Recent Reviews from AutoNation Nissan Tempe

Sold a car to Autonation, ended up staying for over three hours. Ended up leaving with no money and no car. It's pretty unbelievable that not only did I not get paid but you all couldn't give me a timeline of when exactly I would be paid. Just would be "we'll drop you off a check tomorrow". Pretty absurd.

Sara, service advisor, was great! She worked with me on scheduling & pricing. Been going to Tempe location for years. Great service!

Tempe AutoNation Nissan is the very top, and I've worked with many dealerships.

Danny was on point

Everyone was so friendly, there was no pressure. Theo was very knowledgeable about the vehicle I was looking at and explained all the vehicle features. Received a fair price for my trade in. Overall good experience

I brought my vehicle in after a collision error was displayed to rectify it while active without having to schedule an appointment. A diagnostic was test was performed and the cause of the error was discovered in a very short time. I was in and out.

Cole was a great salesperson. He gave me exactly what I needed and it went smoothly for and almost new Nissan Murano that I was looking to purchase.

I was incredibly impressed by the way Sara Vance took the time to make sure she understood what my concerns were with my car

Jack Chammas was the perfect sales person for me. There was no pressure and he answered all my questions. He gave me all the time I needed to make my decision. I have worked with the service department for years and been happy. The sales and finance are equally great!

Wes was excellent! Had most of the paperwork done when we showed up! Very professional! Made the experience awesome! Jalen, finance manager was excellent as well! Very personable!

Had an oil change, tire rotation and air filter replaced. I marked my tires so when they rotate them I can change to my other rims and tires - the technician that did the work proceeds to write "COOL" on my black rims with a gold gel ink pen - I'm still trying to get it completely off! What in his mind makes him think that he is allowed to do anything to a customer's car other than to perform the duty giving!? I find this behavior rude and concerns me about what else he done to my car! I won't be back ever for anything!

Hands down one of the best car buying experiences. No haggling, no non-sense approach. Dealership doesn't do all the add-ons like others try to hook you for. Our salesman Jack went above and beyond making sure we got the car we wanted and could afford. I've bought a lot of cars before, and this experience tops them all. I'll definitely be going back next time.

Hands down the best car buying experience. No hassle, no haggle approach. Our salesman Jack was the best!

Wes worked with us, helping us buy a new car. We were very impressed with how upfront and conscientious he was. We can see how he is one of the top salesmen!

Fast and excellent service

Jack was great, courteous and easy going. No pressure, no hassle. Very patient and explained about the car in detail. I will be back again in a couple of years to get another one. Thanks, Jack.

Violeta was great to work with. It was easy to sell my car. Thank you.

My sales man was jake!!Jake!!! Jake is absolutely awesome! He really looks out for you and goes through the details with you! He is very patient and takes his time with you. He is genuinely a nice person and is just a dope person! Thank you you for all you did for me and making me feel special on getting my brand new car!! I couldn't of asked for a better person to work with! ✨️

Purchasing

Worked with Ivan very nice and professional representative.

Service was great, even with several cars in front of me they got my oil change done quickly, even gave me a free car wash. Thanks Ivan

I bought a second car from Autonation Tempe. Worked with Rudy and Jack, these guys are great. No pressure envoirnment and very transparent. From the moment I walked onto the lot, not pestered by sales people, just asked if needed any help and then left to check out cars. The after sales experience was great, on follow up with service dept Richard was great, as was Rudy ensuring my issues were resolved quickly. To have great customer service when selling a car is one thing, but a true test having great customer service after from both sales people and service.

I bought a second car from Autonation Tempe. Worked with Rudy and Jack, these guys are great. No pressure envoirnment and very transparent. What impressed me most was after sales!, on follow up with service dept Richard was great as was Rudy ensuring my issues was resolved quickly. Its easy have great customer service when selling a car, but a true test having great customer service after!

I've purchased several cars from AutoNation Nissan. The last experience was not the greatest, I regret to say. I am very pleased with the pre-purchase customer service. They went and got the car from another AutoNation dealership and made sure nobody else purchased it before I had a chance to see it. They even let me take the car to my mechanic to have it checked out. This pre-purchase experience along with my previous positive experiences with AutoNation Nissan is the reason that I'm giving them three stars. The previous owner had placed a girlish decorative button on top of the start button that was a real eye-sore. They promised me on three occasions it would be removed. They also promised that some scratches would be buffed out. Additionally, the second FOB wasn't functioning and they promised to have it fixed. I was told I'd get an IOU, but that never happened. I sent an email and a text requesting the IOU, but to this day I didn't get one. (Having a second working FOB is important to me because replacing a lost FOB can be very costly, especially for an Audi A7.) I made the purchase, I got the car was washed (not detailed because the staff had already left), but the scratches had not been buffed out and the decoration on the button had not been removed. They finally did remove the decorative button, but I had to put my foot down because they were saying I could take the car and come back later and have it removed. We made an appointment for me to get the second FOB for that Thursday (when the key specialist would be by their dealership). I went there, but I was told the entire FOB needed to be replaced, it couldn't be reprogrammed and I was told I'd get a call the following week. They detailed the car while I waited and they did a decent, but not outstanding job. The following week, I didn't receive a call or a text regarding the FOB. When I called to inquire, I was told it would be this week. I still haven't received a call. They sent me automated emails saying how important it is for they that I have a good customer experience after the sale, but unfortunately, words without corresponding action to back them mean nothing. I waited until the last minute to post a review, hoping that they would send me the IOU or at least keep me updated as to the status of my second FOB, but alas, all I got on their end was crickets.

I had my Fiancee take my car in to get it serviced and it came back with a huge, deep scratch on the trunk that was not there before. It looks like someone had something on the trunk and dragged it off. I have been trying to contact the dealership about it and have not heard anything from them. Very frustrating considering I Bought the car brand new from this dealership and had no issues on the sales side. Just having issues on the service side of things.

Emilio is the worst service advisor!!! Do not take your car here if you want an honest place for repairs. No one answers the phones, except sales of course. No one, not even managers will ever call you back and you will be lied too directly to your face. Do not waste your time, it will be weeks until you get your car back, and you’ll never know when because no one will ever call you back. Horrible experience, do not give them your business!!!! Find another Nissan!!!! Update 11/21/22- I have never once received any type of call from management even though they said they would contact me after my last review. Surprise, surprise I got ZERO response. This is the WORST DEALERSHIP EVER!!!! Do NOT give them your money, unless you’re looking to be scammed, ignored and lied too!

Transparent and no pressure. Excellent service wiout any pressure.

They never fail to disappoint. Indifferent service, ignore the customer, generally a feeling that I'm doing them a favor to be there.

Took my Juke in for an issue with the transmission and Emilio assured me it was covered under the warranty and kept me updated while they fixed my car. Good communication.

Ivan Retana Santos was courteous and I received top notch service.

Wesley did a great job in helping us with the purchase of a used car. Exactly in our budget and exactly what we need. He even helped with taking care of the rental. Great service and kind and understanding people.!!!

Sold them my car this week, the entire process was smooth and fair. Got a quote online, brought it in for verification, brought it in again for paperwork and handoff, left with a nice check. Thanks Colin and Emilee

My daughter did her homework regarding trading her car in before the equity ran out she wanted to go to Toyota Auto Nation. I observed my daughter handle her business, We were introduced to Cole who is a FANTASTIC SALES ASSOCIATE ⭐️⭐️⭐️⭐️⭐️. After speaking with my daughter he began to take over, a test drive then we waited while he went to talk to his sales managers and finance manager. What made this experience SO AMAZING! Is the calm demeanor of Cole , along with his professionalism, listening to my daughters needs “ with no hassling”. Once, the process was completed with Terry the finance manager, my daughter was extremely happy and excited. I would recommend that anybody who is looking to buy a car “ go to Toyota Auto Nation”. Ask for Cole Eichmeier Sales Associate! If I could I would give him 10 ⭐️ . Thank you everyone who assisted in this sale. I truly appreciate the honest and hassle- free car buying experience you provided my daughter. ⭐️⭐️⭐️⭐️⭐️

Efficient, Straight-Forward, Honest

Cannot recommend Wesley Mclver enough! Beyond helpful, super honest and authentic…made the experience incredibly easy and wonderful.

Tempe AutoNation one of the nicest most honest dealers I've ever dealt with if they only had a selection of Sentras they'd be perfect

Great car buying experience.!

The best car buying experience ever! Thanks Pat McDonald it doesn't get any better than you!

I’ve always received great service here!

everyone was so pleasant

Very friendly and respectful

Thanks for the good customer service! On time and friendly

Ivan is a great service advisor. He kept me informed on what was going on with my car during the time it was at the dealership.

DeAndre was great in helping, was transparent when he didn’t know something and would make sure I would get the answer to my questions. Between him and Rudy(Matthias), I had a very pleasant experience in trading in my old car for a used BMW 2 series.

Jack was a great salesman.

I have been working with Danny for a little over 6 months. Danny always provides great customer service and always ready to help!

This last appointment for an oil change was not the best. My wait was 2 hours with an appointment scheduled and my plate in the front of my car was bent and very noticeable. When I brought it up to my advisor Sarah she looked at it and said we can take it off and bend it back. There was no apology, trying to figure out what happened or even any empathy.

Your service department and service advisor was amazing. Extremely helpful like always and friendly. Sara was attentive to our needs and very professional. I will only return for vehicles services if she is there to help us. The only negative thing that I experienced was; during the time of my visit, walking throughout the dealership not one person ever asked me if I needed anything or if I had any questions about anything. That's not good customer service at all. I did relay that to my service advisor. She said that she would make a supervisor aware of it. I would defiantly not recommend any of my family or friends to this dealership with that kind of customer service. You are welcome to contact me if you find it necessary. Thank you.

Leaving this review in hopes that someone will finally return my call/voicemail. Took my car in for an oil change a couple weeks ago and they tried to nickel and dime me throughout the entire process. They even charged me $3 for wiper fluid, which they’re supposed to top off for free with an oil change. Never received a diagnostic sheet when I went to pick my car up, so I have no idea if any of what they told me was wrong with my car was even actually wrong, or if it was just to try to get me to spend more money. I also asked them to look into an issue with my speakers that I’m having and that was left totally untouched. They also didn’t reset whatever the system is in my car that alerts me when I need tire/oil service so every time I get in my car I get these annoying notifications I have to acknowledge or they stay on my screen. Very disappointed in the service I received. Paid damn near $300 for an oil change and a brake flush. Ridiculous. When I called and left a message asking someone from the service to department to call me back regarding the above concerns, I never heard back.

First off, this place deserves more than 5 stars, so I am actually rating it 10 stars & here's why! I will be forever grateful to AutoNation Nissan Tempe for the best car experience I have ever had in my entire life! The team there is absolutely amazing, friendly, knowledgeable & they 100% went above & beyond for me yesterday & this is really what customer service is all about!! My experience with Rudy, DeAndray & Terry (their finance guy), was exceptional & if you want to find out why (in detail), please read my VERY thorough in depth review of this outstanding dealership!!! (About 4 mins to read). Sorry, I'm just a very detailed, thorough person! 😂 After totaling my car Thursday, 10/27/22 (a Honda CRV), I needed to get a new car by the end of the weekend. I looked online at their inventory of used cars & found 2 that I was interested in. I called & spoke to Rudy, who informed me they were in stock, so I immediately headed there. I arrived at 9:30 am, & was greeted by him & DeAndray. I was very impressed with not only how clean this place was, but how pleasant each and every salesperson is! DeAndray went on the 2 test drives with me. Not only is he a newer employee, he's also young & holy cow was I extremely impressed by him!! He was very thorough on explaining the key features of the cars & I absolutely loved that about him! As I mentioned, I am a very detailed person myself so that stood out to me about him. After test driving both cars (one was a Kia Sorrento SUV & the other a Nissan Sentra, both in Silver), I explained to them what I liked & didn't like about them. After explaining all of that in depth, I, (or I guess all 3 of us), came to the conclusion that my next car HAD to be an SUV & HAD to have a backup cam just like my Honda CRV had! We then started talking about other models that I would be interested in. We then went to the sales office & went over a list on the computer of the inventory of nearby AutoNation dealerships & I found an SUV I was definitely interested in, but unfortunately, it was waiting on a part, so it wasn't going to be ready until Tuesday & obviously I couldn't wait that long to buy a car. We kept searching & then Rudy saw a Ford Escape Titanium (top of the line & fully loaded with TONS of extra features) that I automatically fell in love with, not only from the pictures, but the mileage, the price & all those extra high end features it had! My dream car! It was all the way at a dealership in Chandler, but I was willing to wait as long as I had to for this car. After about 45 mins, I was told it was in stock & still available, so off we went! We drove from Tempe to Chandler & after a long morning/early afternoon of searching & searching, I found it! My Ford Escape. When I saw it in person, I got emotional & cried, but these were tears of happiness!! (Mind you, I've been an emotional wreck since my major car accident just 2 days prior). I absolutely loved my Honda CRV that I had for a short 4 years & I honestly didn't think I would ever be this excited over another car ever again, but I was! From the time I arrived up to when I left, I was there a total of 6.5 hours yesterday & that was my choosing & I didn't care one bit. I absolutlely njoyed my time there. I chatted a LOT with DeAndray that day & I know I took up a ton of his time that day & he made this experience one I will never forget. Im off work on weekends, so this was what I planned on doing all yesterday. I wanted to make sure I was making the right decision & I wholeheartedly know that I did!

AutoNation always takes care of my daughters car with the knowledge she doesn’t have a lot of funds and needs to repair only what’s necessary for safety. They always explain what they are doin and make her feel comfortable with her car. Thank you so much!

I bought a 2023 Nissan Proto Z Spec. The experience I had on this purchase was exceptional. I was kept informed about the car, the status and all process. The dealership was upfront with me on the cost and it was enjoyable to just speak about cars with people that really cared about the Nissan Z and cars in General. I wish to thank specifically Cole, Garrett, Nik, Jake and Mia in Finance. What was amazing to me is that all around people were excited to see this car and I could also see their pride in being there. People came on their day off to see this car. This was the best experience I have had with the dealership and in will look at further purchase from this dealership.

Had a worst service experience with rep Ivan. My car was left about 11 am on 10/26/2023 for a diagnostic of a AWD indicator shows up on my Rouge. He said takes couple of hours, do you want to wait or leave the car. For 2 days there is no response to my calls 29 calls. End up going there to check, he coolly says we have line up cars for service. This guy and over all experience with Auto Nation of Tempe Nissan was horrible. I decided even to cancel my reservation for new ARYA that booked year ago, based on my experience. I never want to do business with this dealer.

I bought a 2023 Nissan Proto Z Spec. The experience I had on this purchase was exceptional. I was kept informed about the car, the status and all process. The dealership was upfront with me on the cost and it was enjoyable to just speak about cars with people that really cared about the Nissan Z and cars in General. I wish to thank specifically Cole, Garrett, Nik, Jake and Mia in Finance. What was amazing to me is that all around people were excited to see this car and I could also see their pride in being there. People came on their day off to see this car. This was the best experience I have had with the dealership and in will look at further purchase from this dealership.

