Recent Reviews from AutoNation Nissan Tempe

Very Professional

Purchased a truck here in the last 30 days. Worked with Andrew in Sales. Process was smooth and didn't take endless hours to complete. Jalen in Finance was also great to interact with as well. Overall, very pleased with the service I received from AutoNation Nissan Tempe.

Good experience with Cass

Great customer service

Tammy and Jaylen was Amazing! They helped me get a great car right before my Birthday which I been praying I’ve been able to do and also was able to still keep me around the same amount I was paying for my last car !! AMAZING and Tammy is the best! Promote her and give her a raise she helped me and my mom and we both walked out happy as ever

Service was outstanding went above and beyond.

I bought my Altima at another dealer. They said I had to take it to the Nissan dealer. Sara in there service department was amazing to say the least. Fixed the original problem. Then when another problem popped up, Sara had bad news. $800 plus problem. I was not a happy camper. I told her to just fix the car. Of course it wasn't covered. I received a phone call from Sara. She took care of me. From 800 plus. To $290. thank you so much. Go see Sara. Very good communication and does what she says. Thank you again Sara.

Quick and friendly service. Oil change performed in a timely matter. Customer service was excellent.

The experience was a very good one. Everything was taken care of and they were very professional and giving me my car back. I appreciate everything they did. Vivian Branch.

El vendedor fue muy amable y estuvo conmigo ayudándome en el proceso

Great , the service advisor was really helpful and make sure I was well taken care of while I was there.

Went in for a front brake job quoted at $500...walked out with $833 bill? Repair was estimated to take two hours and I was there for almost 4 hours. Frustrated. Usually a reliable dealership now I'm looking to take my business elsewhere after this experience.

The super friendly seller Jake, helped me with the whole process and made me leave there with the car of my dreams 😃 So if you plan to go through Tempe autonation, ask for Jake, he will help you with everything.

Devan Mendoza, Lexi and Brianna were all a pleasure to work with. From start to finish the process of selling my vehicle was painless. Staff was friendly and courteous and answered any question I had. Had a check in my hand same day. Great experience!

The team at AutoNation were very thorough and communicative during the service of my vehicle.

I met a new a service manager and was pleasantly pleased. He was very thoughtful and cared about my ever concern. I haven't had a bad experience with Nissan.

I was helped as soon as I arrived, had a good experience with courtesy shuttle as well.

Had a little problem with time management and they made it right. I was impressed.

I had the best experience with my sale person he’s awesome

Good service with auto parts Nation thank you for all service through out the years

Honestly I don’t think I will shop for a vehicle anywhere else. This was by far the fastest, and best experience I’ve had buying a car. Staff was very friendly and they knew exactly what I wanted and got me my dream car. Thank you to Wesley M and the finance crew for having me feel heard and not feeling like just another sale. Much love to everyone there!

I request a test drive via online next day I was reach out by a sales representative Jake Lau , we scheduled a day and time , me and my family went to see the vehicle 02/03/2023, it was a really nice and friendly service from Jake make us feel really comfortable, I told Jake let me think about and if I make a decision to buy the vehicle because a great custumer service from him i will comeback and also auto nation support pink drive ( breast cancer , a family member is a survivor) we get back the 02/15/2023 and Jake was able to work with us we agreed on the price and make the purchase the day we didn't get delivery that day until the 02/22/2023 it was because I wanted my vehicle with a accesories installed before and Jake maked happened, I'm really happy with my this is the 1st time that to go to a dealership for a test drive that I didn't experience the super pressure to make a decision , Jake was awesome I definitely recommend autonation tempe nissan to friends and family,

I had given a review of 5 stars but that was my first experience. This last experience has changed my review. Last time, it took a while to get back to me, but the service provided made up for that. This time, I called once and was cut off and told they were just looking at the car. I called after that two days later left a message, and got no response. My husband called and left a message and got no answer. Finally, he drove to the service department (four days after our car went in) and finally got answers. The excuse, they hadn't drawn up the quote yet. This is the second time it took forever to get an answer about what was wrong with our car. However, the actual mechanical fixing of our vehicle is done well.

All good

I will never purchase a vehicle that requires me to have a check-in at Nissan after this experience. I'll admit that our car is a lemon, but we bought it private sale: so that's not anyone's fault. However, this locations service is awful. Our Nissan Juke was making weird noises so we scheduled a check-up appointment (other places we went to didn't want to deal with Nissan's for some reason); after waiting a week for our appointment time we had our car delivered by tow truck (we didn't want to drive with the weird noise). The Service Department didn't contact us, and later that day we called in and were told "we're looking at your car right now". For three days following that experience we called and left messages (about 4 total messages) and NOBODY responded. So I drove into the shop [and walked up to the window of our service professional] and she claimed that she still needed to draft-up a quote; after cutting me off to have a phone call mid-conversation, she then showed me the quote that she'd claimed (pre-interrupting phone call) that she hadn't drafted. She wouldn't let me see my car until she walked me to it (and it was out front the shop, 5 spots down from where I just parked) and claimed that it needed a new engine. I asked for the review and quote via email, and she still hasn't sent them to me (6.5 hours later). Someone saw the car at the lot, and called me - so we're selling it as junk ... but I'm telling friends, family, and even random strangers to avoid that Nissan shop!

My Service Rep (Ivan) was great: Personable, respectful, thorough, and communicative. I was a bit disappointed and surprised in the mechanic team though. Only half my tires weee rotated! How did I know? I have my method. I was surprised because something so simple as a tire rotation wasn’t double-checked? Disappointed because it makes me wonder…how do I know the alignment was properly completed? How do I know the oil was changed? See where I’m going with this? A customer becomes circumspect pretty quickly. When I pointed out the tire rotation issue to Ivan, he immediately took my car back to the shop. I don’t write this to create a bad review, but rather as a reminder that attention-to-detail is so important in vehicle mechanics.

Performed 100,000 mile service and was careful to not include other recently completed services.

Very quick ,easy and offered me much more than Carmax or Car Gurus. Would do again. Thank you

Great experience from start to finish! No haggle dealership and wonderful customer service. At delivery of the vehicle Jake reviewed all the features of the car and made sure to answer any questions I had.

I went there and sold my car, taking a bit less for it then I needed to, which I was alright with but I had stuff still on the car a hitch and a cellphone window mounting deal they said I would get back they were lying, they have did nothing but duck me everytime I've called there, the person name is Brianna that I dealt with who's the one that lied to me to begin with, do your self a favor stay away from AutoNation there nothing but liars and jerk's

Everyone at the dealership was very courteous and friendly. Many stopped and asked if we needed anything while we waited and made sure we were always comfortable.

Jordan Faber is an outstanding service advisor. He was very helpful and knew the history of previous services performed on my Rogue.

I had a great experience here with these guys. Fabian in Finance was super helpful and helped me out so much. Super dope and they definitely care about their customers. Each time I’ve been in there they kept it real and positive. I recommend them 100% 3 years later >>>>>. The manager of Tempe Nissan was absolutely amazing! Very laid back and man of his word and that says a lot about the car sales men. No offense but I also worked in the car sales industry so I know how ruthless those guys can be. Not only him but the finance manager also went above and beyond to give me the best deals that I possibly could get the way the two of them handled their business with me got me into The exact car that I wanted. The guy who sold me the car was also laid-back very friendly and patient and took his time to really go into detail about the new features my car had and might I mention all of them are dog lovers so that right there is 10 gold stars. Dopest group of guys I’ve come across and I highly recommend them ❤️

Very pleasant and professional

I have been coming to this dealership for service since I bought my Altima from them in 2010. They have not let me down.

My wife and I traded in her Vehicle here last year here and bought a new Nissan! The service and experience was great! The employees are always courteous and professional!

Not clear on whether not tires were actually rotated since receipt does not confirm whether rotated or just inspected. Also very unsatisfied with the recommendation to replace the 60,000 mile tires with only 27,000 miles of wear

I’m TOTALLY AMAZED once again with the workmanship that was done with my current car maintenance! I made an appointment, but I showed up on the wrong day, they were so kind to take my car anyway! Sure , it took a little longer, but it was good therapy time for me 😀. So , this visit was good for me and my car. I plan to schedule future visits for me & my car Thank you.💥💥💥💥💥💥

The customer service from start to finish was excellent. The wait room could use an overhaul.

Salesman was amazing! We haven't purchased just yet, but he was not pushy and super friendly. I would recommend them to anyone.

I requested a change to my purchase agreement, and I was treated awesome and I left completely satisfied.

Service was Quick, and the technicians are great!

The job was done correctly, but it took two full working days to get my car back, when all they had to do was adjust a tension pulley on the serpentine belt. Replacing the belt itself takes less than 10 minutes for someone that isn’t a professional. The service department has horrible roll over and it is near impossible to contact the advisors. I called 10+ times and left multiple voicemails, I received contact when I started bugging the people in sales.

Had a recall fix and they through in a carwash too! Fast service!

Great service! Vehicle serviced at time promised. Service advisor's friendly and helpful. Nice, comfortable waiting lounge with TV and coffee. Car returned cleaner than when it arrived!

This place was great. After I had a bad experience with another dealership this experience was truly welcomed. My sales person was very helpful and the manager also helped the deal go extremely smooth. Even my finace person was great. I would tell anyone if they were nervous about the car buying experience these are the people to go to.They are the real deal.

