactly what I wanted and price and I walked out with a beautiful brand new Altima

My service advisor Lori, is always so helpful. I own two Nissan vehicles and will always use AutoNation Tempe for my vehicles. They are very informative and will let you know if something needs to be addressed right away.

Lori was very kind and professional. Took great care of my needs.

Wow! We took our new Murano into the service department for it's first oil change and decided to wait for it. The wait was much shorter than expected and very comfortable with free coffee and rolls. And our car was CLEAN!! Well done, Nissan!!

I had a great experience buying my first car from a dealership (usually bought my cars off my parents), and Justin Huerta-Stamper made the whole process extremely easy to do. The team at AutoNation Nissan were amazing and I was in and out in 2 hours with my new car!!! I absolutely love my new Nissan Rogue. Thank you again!!

Jack, Julius, and Jimmy made this a great experience, and buying vehicles never is. I appreciate their efforts and am happy with the truck we bought.

Worst service experience ever. No follow through on what was said by my service advisor. It's like dealing with a sleazy used car lot.

I had been in the market for a new vehicle for a while. I drive cars for a very long time. I narrowed down my choices to the Murano or the Rogue. As many people are I too was apprehensive about the process. I needed to make the right choice as I would be driving this car for a while. I randomly walked into Brian Shirley's office without an appointment and although he was in the middle of something he invited me in. We casually chatted and I asked to look at the Murano. Brian showed me a couple. I was on my lunch so I made an appointment with him to test drive some in a few days. Brian also talked to me about the Rogue and the value it could bring. The test drove the Murano and the Rogue and told Brian I needed to think about it. He was patient with me as I got quotes from other dealers. With some flexibility I decided to go with Brian and the Murano. He did a great job of listening to me and matching my energy around the purchase. He also showed me all about the Murano and what it could do. He introduced me to the service manager and followed up after the purchase. A great experience no doubt

I had been in the market for a new vehicle for a while. I drive cars for a very long time. I narrowed down my choices to the Murano or the Rogue. As many people are I too was apprehensive about the process. I needed to make the right choice as I would be driving this car for a while. I randomly walked into Brian Shirley's office without an appointment and although he was in the middle of something he invited me in. We casually chatted and I asked to look at the Murano. Brian showed me a couple. I was on my lunch so I made an appointment with him to test drive some in a few days. Brian also talked to me about the Rogue and the value it could bring. The test drove the Murano and the Rogue and told Brian I needed to think about it. He was patient with me as I got quotes from other dealers. With some flexibility I decided to go with Brian and the Murano. He did a great job of listening to me and matching my energy around the purchase. He also showed me all about the Murano and what it could do. He introduced me to the service manager and followed up after the purchase. A great experience no doubt.

I bought a used car here and have been having issues with the car I tried to get ahold of someone to ensure my extended warranty covers whats wring with the car i called non stop in late 2016 everyone would just say oh we'll call you back and never hear from the again... i called again to start the process over on 1/26/2017 left a message and got a missed call from service and i missed it so i called back and left another message as of today today I haven't got another call back.... Super disappointed in the lack of customer service.....

Lori Alameda provided Premier customer service and kept me updated throughout every step of the services preformed.

Initially, the transaction went very smoothly. I found a car that I loved at a great price. My sales representative showed us the loan terms and processed the deal very quickly. It's been two weeks since I've had my vehicle and it's been one disappointment after another. The car itself is still great, however, the service and follow up have left a lot to be desired. We were called back just two days after the sale and told that the loan terms would be completely different from what we had initially agreed to. While we understand this can have more to do with the lending organization than the dealer itself, we later learned from the lender that we had a better financing option that was not even made known to us. Also, the car had some minor dents in it that the dealer agreed to have fixed. We advised that we could only do this on the weekend due to work schedules and was told this would be no problem. However, when we were finally contacted about the service schedule (a week later as opposed to two days later as promised), it was advised that a weekday would work best for them. I have called back and left a message to remind them about our work schedule and seek alternate arrangements and have not heard back. However, I get an email twice a week reminding me to leave feedback. Well, here it is. Great deal. Great INITIAL service. Poor follow up. This transaction really has left us feeling that we were no longer important once our names were signed. Chances are we won't be looking to do business with them again.

This was a great buying experience. Sid was a "no pressure" salesman, personable, not phony. Jeremiah made the financing a breeze and he labored to give us the payment goal we had in mind and still add additional warranties for us.

Very good service. Thank you Leonardus Leufkens - He explained to me the time it would take to car to be repair and provide me with a rental for free.!

I recently purchased a 2016 Nissan Sentra from AutoNation in Tempe, AZ after owning my previous vehicle for almost 20 years. Although my previous vehicles was costing me in repairs, it was still easier to repair than to purchase. I was extremely hesitant to go through the purchasing process. When I was finally tired of fixing a car that clearly needed to be retired I decided to start looking, and have to say if I'd known the process was as easy as AutoNation made it I would have done it long ago. Obviously I'm satisfied driving a new car, but the entire process I experienced with AutoNation has me most impressed. I'd recommend anyone thinking about purchasing a car but feels hesitant for any reason, start your journey here. The staff is friendly, and there's no 'haggling' over price or pressure to purchase. I walked in knowing exactly what I wanted and that was all we discussed - easiest car buying process ever!

Ashley Robertson was the perfect sales person for me! I'm a first time buyer and her knowledge of the car Nissan Rouge was so helpful in helping me to decide. She was kind patient and courteous . My first visit to Tempe showroom it was freezing cold and raining! Yet Ashley patiently showed me cats and brought me an umbrella as well! I didn't purchase the first visit, but with all the information that Ashley ptovid d me I decided on the Rouge. I would and will recommend to all to ask for Ashley when shopping for a car!