AutoNation makes it so easy to buy a car. No extra fees and no haggling. Jonavis, Jalen, and Max all contributed to the purchase of my first brand new car, a 2023 Altima. I was so nervous to go to car dealerships for the first time, but these guys made it a breeze. I’ll be buying from AutoNation for life!!

Loved Jack!! Keep him around!

Friendly and Professional Service. I felt heard and well taken care of. Only reason it is not 5 star is price. The diagnostic on my engine was $160 dollars which is easily twice what the shops around my home charge.

Did a great job in servicing my Murano and repaired our brake problem.

Wes is the man.. smooth character through all the process. Absolutely impeccable to my needs and understanding to what I wanted. Great job

Nissan AutoNation Tempe- Sales - I had an excellent interaction right from the beginning with Jake. He is very transparent and honest - something to be appreciative of. There was another option for a used car with a higher asking price but Jake was very forthright on the pros and cons. Decision making was easy! The whole process was simple and very simple. I would recommend Autonation Nissan for their cars. Car: I purchased a Nissan Sentra. Very good car to drive and good stability. Good features. Service: The first service after purchase would be due in 6 months. So will update. But in my opinion should be hassle free since the service is right there. Takes about an hour or two but good seating area

Service advisor with Danny. It was very helpful and respectful of my disability. Thank you.

I dropped in with no appointment to get my tire pressure checked. I received an email notification reminder that I needed tires replaced. The service rep checked to see if the two tires I needed were in stock. They were! I then asked if my tires could be replaced that day knowing that i didn't have an appointment. She told me yes, she could squeeze me in. She worked her magic and did just that. My tires were replaced and my car washed. I was very pleased and grateful.

😁oil change was fast and i was happy

Wes was such an incredible help in my search for an electric car! Was very informative and made the process very easy! Highly recommend!

Was happily surprised at the amount given for my car. The whole process fast and easy. Thank you Cole

It took 7 months to get my warranty item fixed. Don't bother with this place. Horrible service and NO communication. If I had not called them back, I would never have heard from them again.

First time going to this location. I scheduled an appointment for service online, it was fairly simple and quick. I received confirmation email as well as a text to reconfirm appointment. Once I arrived, I was greeted and helped right away. I waited on the lounge room. Tv, wifi, water and coffee available while you wait. Check out process was smooth and quick. Very professional service!

Wes, did a great job finding the model and color of car we were looking for. He was very responsive with our questions. Great car buying experience. I highly recommend Wesley Mciver and the AutoNation Nissan Tempe team. Oh yea we came up from Tucson. Well worth the drive!

Jake at the sales department was great! He was very professional and knowledgeable, most importantly he was not pushy. He made the purchase process fast and easy. I would definitely recommend him to my friends and family.

Jake needs a raise asap? Because of him we bought two cars

I just picked up a cherry of a sweet ride at this location. Bill ( sales), and the finance manager really went above, and beyond what I call quality customer service ! Thanks to everyone at this dealership for making my search for a quality used vehicle extremely successful!

Wesley was great to work with. We asked for fast service and he delivered. He was very responsive to all of our needs and we are pleased with our purchase. Thanks!

Looking at the reviews I expected to have a good experience. I have been looking for several months and have learned a solid number on my trade in. I inquired about a vehicle and what my trade would bring. They low balled me so bad on my trade it could be nothing but trying to take advantage of me. No thanks. Not looking for games, just a car.

11:00 am appointment for oil change service advisor said 2 hours. Why 2hours with appointment????

Emilio and the service techs were friendly and efficient!

Got into a bad deal and was truly blessed to have Wes, take the time out of his day to help me,fix my mess and explain the whole loan process.I went from a 2011 Jeep 100k miles to a 2020 Nissan Rogue with 30k miles paying less a month. This man was unbeatable with his knowledge and expertise even tho he wasn’t making any kind of Commission, Thanks Wes.

I had a great experience in purchasing a car from AutoNation Tempe. Jack Chammas helped and assisted me to buy the right car that I was looking for, with no marketing and sale pressure. Thankyou so much Jack for making this process so smooth.

Great. Service.

The Internet Sale Associate, Jake Lau was very helpful and friendly, he listened my questions and showed me all the detail of the car's function, thank you for his help.

Had a Issue with my Cars air filter box that was solved within two hours and was relatively Cheap to fix. if you need work done, i would recommend that you look up or purchase the parts you need fixed before you come in to simplify the job.

Went for a car sale. Got the best price and no hassle dealing ask for Colin in the used car department.

Very disappointing service experience. Boyfriend brought my vehicle in for a tire repair; my tires have a 24 month warranty through Nissan. Service advisor told him that since the vehicle wasn’t purchased through that specific dealership, they can’t honor the warranty, which is not correct. Having worked at dealerships, I understand that this kind of repair is not profitable for the service writer. But it is still part of the job. I’m sure Tempe Nissan would want the dealership I purchased my tires and vehicle at, to honor the warranty if one of their customers required a repair while out of town, rather than turn them away based off laziness. Brought the vehicle back after confirming with my regular service department and was told this time by the advisor that they would need the warranty phone number to do the repair. Don’t know if this is poor training or laziness, but would think most NISSAN service advisors would know how to call NISSAN to check on a warranty. Really ridiculous and a waste of my time.

I bought a new Nissan Versa. The sales representative was so nice. He was very knowledgeable about the car and very helpful. The Sales Manager was also very kind. He did his job but did not take over the sale. I liked that. Everyone did their job quite well and therefore I was pleased to buy my car from Tempe AutoNation Nissan.

Jack Chammas is AMAZING!! Go buy a car from Jack, today! He is friendly, kind, knowledgeable, and makes sure you are taken care of. He is not pushy but instead listens to what you want and need and provides you excellent options. I will ONLY ever buy a car firm Jack, from now on!

I had an amazing and easy process with AutoNation Nissan Tempe. Our sales man Wesley Mclver was very helpful and made sure we got all the things that we wanted with the suv that we choose.

I brought my car in for an oil change and added a break service check on to my appointment. The service technicians were quick and prompt with the service and met my expectations for great customer service.

If you are in the market for a vehicle, call Max (Glatzmaier) at Tempe Nissan, seriously. He went above and beyond and was so wonderful to work with. Since it's AutoNation, he has access to all the vehicles at any AutoNation dealership (it's just a coincidence that we ended up with a Nissan). Tell him what you're looking for and he'll keep watching until he finds it. He was very patient with us. I'm sure he's just as good if you're shopping for a new car too. The other staffers we interacted with were awesome as well. No pressure and a great experience all around. Highly recommend!

2nd car with AutoNation. As always a great experience. People are very nice and polite to us. Answered my many questions too. Got a fare price with how the car market is now and a fair trade on my other vehicle. I will have all my service done with yhem and will return when we get another vehicle. I worked with Cole a great guy. A few months later and i need to update. I still love my Frontier. The service is not what it used to be. The old service mgr. I think was Michael and took great care of me when they broke my windshield putting on a new mirror. After getting it back i noticed my paint was damaged by replacing the windshield. They repainted the top of the cab. Im not happy that i dont have original paint but accidents happen. About 6 weeks later i noticed the paint bubbling in one area. I went back and the new service manager basically told me that they did me a favor fixing it so i didn't have to claim it on my insurance. That was the last straw. Not acceptable it happened on your property your hired help. To make matters worse it is now being painted a 3 TIME. who would call this acceptable at all. I spent my time and lossed income having to come back now 3 TIMES to repaint my truck. Needless to say i am not happy and im sure no one would be either.

Upon arrival I was greeted with respect and dignity by Max who originally spoke with my daughter who originally communicated with Max, via online and phone, and was then forwarded to Garrett, Max’s manager. The interaction with these gentlemen was superb and they exuded the customer service from their training and the leadership of Garrett; Max was a joy. I was advised as to the status of the car and each step of the process. All the details of the transaction were presented and completed as promised and I have NEVER been treated so nice while buying a car. It was my best experience EVER! To complete the financial portion, Fabian, was too such a gentleman and respectful. He understood that nothing could be done without my daughter’s direction, she takes good care of me, and worked patiently to complete the transaction, again, with respect and professionalism. In summation, Max, Garrett and Fabian represented Nissan AutoNation in integrity, professionalism, respect and EXTREME customer service on August 30, 2022 and I can now say in my 68 years of life I had a good experience in purchasing a car. Whatever recognition they can receive, even to the level of an over and above financial compensation, I hope they receive their VERY EARNED due. Max, Garrett and Fabian THANK YOU VERY MUCH for ALL you did and may your prosperity blossom a hundredfold. Respectfully, Angelique Martin A VERY Satisfied Customer

The salespeople, mechanics, and the financial supervisor were extremely helpful to me. They were assisting me with whatever I needed or asked throughout the entire process of purchasing a new vehicle.

I was happy they would actually look at the car since most other places would not, claiming it would be a month before they could. However, they would never answer their phone or return my calls. Took them 4 business days before they did. It was only a dead battery and they charged me quite a bit just to tell me that. Wouldn’t jump my car, so I and a friend had to do it. They also lost my keys and gave me keys to someone else’s vehicle. I found the key in the car and was able to jump it. Really bad this time compared to other times I have been there

I had a very good experience in buying my Nissan Sentra. Was treated well by all staff members.

3+ hours for an oil change, and I made an appointment. Wouldn't recommend.

I had a battery issue today. I called service department to come in exchange battery and was told be there by 5:00pm. When I arrived spoke to a unknown service tech told me the attendants left at 2. I asked if I could leave my vehicle until Monday and get rental. He said no rentals available and since independent owned can not call another Nissan dealer for me. When I left my engine light came on and hoped for best to drive 45 minutes home. I felt I was treated very poorly and disrespected. He had very poor customer service. I hope no one else receives this type of customer service.

Terrible terrible customer service. It took a week to hear back from my technician about what was going on with my vehicle. I had to call everyday. Nobody answers the phone. I had to call the sales department just to speak to someone. They left my technician notes and emails and he still didn't get back to me. They need to hire someone to answer the phones or at the least have a way to leave a voicemail and listen to the voicemails.

this is a company that I trust but I have to say you can never get anyone in the service department to answer the phone

Came here for an oil change and to get some things checked. My appointment was at 8 it is now 1:30. My car was forgotten, i believe lol. Someone finally came to let me know what was going on. Not much cuz they didn't check anything. "Just what the computer said" At this point I just want to go home. They are not gonna charge me but my time is precious. I didn't appreciate this experience. I will never come back if I don't have to. What was the point of an appointment lol....

I’ve been bringing my 2013 Rogue to Autonation Nissan Tempe since I bought it. I had an appointment Monday morning at 7:00 am to have an airbag light checked. I dropped my car off Sunday night and called on Monday at 9:00 am. The phone rang and rang with no answer. I called back 4 times and wasn’t able to speak to anyone. Autonation has always been good about getting our car back the same day. I was frustrated so I left work and drove down there. The advisor Danny gave me his card and told me the car hadn’t been looked at yet. I called back at 5:00 and Danny’s phone kept going to voicemail. I had to leave work and drive down a SECOND time. Danny told me it wouldn’t be looked at today. He promised it would be first thing tomorrow and he would call me as soon as it was looked at to give me a quote. Well by 11:00 am tomorrow no one had called and I couldn’t get through on the phone. I had to drive down a THIRD time. Danny brought out his supervisor who told me my car was still a few hours away from being looked at. No one was apologetic. No one seemed to care I had been a loyal customer for 9 years. No one seemed to mind I had to borrow a family member’s car to get around town. No one seemed to care I had to leave work 3 times to check the status of my car. No one offered a loaner. And Danny had mysteriously disappeared. Such a shame. You LOST a loyal customer today Autonation. As I mentioned my car is 9 years old. Guess where I won’t be buying my next car?

Service department is grossly understaffed. Day started off poorly, needed to wait nearly 30 minutes just to complete check on for drop off. Dropped car off at 8am requesting advisor to reach out with any service recommendations beyond oil change. At 3:30pm had still not heard anything and tried to reach someone at the dealership. Phone calls either looped through automated system and hung up. Was able to reach somebody from sales on the phone who just transferred me to voicemail or back to the automated phone system. Tried to contact someone through chat on the website, not available for sevice. Tried chatting with someone from sales to get through, several people ended my chat without resolution. At 4:45 I finally received a call from the service advisor indicating that the car was ready for pickup. What? I had requested a call to discuss any additional services that may be needed. Picked up my vehicle shortly after 5pm and found that the rear window had been left down when it went through the car wash. Back seat was soaked!

Terrible customer service. I took my car to them two weeks ago for a key system alert. They didn't call me once to update me. I had to call almost everyday to attempt to get an update. And most days nobody answered the phone, even though I'd call 3-6 times. The only time I'd actually get to speak to someone is when I'd call the salespeople. And one person said they'd leave a note for my technician, and two of them sent me to his direct line, and I'd leave a voicemail but still wouldn't hear back. When I did finally get a chance to talk to someone in Service, he said my technician wasn't working that day (so does that mean my car wasn't touched that day?) And he said he'd leave my technician an email. When I finally got a hold of my technician (thanks to someone in Sales) I asked if he got the email or note. He said he gets too many emails, so he isn't sure and he had a big stack of notes. So maybe mine was in there. I understand being understaffed. I understand being busy and unable to answer the phone. But to not update me for so long when I'm trying to get a hold of someone is just ridiculous. They need a better system of how they communicate. Hire someone to answer the phones. Actually check your voicemails and emails. Or have an option to even leave a voicemail, because the number I dialed would ring and ring, and then eventually hang up on you after several tries. Just got my car back today and it's been two weeks. Will not be going back.

Michael in the parts department helped me get a sun visor replacement for my 2015 Nissan Sentra. I enjoyed talking with him about our day. Considering all that is going on in the world today, sometimes just talking to someone and getting a different perspective gives you a better view of your horizon. On the way out Brandon in the service department answered a question I had about my car, he also had great customer service. Having excellent customer service ensures that I feel that my needs are being met. In my experience, Michael and Brandon have shown me that AutoNation Nissan is my first choice for parts and service for my family, friends, and myself. I appreciate you both, have a great day, you deserve it.

Good experience with AutoNation, had to walk-in without appointment and were able to quickly service my Leaf car

Sara Vance, assisted me while getting regular maintenance. She and her team have been really swapped with work. However, she still showed care went above transactional experience and created a relationship. Thank you Sara and the rest of the Nissan Team.

The last 2 times that I brought my car in for an oil change, I've had to wait an unreasonably long time. I always had an appointment, but the first time I waited for 3 hours, and the next time for 2 hours. Since we only have 1 car, I had to wait there for it to be done.

I was shopping around for an Audi and Andrew found the perfect match for me. The buying process when smooth and fast and now you can catch me in the streets of Phoenix not speeding ? highly recommended

Our salesman Jack did not waste our time attempting to up sell us since we went to see a specific vehicle. He insured that our car was spotless . There was a warning light on the dash . I had to bring the car back and was given a loaner vehicle to drive so that that could be fixed. ( It was a misaligned bracket that caused the sensor to go off) . Despite that , all has gone well with our experience.