I have a recall on my work truck (Nissan NV 2500 tall). I made an appointment several months ago. When I arrived, they told me they don’t work on Commercial vehicles. I got an email again recently for a recall from them again. I called and asked if they work on these vehicles now because last time they didn’t. She said they do. Well, I arrived there this morning and was told they don’t. Even if the girl on the phone didn’t know better, the service tech should have noticed on the calendar what type of vehicle I had and alerted me! I blocked out appointments TWICE now losing money because they can’t train their staff! I would NOT recommend them as they don’t have a clue what’s going on internally.

Service and Sales are always great. The car has a problem with the break electronic switch that causes the car to not start. This issue keeps happening every 8 months or so. They can't fix it under warranty until they can reproduce it, which means I have to wait for the car to be basically inoperable to get it fixed. This issue has made it so I won't buy a nissan again and will likely get rid of this one soon. Too bad, because the dealer and service are awesome.

Great service and reasonable price

Ivan was great. He offered a discount on having my oil changed. Saved me a few bucks, and I couldn't have been more appreciative.

Jake was awesome during the whole experience of car buying. We went in January to reserve a Nissan Leaf and bought it when it arrived in February. He laughed at all our Leaf puns which was pretty unbeLEAFable. He LEAFS a great impression of autonation and this branch in Tempe. He definitely did not LEAF us hanging, and followed up constantly. Terry in finance was great as well, but we only met with him once before we had to LEAF. Would definitely recommend buying a car here, they are very straight forward and you don't have to do the car dealership hustle and negotiation baloney, which is quite a re-LEAF.

While I wasn’t able to lock down a deal, sales rep Josh took good care of me and treated me with respect. As a first time buyer I was a bit weary of the process but both he and the finance dept gave me an idea of what was reasonable.

Boyd, part of my service team was excellent! We had a puzzling situation The mechanic Andrew kept at it until he figured out my problem (why my tail lights were stuck on)

My car is having a repetitive issue with the break switch where it wears off and then doesn't let you start the car or change gears! Hate Nissan manufacturing for that and will likely never buy another Nissan but AutoNation has always been helpful in fixing it under warranty and being transparent about what's happening. Their service is reliable, consistent, and excellent.

The staff were very friendly, I loved the pictures of the work that needed to be done that were taken by Mr. Faber, my advisor. It shows transparency and being honest! Thank you!!

Polite respectful knowledgeable he got the job done it was an awesome experience thank you Derek @ AutoNation Nissan Tempe

Mark Grim is the man!!

It was great experience. We got the Hospitality, care, best suggestions, great car and good deal. Cooper is Amazing. Mike is very helpful and generous. Thanks

Fast efficient service! Pleasant waiting room,but need refreshments like years ago! Only have coffee and water.

They completed the services I needed, and they were even nice enrich m enough to wash my car.

Well first off I told the Salesman upfront about my situation. I don't like my time Wasted. He wasted my Time. The Salesman just kept ignoring what I was saying, customer service is Paying attention to the Customer. Actually listening to the customer so that you know how to better assist the customer. I believe I threw the Salesman card away, because he was too much of a Salesman. Once I find it I will provide his name. I have No Time to Waste. I don't know what to make of AutoNation.

Jake Lau and team was very polite and helpful and they made the whole experience very smooth.

I have a 2022 kicks with 15000 miles on it. It braked suddenly a few weeks ago like I had hit something and the screen turned red. I had to put it in park and drive to keep going. I read Nissan is having issues w the automatic braking sensor. It was at the dealer for almost a month and they couldn't replicate the problem. I don't want this to happen when on the highway or busy road. Has anyone had this happen to them? How can I get Nissan to fix it? This is an email I wrote to Nissan. I was so excited to get my 2022 Nissan Kicks and recommended them to everyone. Now my idea of Nissan has changed. I have heard that you are unable to duplicate the problem and will not fix it even though it is a known issue. This puts me in fear of an accident and for my life and the lives of my passengers. This is very dangerous and can cause a severe accident if this were to happen on the highway or even regular road. The emergency braking system sensor needs to be replaced. If I am to get in any type of accident, this refusal of fixing the issue will result with it being due to your negligence. I am attaching screenshots of where this is a known issue and has happened to several others. I will come pick up my vehicle, but just know you will be responsible if I am to get in any type of accident. I would also like to know what tests were performed, who performed them, and the tests the Nissan representative did and his info. I will need printed copies of all of this. I will also be contacting the Nissan corporate office with my dissatisfaction of your service.

I have a 2022 kicks with 15000 miles on it. It braked suddenly a few weeks ago like I had hit something and the screen turned red. I had to put it in park and drive to keep going. I read Nissan is having issues w the automatic braking sensor. It was at the dealer for almost a month and they couldn't replicate the problem. I don't want this to happen when on the highway or busy road. Has anyone had this happen to them? How can I get Nissan to fix it? This is an email I wrote to Nissan. I was so excited to get my 2022 Nissan Kicks and recommended them to everyone. Now my idea of Nissan has changed. I have heard that you are unable to duplicate the problem and will not fix it even though it is a known issue. This puts me in fear of an accident and for my life and the lives of my passengers. This is very dangerous and can cause a severe accident if this were to happen on the highway or even regular road. The emergency braking system sensor needs to be replaced. If I am to get in any type of accident, this refusal of fixing the issue will result with it being due to your negligence. I am attaching screenshots of where this is a known issue and has happened to several others. I will come pick up my vehicle, but just know you will be responsible if I am to get in any type of accident. I would also like to know what tests were performed, who performed them, and the tests the Nissan representative did and his info. I will need printed copies of all of this. I will also be contacting the Nissan corporate office with my dissatisfaction of your service.

I have a 2022 kicks with 15000 miles on it. It braked suddenly a few weeks ago like I had hit something and the screen turned red. I had to put it in park and drive to keep going. I read Nissan is having issues w the automatic braking sensor. It was at the dealer for almost a month and they couldn't replicate the problem. I don't want this to happen when on the highway or busy road. Has anyone had this happen to them? How can I get Nissan to fix it? This is an email I wrote to Nissan. I was so excited to get my 2022 Nissan Kicks and recommended them to everyone. Now my idea of Nissan has changed. I have heard that you are unable to duplicate the problem and will not fix it even though it is a known issue. This puts me in fear of an accident and for my life and the lives of my passengers. This is very dangerous and can cause a severe accident if this were to happen on the highway or even regular road. The emergency braking system sensor needs to be replaced. If I am to get in any type of accident, this refusal of fixing the issue will result with it being due to your negligence. I am attaching screenshots of where this is a known issue and has happened to several others. I will come pick up my vehicle, but just know you will be responsible if I am to get in any type of accident. I would also like to know what tests were performed, who performed them, and the tests the Nissan representative did and his info. I will need printed copies of all of this. I will also be contacting the Nissan corporate office with my dissatisfaction of your service.

Jake Lau and team was very polite and helpful and they made the whole experience very smooth.

Muy buena experiencia y excelente servicio!

Everyone at this dealership was so great to work with! Specifically my salesman, Wes. He's extremely knowledgeable. He also not only listens to what you want, but actually remembers it too! I worked with Mia (from Finance) and she was awesome. She even stayed late to complete my sale! The sales managers and service department were very friendly and helpful as well! Highly recommend this dealership!

I returned to the service center because i had a good experience the first time i went to get my oil changed. This time was a completely different experience. Waited over 10 minutes for anyone to even acknowledge i was in the service driveway. I understand that businesses are understaffed and busy, but all i wanted was to at least be acknowledged by one staff member saying that someone would be with me shortly. I stood outside my car watching staff interact with other customers and then just stand and talk with other employees, felt it was unprofessional. Once someone acknowledged me, there was no apology for the wait or anything. It then took over two hours for my oil change, waited in the waiting area and finally decided to go outside where the service advisor said ?oh i have your car ready, just have to finish some paperwork.? I?m not sure how long my car had been ready and if he was going to even tell me it was ready. I felt the customer service was horrible and will not be returning.

On hold with parts for 20 minutes!

Tammy was our sales representative, she did an amazing job, and when we pointed out a few issues with the vehicle, she immediately took care of it, went above and beyond to ensure we got the vehicle we deserved. Would love to do business with her again, extremely happy with our 2019 Volkswagen Jetta purchase! (Leo and Mel)

By far the Best Dealership in Arizona, Max was very helpful and knowledgeable, we went through the car buying proces without any pressure, we are returning customers for two decades now and will buy from Auto Nation Nissan Tempe again.

Excellent experience

Amazing experience, stress free vehicle purchase. Max was very helpful and knowledgeable, answered all our questions and guided us through the entire process. We are buying vehicles from Auto Nation Nissan Tempe for two decades now and will buy again.

I returned to the service center because i had a good experience the first time i went to get my oil changed. This time was a completely different experience. Waited over 10 minutes for anyone to even acknowledge i was in the service driveway. I understand that businesses are understaffed and busy, but all i wanted was to at least be acknowledged by one staff member saying that someone would be with me shortly. I stood outside my car watching staff interact with other customers and then just stand and talk with other employees, felt it was unprofessional. Once someone acknowledged me, there was no apology for the wait or anything. It then took over two hours for my oil change, waited in the waiting area and finally decided to go outside where the service advisor said “oh i have your car ready, just have to finish some paperwork.” I’m not sure how long my car had been ready and if he was going to even tell me it was ready. I felt the customer service was horrible and will not be returning.