Sarah was very welcoming. Took my 2019 Altima (26,900 miles) in for oil change. Car was washed and ready within 2 hours as promised. Sarah also called to inform me of need for new tires and had quotes at the ready. Also identified that my vehicle needs new brakes - front and back!! Appreciate the heads up and concerns for my safety.

Sales associate Deandray was a great help with my car buying experience. Him and his management team made the buying process simple and easy! Would recommend to everyone !

Calling is a waste of time. Phone system is terrible. Service department is difficult to work with. I plan to go to the Nissan dealer in Gilbert for future service.

My AC went south on a 106 degree day in Phoenix. O called Nissan Tempe and they were able to get my car in right away! Thanks to the great work of Ivan, it was finished quickly and efficiently! I love my 2017 Nissan Leaf and the service team !

I had a great buying experience here. I knew the 2 vehicles I wanted to look at here I arrived at the dealership. My salesman Cole E was GREAT. He didn’t try to show me other vehicles. He only showed me what I requested to see. I then chose the vehicle I wanted to purchase and he made the whole purchase process very easy and fast !!!

I went in to get an oil change for my 2016 Altima which was quick and easy! While I was looking around at the new vehicles. Theo came over to show off the new Altima's fixtures. Later I was driving home in my 2022 Altima! Love all the new upgrades!

From the minute I walked in the door everyone was very friendly and helpful! I would highly recommend AutoNation! Purchasing my vehicle was a smooth process, I have to give props to Jordan and Jelen....they made the whole process easy and were so accommodating.

Easy from start to finish.

Thank u autp Nation god bless😃

As always you have the best customer service. Emilio answered all the questions and I was out in an hour with my car fixed.

4 months ago we met our sales rep Cole E. He is AWESOME. He is not like a typical sales man. He cares, is honest & transparent. It’s not about selling the car but helping you get the car you want. We felt good with him & purchased the car. Last week I went back & purchased another car . He did everything for us to get the car as another party was already in negotiation for the same car. I highly recommend Coke. He won’’t BS you just to sell. It’s Cole that brings me back to this dealership. Auto Nation Tempe - Cole is an asset to your company. He portrays an impressive image for your dealership. Cole you are AMAZING, OUTSTANDING & I’m so GRATEFUL for everything you did. ❤️❤️❤️

4 months ago we met our sales rep Cole E. He is AWESOME. He is not like a typical sales man. He cares, is honest & transparent. It's not about selling the car but helping you get the car you want. We felt good with him & purchased the car. Last week I went back & purchased another car. He did everything for us to get the car as another party was already in negotiation for the same car. I highly recommend Coke. He won"t BS you just to sell. It's Cole that brings me back to this dealership. Auto Nation Tempe - Cole is an asset to your company. He portrays an impressive image for your dealership. Cole you are AMAZING, OUTSTANDING & SO GRATEFUL for everything. ❤️❤️❤️

Great job!!

Service is a little slow and unpredictably so, appt. or not, but good. Very hard to get to any one by phone, easier by app or ?three to four hours for oil change, tire rotation, and brake fluid change. Great car wash included!!

Extremely professional, helpful, and friendly. Danny's character made the process much easier and comfortable.

Service is terrible. Purchased brand new vehicle in June. Vehicle was in service due to mechanical/ faulty parts. 2 weeks at the dealership without any updates from service department. Vehicle is back at the dealership for serious safety concerns and same issues (almost another 2 weeks) no calls or updates. Vehicle fails to accelerate and breaks for no reason. Driver is not in control of vehicle. Dealership fails to update owner, when contacting manufacturer (Nissan) they push issues off on dealership. Never again will I purchase a vehicle from this dealership because the service department is terrible at communicating and they fail to address safety concerns timely. Dealership never has loaners available and now they tell customers to take it to another dealership. Dealership leaves vehicles idling wasting gas. Dealership & Manufacture do not offer any replacement of fuel wasted by service department. Throwing money out the window, wasting time and resources. Basically, stuck with a lemon vehicle with 3,600 miles on it and I fear for my life while inside the vehicle as I’m not in control.

Very kind and courteous.

I had the pleasure of being assisted by Max for my experience. I wish I could put into words how grateful I am for his knowledge, kindness, and genuine personality. I felt welcomed the second I walked in and didn’t feel pressured to purchase. I came back the day after and he helped me get into a car that I loved and most importantly feel safe in. I have already recommended him to friends who are looking and will continue to return for service. Thank you again, this experience has truly been the best!

The representative was amazing and the technicians did an amazing job!

Very professional people i talk to Carlos who take care of the problem I had with my car I recommend to anyone to go to AutoNation Nissan if want to fix your car problems or just to do the service done by professionals plus they wash my car for free ...

Did not tell me about a diagnostic fee, did not contact me back when they said regarding my repairs, I could not get past the automated machine to get to the service people for 2 days, returned my car with glove department opened and everything out of it onto the floor of the passenger seat.

Great car buying experience with AutoNation Tempe buying a new Pathfinder. Worked with Jack and Rudy, both very relaxed and no sales pressure tactics or add on used by others. Very transparent price structure. Ran into a small issue with upgraded hitch and they ensured to get it resolved quickly and to 100% satisfaction. If you want a hassle free and good customer experience visit here.

I called and was immediately put on the appointment book. When I got there they looked up the car and took the car back for an oil change. I was there less than an hour, never has this happened and I was very pleased.

I had done an online search. Asked a few questions online, got with Jake- sales associate... he was able to call and then text me... I already had made my mind up to get the Nissan Murano 2019- as long as it fit and I felt good driving it. I drove out there- I live an hour away- and he had it ready... drove and took it. Jaylen was cool- talked with me and got my paperwork done... I was in and out in like 2 hours... from start to finish. It was nice to just get in and get out.... and they were personable and caring to my needs. They knew I lived an hour away... and I had to get up early... so they really just expedited my process quick. Thanks guys!

Made an appointment for 8/19 in advance to do an oil change and warranty work. Took the day off to do it only for them to refuse to do warranty work and only an oil change. The entire reason for the appointment was for warranty work. I could have done an oil change somewhere else for cheaper. I drove 45 minutes and they wouldn't even look at my vehicle for the few IN warranty issues I have. Told me to come back the next week and leave it. Now, that time has come and they won't give me a rental or loaner car while they take a week(or more) to fix my COVERED warranty issues? What's someone supposed to do if they only have one vehicle? Avoid this place. Side note, your advisors are impossible to get on the phone. Takes numerous calls just to find out your truck oil change was done hours ago.

great experience. Very grateful for your service

Outstanding service!

The service advisors I dealt with were all friendly and efficient and the work was done promptly. My service advisor was not there when I arrived to get my car back but another one promptly took care of me.

When I first pulled into the service area, my presence was ignored for at least 5 minutes. Finally, I opened my car door and stepped halfway out of the vehicle. Several more minutes passed before I was addressed for my scheduled appointment. Once Sarah engaged with me, the process went smoothly. I waited inside the showroom area while my car was serviced for its 60K maintenance visit. Sarah then walked me through the work completed and had questions how to bill for my company’s fleet vehicle. Yet another 10+ minutes passed, I went outside to the service area (the service agents share small enclosed glass cubicles) to speak with Sarah. She was on the phone still working on processing payment. When I stood outside her glass cube, she held up her index finger (indicating she would be with me soon I guess). Needless to say, I left the 100 degree temperatures and went back into the showroom waiting area. Sarah eventually came in to inform my payment was secured and handed me my key fab. She walked outside with me and engaged nicely with my service animal. The goodbye pleasantries were sufficient. I must say the service at thee AutoNation Nissan Chandler is about the same. I decided to visit the Tempe service team after being consistently disappointed with customer service at the Chandler Nissan (5 minutes from my home).

Quickly attended to. Clean wait area with complimentary hot coffee and hot chocolate. Free WiFi to continue your work until your car is serviced.

Good advice to help me with my car problems

Beyond excellent service all around. Would highly recommend

$500+ transmission service every year because Nissan has faulty transmissions is a bandaid way to address an issue. Putting the cost on the consumer for your poor design is BS. Other car makers use the same type transmission and don't have these issues. Mine had to be replaced twice (once due to this dealerships poor replacement). I used to be a Nissan fan but no longer will purchase Nissans. (Have previously owned six Nissans...won't buy another one!)

I am a very satisfied costumer. I would also like to commend Jake Lau and Terry Brown for their patience in assisting us all the way. They are both very friendly, honest and worked hard to give us the best service.

Great customer service with Danny and Rafael amazing very respectful representative. AutoNation has been really fast service and everyone is helpful once you arrive. thank you 💗 😊

Everyone was friendly, and extremely helpful!

Working with Andrew, who was one one their newer sales people was super easy and no pressure. This was the best car buying experience I?ve had so far. I have purchased cars both through a traditional dealership and through Carmax, and they both were not great. I highly recommend this dealership.

Danny my service tech was very good. Work done was excellent. They definitely seem understaffed and need to hire more people. Danny and maybe one other guy was there. They have the service techs also doing what used to be the cashier's job. No cashier that I could see. I bought both of my trucks from here and have always been happy. I tried calling for an appointment but nobody would answer the phone. I finally just went down there and dropped the truck off and told them to call me when it's done. I really hope management there can hire more people. You never want to lose good employees by overworking them.

Update: Finally had the time to try again to get windows tinted and another oil change. I was very skeptical due to my previous experience. However, Sara was amazing. She heard that I was not very trusting in your dealership service department and made a promise to me. Not only did she meet her promise but exceeded it! For Sara, 5 stars!! Previous review.... I had called and made an appointment for my 1st service and to get my windows tinted (came with plan when I bought it). Apr. 2nd at 11:40. I called on previous Tuesday to verify the tinting was happening right after oil change. Lady confirmed. I called on the previous Thursday to verify that you had a shuttle service of some sort because it was going to be a long wait. Lady said yes. So I planned accordingly, with my 9 year old granddaughter along, we brought lunch, drinks, snacks, bathing suits, even bread to feed the ducks at the park. Arrived at your service area, man checking us in verified in computer service and tinting. Has me pick out shades of tinting. I then ask him where I get shuttle? He replies, no shuttle on Saturdays...... Wow, it's going to be 6 hours or more what am I going to do with a 9 year old? Oh well, go into lobby, start looking on Google if there were places to walk (Uber) to when I get the call from another man in service saying there is no tinting on Saturdays, WHAT? That's the only reason I came to Tempe cause I was told Tempe could only do tinting. I live 3 miles from superstition springs, I could get oil done there! Oh well, at least the wait will be cut down. He said 2 hours. At 2 1/2, I went to ask and he said it was done and being washed. I don't know how I'm going to get the tinting done if not on a Saturday because I work Monday through Friday for a Hospice and I need to drive from patient to patient.

Chris took care of the problem and worked with me on service! The technician appears to have done a great job getting the problem addressed.

Visiting AutoNation Nissan was completely horrible and I am definitely never going there again nor would I recommend anyone use them for service on their vehicle. For such a bad experience, I wouldn’t even purchase a vehicle there either. I setup an appointment for Wed, Aug 3rd to get 3 things serviced, back door lift gate passenger window Driver door key handle piece that fell off Upon dropping off the vehicle, the service advisor, Carlos asked IF the car needed to stay overnight, was that ok with us, however never mentioned that for our vehicle issue, it would be 2-3 days for just a diagnostic. We never heard from them on Wednesday so we drove to Auto Nation to get feedback in person and that is when another service advisor (can’t remember the name) disclosed that it would be a 2-3 day minimum to just figure out the issues of the car so they could call our car warranty and see what was covered. We then asked for a loaner vehicle because it was then that we realized, we’d be without a vehicle for the next few days.The service advisor said there were no loaner vehicles so we then asked if we could take the vehicle until they were ready for it and they said that IF we took it, the clock would reset only to wait another 2-3 days for a diagnostic. After providing no solutions or offering any other help, we felt like we had to comply and left the car there another day. The following day (Thursday) I received a phone call at 4:13pm and it was Carlos telling me what was wrong with my vehicle which was a validation of the issues I had described above. He then proceeded to tell me that they still needed to call the vehicle warranty to see what was covered so we’d know if there were any out of pocket expenses. I waited the entire next day (Friday) to hear back from him. He called at 2:24pm to provide an update and told me that only the lift gate was covered through warranty and all other fixes would be approx $250 out of pocket. I told him to proceed with the lift gate and I would talk to my husband about the other 2 issues that were out of pocket. I asked how soon the lift gate could be fixed and be assured me that by end of day Friday, it could be fixed. I asked him for assurance and when he placed me on a brief hold, he then came back to tell me that the mechanic working on our vehicle was gone for the day so the soonest they would work on it was Monday. I asked for him to please assure us that we would have our vehicle by end of day Monday and Carlos assured me it would be ready. I then, called the dealership all day Monday AND Tuesday and every option I selected (service, parts and sales), rang and looped back to the main line. NOBODY PICKED UP, NOBODY! Not even an option to leave a message. I received no call or message from anyone at AutoNation Nissan. We were upset to say the least, so again, we drove to the dealership to find out what was going on with our car because mind you, it’s been a week at this point. As soon as my husband walks up to service, Carlos is standing around doing nothing, he notices my husband and he starts walking the opposite direction. My husband calls for him and asks for our keys. At this point, we are ready to take our vehicle home, serviced OR not. Carlos tells my husband that he needs to check because he thinks our car “may not be put together.” He comes back and the car had NOT BEEN TOUCHED. He then tells us that we should have called and my husband tells him that we’ve been calling with no luck and the right thing to do in CUSTOMER SERVICE is to reach out to your customer (which he did not for 2 days). He then tells us that we would have to pay $160 for the diagnostic which we refused to pay because they did NOTHING to our vehicle. Carlos then tells my husband that they are just busy and he has about 30 mad customers, like us. He also told him that he was happy to call us back when things calmed down and they were “less busy”. We left the dealership with our vehicle after a week and NO work complete. NEVER going back to this dealer nor would I recommend to anyone!

I’ve now purchased my 4th vehicle from AutoNation Nissan Tempe. They’ve always been easy to work with. The sales staff Cole and Jack, were knowledgeable, and presented options to fit my budget. Fabian who handled the financing did a great job getting the best interest rate and took time to explain options. This dealer also has a 5 star service department where Ivan has been extremely helpful in keeping my vehicles in excellent condition.

If I could give this place NO STARS I would. I purchased a vehicle from AutoNation Nissan in Tempe a few years ago. Experience was alright and my car has lasted fine. I have returned a few times to have my car serviced there, went fine. However, try actually calling the service department - IT'S IMPOSSIBLE to get ahold on anyone. They do not answer the phone, there is no manager that is willing to work on this issue and I was told by a few employees in other departments that "the employees in the service department are lazy". They do not answer the phone. It keeps ringing and ringing and then you have to call back and ask for a different department you don't need just to tell them the service department will not answer the phone. I had urgent questions and urgent needs and no longer live conveniently close to this location, but they just couldn't answer the phone to help me. In an entire day, I called at least ten times just to have it ring and ring and ring, then when I just asked for a different department just to ask them to have service department answer the phone, they had to walk over to the service department with a note. 3 different employees from a different department had to walk over the message that I needed help and to ask if they could please answer the phone. I will seriously never go here again just to avoid this nightmare. I want a quality car and a dealership that I can communicate with and that I trust and if your other departments are saying your own employees are lazy, it's honestly so unprofessional.

Terrible captures it best. First, the Service Manager Richard failed to record our appointment …. and the reasons for the appointment. It went downhill from there. We arrived 1 hour before the appointment which is what responsible people do. Then we discovered that Richard had dropped the ball. We left 4.5 hours later with no resolution of the warranty issues and hopefully with a completed oil change and tire rotation. After owning Nissan autos for the last 10 years, and using 7 other Nissan service departments, this experience leaves a very bad taste in our mouths.

Jake and Jaylen made the process quick and easy. I was in and out within just over an hour...with the test drive. I knew what I wanted. asked a few questions. Bam...got my new Murano. They were personable and talked with me. Not at me. Helped me with my car...thanks guys.

This is about the service department. My husband and I have called countless of times to talk to the service department about a potential recall I have on my car and they never answer our calls. My husband talked to someone in sales and they wrote our name and number down for someone in service department to call us back and they never have.

Dropped off my daughter's Versa with an a/c issue on a Monday. Danny my Service advisor called me later that day to provide an explanation of the issue and that the part required was not in stock and would take 2 to 3 business days to be received. Thursday morning I left a message for Danny for an update but did not receive a response. Friday morning I left another message for Danny and again no return call. Called dealership back late Friday and spoke with another gentleman who advised me that the part had been received and expected work to be started on Saturday but didn't know if it could be completed until Monday. He advised me that Danny worked Saturday and would have him call me first thing in the morning. Never received a call from Danny and finally tracked down another gentleman who informed me that another part was needed and that part wouldn't be received until Tuesday. Same struggles again the following week trying to get an update. Danny finally called me to advise the work was being completed and could come pick up the vehicle. I was not charged for additional part required and dealership honored the original quote.

Auto Nation took care of my car when I went in for service. The staff are always friendly and courteous. The staff member who helped me purchase my car went above and beyond his duties to make my first purchase of a car go smoothly.

Called service and got hung up on, called again and the guy was rude. Called a 3rd time and they never answered, they just kept re-routing my call back into the main menu. I called Larry h miller instead.

Working with Andrew, who was one one their newer sales people was super easy and no pressure. This was the best car buying experience I’ve had so far. I have purchased cars both through a traditional dealership and through Carmax, and they both were not great. I highly recommend this dealership. I didn’t have to handle but didn’t feel like I was buying a car not knowing what I was getting like it was with Carmax. In fact when I had a small issue with my mirror, they helped me out right away. I highly recommend this buying environment through Autonation and Andrew.

They did a good job.

Rafael was extremely diligent and kept me informed during the entire repair process. 10/10 will be here again

JACK CHAMMAS is amazing he made the car buying process so easy!! Ask for Jack, so he can make it happen for you. It was truly like pressing the easy button. You and your time matter at AutoNation Nissan Tempe!!! He is truly a 5 Star Salesman! Thank you again Jack!

I brought my car in 2021 June. Every since I had the car the wind is blowing on the drivers side like the window is not closing. Dealer said the door needs to be taken off and they will call me when they have a rental car. Over 4 months no rental car. I have texted and was told to dry different dealers miles away. I cannot believe that anything I have asked or texted to them about has been ignored. This is a warranty issue and I should not have to drive miles out of my way to get his issue taken care of. I have asked for the managers name. I am so disappointed in my purchase to begin with the transmission clunks, it is not a smooth ride, but it was a vehicle I could afford and good on gas, but to be just ignored and disregarded is extremely upsetting to me.

Got a nice new Sentra from AutoNation Nissan Tempe, the salesperson Wesley is really friendly and helpful, and the purchase process is also very smooth. A good place to have your own car!

Good experience

They are understaffed and angry. The service manager yelled at me over the phone. they had my car for 3 days and then said I need two tires to fix my traction control problem. They did not realize that I did auto software for a living and lied to me to make their job easier. Unacceptable. All he had to do is say ok and get off the phone, but no, he had something to prove over the phone. On top of that they were rude and never answer the phone. I had to drive in to talk to a service person. No voicemail, just a circle of prompts that lead to the phone disconnecting.

After hearing a thumping noise in the car and not knowing where it was coming from, Richard, service manager, spent time with us and driving car to determine cause...this was second time at dealership for this problem. The technician made sure all bolts underneath were tight. Richard checked out all possibilities. We are thankful for Richard and the General Manager who help to solve our problem. It turned out to be a storage problem. Thank you for these employees for being patient with us. Not only did they treat us with respect, but even would not accept my offer to pay for oil change...we appreciate their dedication...thank you so much...

Jack was pleasant to work with from the start of my visit. He held the door for me and help me with my appointment l. He was very professional and friendly . Keep up the excellent customer service it doesn’t go unnoticed.

My husband and I went to look at a car we saw online on a Saturday evening. Jake Lau was the person helping us. After driving the first car and deciding it was too small he walked us around to find more. We drove a second that we loved but just could not afford at the time. Jake took us inside to search their surrounding lots for cars that fit our needs and budget. He went and got a car from a lot near by around 8 p.m. on a Saturday night, in the rain so that we could drive it. We loved it and ended up buying it. Jake went above and beyond to help us find a car that was perfect for us. We never felt pressured or rushed and he was able to read the room and tell when we needed a minute to ourselves. The finance guy, Terry, we worked with also great! He took it upon himself to switch around our signing information to get us a lower monthly payment. I would highly recommend buying a car here! We will absolutely come back in the future!

Always a little hesitant to go to the dealership for service, but I can honestly say I felt Rafael Muniz-Sosa treated me with respect and care. He explained everything they needed to do and kept me informed during the entire process. I will no longer feel hesitant to return to AutoNation Nissan for future service and/or purchase

Excellent service! Richard and his team are great and always get my needs taken care of.

Had everything go wrong, supply shortage, vehicle damaged in transport, and various other delays. But through it all the sales team and dealership management was great, none of those things are their fault but at the end of the day they found a great replacement from another dealer with all the options I wanted. A++ Above and beyond and they didn't play any games with pricing or those greedy "market increase" stuff other dealers in the area are doing. Maybe that was just my deal, still great people and I would buy another vehicle from them again.

Always a great experience

The service team is great!!

They diagnosed my problem.

I received exceptional customer service from walking through the front door to driving off with my new vehicle. Garret, Max and Jelen were absolutely amazing!!!

Made an appointment for a replacement battery to be installed. I really never understand the need to make an appointment, if I have to continue to wait around 15 minutes before a service advisor greets or even checks me in. Took almost an hour in a half just to install the battery before I was on the road again. This is the real reason I DO NOT SERVICE my Rogue at Nissan dealerships because of the wait times. It's as if the technicians think everyone has time to waste by waiting for their vehicle to be serviced. My husband takes his Tacoma to be serviced at Toyota and I'm always amazed at how little time the techs take to complete his basic oil change/rotation of tires, within 30 minutes. Now that's service with the customer in mind.

I had a fantastic experience here! I was interested in replacing my 2020 Nissan Frontier (pictured) with a new 2022. I called the store and reached Wes who let me know that the truck was in stock and took a photo of it for me (also pictured). I arrived and was promptly greeted by him. We went on a nice long test drive, and he then gave me upfront, transparent pricing with no dealer adds or market adjustments. I left to think about it with no pressure, spoke with my wife, then they worked with me some more on the price to get me into my new truck! I can?t say enough about the experience start to finish. I also worked with Nik and Gerret, sales managers, and was even reached out to by the store?s General Manager, James, about my experience. Signing the paperwork was also a fast and efficient process and the business manager, Terry, was also no-pressure in his approach. I will be back, thank you!

i went in hoping to get a jeep and my girl kass wasn’t letting me leave without one! she made the process so easy and calming and never made me feel like what i was asking for wasn’t achievable. she was patient and treated us like people or friends even. all of her and her staff did everything to make it possible and i am so grateful! i’ll deff be returning to her for any other vehicle purchases in the future! 😌

Nik’s awesome! Great to work with.

I had a fantastic experience here! I was interested in replacing my 2020 Nissan Frontier (pictured) with a new 2022. I called the store and reached Wes who let me know that the truck was in stock and took a photo of it for me (also pictured). I arrived and was promptly greeted by him. We went on a nice long test drive, and he then gave me upfront, transparent pricing with no dealer adds or market adjustments. I left to think about it with no pressure, spoke with my wife, then they worked with me some more on the price to get me into my new truck! I can’t say enough about the experience start to finish. I also worked with Nik and Gerret, sales managers, and was even reached out to by the store’s General Manager, James, about my experience. Signing the paperwork was also a fast and efficient process and the business manager, Terry, was also no-pressure in his approach. I will be back, thank you!

We came here for a new car and we had the best experience thank you Wes for everything

I tried calling several times to schedule an oil change and no one answered the phone. I called the parts department on 7/21/22 and someone took my number to pass along and did not hear back for 2 days. I couldn’t schedule online because I needed to ask questions about my car. I finally decided to show up Saturday morning and Carlos in service told me he could squeeze me in. It took about an hour. 0 stars for customer service but im happy i got my oil changed finally.

Jack C and Rudy provided us with outstanding service at Autonation Nissan in Tempe! They truly went above and beyond and treated us like VIP. I would highly recommend purchasing a vehicle here!

Well for starters Garret Magedson made me feel absolutely comfortable and so sure about my decision when I purchased my 2019 Subaru STI. Hands down one of these easiest car buys I’ve ever had and cannot think of a better person for that job other then him! Again thank you so much for such a smooth purchase.

Customer service was amazing. Fast and friendly. Nik got me in and out in a matter of minutes for a tire pressure sensor. Highly recommend Nik and the whole store.

Wesley took his time and walked me throughout the entire process. I will only do business with him again, did not feel pressured into any decision during our meeting.

JACK CHAMMAS is amazing he made the car buying process so easy!! Ask for Jack, so he can make it happen for you. It was truly like pressing the easy button. You and your time matter at AutoNation Nissan Tempe!!! Thank you again Jack!

Did not have vehicle available at first then someone backed out and Cole called me right away as promised if they got a vehicle in. Did not have to haggle over price and got the financing that I wanted without any trouble. Simple, honest and easy car purchase.

Jack and Jalen did a great job getting me into a beautiful Nissan Rogue! They were very professional and quick. Jack took the time to review all of the features of the new vehicle with me and Jalen made sure I was set in the finance department. Great team!

Jack and Jalen were amazing to work with! They got me out of my old ride and in a new one in no time!

Great. Jack was a very professional salesman with all the knowledge and was very helpful!

normally very satisfied with Autonation Nissan Tempe service department, unfortunately this time was not a good experience. there were several issues from scheduling, it took 3 different appointments for an oil change, being hung up on by a representative when I called the service department. and then was charged for them to add windshield fluid to my car which I did not request. I did speak with Richard the service department supervisor who said they were required to add windshield fluid but had NEVER had that added before.

The service was fast and friendly!

Dropped my Sentra off for a recall repair and it was not only done quickly, but my car was also cleaned inside and out!

quick courteous and no hassle service Jack is a straight up respectable salesman

I have been taking my car in for servicing and check ups for the past few years and I've always had exceptional service from here.

We had an appointment for 9:00 am and was told it would be a little longer due to staff shortages. They called an hour and a half later to let us know what the problem was and was starting to recharge the air conditioning and added Freon. When we came to pick up it was washed and vacuumed. They went above and beyond even though they were short handed.

I bought a Pre-owned xc 90, and during the final inspection found out that mats were missing. The salesperson added to the contract that they would order the mats. It’s been over 15 days, multiple text messages, emails, and phone calls to both the manager and salesperson. No response/update. Disappointing..

I'm 75 years old and have bought many cars over the years, starting at age 16. This transaction at Autonation Nissan Tempe was, by far, the smoothest ever. From start to finish, I was treated with respect, courtesy and friendliness. Five stars doesn't do justice to how satisfied with the way my purchase was handled.

poor service experience went for schedule oil change technician left grease marks all over the car inside and outside .

Great service as always, informative on what I need going forward aside from what I was there for service wise. Great team!

The staff members are courteous, comfort waiting room , service done as expected. One rating less due to miscommunication or misunderstanding on terms of maintenance plan which was clarified by my side and have to revisit other center for rest of my servicing

Fantastic experience. I decided to trade in my 300 in the hopes of getting reliable little SUV. Originally I had gone to a sister dealership to look at the Kona but they could not get me into one in my price range. Not even a used one with 35K miles. Disappointed I left. I was ready to thrown in the towel with purchasing a vehicle but on a whim I messaged AutoNation Nissan Tempe to see if they could match me with something similar to the Kona AND stay in my very firm budget. Was contacted by Wesley nearly right away and he was very confident that they could! Not only did AutoNation Nissan Tempe work there magic and kept me as close to my budget as possible without demanding money down but they treated me like family. I never felt embarrassed about not having perfect credit or several grand free to throw around. Wesley was able to secure a BRAND NEW 2022 Kicks for me for less than the sister company was trying to get me into a used 2018 Kona at the same price point. Wesley McIver is an outstanding sales member that didn't just brush me off onto someone else or disappear once the papers were signed, he has kept in touch even weeks later to ensure I was still thrilled with my Kicks! I am and I can't wait to send people his way to get their own great deal on their new vehicle!

I decided to trade in my 300 in the hopes of getting reliable little SUV. Originally I had gone to a sister dealership to look at the Kona but they could not get me into one in my price range. Not even a used one with 35K miles. Disappointed I left. I was ready to thrown in the towel with purchasing a vehicle but on a whim I messaged AutoNation Nissan Tempe to see if they could match me with something similar to the Kona AND stay in my very firm budget. Was contacted by Wesley nearly right away and he was very confident that they could! Not only did AutoNation Nissan Tempe work there magic and kept me as close to my budget as possible without demanding money down but they treated me like family. I never felt embarrassed about not having perfect credit or several grand free to throw around. Wesley was able to secure a BRAND NEW 2022 Kicks for me for less than the sister company was trying to get me into a used 2018 Kona at the same price point. Wesley McIver is an outstanding sales member that didn't just brush me off onto someone else or disappear once the papers were signed, he has kept in touch even weeks later to ensure I was still thrilled with my Kicks! I am and I can't wait to send people his way to get their own great deal on their new vehicle!