Everyone worked well together from speaking with sales representative to sales manager. The sales rep, Jack had a great and enthusiastic attitude.

Our service manager Leticia was very kind and responsive, however when I picked up my car for service there were grease footprints on my light tan floor mat and carpeting. And a smudge of grease on the new light tan visor that was installed that morning as well. She has offered a mini detail service. Still waiting on how to go about getting this. This should never happen. Careless service person in my opinion.

It wasn't good I was told by your service department that my warranty did not exist I called the warranty company the following Monday and verified that yes indeed my warranty was good. So that leads me to believe that no one from your dealership bothered to actually contact the warranty company.

My experience was a 10/10 due to the amazing staff and helpful people all over the dealership.

Love the fact that everyone was very pleasant. Treated us very nicely. The entire experience was very smooth and fast.

THEY DID A OIL CHANG AND ORDERED STUFF I NEED TO FIXED MY CAR THEY ARE VEREY NICE

Awesome treatment! They work fast and good, all the staff is willing to help you out. Jordan my advisor, made sure I get my car maintenance soon and well done!

They did good work and don't charge too much, thankfully. They didn't try to upsell me like most dealerships try to do, which I appreciate. I'm giving 4 stars instead of 5 because they had my car for 2 days and for what needed to be done, I figured would be less than a day, otherwise, I believe this is a 5 star company and Leticia was kind and understanding. I liked having a female advisor.

Easy selling experience.

Wes was incredibly helpful and friendly!! The buying experience was made to be much easier than I expected

Best service provider for Cars. On time delivery and efficient.

Wes was incredibly friendly and helpful!!

I received a notice that my car had a recall. I took it in to Autonation Nissan in Tempe and they took care of it immediately and also rotated my tires for free. It was quick and easy.

The employees were very gracious.

Purchased a used vehicle with them and one of the new tires that was pit on the vehicle wore prematurely and needed to be replaced. They replaced tire for free and aligned the wheels. I am grateful for their service and doing the right thing! It makes me want to come back to them and do business with them again!

This 2022 Nissan Altima with 3,200 miles was brought in to our shop for a routine pm service. During the serice the non certified Nissan technician noticed an a/c leak on a crimped a/c hose. We took it to the dealer who could not verify the leak. Their Nissan master technican stated nothing was wrong. I had to send two non Nissan certified technicians to the dealer to show them where the a/c leak was.

Amazing customer service

Just got my new Nissan Leaf. The whole experience was super smooth and easy. This was already our second vehicle from this dealership and when ever we?ll be ready for another, we?ll be back.

I was greeted promptly and courteous.y. Tech assistant answered my questions regarding the service I requested. She was extremely helpful. Car was returned to me on time and clean

Thank you Andrew. You were absolutely amazing and we do love our new Leaf

The work done on my vehicle was good and they found some additional issues separate from the issue it was brought in for. The lower rating is for the poor communications and scheduling around this service visit. The appointment was made ten days out and when the vehicle was dropped off there was no mention of delays working on it. I had to initiate the call the following day on the status of the vehicle. I was told that there was a backlog and they did not know when they would get to my vehicle even though I had made an appointment ten days in advance. They did offer a rental car which was not needed. I questioned the poor communications and spoke with the service manager who agreed that I should have been contacted. It was a week before the vehicle was looked at with no further updates until then. It was another several days to get parts and do the work. The work done on the vehicle was very good and the poor communications and scheduling are the reasons for the lower rating.

Great place to have your car serviced.

My battery died after an appointment in Phoenix. After it was charged by AAA I called Auto Nation & they told me to come right in. Danny is our advisor & took care of us. So thankful!

Purchased my car a year and a half ago and my car has been in the shop a few times for sensors and it's never fixed. I took my vehicle for an oil change and a shaking tire and told I no longer have free oil changes and the tire never fixed. When purchasing the car I received free oil changes for 3 years with no amount given, then to have the service advisor try and be rude and say other than what was told to me. Beware and read all the unlining garbage!!

Me super bien en mi visita al dealer, fueron muy amables y me explicaron cada detalle que tenía mi vehículo. Tenía mi cita para las dos de la tarde pero me desocupe antes fui y me atendieron de una vez. Voy a regresar en mi próximo servicio

They did an excellent job at catering to my needs when it came to explanation and payment options. I will definitely do business with them again!

Went in for an oil change and met a friend talking about nails, lol. What a great experience and I?ll be coming back requesting her.

Nice facility to wait staff is attentive to your needs

Great, honest and efficient service! We would return here for our next vehicle

Stuck to what they promised. Exceeded my price expectations. Offered me 2000 more than Chevrolet who I originally bought the car off and will never go back to. Cannot recommend more highly, very professional and made the transition seamless with their qualified staff.

I have a good experience with AutoNation Nissan Tempe. I have received good attention and quality service. They always have the answers to my needs. I used to go to another but the quality is far from what I have found at AutoNation Nissan Tempe

Good job

Hello Tempe Nissan GM.. Please Help. I purchased a new 2022 Frontier. I have been trying unsuccessfully to gain service on the vehicle with no resolve. I have called as well as Nissan Factory to assist with no help.. all the phone numbers leave you no choice but to leave a message and the GM or service manager wont return my calls. I recently contacted the AZ Attorney Generals office for help in gaining recall service on my Truck.. Please Help....

I had my Fiancee take my car in to get it serviced and it came back with a huge, deep scratch on the trunk that was not there before. It looks like someone had something on the trunk and dragged it off. I have been trying to contact the dealership about it and have not heard anything from them. Very frustrating considering I Bought the car brand new from this dealership and had no issues on the sales side. Just having issues on the service side of things.

Very good costumer service...

Good job for ivan y great service Ivan gave me a great service & was always there on everything! I would definitly recomend this place!

Good experience, and good job,ivan apreciabe you attention

I?ve never had the worst service in my life went to go get a simple oil change that should?ve taken no more than an hour. Ended up sitting there for 2 1/2 hours before I found someone myself and them telling me that my car had been done an hour and a half ago this is absolutely ridiculous and uncalled for sheer laziness and inconsiderate. I will not be returning back for a service.

Theo was very knowledgeable and a tremendous help in purchasing my first car. The entire process was smooth. I definitely recommend Theo, as he is friendly and has the experience. I appreciate all the hospitality from Jalen as well!

So I love my new friends at AutoNation. That's actually what it felt like. Great conversations, lots of laughter all while I'm going through the process of getting a car. Started the day talking to Jonavis about the car that I spotted online. Told him what time I would be there and he was there available and waiting for me. Rudy made my waiting go by fast with great conversation. Took my mind off of the long process of buying a car. And then there's Jalen, he finalized the process. Explained everything thoroughly and made sure I understood. This was my first time buying a car and didn't feel uneasy about it. Good group a guys and I've already referred a co worker. Just don't look Jonavis in the eyes, they are so hypnotizing. Way to go Autonation. Keep up the great work

UPDATED REVISION: My original review was 1-star, but Ira Wolfson (the Service Director) personally called me and was very professional and apologetic about the situation. He offered to make it right, and we came to an internal agreement. I have updated my review to 5-stars for the outstanding follow-up customer service, but I am leaving up the original review to reflect my original poor experience that led to this situation. Thank you Ira for your time and professionalism. —— Original 1-star review: Absolutely awful experience. I drove up and had to wait an additional 10 minutes past my appointment time (that I already scheduled a week beforehand). I needed an oil change and then an inspection on my Rogue because something was rattling. The tech (?) that I interacted with, Ivan Retana Santos, was incredibly unprofessional throughout the entire experience. He had an AirPod in one ear, spoke incredible quietly and quickly, and said very little whenever he did speak. Never made eye contact. He asked me if I was planning on staying in the waiting room and I told him yes. He said he would be back “shortly” to give me an update on my car. Over TWO HOURS went by and I never got any information. I had to literally call the google maps phone number for the place and then get an update on my car through that route. After THREE HOURS of waiting (they didn’t have an update when I called at the 2hr mark), I FINALLY got an update on my car, saying that it was going to need $4000 worth of repairs. Absolutely not. I can get that done way cheaper anywhere else. THEN I had to wait for my car to be finished with an unrequested car wash??? I ended up being at the dealership for close to four hours. Complete waste of time and I was late for work. There’s no reason that it should take four excruciatingly long hours for an appointment that I called ahead and scheduled a week beforehand. If it’s even going to take that long, at LEAST give me some kind of heads up that says “Hey, this is going to take longer than an hour.” I shouldn’t have to CALL after two hours of radio silence in an incredibly uncomfortable waiting room. Horrible experience and I will absolutely not be recommending this dealership to anyone.

I’ve never had the worst service in my life went to go get a simple oil change that should’ve taken no more than an hour. Ended up sitting there for 2 1/2 hours before I found someone myself and them telling me that my car had been done an hour and a half ago this is absolutely ridiculous and uncalled for sheer laziness and inconsiderate. I will not be returning back for a service.