I decided to trade in my 300 in the hopes of getting reliable little SUV. Originally I had gone to a sister dealership to look at the Kona but they could not get me into one in my price range. Not even a used one with 35K miles. Disappointed I left. I was ready to thrown in the towel with purchasing a vehicle but on a whim I messaged AutoNation Nissan Tempe to see if they could match me with something similar to the Kona AND stay in my very firm budget. Was contacted by Wesley nearly right away and he was very confident that they could! Not only did AutoNation Nissan Tempe work there magic and kept me as close to my budget as possible without demanding money down but they treated me like family. I never felt embarrassed about not having perfect credit or several grand free to throw around. Wesley was able to secure a BRAND NEW 2022 Kicks for me for less than the sister company was trying to get me into a used 2018 Kona at the same price point. Wesley McIver is an outstanding sales member that didn't just brush me off onto someone else or disappear once the papers were signed, he has kept in touch even weeks later to ensure I was still thrilled with my Kicks! I am and I can't wait to send people his way to get their own great deal on their new vehicle!

Worst experience ever, do yourself a favor and go to another nissan dealer...

It took 2 months to get my car into the service department.

I thought this dealership was on the up and up. I bought a used car from them and financed 1/2 of it. The finance person told me that it would be through Chase at the percentage rate that is on the paperwork. After 3 weeks got a letter from Mechanics Bank saying they bought my auto finance from auto nation nissan tempe. I guess the car dealership gets a kickback on my financing. I tried calling the finance person, no response. Never trust anyone.

Please READ. Jay is the Director of Service at this location and had promised me a refund check because of their error. I am still waiting in the refund check a month later. The refund check is coming from Accounting. Could you please have Jay call me? I still have not heard anything back after leaving multiple messages. I received your response a week ago here and still have not received a phone call. PLEASE ADVISE.. SOMEONE CALL ME PLEASE

My tire had gone flat and Nissan got me in within a few minutes. My tire was changed quickly and I was back on the road. I even asked for a battery for the remote, also done. Chris, my advisor was great!!!!

The staff opened right on time. Very quick to acknowledge I was there. Service was fast and friendly...........10/27/8/21 NOT TODAY. night and day difference. Going on my 4th hr for an oil change. Extended warranty program not worth the travel and wait time. General unfelt apology from service manager and staff. As explained should be my choice if I want to stay and wait this long. Instead 3 hrs in notified they are currently going to start workingman's on my car . AUTO NATION ( owner) I went in to utilize my warranty and have my tire replaced...it was not any better . In fact I suggest you go sit in your lobbies and listen to your customers. Just about everyone there had the same experiences or ver similar. Also having to go through every other department over and over again because no one in the service department answers the phone is very frustrating not only to us but to your other employees. One of the main complaints around your coffee machine. Bring a manager for 30 years I learned a lot just sitting in your lobby.... Please do better .

Online booking was easy and the technicians serviced the car and replaced the battery with no issues or extra expenses. Very seamless process.

Greet place to purchase a cars, friendly staff, responsible price. No hidden fees or marketable adjust prices, if you shopping for new car you can find the best deal for you.

Everyone was so professional and extremely friendly, no pressure to buy. Gave them by budget and I found a car.

Awesome service, I had an appointment and my work was completed in the amount of time quoted, and my rep was friendly and accommodating.

I came in for a recall which was completed. I was asked by Ivan if I wanted to have the service light checked since Nissan was checking them at "no cost" this month and I said yes. At the moment there was only 1 light on which was for the catalyst. I picked my vehicle up and the light for the catalyst was off but another light was on which showed a seat with an airbag and line crossed over it. I was not sure how to read it because it was not on before I arrived at Nissan. I reached out to Ivan and he basically told me the light was going to come on either way after they checked my service light. That doesn't make sense to me. All I want if for Nissan to check it and fix it at "no cost" because this particular light was not on.

I got an appointment scheduled for the next day, they kept me informed via text. My car was done the same day & they give discounts for vets!

Jack was pleasant to work with He made transaction quick and easy.

Excellent service great stuff, Jonavis Rodriguez great sales man, I do appreciate all the effort he put in to work on the price and offered me a ride from the airport to the dealership, I will definitely recommend this place to purchase a vehicle. Thanks to the finance guy to help out with paperwork.

Not a fan of this location even though it'smy closest Nissan dealer. They don't seem to want to work at all for your business. Sales did nothing to help me buy an Altima so I purchased at East Valley. The parts guy has an attitude so I made my parts purchase elsewhere. Haven't dealt with service yet, and at thus point I doubt I ever will.

Always friendly, helpful and I don't feel like I'm being taken advantaged of.

very knowledgeable, everyone was very pleasant, no pressure.

Wes was great, really glad understood what I was looking for and was really responsive to get everything done.

Service department still performing at an excellent level. Advisor( Danny Bedoya) took the time to suggest a couple of services and actually asked how my car was running without pressure. service was done quickly and with a quality car wash. highly recommend Autonation Nissan service dept.

Josh was my salesman and was amazing! All the staff at Nissan were friendly and helpful!

Very Professional and Prompt, does service on time and as promised. Easy to schedule appointments and wait at their lobby with coffee thats good. Had no issue so far, they can improve on providing complimentary car wash exterior and interior once a while that would be good

Sensational service. Extremely friendly. Everything done correctly. I would give 5/5 stars.

We recently purchase a 2022 Nissan Altima from Max at Autonation Nissan Tempe. Max helped us find the car we wanted and provided an enjoyable car buying experience. Thanks Max and ANT!

Raven was very helpful along with the manager! They provided a positive experience by explaining everything to us in full detail throughout our time working with them and we are very pleased with the service they provided us. Definitely recommend Raven and the manager working with her!

Jalen in finance and wes at auto nation Nissan made my car buying process so fast and easy! My husband and I have bought 4 cars from dealerships over the years and this for sure was the best service. Would definitely keep going here! 10/10 service.

They have struggled in the service department for a while due to shortage in service techs but they've recently got me in and out in an hour!! I've been going to them for over a year now and I go pretty often due to all the traveling I do. I would recommend them! They're great!!

Sleazy service department. Do not use them. We used this dealership to buy out our lease for my wife’s car. They offered us oil changes for the life of the loan for an extra $1/m. I had my wife schedule an oil change, when she she dropped it off she inquired about an AC recharge. They told her they didn’t have time for it but if she left the car it would be a $150 diagnostic. She declined. 25 minutes later I get a voicemail from Ivan who checked my wife in, he said the car suddenly started smoking and leaking he said they need the car over night. Mind you, the car we bought new and has never had an issue. I called back to inquire and he said “your wife mentioned the AC, well coolant was puddled and it was steaming/smoking” I said “wait, engine coolant or freon?” He said “well both systems are connected, we will need it overnight to diagnose”…. I declined and said please change the oil and I will pick it up. He said “the car would be dangerous to drive” We arrive and the car now has a check engine light for the first time… we get it home and the coolant overflow tank was empty, I pulled the code and it was for overheating. There was no splash or steam on the underside of the hood, however some fresh wet coolant was on some of the lower hoses. I refilled with proper coolant and the car is perfect again. These guys were so sleazy that when getting caught in a lie, they emptied coolant from the system to cause a check engine light before we picked it up. They can shove their $1 oil changes where the sun doesn’t shine. We will never be back.

Been to three different auto nations and have purchased vehicles from all 3 and this auto-nation made up for all of my horrible experiences with this company from different locations around the valley . Jack my salesman went well over above and beyond with his customer service and helpfulness . Plus the energy he carried himself with was refreshing . I recommend anyone to purchase from here . Great overall experience.

Got helped by a great group of people led by our salesman Wesley. The services and attention to detail in thoroughly explaining everything about our new purchase was greatly appreciated!

The staff very friendly and helpful

Great customer service, they helped me to buy my first car, from choosing the ring one to help me out getting the best interest possible the service was great. Wesley was a great sales person and Mia helped me with the financial. I ready recommend this dealer to my friends.

Great customer service, they helped me to buy my first new car, from choosing the ring one to help me out getting the best interest possible the service was great. Wesley was a great sales person and Mia helped me with the financial. I ready recommend this dealer to my friends.

What a wonderful experience. Highly appreciated Garrett, Cole and even Terry for allowing us to take our time in the process of purchasing a vehicle. At Auto Nation Nissan in Tempe Arizona. It Was so simple, no high pressure auto sales. And just like that, we purchase a vehicle. Yesterday on a Saturday evening. If you are in need of an easy process when purchasing a vehicle with these uncertain times. High pressure vehicle sale is not the issue at Auto Nation Nissan in Tempe Arizona. High morals, high standards, integrity and a quality experience, the importance of consumer service and consumer relationship is the main objective. Thank you, Christianne and Martin

wasted 3 hours for rep to tell the service department couldn't--or wouldn't--fix part hanging off muffler--exhaust system under warranty--"too expensive" to replace muffler--warranty too expensive for no help or repair or effort or work--service rep even said "not good service

Great customer service and awesome experience. I went to a different dealer , so far this is the best one . Come to AutoNation Tempe, do yourself a favor. Ask for Jake Lau if you want to buy .

the staff is friendly and honest.

My experience with the process of the car purchase through Tempe Auto Nation Nissan and the salesman Adrian was a pleasant one. He made it easy to make a practical decision on a car.

The salesman, Jack was very thorough at going over all of the technology that comes with a Nissan Kicks. He was very professional and not pushy at all. I would definitely refer my friends to Autonation Nissan Tempe

Garrett was a pleasure to work with!!! Excellent customer service!!! He is the type of employee that makes you want to keep coming back!!!

I cannot begin to tell you how happy I am with the service and how Josh the sales person went above and beyond his duty to accommodate my needs. After having returned my rental I did not have transportation so he offered to pick me up and even chauffeured me again to run an errand. The buying experience was of a no pressure feel and the sales manager met me half way on my proposal. I will remember this experience for a while and my next car will definitely be from Auto Nation.

Ivan and Juan got the transmission fixed on my Nissan Sentra so quickly! They were responsive and kept me updated the whole time. Would definitely recommend! :)

We purchased our 2nd car in 6 years from you. The transaction was quick and easy. We will be back.

They always do a great job on my car. Very friendly.

Everything was great. From the sales person to the General Manager. Attention to details were precise. Customer service is very good. Very transparent with the terms and very easy to schedule services for my car. Overall highly recommended.

The GM won’t let his people give out his phone number when I tried to get a problem with the service department corrected. Calls to the service department go to voicemail and don’t get returned.

I bought a used car online from them since I live in a different State. The sales person Mayu was fabulous but the finance person, Mr. BAILEY HUGGINS snuck in an extended warranty despite me EXPLICITLY and in writing asking him not to. He also tied the interest rate to this package which is TIED SELLING and is highly illegal in all 50 states. I requested to cancel the warranty after I found out there is no autonation within 100 miles from where I live. The finance person ghosted me as I kept trying to cancel my warranty. Finally, I was able to get a sales manager on the phone and he agreed to cancel the warranty. It’s been more than 90 days since I signed the cancellation document, and the amount for the extended warranty STILL hasn't been credited towards the principal balance of my loan. The car has also had transmission problems since day 1 of receiving it and trying to get it fixed has been a nightmare. I would absolutely not recommend this place as they will try every dirty play in the book. If you are looking for a car at this place just walk away. It's not worth ever dealing with this dealership.

From the salesman to the F&I and the GM, everything went smooth and enjoyed the buying experience. I would recommend this dealership for anyone. Great!

I have been totally pleased with the service at auto nation Nissan Tempe! From their sales staff to the service department they are professional and courteous!

On time and everything they did worked out good.

Very bad service took my car to be service waited two hours and nothing

Service department is slow in more ways than one. 3.5 hours for a 40-45 min oil change. No sorry for the extra long wait, just go pay us $60 now. I had told the attendant that my splash guard was hanging and needed clips. Assured me they would clip it up. After 3.5 hr oil change, the guard was still hanging. What are these so called specialists doing? Don't they see a splash guard hanging? I can see it when it's not lifted. I come to a dealership because they are suppose to take care of the vehicle better than a normal shop. Not these guys. Avoid this dealership all together. If you are not offering me free service, I'm not coming back. I refuse to pay for incompetence. So please don't respond with a fake apology. I can see you are good at this. But not good enough to trick me into spending another dollar with you.

From the day that I purchased my Rogue in October, I have been trying to schedule service work (both warranty and installation of OEM parts & accessories). For reasons I will never understand, my service advisor (Danny) will not return my calls (I've left him countless voice messages). Finally, I drove to the dealership to see him in person Monday last week to tell him face-to-face what I wanted and needed to have done. He promised to call me and tell me what the work I wanted done would cost. For the last week...crickets from him. WTF?! Also he was clueless as to a Nissan service bulletin that was issued more than 2 months ago to fix roof leaks (which I have). My Rogue is the 9th Nissan I have owned in my life. I like the vehicle, but my ownership experience so far has been abysmal. Oh, I also believed the email I received from your dealer GM indicating if I had any issue with my ownership experience to contact him directly. I did that, and surprise, surprise...no response from him either. My next step will be taking my vehicle to a dealership much closer to my home. My experience anywhere else could not be any worse than what I've suffered through with AutoNation Nissan, Tempe.

If I could leave a zero star review I would. I've had a horrible experience the last 4 visits here at this dealership service department. I have been coming here for over 3 years and it has progressively gotten worse every visit. I came in to get new tires and an oil change and waited 6 hours even though I had the earliest appointment available and arrived 15 minutes early, then they over charged me on top of that. Fast forward to my next visit, I had a small leak in the tire so I made an appointment and came in last Wednesday, 10/20. They took my car back and later came out to tell me the warranty was going to cover 2 new tires because they were non-repairable. They had to be ordered so I was told to come back at a later date. Came in on Saturday, 10/23. Was told they had the tires but couldn't get the claim approved to cover the labor because it was the weekend. Got told I was going to get a call back Monday, 10/25 and I never did. I called 10/26 and was told by the service manager that they got everything handled to come in tomorrow and I would be worked on right away since my service case was still open. I got here at 8:10am and just got told at 10:45am they are barely going to start working on my vehicle, this was only communicated to me after I went looking for an update! AutoNation please tell your employees they need to communicate progress on vehicles hourly! COMMUNICATION IS KEY AND THEY DO NOT COMMUNICATE ANYTHING UNLESS YOU GO LOOKING!This is especially important if the customer is waiting for the vehicle and it is something that has gone over the time frame that was originally discussed! I will definitely be recommending people to stay away from this service department unless they have endless hours to wait on something simple that should only take 2hours! My advisors were Derek and Rafael.

Went through Costco auto buying. Worked with Johnovis Rodriguez who was the Costco rep at Tempe Nissan. Waited 3 weeks for our vehicle to come in and then he would not give us the Costco price. He lied and said they don't do that anymore and they do !! Checked with Costco myself. Management would not honor our agreement. These people are bait and switch would Never go there. Johnovis lied three different times to us and management backed him.