I was shopping for a used car and although I did not find ultimately find the right car here I highly to recommend my salesperson DeAndray who was truly great to work with.

Sara was very kind and courteous. Provided transportation to and from my home so I wouldn't have to wait in the dealership while my car was being serviced.

The oil change was fast and Ivan Santos went over everything that was checked on my vehicle. The customer service was great and friendly. Plus they washed and vacuumed my vehicle! Thank you:)

The staff is great and explained everything... Definitely will be back... A big shout out to Theo and Jalen!!! They were the best!!!

The dealership has Very nice workers and explains to me if there are any issues

Good advice to help me with my car problems and they are very nice

DeAndre was able to help me remotely. He got me answers and numbers to get a deal done before driving 200 miles to see them. He and the team made a seemless purchase when I arrived on the lot.

The service was quick. The price was fair. I had booked an oil change and afterwards was mailed a free three point inspection that they honored. I was also emailed a 15% discount. They honored that, too. They even washed and vacuumed out the car.

An expensive faulty part needed to be replaced. They provided me a rental. The replacement was done within 2 weeks after dropping the vehicle. No cost to me, under warranty. Thank you to Sara my service associate!

Autonation Tempe Nissan has Excellent customer service and very friendly representative. Thank you.

Bryanna made the process simple and easy! I truly appreciate her being hands on, friendly, and easy to speak with! Thank you, Bryanna!

Went in for an oil change, was offered to fixed a recall part and was told it would be about 2 hours. At about 2.5 hours I asked how much longer, I was told they were cleaning it and it would be right out. At 3 hours another employee checked on the status of my car. At 3.5 hours I was finally given my car back. It was not cleaned as they claimed to be doing, dirty rags were left in my car. The attendant offered me her car and a free oil change next time. The last time I had an oil change preformed at this location it was also over 2 hours dispute having an appointment. They never reset the computer in my car so the dashboard is still saying I need maintenance on my tires and oil filter.

The cashier area was closed and had a sign to see the service people and there was 5 workers standing around and no one asked if I needed assistance. I?ve had bad experiences at this dealership and only bring the vehicle for recall repairs.

We always have fantastic experiences at Nissan Auto Nation. Jake Lau was outstanding in making the process as easy as possible and providing great detail on all the features. Highly recommend visiting Nissan Auto Nation.

Great experience and never felt pressured. Thanks Mikayala, Dave, and Ian! Love my new truck!

Good service good staff

Working with Mikayla, Dave, and Ian was a pleasure. Buying a car is typically a miserable experience until you drive away. This was much better. Felt zero pressure to buy or add anything I didn’t want. They worked with me until I was where I was comfortable. I love my new truck…thank you!

I drove a little further to take my car to Nissan Tempe to have it serviced due to the horrible service at Nissan Chandler. When I arrived I was greeted by a service tech though he wasn’t the one I had an appointment with. He assured me my tech would be right with me and about 5 minutes later I was greeted again by my service tech. She listened and wrote down my concerns, assured me she would check with the extended warranty company for all repairs and let me know if there covered before the repairs. Later she called me to let me know the warranty covered everything except the diagnostic fee which she shared the total cost. A few days later after our vacation we picked up my car that had been washed well and experienced the same friendly service. The cost was exactly what she shared on the phone, no surprises, like I had experienced at the other dealership time and time again. I will definitely be driving a little further out to receive the excellent service I received at Nissan Tempe.

Danny is my Service Advisor and always takes great care of my Murano. I leave feeling confident that my vehicle is in top shape!

Great experience with both Wesley and Nik. Stand up guys who take care of you in an honest and friendly environment. Highly recommend!

Worked with Wes on finding the right car and Terry on the financial part. Both were super great and they definitely got a lifetime customer out of me.

Detailing did well as the car came out clean. It had a crack in the windshield when I went to view it that they didn’t bother to replace before giving me the keys. When my main salesman called I heard a “well I don’t remember seeing that”. Tammy wasn’t really involved, just wanted her name on the sale. She avoided my questions, was quick to pass us off, and filled out my paperwork incorrectly giving me a very high APR. Luckily, Max G was helpful, attentive, and understanding. I’d recommend Max G. for anyone looking for used cars. Thanks to Max, this rating is a 3 and not a 1.

Automation Tempe was by far the best car buying experience I have ever had! From the sales reps (cooper and jake) to the sales managers, they helped pick the car we want at the price we also wanted as well. No need to go anywhere else! Thanks guys for such a pleasant experience and making things quick and easy.

We always have fantastic experiences at Nissan Auto Nation. Jake Lau was outstanding in making the process as easy as possible and providing great detail on all the features. Highly recommend visiting Nissan Auto Nation.

Jake was amazing and professional from beginning to end. We started off corresponding through email then we set an appointment for me to come in. From the moment I arrived he was very courteous. He never made me feel pressured he knew my price point and was respectful of that. This is the 3rd car my family buys from Auto Nation Nissan. I will definitely send more family his way. Thank you guys

100% better service them last time .

A bad job was done the next day going to work my car stoped was making clinking noise my brand new tired blew out I have a 2021 worked just fine I take there my car is not working I had to take to Chandler Autonissin

excellent service and good people

Perfect service, Profesional and friendly.

Jake was amazing and made the process easy and delightful! He went above and beyond.

Ivan was my service provider he provided me with excellent customer service I even have free lunch on them from Texas Roadhouse I really appreciate all the customer service they really gave me the customer experience that I was looking for I really appreciate Tempe Autoplex thank you so much you guys I really appreciate it Ivan have a great and wonderful holiday

Excellent. No pressure and worked with me for a very satisfactory deal

Danny took great care of my vehicle.

It was quick and informative about the service done on my car

Tammy my sales person was great but the lady that did my financing was a very rude person and I mean extremely rude. When I let her know that I changed my mind about extended warranty she got a really bad attitude and kept trying to force me to take it and I honestly believe that she took money from me (cash) but I can't prove it. I paid with 10,0000 cash and I looked down at my phone while she was counting and when the counting was done I was 960 short. After she started counting she stopped and went to get a witness but t he is happened before the witness showed up. I Can't prove it but I truly think it is possible she did it. I will never ever be buy another car from there as long as she is working there.

This was my first time going to this Nissan location. I scheduled for service online, which was pretty simple to do. It was followed up with text message confirmation and a reminder of my appointment. When I got to the site, I was instantly greeted and met my service advisor, Danny. He kept me up to date on my service while I waited in the lounge and answered my concerns. I will definitely go to this location again as I feel the service at AutoNation Nissan Tempe was more professional and welcoming than the other location I used to go to.

Had my car serviced to address a recall. The service team was done with my oil change and repair within two hours. Great service, very friendly!

Normally when i buy a car its a pai n in the xxx..but thanks to DeAndray my salesperson and Terry in finance they made it a quick and easy process..no haggle,no pressure..both went above and beyond to make sure i was completely satisfied with my purchase.

The sale process was easy. After purchase of used vehicle I had it inspected by an independent mechanic. A few things were noted and I arrived with my list to the dealership. All items I requested were addressed without question.

On the day of the service Danny assured me I would have a shuttle both ways. He said the work would take about 2 hrs and he would send a shuttle. Well 10,11, 12 passed I called, got the voice mail, 1,2, passed. i got a Sales number she walked out and checked with him. He finally called back and asked if I wanted a shuttle. 'Dah" It came 45 mins later.Once there I did not see any back up of cars. I'm 88 yrs and did not have anyone else to pick me up that day. My husband has had 2 strokes, one daughter disable from a stroke and one that has MS. Yet he seemed to be loading other people in that shuttle just happened to overlook me.

I am not pleased with the service lane and technician who skipped procedure with my vehicle. To top it off it took three hours to do an oil change and multipoint inspection on a slow day.

Everyone there are so friendly and helpful. Very knowledgeable! Service work is done timely and they are always available to answer questions. I highly recommend!

My tires were low, so I stopped by to get them filled up. Danny surprised me by offering a wash and oil change which I didn't think they would have time for. Thank you!!

*** Service department ** I've had to take my car in twice to the service department here at AutoNation Nissan Tempe. The first time they excused everything I took my car in for. (They had my car for 2 weeks) The communication is terrible. No callbacks. No one answers The phone, no loaner cars. I know I wasn't the only person because there was many people standing around upset waiting for their cars to be fixed. Even oil changes took forever according to another customer. At least let me know that it's going to be there for a while or something. Looks like the service department avoids you. Multiple phone calls, messages and no one ever calls me back. You literally have to find somebody. I've owned the car for a month and the vehicle's been in there for three out of those four weeks. I didn't want to rate them one star but that's the minimum you can do.

Was a bit early for my scheduled appointment but was helped right away. Service was quick and friendly. Answered any questions I had and was on my way!

Great customer service

You can do better

I took my car in for a recall and an oil change. They were prompt and efficient.

This was the fastest car buying experience I’ve ever had. We went in knowing what we wanted and walked out with it. Thank you Nick and your team for helping us get what our family needed! We will be back!

My service agent Danny is great!!