I want to explain the absolute HORRIBLE experience we had at this dealership. We finally found this 4Runner after looking for a while and were so excited. I found it online and immediately called and was told they just got it in. We went there knowing we couldn't test drive it because they hadn't done their inspection. We looked around and liked everything so we went ahead and put the deposit down and started paperwork. We were told it would be ready in about 5 days. They finally called me when we were on vacation and said it was ready. This was 2 weeks later. We said we couldn't get the car until we got back. We got back on Monday and then I took Tuesday off to go get the car. We go in and talk to our salesman Skyler who tells us everything is ready to go and hands us the keys. We said we haven't filled out paperwork yet. He said we did and we said no we didn't. So they go find the manager and tells the finance guy. We sit there about 45 minutes and finally go in the room to fill out paperwork. He keeps asking us all these questions about why we didn't fill paperwork out before. Finally we are done and get the key. I get in the car and immediately notice there is a huge crack in the windshield. We let them know and Skylar told us they would replace. As we start on the freeway, the car starts shaking so bad that we think the tire is going to fall off or I'm going to crash. We get home and the next day take it to my brothers shop where he said the balance and rotation was completely off. Then we notice the screen on our car is not calibrated. At this point we don't even want the car anymore. We call and talk to Skyler and he apologizes and says we can take it to Toyota where is it under warranty for the screen and they will fix it. They sent a company to our home to replace the windshield. Then we go to Toyota and they call us to tell us its not under warranty and they aren't going to fix it. Keep in mind we have had the car for a week and have all of these issues after they had it for 2.5 weeks. When you buy a car whether it is used or not basic functions should be done! We shouldn't have had to deal with all of this when buying a car. The finance guy whose name is Tyler calls us and tells us the car is not under their warranty and we are basically SOL because we didn't buy their Platinum package. He was completely rude and unprofessional the entire time. I have never dealt with such a horrible person in my life. Naturally we are upset because they are now not fixing the screen for my car so I am explaining this to Tyler who then acts like he can't hear me and keeps being a complete jerk. Saying well your the mechanic why would you take it to a shop for an alignment. Just completely unprofessional. He kept interrupting me as I was talking so I finally asked for a manager and Tyler then tells me that I can't speak to one and need to call back in 30 min to an hour. I said no I want to speak to one now because you are rude, and unprofessional and then tells me well you can't talk to one and he has customers to take care of. I am so beyond upset I hang up. I will never bey a car from this place. They told us our screen would be covered and it wasn't. We trusted the dealership because they should sell a car in normal functioning order. Skylar doesn't know what he is doing. He never called us back we always had to call him, he kept forgetting about our extra key we purchased and said our screen would be covered and then it was passed the 5th day to return the car and its not covered. Tyler should not be in Customer Service at all. HE was the absolute worst person blaming everything on us and taking 0 responsibility for the issues we were going through. Couldn't give 0 stars or I would.

Always excellent customer service!

Derek in the service department is an absolute angel! I was having the most stereotypical "Monday" of recent months with one bad thing after another, including my battery dying when I tried to leave work for my lunchbreak. Trying to check if my battery was under warranty still or not, an place that could fix it as quickly/cost effectively as possible, coordinating a tow through my insurance, all while at work initially had me frazzled (and probably a tad sassy) but working with Derek made it a breeze. He went above and beyond honestly - he handled me on the phone + the tow truck drop off, honored the battery warranty even though I was ~a tad~ over the mileage limit for the original, and made it so easy to pick up my car after work (even though that department had closed) all I had to do was sign my name. Honestly almost cried I was so relieved/happy, his customer service turned my day around.

our salesman, Cole was really friendly and informative, answered all of our questions & was straight to the point. Auto Nation saved us thousands of dollars by not putting in bogus fees. it was a really nice experience, and we weren't haggled in the slightest.

like always tempe nissan takes care of us. car battery under warranty, no out of pocket cost. then they wash and vacuum the vehicle for us.😁👍

Horrible experience. Give you the run around after an hour drive, not honest nor upfront with you

Was told by the salesman my wife’s car was going to be delivered so we drove 2/1/2 hour’s. Only to find out they had no clue where the vehicle was. Then 5 hours later after doing all the paperwork we left. Now it’s been a week and they still haven’t delivered the car. They’ve had it at the dealership for a week. Won’t return a single phone call no one. Completely ghosted!!!

From the salesman Jack to the finance manager Michael...everything was smooth, easy, and went like a dream. The customer service is phenomenal and I ended up in a car that was even better than I could have imagined with a price that worked for me. No pressure and no hassle. These guys are awesome! Professional and yet make you feel like a friend at the same time.

I found out about Auto Nation Nissan. true my Sam's Club auto buying program, my home town Nessan Dealer does not support this program. after I sign up, I receved a text offering me help to find the car that I was looking for. that was Nikolos Gingrich with who I deal true the whole process and also Robert Hill who help me too,they were awesome. I never felt pressure to make a desicion.when I finaly went to pick up my Nissan Rouge I felt very welcome,I'm very gratful to everyone there they were very nice and helpful.THANK YOU AutoNation

good and professional I love

Everyone in the service department was very helpful, kind, and friendly. I specifically worked with Mike and Cody, who were really great, but everyone there acted like they cared. They got me taken care of quickly. They were also very responsive whenever I asked for updates, calling me whenever something new was happening, I think because they could tell I was anxious to hear about what was going on. Every time they gave me a time frame about when work would be happening, they seem to have been telling the truth, not underestimating like most mechanics I've been to before. They really seemed to care that my car issues were actually resolved, and had a car available to rent while they did the work that actually fit my whole family (something else that is not very common). While I hope I don't need their help again for a long time, I would definitely go here again if I do.

We are beyond happy with our purchase!! Austin and the rest of the AutoNation team were great to work with. Buying a new car, felt so easy! No hard core sales, just wanted to help me find what would work best for me. I will be returning to AutoNation for my next car! AND I highly recommend YOU go there too!!!!

We are beyond happy with our purchase!! Austin and the rest of the AutoNation team were great to work with. Buying a new car, felt so easy! No hard core sales, just wanted to help me find what would work best for me. I will be returning to AutoNation for my next car! AND I highly recommend YOU go there too!!!!

I am a lifelong customer because each visit is quick easy and wonderful. The staff is extremely friendly and knowledgeable!

LUV LUV THESE GUYS! Terry B & Robert H u da best!

Great service! Will go back when I need another vehicle.

Everyone was very friendly and the service was done quickly.

On time and took care of my car.

Hassle free zone! We will be back in the future. Loved that there was a basketball ? hoop to past what seemed quickly on the time it took to buy our new car.

Jake was excellent in executing my service to be completed on my Nissan Rogue. He let me of upcoming service that needed to be done in the future. He?s professional and knowledgeable.

Frank really seemed like an xxx via e-mail. You'd think they would be kissing my xxx for a sale right now, considering sales are unbelievably low at this time. I gladly took my business elsewhere.

No one was wearing masks. No cleaning of my vehicle after they were inside it unless I wanted to pay for a disinfecting service .....currently on ?special? for $19.95. Disappointed that they do not put safety ahead of profits.

I'd like to thank Jake, Mike, Joe and Danny for all the assistance they provided for me today- they fixed my car door, changed my hubcaps and just friendly, polite and very helpful. I offered to tip them but they declined saying it's all in a days work. you are truly appreciated especially during this crazy time, YOU GUYS ARE THE BEST

Greatest experience service was fast very attentive to my needs on my car situation and very informative towards customers

AutoNation always seems to make the process easy and smooth! I had an awesome team of trio who helped in every step of the way: Frank, Manager, Lee, Sales Rep and Ken, Finance 🙏🏽 As a single mom of 8, they made me feel appreciated and got me into my dream vehicle and had such top notch customer service!

Jake was great. Best vehicle buying experience ever!

Tempe auto Nissan is very professional and honest and I recommend taking your car there they are straight up with you

fantastic sales persons and executives..they know ur need and no playaround..truely professional

Everyone was very nice. They were very knowledgeable and patient. I got exactly what I wanted and I'm very happy.

We went in without an appointment because of a security key issue, they got us in quickly and done within an hour at no charge. The service was wonderful and the car was cleaned as well, love how they made my issues their issues thank you all so much.

Every time I visit for maintenance on my Titan at the dealership I purchased it at it?s an outstanding customer experience. My advisor Saul is top notch! And I?ve had him for the entire tome. Well done AutoNation Nissan!!! I always recommend this place!

I was shopping for a Nissan Rogue and over email communication I felt good about the dealership. When I showed up for my appointment it was another experience entirely. I was told one thing over email and encountered a salesman who shut down after telling him what I was looking for. He showed me Versa Hatchbacks and just as small Jukes after telling him directly I was looking for a midrange SUV. He then said he had nothing and seemed to avoid eye contact and barely ended our interaction with a decent business goodbye. No follow up on other Rogues he said were in stock. Just overall felt pushed aside. Luckily found a Rogue from another welcoming dealership.

Best rates for selling a vehicle no hassle fast efficient and courteous

Had to return for the same problem 5 days later. Inconvenience and they should have detected the issue the first time.

would use this service again.. GREAT SERVICE , GREAT EMPLOYEES TO HELP YOU..

This is the first time we have sold a vehicle back to the dealership. We decided to go down to one car. AutoNation Nissan was very fair in their evaluation of the value of our car. The transaction was quick and they drove us back to our home 40 miles away. This was a great experience!

Avoid this dealership with extreme prejudice. I don’t even know where to start. This is the worst experience I have ever had in any retail, restaurant, or any other place where customer service should be practiced. Back story: I was involved in a car accident and our main reliable vehicle was totaled. We were not planning on this situation so our funds are very limited for a down payment. We were only able to scrape together 1000. We were looking for vehicles with 3 rows as we have 4 kids, and low price/payment to stay within our budget. My wife found a vehicle that she was interested in and did the online application in advance. We were very upfront with our needs and the fact we had credit challenges. The sales person asked her to come in as she was sure they could get it done. My wife only asked that she pull the app and review with her Finance team as she didn’t want to spend several hours there only to be disappointed. So she goes in and like she feared after a couple hours they basically told her they couldn’t get the deal done without more down. Several days later we were able to get 500 more for the down payment and she called back and was told that would definitely be enough to get the deal done. Of course the car she liked was gone. So she finds another she likes and several hours later she is told they are not able to do the deal again as they need 3000 down now. So now she has been there 7-8 hours between the two visits. We felt absolutely worthless at this point. So a week passes and we look a few more vehicles but don’t end up moving forward. We are offered some help from family with the down payment and raise the $3000 that they requested. We reach back out to AutoNation and begin working with Levi, who is really the only person we met at this dealership who was kind to us. He brings a finance manager named Ashley Robinson in on the deal. We tell her we have the $3000 they requested but we were not able to offer any additional funds beyond that. She tells us we are good to go the vehicle my wife liked was still there. We explain clearly what we have experienced already with their dealership and are assured that this time it is all set up, all we need to do is sign the paperwork. We discuss that we have previously scheduled plans that evening and would need to be gone by 4:30. No problem they promise us. They then send my wife a email showing her approval, it outlined the terms, including down, interest rate, payment amount, etc. All the numbers completely laid out. We head down and Ashley doesn’t even bother to come out of her office to greet us, I guess we didn’t warrant that courtesy, she sent another sales rep as ours was busy with another couple. So they sit us down and we sign a good deal of paperwork and we are told finance will be out to get us and we can get the remaining paperwork done and be on our way. The sales guy takes the vehicle to fill it up with gas and have it detailed. Sometime later he pulls it up in the delivery area. All looks good. Then time to leave starts to creep closer. We are told they will be right out to get us they are just finishing up printing the paperwork. Finally at 4:15 we are greeted by Frank from finance. He proceeds to tell us there are a couple “snags” as he calls them and then breaks the news to my wife the price of the vehicle is to high per the finance company so we need to make up the remaining $1400 difference. So now they need $4400 down. My wife had all she could take and broke down right there at the table. Frank on the other hand handled the situation with zero professionalism and even less sensitivity. No one should ever be made to feel the way my wife was made to feel. After 3 visits and probably 11-12 total hours spent in their dealership they basically said tough luck, have a great day. I followed this absolute debacle with an email to Ashley, a manager at the dealership, the GM Mr. Bittinger, and Mr. Kwak who is the South Region Director. NONE OF THEM, had the courtesy to reply at all, more less actually apologize for the treatment my wife received. This is definitely the worst experience I have ever had in any place where I should be treated as a welcomed customer. If this is representative of how AutoNation does business then it escapes me how they remain in business.

AutoNation Nissan Tempe Avoid this dealership with extreme prejudice. I don’t even know where to start. This is the worst experience I have ever had in any retail, restaurant, or any other place where customer service should be practiced. Back story: I was involved in a car accident and our main reliable vehicle was totaled. We were not planning on this situation so our funds are very limited for a down payment. We were only able to scrape together 1000. We were looking for vehicles with 3 rows as we have 4 kids, and low price/payment to stay within our budget. My wife found a vehicle that she was interested in and did the online application in advance. We were very upfront with our needs and the fact we had credit challenges. The sales person asked her to come in as she was sure they could get it done. My wife only asked that she pull the app and review with her Finance team as she didn’t want to spend several hours there only to be disappointed. So she goes in and like she feared after a couple hours they basically told her they couldn’t get the deal done without more down. Several days later we were able to get 500 more for the down payment and she called back and was told that would definitely be enough to get the deal done. Of course the car she liked was gone. So she finds another she likes and several hours later she is told they are not able to do the deal again as they need 3000 down now. So now she has been there 7-8 hours between the two visits. We felt absolutely worthless at this point. So a week passes and we look a few more vehicles but don’t end up moving forward. We are offered some help from family with the down payment and raise the $3000 that they requested. We reach back out to AutoNation and begin working with Levi, who is really the only person we met at this dealership who was kind to us. He brings a finance manager named Ashley Robinson in on the deal. We tell her we have the $3000 they requested but we were not able to offer any additional funds beyond that. She tells us we are good to go the vehicle my wife liked was still there. We explain clearly what we have experienced already with their dealership and are assured that this time it is all set up, all we need to do is sign the paperwork. We discuss that we have previously scheduled plans that evening and would need to be gone by 4:30. No problem they promise us. They then send my wife a email showing her approval, it outlined the terms, including down, interest rate, payment amount, etc. All the numbers completely laid out. We head down and Ashley doesn’t even bother to come out of her office to greet us, I guess we didn’t warrant that courtesy, she sent another sales rep as ours was busy with another couple. So they sit us down and we sign a good deal of paperwork and we are told finance will be out to get us and we can get the remaining paperwork done and be on our way. The sales guy takes the vehicle to fill it up with gas and have it detailed. Sometime later he pulls it up in the delivery area. All looks good. Then time to leave starts to creep closer. We are told they will be right out to get us they are just finishing up printing the paperwork. Finally at 4:15 we are greeted by Frank from finance. He proceeds to tell us there are a couple “snags” as he calls them and then breaks the news to my wife the price of the vehicle is to high per the finance company so we need to make up the remaining $1400 difference. So now they need $4400 down. My wife had all she could take and broke down right there at the table. Frank on the other hand handled the situation with zero professionalism and even less sensitivity. No one should ever be made to feel the way my wife was made to feel. After 3 visits and probably 11-12 total hours spent in their dealership they basically said tough luck, have a great day. I followed this absolute debacle with an email to Ashley, a manager at the dealership, the GM Mr. Bittinger, and Mr. Kwak who is the South Region Director. NONE OF THEM, had the courtesy to reply at all, more less actually apologize for the treatment my wife received. This is definitely the worst experience I have ever had in any place where I should be treated as a welcomed customer. If this is representative of how AutoNation does business then it escapes me how they remain in business.

We were treated with respect and politeness from start to finish. After a very bad experience at another Nissan dealer, Autonation Nissan made us feel very comfortable. We made a car deal in only a few short hours. Our salesman and finance professional are top notch. They both created our car buying experience to completely suit us. We will continue to be customers and would highly recommend AutoNation Nissan in the future 💯

they are awesome especially Derek. He's the fricken bomb

I just purchased a 2019 Murano from Nikolos Gingrich at Auto Nation Tempe. I had a great experience buying the SUV. All my questions were answered plus Nik was very professional as well. I didn't feel pressured to purchase, which made me feel at ease when I was shopping for the SUV. Everyone there was so friendly and made my buying experience was totally awesome. I do recommend to purchase a vehicle there. The prices and services are great. If I ever need another vehicle, I will return to Auto Nation Tempe for sure.

**Updated Post** We recently returned a vehicle and had a unsatisfactory experience at Autonation Nissan. The dealership contacted me in hopes of trying to rectify the situation. We spoke with Bob, the GM and with Chris, in sales. They went above and beyond to help us find a vehicle we were happy with and provided superior customer service. Thank you Bob, Chris and Vincent for making this car buying experience a happy one!

Absolute freaking crooks!!!!!

Very honest automobile needs assessment and preventative maintenance recommendations with cost estimates. Shuttle service really appreciated. Suggest Danny if seeking a Service Adviser.

The salesperson Garrett was very pleasant, patient and explained all the technical features during the test drive of the Rogue and Rogue Sport. I received excellent service. Garrett went above and beyond by going to Tucson to get the car in the color of my choice. By end of day I drove home in my brand new Rogue Sport.

I received excellent service. Garrett the salesperson was very patient; explaining and showed me all the technical features that were all new to me, during the test drives. He went above and beyond by going to Tucson to get the car of the color of my choice. I was very impressed. Happy with my new car. I received excellent service. Garrett the salesperson was very patient; explaining and showed me all the technical features that were all new to me, during the test drives. He went above and beyond by going to Tucson to get the car of the color of my choice. I was very impressed. Happy with my new car.

Great experience. Garrett the salesperson explained all the technical features during the test drives. Not only did I get a new car, they went to Tucson to get the colorI wanted. I am very pleased with the Rogue Sport.

Nice service.... just tell what in your mind then let it out you will get what you get👍😉😁

Bob Bittinger (GM) gave me a fair price before I drove down, and treated me with respect. He has created a culture of customer service and integrity that is displayed by every member of the Tempe AutoNation Nissan team. Jack Chamass is an excellent sales person and gave my wife a complete overview of the vehicle that made her feel safe driving it, and choosing it as her new vehicle for the next ten years. This was the best car buying experience I have ever had.

Everyone there was so friendly! Especially Ashley Robertson!

salesman was great, honest and likable. the experience with the salesman was great

The service was excellent and completed within a rapid time frame. They called after the initial inspection and recommended some other items, but we could choose whether to do them then. Everyone is very polite, friendly and efficient.

Helpful and patient

Excellent service. People who listen!

Friendly staff and great service

I would like to thank Sandra Mateo-Quintana on her excelent service. She went above and beyond for me both during and after the sale. She is a credit to your dealership and should be rewarded for her hard work and dedication to providing one of the best car buying services I've had in a very long time. Thank you Sandra Mateo-Quintana.

Left feeling that we would come back on only for a service appointment but to purchase a car

It’s a wonderful experience !! Thank you auto nation!

Jake made my trip for service on my car a pleasure. He was friendly, prompt and efficient.

Overall it was an excellent experience. The service was exceptional.

The absolute worst experience during my expensive auto repair last week. I've owned Nissan's for 25 years. Frequented many dealerships for routine service and repairs. I was appalled by the substandard customer service at AutoNation. I relocated to Arizona in January and had my Nissan towed to the nearest Nissan dealership. I'd drive 50 miles to avoid this dealership & their atrocious customer care.

Painless. Prompt greeting, in and out quickly. Vehicle ready as promised and washed! Price was a little less than quote. Friendly and professional staff.

I would like to complement Derek as well as Mike (Service Director) for their outstanding customer skills. I have dealt with a lot of car dealers and I must say you guys deserve five (5) stars in my book. Needless to say I will be using AutoNation/Nissan for all my service needs from now on.. Again thank you so much for a well done job,,, Respectfully Rudy Braendle

Excellent online and personal experience, knowledgeable, patient and honest

Excellent experience with salesman Jack Chamass. He made the buying process extremely easy, and the interactions were quick and genuine. Highly recommend to talk to Jack at Autonation Nissan in Tempe.

you guys are efficient and we'll organized

They do a great job keeping me informed about my service and any upcoming work and expenses.

Very professional great service friendly people I love AutoNation Nissan

We went to Autonation Nissan in Tempe for a 2018 Nissan Murano and found exactly what we wanted. Lee Harris was extremely knowledgeable about all aspects of the car and the Nissan brand. He was attentive, helpful, and listened to our feedback. We also appreciated the honest approach to the purchase process (no haggling). Our experience was truly refreshing and enjoyable.

Easy to schedule. The work was completed well within the estimated time frame. The staff was knowledgeable and a genuine pleasure to work with.

Always a great experience every time I’m there. From service to sales.

Very helpful in the car buying service! I walked in and outlined what was important to me and they provided several quality options. I absolutely love my new 2018 kicks! Great service and incredibly kind. Would recommend to all my friends!

No problems whatsoever. Greeted promptly and courteously, informed of progress and additional services needed.

Malísima. La aria. De mantenimiento. Los empliado. Son despotas. Groseros no te ayudan. Son negativos

Polite and Service oriented from the first call I made about my recall. I got updated Reminders about my appointment date and time. My appointment time was perfect, saw greeted me and I was out of there in 10 minutes. When I came back for my car he saw me Looking for the car and walked me right over to it, remembering that I had an appointment elsewhere afterwards. High marks!

Very helpful, Mike our salesman was great, a little slow in the financial department, but I know they have to be thorough. Good experience I would recommend them

our sales representative was awesome.Joe Ochoa was a absolute 10+.He came and stayed late showing me what had in his lot in the budget i was comfortable at, didn't try to sell me anything i couldn't afford. Very happy customer

We just bought a new Titan and couldn’t be happier! From start to finish everyone was professional and extremely helpful. Car buying has never been easier.

After having an absolutely horrible experience at another dealership, Brittany and Bart made buying my vehicle a very pleasant experience and a week later I'm still absolutely in love with my new Rogue Sport. They didn't play games when it came to giving me a fair price, they didn't try to push a car on me that I didn't want, and they didn't make me talk to multiple sales reps before working with me.

Jack provided the best buying experience I have had

I was working with Saul and he did an excellent job. He was very polite and very on point with all of my request. This was a very pleasant experience and I would highly recommend Tempe Nissan and asking for Saul. He gets 5 stars from me.

All the people at AutoNation were very professional and went the extra mile.

Chris and Marco were very helpful. Not at all pushy.

Service Department very courteous and professional, work was performed very well and service advisor Shannon went over everything with me in detail, very pleased with the service done.

Derrick was awesome. Let me know exactly where we were in the service process. He also gave me a heads up on future service!

AutoNation claims not to negotiate, they will a little bit. Their original quote sheet that they came up with was a no non-sense quote sheet, nothing hidden and showed all fees necessary to complete the lease which I really appreciated. It was still just a bit too expensive so I countered with exactly what I was willing to pay and after a little bit of non-confrontational back and forth, we agreed on the price of a lease for a Nissan Rogue. They helped me figure out how to get every possible discount on this car (college grad, how to use my Nissan One to One Rewards) and that got the price down to even less that I was willing to pay. They answered all questions from the finance, returning my current lease early and were very respectful. I was interested in the Rogue and Rogue Sport and the salesman was able to figure out that the Rogue would meet my needs perfectly and he hustled to get the car from the lot so we didn't have to wait all day, he didn't try to up sell me on a trim level that I couldn't afford which I really appreciated. The only negatives were that the showroom was not the nicest but when they are able to speed up the process, I don't care about not having recliners and refreshments. We spent most of the time there figuring out how to get Apple Car play work and figuring out how to get all of my documentation for Nissan's One to One Discount and College Discount to be applied properly.

friendly courteous very helpful.

They generally do a complete job in a reasonable amount of time

Service was very good and technician was most helpful especially answering some of our concerns.

I purchased my 2011 Nissan Rogue new in 2011. The buying experience was great! I have had all my services performed there since then. Every experience has been great!

The service person who helped me name is Saul. He was exceptionally helpful, especially sense I am on a walker. He made my vehicle safe to drive again.

Fixed rattle but mis aligned window and will have to bring back. Also very poor communication through process

great service, very profesional and friendly

Thank you for your courteous service in our purchase from your company. Really liked that there was not any bait and switch tactics commonly seen at car dealerships. The price advertised was the price we got . Usually it gets inflated by several thousand. Thanks.

BEST EXPERIENCE!!! Jack and Marco were a complete pleasure. On a scale of 1-5 I give them both a 10+!! I will definitely be doing business with them again. I HIGHLY HIGHLY recommend 😊

I took my car in for an oil change and to have my tires rotates and their mechanic messed up the rotation causing my car to shake rapidly while driving. When I took it back in my tires had cracks due to the shaking. All they did was offer to charge me $600 for new tires. What a joke. They caused my tires to crack and then wanted to charge me to fix my tires. This is the worst shop I’ve ever been to.

Terrible experience. Do not go here. I went in for an oil change and they convinced me to rotate my tires. Worst decision. I left and my car was shaking and the steering wheel was wobbling. After a few days, I went back in and looked at the tires with the manager and we noticed they were significantly cracked due to the shaking. The mechanic who rotated my tires did not mention any cracking or issues with my tires. This is very dangerous to drive on and could have resulted in them blowing out and me getting in an accident. Now I have to pay $600 to get all my tires replaced when all I wanted was a simple oil change. I will never go back to this place.

I went in for a regular oil change and Troy convinced me to rotate my tires. After leaving the shop my steering wheel wobbles and the whole car shakes, which did not happen before. The manager Mike offered to look at my car and we both saw the front tires were clearly cracking from the shaking. He told me it shakes due to the cracking, yet there were no cracks or shaking prior to going to the shop. The mechanic that rotated my tires did not mention any cracks or issues with the tires either. Clearly the mechanic did not rotate the tires correctly which resulted in my car shaking and my tires cracking. This is very dangerous and my tires could of blown out while driving on the freeway and I could have gotten into an accident because of them. I am very disappointed by the service and for them ruining my tires. I now need to replace all four of my tires and this will cost me an additional $600. I will not go back to this dealership ever again.

A great car buying experience. One of the best options was the ability to reserve a car after viewing online. Justin and Carlos were awesome. They were very courteous and respectful. I made an appointment to see the car. We made a deposit and was promised the car would have all mechanical and detail work completed within 4 days. They exceeded expectations by having it ready for pick up earlier than expected.

After appointment was made followed up with a remin der. Troy saw me immediately and explained what they would do.Finished in the time he said got the car washed and he explained what they did and told me if I had any problems or questions to call.Was very happy with the service I received.

Laurie’s help & consideration is very professional.

I live in Goodyear AZ, and will make the drive to the Tempe location every time. They are courteous, they value my time and are always a pleasure to work with.

I was very disappointed in my service representative. They did not review the work done or really seemed too busy to talk to me as I picked up the vehicle. You may need to have more service representatives to really service your customers. The staff in general all were very nice and helpful.

I was promised a loner car I called all week too confirm this.. she stated I have you down. I got there at 7 am and then give them my car then they came back and said I don’t have any loner car. Now I am stuck here with my daughter and trying figure out how too get her too school and my self too work this was an absolute epic fail on this dealership and the bad part didn’t even get hey I’m sorry let see what we can do they pushed me too go rent a car. I am so over dealing with Nissan and my whole family goes here that the bad part can’t wait too pay off this car too go too another car dealership that will treat me as a person instead of number they I had too take my car back This was the worst experience ever

Friendly, informational and helpful. Would recommend this dealer.

I drove in with a bad battery and a recall for reprogramming the computer on my 2015 Altima. They took care of me pretty quick and got to working on my car. I waited about an hour and a half which is what they told me it would probably be. My battery was covered under warranty so I paid nothing and came out to a nice washed car and was on my way! Everyone was pleasant and would recommend this dealership.

Service is very good and customer care is excellent.

Be aware of service at this dealership. My wife took a Murano in that was having problems with power and were told that it needed over $1000 of work. Since the vehicle had high mileage I explained to the service advisor that we didn't want to spend a lot of money unless they were sure they could fix it. He told me the technician was sure of his diagnosis. We paid, they said all was good and when we picked up the car it immediately lost power. When we called and complained they said bring it back in and then diagnosed it with another problem. This time they were convinced it would be fixed and our cost was $300. Again we picked it up and again the same issue happened. We called again and they said bring it back in. This time we didn't have the chance because the vehicle died near Pinnacle Nissan in Scottsdale. We had to have it towed to the dealership. They diagnosed the problem as a couple of parts that connected the wiring with the battery. The cost of those parts were about $60. They were replaced along with a systematic check up of the car which they found that the transmission needed to be flushed. We declined because we said that AutoNation Nissan in Tempe claimed they did that about 2 weeks ago. When I complained to service manager Mike Culbertson his response was, "you agreed to have the work done." When I asked him why all the work they provided at a cost of $1300.00 didn't help and the work Pinnacle Nissan did costing $390 he said, "I don't know I would have to ask them." I would never again trust this service department again.

Excellent from start to finish. Great salesman , product, and customer service.

Shannon did an excellent job resolving a recall issue on our 2015 Nissan.

Awful they didn’t check everything needed for finance however did let us take the car home only for the following day to say they needed back. Ended up doing that and at the end was for the best Peoria nissan help us out with better deal on a brand new 2018 with 7 Miles

My purchase here is most likely going to end up as legal action against the dealership. do not purchase here.

Excellent price and service

excellent service and very quick the part was unreasonably priced $290.00 for a visor - but what could I do?

Taking care of issues after the sale! sold me Term care select on contract tried to use and was told it doesn't exist! $895.00 and now they won't return my calls!

It was a great car buying experience from sales (Joseph & Brian) to finance (Keisha).

Well organized...knew what they doing. Very courteous especially the young lady that handled thefinancing

Excellent customer service and very quick work. And informative of any possible future problems with their thorough checks of your vehicle.

Preston Harper is the GO TOO guy at AutoNation Nissan Tempe. He not only sold us an incredible Dodge Journey that we've been so happy with, but when we got a flat tire out in SanTan he helped us arrange to get our car to their dealership so we could get all the work done and get back on the road asap. He definitely knows Customer Service which is something I find lacking in most car dealers. Thanks to him we know we will be taken care of.