JACK, is the best!!! HE MADE OUR VISIT VERY SPECIAL. Family orinatated, full of knowledge, with the love of helping people. Terry Brown completed our visit with his warm smile and positive attitude. Thank you Auto Nation Tempe

Friendly. Knowledgeable. Concerned. Caring. Very nice company!

Great experience with Ivan my Service Rep. He made sure I got all of the coupons and discounts that were available and my service was completed is a reasonable amount of time.

This is an updated review, I had one or two negative experiences here but I'll give them one more chance. Because the new head of the service department Ira reached out and offered to right the wrongs. I'll update this if I go back thanks for making it right.

Sold a car to Autonation, ended up staying for over three hours. Ended up leaving with no money and no car. It's pretty unbelievable that not only did I not get paid but you all couldn't give me a timeline of when exactly I would be paid. Just would be "we'll drop you off a check tomorrow". Pretty absurd.

Sara, service advisor, was great! She worked with me on scheduling & pricing. Been going to Tempe location for years. Great service!

Tempe AutoNation Nissan is the very top, and I've worked with many dealerships.

Danny was on point

Everyone was so friendly, there was no pressure. Theo was very knowledgeable about the vehicle I was looking at and explained all the vehicle features. Received a fair price for my trade in. Overall good experience

I brought my vehicle in after a collision error was displayed to rectify it while active without having to schedule an appointment. A diagnostic was test was performed and the cause of the error was discovered in a very short time. I was in and out.

Cole was a great salesperson. He gave me exactly what I needed and it went smoothly for and almost new Nissan Murano that I was looking to purchase.

I was incredibly impressed by the way Sara Vance took the time to make sure she understood what my concerns were with my car

Jack Chammas was the perfect sales person for me. There was no pressure and he answered all my questions. He gave me all the time I needed to make my decision. I have worked with the service department for years and been happy. The sales and finance are equally great!

Wes was excellent! Had most of the paperwork done when we showed up! Very professional! Made the experience awesome! Jalen, finance manager was excellent as well! Very personable!

Had an oil change, tire rotation and air filter replaced. I marked my tires so when they rotate them I can change to my other rims and tires - the technician that did the work proceeds to write "COOL" on my black rims with a gold gel ink pen - I'm still trying to get it completely off! What in his mind makes him think that he is allowed to do anything to a customer's car other than to perform the duty giving!? I find this behavior rude and concerns me about what else he done to my car! I won't be back ever for anything!

Hands down one of the best car buying experiences. No haggling, no non-sense approach. Dealership doesn't do all the add-ons like others try to hook you for. Our salesman Jack went above and beyond making sure we got the car we wanted and could afford. I've bought a lot of cars before, and this experience tops them all. I'll definitely be going back next time.

Hands down the best car buying experience. No hassle, no haggle approach. Our salesman Jack was the best!

Wes worked with us, helping us buy a new car. We were very impressed with how upfront and conscientious he was. We can see how he is one of the top salesmen!

Fast and excellent service

Jack was great, courteous and easy going. No pressure, no hassle. Very patient and explained about the car in detail. I will be back again in a couple of years to get another one. Thanks, Jack.

Violeta was great to work with. It was easy to sell my car. Thank you.

My sales man was jake!!Jake!!! Jake is absolutely awesome! He really looks out for you and goes through the details with you! He is very patient and takes his time with you. He is genuinely a nice person and is just a dope person! Thank you you for all you did for me and making me feel special on getting my brand new car!! I couldn't of asked for a better person to work with! ✨️

Purchasing

Worked with Ivan very nice and professional representative.

Service was great, even with several cars in front of me they got my oil change done quickly, even gave me a free car wash. Thanks Ivan

I bought a second car from Autonation Tempe. Worked with Rudy and Jack, these guys are great. No pressure envoirnment and very transparent. From the moment I walked onto the lot, not pestered by sales people, just asked if needed any help and then left to check out cars. The after sales experience was great, on follow up with service dept Richard was great, as was Rudy ensuring my issues were resolved quickly. To have great customer service when selling a car is one thing, but a true test having great customer service after from both sales people and service.

I bought a second car from Autonation Tempe. Worked with Rudy and Jack, these guys are great. No pressure envoirnment and very transparent. What impressed me most was after sales!, on follow up with service dept Richard was great as was Rudy ensuring my issues was resolved quickly. Its easy have great customer service when selling a car, but a true test having great customer service after!

Emilio is the worst service advisor!!! Do not take your car here if you want an honest place for repairs. No one answers the phones, except sales of course. No one, not even managers will ever call you back and you will be lied too directly to your face. Do not waste your time, it will be weeks until you get your car back, and you’ll never know when because no one will ever call you back. Horrible experience, do not give them your business!!!! Find another Nissan!!!! Update 11/21/22- I have never once received any type of call from management even though they said they would contact me after my last review. Surprise, surprise I got ZERO response. This is the WORST DEALERSHIP EVER!!!! Do NOT give them your money, unless you’re looking to be scammed, ignored and lied too!

Transparent and no pressure. Excellent service wiout any pressure.

They never fail to disappoint. Indifferent service, ignore the customer, generally a feeling that I'm doing them a favor to be there.

Took my Juke in for an issue with the transmission and Emilio assured me it was covered under the warranty and kept me updated while they fixed my car. Good communication.

Ivan Retana Santos was courteous and I received top notch service.

Wesley did a great job in helping us with the purchase of a used car. Exactly in our budget and exactly what we need. He even helped with taking care of the rental. Great service and kind and understanding people.!!!

Sold them my car this week, the entire process was smooth and fair. Got a quote online, brought it in for verification, brought it in again for paperwork and handoff, left with a nice check. Thanks Colin and Emilee

My daughter did her homework regarding trading her car in before the equity ran out she wanted to go to Toyota Auto Nation. I observed my daughter handle her business, We were introduced to Cole who is a FANTASTIC SALES ASSOCIATE ⭐️⭐️⭐️⭐️⭐️. After speaking with my daughter he began to take over, a test drive then we waited while he went to talk to his sales managers and finance manager. What made this experience SO AMAZING! Is the calm demeanor of Cole , along with his professionalism, listening to my daughters needs “ with no hassling”. Once, the process was completed with Terry the finance manager, my daughter was extremely happy and excited. I would recommend that anybody who is looking to buy a car “ go to Toyota Auto Nation”. Ask for Cole Eichmeier Sales Associate! If I could I would give him 10 ⭐️ . Thank you everyone who assisted in this sale. I truly appreciate the honest and hassle- free car buying experience you provided my daughter. ⭐️⭐️⭐️⭐️⭐️

Efficient, Straight-Forward, Honest

Cannot recommend Wesley Mclver enough! Beyond helpful, super honest and authentic…made the experience incredibly easy and wonderful.

Tempe AutoNation one of the nicest most honest dealers I've ever dealt with if they only had a selection of Sentras they'd be perfect

Great car buying experience.!

The best car buying experience ever! Thanks Pat McDonald it doesn't get any better than you!

I’ve always received great service here!

everyone was so pleasant

Very friendly and respectful

Thanks for the good customer service! On time and friendly

Ivan is a great service advisor. He kept me informed on what was going on with my car during the time it was at the dealership.

DeAndre was great in helping, was transparent when he didn’t know something and would make sure I would get the answer to my questions. Between him and Rudy(Matthias), I had a very pleasant experience in trading in my old car for a used BMW 2 series.

Jack was a great salesman.

I have been working with Danny for a little over 6 months. Danny always provides great customer service and always ready to help!

This last appointment for an oil change was not the best. My wait was 2 hours with an appointment scheduled and my plate in the front of my car was bent and very noticeable. When I brought it up to my advisor Sarah she looked at it and said we can take it off and bend it back. There was no apology, trying to figure out what happened or even any empathy.

Your service department and service advisor was amazing. Extremely helpful like always and friendly. Sara was attentive to our needs and very professional. I will only return for vehicles services if she is there to help us. The only negative thing that I experienced was; during the time of my visit, walking throughout the dealership not one person ever asked me if I needed anything or if I had any questions about anything. That's not good customer service at all. I did relay that to my service advisor. She said that she would make a supervisor aware of it. I would defiantly not recommend any of my family or friends to this dealership with that kind of customer service. You are welcome to contact me if you find it necessary. Thank you.

Leaving this review in hopes that someone will finally return my call/voicemail. Took my car in for an oil change a couple weeks ago and they tried to nickel and dime me throughout the entire process. They even charged me $3 for wiper fluid, which they’re supposed to top off for free with an oil change. Never received a diagnostic sheet when I went to pick my car up, so I have no idea if any of what they told me was wrong with my car was even actually wrong, or if it was just to try to get me to spend more money. I also asked them to look into an issue with my speakers that I’m having and that was left totally untouched. They also didn’t reset whatever the system is in my car that alerts me when I need tire/oil service so every time I get in my car I get these annoying notifications I have to acknowledge or they stay on my screen. Very disappointed in the service I received. Paid damn near $300 for an oil change and a brake flush. Ridiculous. When I called and left a message asking someone from the service to department to call me back regarding the above concerns, I never heard back.