Wow - glad I did not read these reviews before visiting AutoNation Nissan Tempe. Our salesman was Mark Matthews - excellent in every way. No high pressure - but very cooperative. Did not try to talk us into something we did not want. Great personality and full of integrity - this salesman deserves gold stars!!!! Then he handed us over to Finance - we worked with Kesha - another very knowledgeable and respectful employee. She presented us with all our options but did not high pressure us into anything. We got exactly what we wanted. Excellent finance person - she also deserves gold stars!! Hoping that in our future dealings with them we feel the same (Service, etc)

I just purchased a used Honda Pilot at AutoNation Nissan and worked with Brittany on the sale. This was a great experience and everyone was very professional and courteous. I would send my family and friends to AutoNation to buy a car. I have been looking for a car for a couple of months and the first experience I had with another dealership was very unpleasant and frustrating, so I really needed a easy, friendly experience to wash away the previous nightmare of an experience. Thank you AutoNation Nissan!

The sales people were nice and informative. They took the time to explain the car.

Sad to see a "dealership" be untrustworthy. I would not recommend taking your car in for service at this location. If you do be very assertive about each pricing as they will lie to you and make up charges. This is the unfortunate side effect of commissions and the shadiness that comes with sales. Be careful they just want your $

My service rep Troy was awesome. He took car if everything.

Preston was amazing and was extremely nice! He made the car buying experience not as horrible as other car buying experiences!

Brought my car in for a recall issue and was given a loaner car, no charge. While working on that the mechanic noticed a broken motor mount and replaced it at no cost to me. My car was washed, cleaned, and given a complete inspection, again, no charge. I?ve decided that the next car I buy will be purchased here primarily because of the excellent customer service.

Of course like all dealerships way over priced for everything! Besides that, the lady I had was Shannon. Shannon was very nice and very good at her job!!! She made the whole experience wonderful. Always keeping me informed and going above and beyond to help me out with everything!!!! Thank you Shannon.

I have dealt with Brian Shirkey for about 10 years. THree three-year leases of two Nissan Altimas, and finally, I purchased my last lease vehicle. Brian gave his usual personal service o my wife and me. Please compliment him for my wife and me. My compliments to Auto Nation ans to your outstanding staff person Brian Shirley. Richard Sutz & Dorothy Wink Blair

I worked with Keisha Rush @ AutoNation Tempe to get my car a couple of weeks ago. I was on a time crunch and didn't have time for nonsense. Keisha understood that completely and was straightforward with me throughout the entire process. She was very easy to reach and quick to respond to all my questions and provide any information I asked for. Most importantly for me, she LISTENED to me. She heard me when I told her what I was looking for, and she didn't try to steer me in another direction or push me into buying a different car. Thank you so much for all your help and attention Keisha!

I had a great experience purchasing an Altima at Autonation! Preston was the sales associate who arranged my deal...a very good deal! Alan helped process my purchase. Both gentlemen were amazing! No pressure and no nonsense experience!

Dealt with Preston and have to say it was the smoothest transaction yet. Very nice guy whom seemed to genuinely care about exactly what I wanted and needed. I would highly recommend asking for him if you plan on purchasing a vehicle.

I had a very good experience at this location. Will be going back for my needs. Very helpful.

I'm what you call a brick in the new car business. I know what I want, I just want the best price. I BUY a new car every year or two for one reason or another. AutoNation was the best yet. Not only did I actually enjoy dealing with them.( I can't remember the last time I had fun buying a new car) they got me out of the dealership in record time. My last two vehicles took over 3 hours in the dealership to buy them. No financing just a check for the vehicle. Obviously there's paperwork to be done. I was out of AutoNation in 61 minutes. Great job guys!

A great deal & nice people. That's about it. I wouldn't hesitate to go back if I needed another car!

A pleasant, no-pressure sale/purchase. I identified with the sales person at first contact: pleasant, respectful, knowledgeable -- always ready and willing to reach out.

Troy W, was very courteous and professional. I would definitely come back.

We just bought a rogue and I love it. My family has purchased several cars at Nissan Tempe from Greg Grace. He is such a nice man and makes the process simple.

I purchased my vehicle last month Kesha and the finance manager made it a easy experience for me. It had been a long time since I purchased a new car and they were wonderful. Kesha was very professional and courteous.

Service representative was helpful and coordinated service in a timely manner.

Friendly employees that answered all my questions.

Troy went above and beyond to assist me in finding out where the problem noise was coming from. Excellent customer service was provided, a facility that you can trust.

Just bought a new 2018 with my son it went ok probably could have done better in price but that's my fault

Had my Nissan in for servicing in Jan. 2018, my service advisor was Shannon Weisbeck. She was truly exceptional and rates a 10 out 10 in everything as far as I am concerned. I am a 25 year 7 vehicle customer of Nissan and as of late, have not been too happy with the sales people or Nissan Corp. When it comes to service however, all my experiences have been good, and my last one with Shannon was super.

I had my air bags replaced, because of a recall. One of the other auto nations was going to be weeks longer. Tempe was faster, and everyone was super nice and very helpful. I live in Chandler but I would go back hear again when I need anything.

Not pushy. Friendly, courteous and very knowledgeable

Very efficient service managers and excellent mechanics. I would not consider bring my Nissan auto anywhere else.

Kesha did an awesome job from phone reply to working with at the dealership. Very professional but almost felt like I was sitting with someone that I had known for years, very comfortable

The sales person and Autonation were only interested in there commission check and selling a truck. An Autonation HORROR story. There Web site ad says - “The Nissan Dealer dedicated to your needs” I am writing in regards to a Titan truck purchased from your dealership. I visited this dealer and told them specifically I was looking for a pickup to pull a Fifth Wheel trailer we were going to use for travel. The sales person sold us a $37000. Titan pick up. He had no idea of our “needs”. It doesn’t work. It sits in our garage and our camper sits in a rented RV parking lot. The unit he sold has a 66” bed and we need a 78” bed. We did several things to try and make this work, special sliders on the hitch, special brackets and still have nothing to show for our efforts accept an empty bank account Our dreams of travel and camping went up in flames with our bank account. I have attached a copy of Autonation website – only they don’t practice what they preach. I will be taking this further, with legal assistance, and Blog, and TV help. I am looking for a refund so I can buy something that is right for the job.

If I could give them 0 stars, I would. This is a place without integrity. Do not spend your hard earned money here. This review is specifically in regards to the Finance Manager: I don't want to mention any names but he was clearly new at his job. I signed all the paperwork and he nearly forgot to collect the down payment. I signed the lease contract on December 12, 2017 and drove away with the car. I receive a text on December 27, 2017 saying that there were issues with financing on the lease. He offered me a purchase option for $150.00 more. This seemed shady to me, so I declined. Then he offered to MATCH the purchase deal with the original lease price. Shady again. I don't want to deal with a dealership without integrity and believe my money should go to somewhere I trust. I surrendered the car on December 28, 2017, 16 days after signing the lease contract. DO NOT waste your time and money on a place without integrity.

Lori my advisor was awesome,helped me very much! They have a nice facility and it was quickly repaired and the pick up process was very quick

I Like to thank the young man that help a service the car you did excellent job Kind of want me to buy another car there

Knowledgeable people, good service, friendly atmosphere.

I purchased my new 2017.5 Nissan Rogue SV from AutoNation Nissan Tempe a day before Thanksgiving. They were straight-forward and very easy to work with. I was at the dealership for a total of 2.5 hours from the time I arrived on site until I left the log with a brand new vehicle. A day later, I noticed a few scratches on the surface of my vehicle, and they told me to bring it in. They took care of it first thing in the morning, and I couldn't be more pleased with the service from this dealership. I will be a repeat customer.

I am from Texas and had been in contact with AutoNation Nissan in Tempe/Chandler. Everything sounded great but I was afraid that once I visited them the numbers were going to change. It was a great experience, what they offered was what I got. Thanks to Angel Terrazas for being so patient with me and helping me in my buying experience.

The service was excellent and I did not have to wait long.

The staff was considerate, helpful, and very nice. They also took very good care of my car, which is my baby, and did great work. I will definitely be returning for future maintenance.

Very good experience...my service rep was outstanding.

Amazing service Troy really shows his level of professionalism by the way he treats his customers. We will always be loyal customers in this location.

Excellent experience, Troy provided an excellent customer service

Purchase experience was best in class. I have not had to deal with customer service or the service dept. as of yet

Great customer Service! We live nearly 2 hours away in Tucson and was so very pleased with the responsiveness of Ryan our sales person. He understood we needed a bit more information and details about the car in order to decide if it was worth the trip to Tempe to look at in person. Upon arrival we found the car to be in better condition than was described by both the ad as well as the additional pictures and video that Ryan sent to us. We could not be more pleased by our experience. Thank you for an absolutely fantastic experience! We love our new (to us) car!!!

I would like to begin by saying that our experience in purchasing this vehicle was surprisingly pleasant. I say surprisingly because our experience in the past at other (unnamed) dealerships was not. Our salesperson, Ryan Carney, was thoroughly informed and honest about the vehicle we test drove. We received a fair price for our trade in and Ryan made the wait time for approval go by quickly as we found him to be easy to talk with.

Very Good Customer Service - Took less than 1 1/2 hours.

Troy walk me through what was done and then explained what Service would be required in the future

I purchased my car through this dealership last year in Sept.I also purchased an extended warranty were I wouldn't pay for oil changes/ tire rotate and balance until I reached 100,000 miles. I brought it in for the oil changes and maintenance regularly as I am supposed to and never had a problem with the finances. I talked to them sometime last year when I brought it in for maintenance and asked them to check the front of the car. I noticed whenever I go over speed bumps you can hear it. (Not normal). They told me everything was fine. It is just the humidity. Umm ok. So.. Saturday I brought it in for my maintenance and asked them to check my battery and that I smelt antifreeze. My advisor was named Christian and he said they would check everything for me. I told him that everything is all under warranty as the car is brand new. He said ok. He called later that day and stated something is wrong with the axel and bushings and they will take care of it. (the issued I had last year when they told me it was just the humidity) I said ok. The shop closed at 5 and my husband and I called at 4:30 to let Christian know we were on our way. He said ok I will see you soon. I was expecting to talk to Christian when we got there so he could tell us what was going on. We got there at exactly 5. And Christian was NO where to be found. He had already left. Didn't tell me what was wrong with my battery, the smell of antifreeze nothing! The cashier (Cynthia I believe) told me my total was $66.67. I told her no. That I was told it was all under warranty. She went looking for Christian and of course he was gone. I checked my receipt and I was being charged for my oil change/tire rotate and balance. I told her I am not paying for it as I purchased the extended warranty. And because Christian was already gone she can't fix it. She got a manager and he told me to sign for the warranty work that they replaced. I am very disappointed on how Christian took care of this and how he left when he knew i was coming. Not professional at all! Will never have him as my service advisor again.

This was great. Our battery was cranking slowly so we brought our car in without an appointment. The service rep went ahead and got it taken care of and within an hour we were on our way with a new battery at no charge. (Thank you Extended Warranty)

Received excellent service from Zack. Zack is an employee, when I was in Busines, we hoped to have

Great service person. Free car wash. Close to my home.

Great Experience................................................

They were amazing! Kesha and Brittany were awesome! Not only listened to what I needed, but were very easy to talk to. They fought to get me the best deal and worked very hard to me into the car I wanted! The experience wouldn’t have been the same if it wasn’t for them! Finance worked hard with the bank to accommodate me! Thank you so much to the team at AutoNation Nissan Tempe! Thank you so much Kesha and Brittany for everything, you guys really took the pressure and stress away from buying a car. Very pleasurable experience!

I wasn't excited about the prospect of buying a new car because I had heard horror stories, some from my own family. This did not turn out to be the case at Nissan AutoNation. My salesman, Mike, was good about getting in touch with me, answering my questions, finding the best deal on the car I wanted, etc. without being pushy. When I went to the dealership to actually purchase the car, he didn't try to jack up the price or get me to purchase expensive add-ons

Not a happy customer. Purchased a Leaf electric vehicle 2 weeks ago. FIRST: Your sales guy couldn't find the second key for my vehicle so he assured me I'd get the second key promptly. After several days went by, I had to repeatedly try to make arrangements to get the second key. From Alan forgetting to call me back to giving me wrong times to come to the dealer when the key guy would be there, I had to finally talk to the manager who arranged for the key guy to make me a key. Ok, was willing to let that go, but SECOND: My sales guy told me that he would charge my vehicle while we were doing the paperwork but when it was time to drive off the lot, I was told the charger was occupied and Alan sent me to drive my new electric car home at 45% charged. THIRD: Nissan has an offer to get 2 years of free charging but the card was not activated correctly by the sales guy. I had to call EZ-Charge, and 4 other charging networks to get my card set up correctly. BOOOOO! Even after all that, I was still not going to leave a negative review until now a FOURTH STRIKE: My Leaf had a defective radio in it so the Service dept ordered a new one. I dropped my car off yesterday evening and Saul told me that my car would probably be ready by noon today. 4pm still no call so I call to find out what's going on. Saul tells me that the technician broke something when he tried to install the new radio and had to order the piece. The piece should be in tomorrow. UGGHHHH NOW I am frustrated. Why don't these people ever call me, why do I have to keep calling and hounding? Nissan AutoNation, you have terrible customer service. Train your staff to keep their word and communicate better with customers. I do love the car, but I may never buy another one from you!

I made an appointment for a recall to be fixed the night before bringing it in. They took me right away and had it done quickly. The shuttle was a little slow. I'm just glad it was fixed so quickly with no hassle at all.

I'm just waiting on the actual installation of the replacement LI-ON battery - due to age and low charging - for this 2012 Leaf that I purchased 3 years ago (from more distant local dealer). That has now been scheduled, and should lead to a 5-star rating on quality of repairs, for sure!

Love this dealership. Have been buying cars at this location for 17 years.

What a great experience, this dealership is exceptional! They are not pushy and will work with you in regards to trade in price and new car price. No haggling!!! Marco the salesman is a top notch employee who deserves recognition for how well he did when selling me the new Nissan Altima!!!

Laid back process, no pressure and 100% friendly service. Kesha read me like a book and gave me a hassle free experience! The dealership also made an effort to apply as many rebates I could qualify for to give me a good deal. Great place!

We had a great experience all around! We were treated well, got a good trade in value for our car and received the lowest price on our new vehicle.

The only issue I had is that they did not have donuts in the waiting room anymore.

It was painless at Auto nation and they worked with my wife on the price & trade in. I was not there all day

Troy Wiloughby, service manager is great! He listens and truly cares about his customers.

Only 3 today. No donuts!? Service good as usual.

I had a great experience with the entire staff at Nissan and the guys made sure I got exactly what I needed . My service guy was Saul great guy.

Shannon is the best of all time at Auto Nation Nissan in Tempe. I have never experience that type of customer service. It was extremely the best ever! All the ladies in this office are wonderful and friendly. I dropped my car off on Wednesday; and my car was done on Friday. I will only do business at this location from now on. Thank you to everyone at Auto Nation Nissan in Tempe. Keep up the amazing work....

Thank You Ashley for the return call!!! Why. Are you evading me??? I think it best I call Chanel . Carole Maslyn

I was so happy with my car that I went back and bought another one for my daughter