First off, this place deserves more than 5 stars, so I am actually rating it 10 stars & here's why! I will be forever grateful to AutoNation Nissan Tempe for the best car experience I have ever had in my entire life! The team there is absolutely amazing, friendly, knowledgeable & they 100% went above & beyond for me yesterday & this is really what customer service is all about!! My experience with Rudy, DeAndray & Terry (their finance guy), was exceptional & if you want to find out why (in detail), please read my VERY thorough in depth review of this outstanding dealership!!! (About 4 mins to read). Sorry, I'm just a very detailed, thorough person! 😂 After totaling my car Thursday, 10/27/22 (a Honda CRV), I needed to get a new car by the end of the weekend. I looked online at their inventory of used cars & found 2 that I was interested in. I called & spoke to Rudy, who informed me they were in stock, so I immediately headed there. I arrived at 9:30 am, & was greeted by him & DeAndray. I was very impressed with not only how clean this place was, but how pleasant each and every salesperson is! DeAndray went on the 2 test drives with me. Not only is he a newer employee, he's also young & holy cow was I extremely impressed by him!! He was very thorough on explaining the key features of the cars & I absolutely loved that about him! As I mentioned, I am a very detailed person myself so that stood out to me about him. After test driving both cars (one was a Kia Sorrento SUV & the other a Nissan Sentra, both in Silver), I explained to them what I liked & didn't like about them. After explaining all of that in depth, I, (or I guess all 3 of us), came to the conclusion that my next car HAD to be an SUV & HAD to have a backup cam just like my Honda CRV had! We then started talking about other models that I would be interested in. We then went to the sales office & went over a list on the computer of the inventory of nearby AutoNation dealerships & I found an SUV I was definitely interested in, but unfortunately, it was waiting on a part, so it wasn't going to be ready until Tuesday & obviously I couldn't wait that long to buy a car. We kept searching & then Rudy saw a Ford Escape Titanium (top of the line & fully loaded with TONS of extra features) that I automatically fell in love with, not only from the pictures, but the mileage, the price & all those extra high end features it had! My dream car! It was all the way at a dealership in Chandler, but I was willing to wait as long as I had to for this car. After about 45 mins, I was told it was in stock & still available, so off we went! We drove from Tempe to Chandler & after a long morning/early afternoon of searching & searching, I found it! My Ford Escape. When I saw it in person, I got emotional & cried, but these were tears of happiness!! (Mind you, I've been an emotional wreck since my major car accident just 2 days prior). I absolutely loved my Honda CRV that I had for a short 4 years & I honestly didn't think I would ever be this excited over another car ever again, but I was! From the time I arrived up to when I left, I was there a total of 6.5 hours yesterday & that was my choosing & I didn't care one bit. I absolutlely njoyed my time there. I chatted a LOT with DeAndray that day & I know I took up a ton of his time that day & he made this experience one I will never forget. Im off work on weekends, so this was what I planned on doing all yesterday. I wanted to make sure I was making the right decision & I wholeheartedly know that I did!

AutoNation always takes care of my daughters car with the knowledge she doesn’t have a lot of funds and needs to repair only what’s necessary for safety. They always explain what they are doin and make her feel comfortable with her car. Thank you so much!

I bought a 2023 Nissan Proto Z Spec. The experience I had on this purchase was exceptional. I was kept informed about the car, the status and all process. The dealership was upfront with me on the cost and it was enjoyable to just speak about cars with people that really cared about the Nissan Z and cars in General. I wish to thank specifically Cole, Garrett, Nik, Jake and Mia in Finance. What was amazing to me is that all around people were excited to see this car and I could also see their pride in being there. People came on their day off to see this car. This was the best experience I have had with the dealership and in will look at further purchase from this dealership.

Had a worst service experience with rep Ivan. My car was left about 11 am on 10/26/2023 for a diagnostic of a AWD indicator shows up on my Rouge. He said takes couple of hours, do you want to wait or leave the car. For 2 days there is no response to my calls 29 calls. End up going there to check, he coolly says we have line up cars for service. This guy and over all experience with Auto Nation of Tempe Nissan was horrible. I decided even to cancel my reservation for new ARYA that booked year ago, based on my experience. I never want to do business with this dealer.

I bought a 2023 Nissan Proto Z Spec. The experience I had on this purchase was exceptional. I was kept informed about the car, the status and all process. The dealership was upfront with me on the cost and it was enjoyable to just speak about cars with people that really cared about the Nissan Z and cars in General. I wish to thank specifically Cole, Garrett, Nik, Jake and Mia in Finance. What was amazing to me is that all around people were excited to see this car and I could also see their pride in being there. People came on their day off to see this car. This was the best experience I have had with the dealership and in will look at further purchase from this dealership.

AutoNation makes it so easy to buy a car. No extra fees and no haggling. Jonavis, Jalen, and Max all contributed to the purchase of my first brand new car, a 2023 Altima. I was so nervous to go to car dealerships for the first time, but these guys made it a breeze. I’ll be buying from AutoNation for life!!

Loved Jack!! Keep him around!

Friendly and Professional Service. I felt heard and well taken care of. Only reason it is not 5 star is price. The diagnostic on my engine was $160 dollars which is easily twice what the shops around my home charge.

Did a great job in servicing my Murano and repaired our brake problem.

Wes is the man.. smooth character through all the process. Absolutely impeccable to my needs and understanding to what I wanted. Great job

Nissan AutoNation Tempe- Sales - I had an excellent interaction right from the beginning with Jake. He is very transparent and honest - something to be appreciative of. There was another option for a used car with a higher asking price but Jake was very forthright on the pros and cons. Decision making was easy! The whole process was simple and very simple. I would recommend Autonation Nissan for their cars. Car: I purchased a Nissan Sentra. Very good car to drive and good stability. Good features. Service: The first service after purchase would be due in 6 months. So will update. But in my opinion should be hassle free since the service is right there. Takes about an hour or two but good seating area

Service advisor with Danny. It was very helpful and respectful of my disability. Thank you.

I dropped in with no appointment to get my tire pressure checked. I received an email notification reminder that I needed tires replaced. The service rep checked to see if the two tires I needed were in stock. They were! I then asked if my tires could be replaced that day knowing that i didn't have an appointment. She told me yes, she could squeeze me in. She worked her magic and did just that. My tires were replaced and my car washed. I was very pleased and grateful.

😁oil change was fast and i was happy

Wes was such an incredible help in my search for an electric car! Was very informative and made the process very easy! Highly recommend!

Was happily surprised at the amount given for my car. The whole process fast and easy. Thank you Cole

It took 7 months to get my warranty item fixed. Don't bother with this place. Horrible service and NO communication. If I had not called them back, I would never have heard from them again.

First time going to this location. I scheduled an appointment for service online, it was fairly simple and quick. I received confirmation email as well as a text to reconfirm appointment. Once I arrived, I was greeted and helped right away. I waited on the lounge room. Tv, wifi, water and coffee available while you wait. Check out process was smooth and quick. Very professional service!

Wes, did a great job finding the model and color of car we were looking for. He was very responsive with our questions. Great car buying experience. I highly recommend Wesley Mciver and the AutoNation Nissan Tempe team. Oh yea we came up from Tucson. Well worth the drive!

Jake at the sales department was great! He was very professional and knowledgeable, most importantly he was not pushy. He made the purchase process fast and easy. I would definitely recommend him to my friends and family.

Jake needs a raise asap? Because of him we bought two cars

I just picked up a cherry of a sweet ride at this location. Bill ( sales), and the finance manager really went above, and beyond what I call quality customer service ! Thanks to everyone at this dealership for making my search for a quality used vehicle extremely successful!

Wesley was great to work with. We asked for fast service and he delivered. He was very responsive to all of our needs and we are pleased with our purchase. Thanks!

Looking at the reviews I expected to have a good experience. I have been looking for several months and have learned a solid number on my trade in. I inquired about a vehicle and what my trade would bring. They low balled me so bad on my trade it could be nothing but trying to take advantage of me. No thanks. Not looking for games, just a car.

11:00 am appointment for oil change service advisor said 2 hours. Why 2hours with appointment????

Emilio and the service techs were friendly and efficient!

Got into a bad deal and was truly blessed to have Wes, take the time out of his day to help me,fix my mess and explain the whole loan process.I went from a 2011 Jeep 100k miles to a 2020 Nissan Rogue with 30k miles paying less a month. This man was unbeatable with his knowledge and expertise even tho he wasn’t making any kind of Commission, Thanks Wes.

I had a great experience in purchasing a car from AutoNation Tempe. Jack Chammas helped and assisted me to buy the right car that I was looking for, with no marketing and sale pressure. Thankyou so much Jack for making this process so smooth.

Great. Service.

The Internet Sale Associate, Jake Lau was very helpful and friendly, he listened my questions and showed me all the detail of the car's function, thank you for his help.

Had a Issue with my Cars air filter box that was solved within two hours and was relatively Cheap to fix. if you need work done, i would recommend that you look up or purchase the parts you need fixed before you come in to simplify the job.

Went for a car sale. Got the best price and no hassle dealing ask for Colin in the used car department.

Very disappointing service experience. Boyfriend brought my vehicle in for a tire repair; my tires have a 24 month warranty through Nissan. Service advisor told him that since the vehicle wasn’t purchased through that specific dealership, they can’t honor the warranty, which is not correct. Having worked at dealerships, I understand that this kind of repair is not profitable for the service writer. But it is still part of the job. I’m sure Tempe Nissan would want the dealership I purchased my tires and vehicle at, to honor the warranty if one of their customers required a repair while out of town, rather than turn them away based off laziness. Brought the vehicle back after confirming with my regular service department and was told this time by the advisor that they would need the warranty phone number to do the repair. Don’t know if this is poor training or laziness, but would think most NISSAN service advisors would know how to call NISSAN to check on a warranty. Really ridiculous and a waste of my time.

I bought a new Nissan Versa. The sales representative was so nice. He was very knowledgeable about the car and very helpful. The Sales Manager was also very kind. He did his job but did not take over the sale. I liked that. Everyone did their job quite well and therefore I was pleased to buy my car from Tempe AutoNation Nissan.

Jack Chammas is AMAZING!! Go buy a car from Jack, today! He is friendly, kind, knowledgeable, and makes sure you are taken care of. He is not pushy but instead listens to what you want and need and provides you excellent options. I will ONLY ever buy a car firm Jack, from now on!

I had an amazing and easy process with AutoNation Nissan Tempe. Our sales man Wesley Mclver was very helpful and made sure we got all the things that we wanted with the suv that we choose.

I brought my car in for an oil change and added a break service check on to my appointment. The service technicians were quick and prompt with the service and met my expectations for great customer service.

If you are in the market for a vehicle, call Max (Glatzmaier) at Tempe Nissan, seriously. He went above and beyond and was so wonderful to work with. Since it's AutoNation, he has access to all the vehicles at any AutoNation dealership (it's just a coincidence that we ended up with a Nissan). Tell him what you're looking for and he'll keep watching until he finds it. He was very patient with us. I'm sure he's just as good if you're shopping for a new car too. The other staffers we interacted with were awesome as well. No pressure and a great experience all around. Highly recommend!

2nd car with AutoNation. As always a great experience. People are very nice and polite to us. Answered my many questions too. Got a fare price with how the car market is now and a fair trade on my other vehicle. I will have all my service done with yhem and will return when we get another vehicle. I worked with Cole a great guy. A few months later and i need to update. I still love my Frontier. The service is not what it used to be. The old service mgr. I think was Michael and took great care of me when they broke my windshield putting on a new mirror. After getting it back i noticed my paint was damaged by replacing the windshield. They repainted the top of the cab. Im not happy that i dont have original paint but accidents happen. About 6 weeks later i noticed the paint bubbling in one area. I went back and the new service manager basically told me that they did me a favor fixing it so i didn't have to claim it on my insurance. That was the last straw. Not acceptable it happened on your property your hired help. To make matters worse it is now being painted a 3 TIME. who would call this acceptable at all. I spent my time and lossed income having to come back now 3 TIMES to repaint my truck. Needless to say i am not happy and im sure no one would be either.

Upon arrival I was greeted with respect and dignity by Max who originally spoke with my daughter who originally communicated with Max, via online and phone, and was then forwarded to Garrett, Max’s manager. The interaction with these gentlemen was superb and they exuded the customer service from their training and the leadership of Garrett; Max was a joy. I was advised as to the status of the car and each step of the process. All the details of the transaction were presented and completed as promised and I have NEVER been treated so nice while buying a car. It was my best experience EVER! To complete the financial portion, Fabian, was too such a gentleman and respectful. He understood that nothing could be done without my daughter’s direction, she takes good care of me, and worked patiently to complete the transaction, again, with respect and professionalism. In summation, Max, Garrett and Fabian represented Nissan AutoNation in integrity, professionalism, respect and EXTREME customer service on August 30, 2022 and I can now say in my 68 years of life I had a good experience in purchasing a car. Whatever recognition they can receive, even to the level of an over and above financial compensation, I hope they receive their VERY EARNED due. Max, Garrett and Fabian THANK YOU VERY MUCH for ALL you did and may your prosperity blossom a hundredfold. Respectfully, Angelique Martin A VERY Satisfied Customer

The salespeople, mechanics, and the financial supervisor were extremely helpful to me. They were assisting me with whatever I needed or asked throughout the entire process of purchasing a new vehicle.

I was happy they would actually look at the car since most other places would not, claiming it would be a month before they could. However, they would never answer their phone or return my calls. Took them 4 business days before they did. It was only a dead battery and they charged me quite a bit just to tell me that. Wouldn’t jump my car, so I and a friend had to do it. They also lost my keys and gave me keys to someone else’s vehicle. I found the key in the car and was able to jump it. Really bad this time compared to other times I have been there

I had a very good experience in buying my Nissan Sentra. Was treated well by all staff members.

3+ hours for an oil change, and I made an appointment. Wouldn't recommend.

I had a battery issue today. I called service department to come in exchange battery and was told be there by 5:00pm. When I arrived spoke to a unknown service tech told me the attendants left at 2. I asked if I could leave my vehicle until Monday and get rental. He said no rentals available and since independent owned can not call another Nissan dealer for me. When I left my engine light came on and hoped for best to drive 45 minutes home. I felt I was treated very poorly and disrespected. He had very poor customer service. I hope no one else receives this type of customer service.

Terrible terrible customer service. It took a week to hear back from my technician about what was going on with my vehicle. I had to call everyday. Nobody answers the phone. I had to call the sales department just to speak to someone. They left my technician notes and emails and he still didn't get back to me. They need to hire someone to answer the phones or at the least have a way to leave a voicemail and listen to the voicemails.

this is a company that I trust but I have to say you can never get anyone in the service department to answer the phone

Came here for an oil change and to get some things checked. My appointment was at 8 it is now 1:30. My car was forgotten, i believe lol. Someone finally came to let me know what was going on. Not much cuz they didn't check anything. "Just what the computer said" At this point I just want to go home. They are not gonna charge me but my time is precious. I didn't appreciate this experience. I will never come back if I don't have to. What was the point of an appointment lol....

I’ve been bringing my 2013 Rogue to Autonation Nissan Tempe since I bought it. I had an appointment Monday morning at 7:00 am to have an airbag light checked. I dropped my car off Sunday night and called on Monday at 9:00 am. The phone rang and rang with no answer. I called back 4 times and wasn’t able to speak to anyone. Autonation has always been good about getting our car back the same day. I was frustrated so I left work and drove down there. The advisor Danny gave me his card and told me the car hadn’t been looked at yet. I called back at 5:00 and Danny’s phone kept going to voicemail. I had to leave work and drive down a SECOND time. Danny told me it wouldn’t be looked at today. He promised it would be first thing tomorrow and he would call me as soon as it was looked at to give me a quote. Well by 11:00 am tomorrow no one had called and I couldn’t get through on the phone. I had to drive down a THIRD time. Danny brought out his supervisor who told me my car was still a few hours away from being looked at. No one was apologetic. No one seemed to care I had been a loyal customer for 9 years. No one seemed to mind I had to borrow a family member’s car to get around town. No one seemed to care I had to leave work 3 times to check the status of my car. No one offered a loaner. And Danny had mysteriously disappeared. Such a shame. You LOST a loyal customer today Autonation. As I mentioned my car is 9 years old. Guess where I won’t be buying my next car?

Service department is grossly understaffed. Day started off poorly, needed to wait nearly 30 minutes just to complete check on for drop off. Dropped car off at 8am requesting advisor to reach out with any service recommendations beyond oil change. At 3:30pm had still not heard anything and tried to reach someone at the dealership. Phone calls either looped through automated system and hung up. Was able to reach somebody from sales on the phone who just transferred me to voicemail or back to the automated phone system. Tried to contact someone through chat on the website, not available for sevice. Tried chatting with someone from sales to get through, several people ended my chat without resolution. At 4:45 I finally received a call from the service advisor indicating that the car was ready for pickup. What? I had requested a call to discuss any additional services that may be needed. Picked up my vehicle shortly after 5pm and found that the rear window had been left down when it went through the car wash. Back seat was soaked!

Terrible customer service. I took my car to them two weeks ago for a key system alert. They didn't call me once to update me. I had to call almost everyday to attempt to get an update. And most days nobody answered the phone, even though I'd call 3-6 times. The only time I'd actually get to speak to someone is when I'd call the salespeople. And one person said they'd leave a note for my technician, and two of them sent me to his direct line, and I'd leave a voicemail but still wouldn't hear back. When I did finally get a chance to talk to someone in Service, he said my technician wasn't working that day (so does that mean my car wasn't touched that day?) And he said he'd leave my technician an email. When I finally got a hold of my technician (thanks to someone in Sales) I asked if he got the email or note. He said he gets too many emails, so he isn't sure and he had a big stack of notes. So maybe mine was in there. I understand being understaffed. I understand being busy and unable to answer the phone. But to not update me for so long when I'm trying to get a hold of someone is just ridiculous. They need a better system of how they communicate. Hire someone to answer the phones. Actually check your voicemails and emails. Or have an option to even leave a voicemail, because the number I dialed would ring and ring, and then eventually hang up on you after several tries. Just got my car back today and it's been two weeks. Will not be going back.

Michael in the parts department helped me get a sun visor replacement for my 2015 Nissan Sentra. I enjoyed talking with him about our day. Considering all that is going on in the world today, sometimes just talking to someone and getting a different perspective gives you a better view of your horizon. On the way out Brandon in the service department answered a question I had about my car, he also had great customer service. Having excellent customer service ensures that I feel that my needs are being met. In my experience, Michael and Brandon have shown me that AutoNation Nissan is my first choice for parts and service for my family, friends, and myself. I appreciate you both, have a great day, you deserve it.

Good experience with AutoNation, had to walk-in without appointment and were able to quickly service my Leaf car

Sara Vance, assisted me while getting regular maintenance. She and her team have been really swapped with work. However, she still showed care went above transactional experience and created a relationship. Thank you Sara and the rest of the Nissan Team.

The last 2 times that I brought my car in for an oil change, I've had to wait an unreasonably long time. I always had an appointment, but the first time I waited for 3 hours, and the next time for 2 hours. Since we only have 1 car, I had to wait there for it to be done.

I was shopping around for an Audi and Andrew found the perfect match for me. The buying process when smooth and fast and now you can catch me in the streets of Phoenix not speeding ? highly recommended

Our salesman Jack did not waste our time attempting to up sell us since we went to see a specific vehicle. He insured that our car was spotless . There was a warning light on the dash . I had to bring the car back and was given a loaner vehicle to drive so that that could be fixed. ( It was a misaligned bracket that caused the sensor to go off) . Despite that , all has gone well with our experience.

Sarah was very welcoming. Took my 2019 Altima (26,900 miles) in for oil change. Car was washed and ready within 2 hours as promised. Sarah also called to inform me of need for new tires and had quotes at the ready. Also identified that my vehicle needs new brakes - front and back!! Appreciate the heads up and concerns for my safety.

Sales associate Deandray was a great help with my car buying experience. Him and his management team made the buying process simple and easy! Would recommend to everyone !

My AC went south on a 106 degree day in Phoenix. O called Nissan Tempe and they were able to get my car in right away! Thanks to the great work of Ivan, it was finished quickly and efficiently! I love my 2017 Nissan Leaf and the service team !

4 months ago we met our sales rep Cole E. He is AWESOME. He is not like a typical sales man. He cares, is honest & transparent. It's not about selling the car but helping you get the car you want. We felt good with him & purchased the car. Last week I went back & purchased another car. He did everything for us to get the car as another party was already in negotiation for the same car. I highly recommend Coke. He won"t BS you just to sell. It's Cole that brings me back to this dealership. Auto Nation Tempe - Cole is an asset to your company. He portrays an impressive image for your dealership. Cole you are AMAZING, OUTSTANDING & SO GRATEFUL for everything. ❤️❤️❤️

I called and was immediately put on the appointment book. When I got there they looked up the car and took the car back for an oil change. I was there less than an hour, never has this happened and I was very pleased.

Beyond excellent service all around. Would highly recommend

I am a very satisfied costumer. I would also like to commend Jake Lau and Terry Brown for their patience in assisting us all the way. They are both very friendly, honest and worked hard to give us the best service.

Working with Andrew, who was one one their newer sales people was super easy and no pressure. This was the best car buying experience I?ve had so far. I have purchased cars both through a traditional dealership and through Carmax, and they both were not great. I highly recommend this dealership.

Visiting AutoNation Nissan was completely horrible and I am definitely never going there again nor would I recommend anyone use them for service on their vehicle. For such a bad experience, I wouldn’t even purchase a vehicle there either. I setup an appointment for Wed, Aug 3rd to get 3 things serviced, back door lift gate passenger window Driver door key handle piece that fell off Upon dropping off the vehicle, the service advisor, Carlos asked IF the car needed to stay overnight, was that ok with us, however never mentioned that for our vehicle issue, it would be 2-3 days for just a diagnostic. We never heard from them on Wednesday so we drove to Auto Nation to get feedback in person and that is when another service advisor (can’t remember the name) disclosed that it would be a 2-3 day minimum to just figure out the issues of the car so they could call our car warranty and see what was covered. We then asked for a loaner vehicle because it was then that we realized, we’d be without a vehicle for the next few days.The service advisor said there were no loaner vehicles so we then asked if we could take the vehicle until they were ready for it and they said that IF we took it, the clock would reset only to wait another 2-3 days for a diagnostic. After providing no solutions or offering any other help, we felt like we had to comply and left the car there another day. The following day (Thursday) I received a phone call at 4:13pm and it was Carlos telling me what was wrong with my vehicle which was a validation of the issues I had described above. He then proceeded to tell me that they still needed to call the vehicle warranty to see what was covered so we’d know if there were any out of pocket expenses. I waited the entire next day (Friday) to hear back from him. He called at 2:24pm to provide an update and told me that only the lift gate was covered through warranty and all other fixes would be approx $250 out of pocket. I told him to proceed with the lift gate and I would talk to my husband about the other 2 issues that were out of pocket. I asked how soon the lift gate could be fixed and be assured me that by end of day Friday, it could be fixed. I asked him for assurance and when he placed me on a brief hold, he then came back to tell me that the mechanic working on our vehicle was gone for the day so the soonest they would work on it was Monday. I asked for him to please assure us that we would have our vehicle by end of day Monday and Carlos assured me it would be ready. I then, called the dealership all day Monday AND Tuesday and every option I selected (service, parts and sales), rang and looped back to the main line. NOBODY PICKED UP, NOBODY! Not even an option to leave a message. I received no call or message from anyone at AutoNation Nissan. We were upset to say the least, so again, we drove to the dealership to find out what was going on with our car because mind you, it’s been a week at this point. As soon as my husband walks up to service, Carlos is standing around doing nothing, he notices my husband and he starts walking the opposite direction. My husband calls for him and asks for our keys. At this point, we are ready to take our vehicle home, serviced OR not. Carlos tells my husband that he needs to check because he thinks our car “may not be put together.” He comes back and the car had NOT BEEN TOUCHED. He then tells us that we should have called and my husband tells him that we’ve been calling with no luck and the right thing to do in CUSTOMER SERVICE is to reach out to your customer (which he did not for 2 days). He then tells us that we would have to pay $160 for the diagnostic which we refused to pay because they did NOTHING to our vehicle. Carlos then tells my husband that they are just busy and he has about 30 mad customers, like us. He also told him that he was happy to call us back when things calmed down and they were “less busy”. We left the dealership with our vehicle after a week and NO work complete. NEVER going back to this dealer nor would I recommend to anyone!

I’ve now purchased my 4th vehicle from AutoNation Nissan Tempe. They’ve always been easy to work with. The sales staff Cole and Jack, were knowledgeable, and presented options to fit my budget. Fabian who handled the financing did a great job getting the best interest rate and took time to explain options. This dealer also has a 5 star service department where Ivan has been extremely helpful in keeping my vehicles in excellent condition.

Jake and Jaylen made the process quick and easy. I was in and out within just over an hour...with the test drive. I knew what I wanted. asked a few questions. Bam...got my new Murano. They were personable and talked with me. Not at me. Helped me with my car...thanks guys.

JACK CHAMMAS is amazing he made the car buying process so easy!! Ask for Jack, so he can make it happen for you. It was truly like pressing the easy button. You and your time matter at AutoNation Nissan Tempe!!! He is truly a 5 Star Salesman! Thank you again Jack!

After hearing a thumping noise in the car and not knowing where it was coming from, Richard, service manager, spent time with us and driving car to determine cause...this was second time at dealership for this problem. The technician made sure all bolts underneath were tight. Richard checked out all possibilities. We are thankful for Richard and the General Manager who help to solve our problem. It turned out to be a storage problem. Thank you for these employees for being patient with us. Not only did they treat us with respect, but even would not accept my offer to pay for oil change...we appreciate their dedication...thank you so much...

The service team is great!!

I had a fantastic experience here! I was interested in replacing my 2020 Nissan Frontier (pictured) with a new 2022. I called the store and reached Wes who let me know that the truck was in stock and took a photo of it for me (also pictured). I arrived and was promptly greeted by him. We went on a nice long test drive, and he then gave me upfront, transparent pricing with no dealer adds or market adjustments. I left to think about it with no pressure, spoke with my wife, then they worked with me some more on the price to get me into my new truck! I can?t say enough about the experience start to finish. I also worked with Nik and Gerret, sales managers, and was even reached out to by the store?s General Manager, James, about my experience. Signing the paperwork was also a fast and efficient process and the business manager, Terry, was also no-pressure in his approach. I will be back, thank you!

I had a fantastic experience here! I was interested in replacing my 2020 Nissan Frontier (pictured) with a new 2022. I called the store and reached Wes who let me know that the truck was in stock and took a photo of it for me (also pictured). I arrived and was promptly greeted by him. We went on a nice long test drive, and he then gave me upfront, transparent pricing with no dealer adds or market adjustments. I left to think about it with no pressure, spoke with my wife, then they worked with me some more on the price to get me into my new truck! I can’t say enough about the experience start to finish. I also worked with Nik and Gerret, sales managers, and was even reached out to by the store’s General Manager, James, about my experience. Signing the paperwork was also a fast and efficient process and the business manager, Terry, was also no-pressure in his approach. I will be back, thank you!

Jack C and Rudy provided us with outstanding service at Autonation Nissan in Tempe! They truly went above and beyond and treated us like VIP. I would highly recommend purchasing a vehicle here!

Jack and Jalen were amazing to work with! They got me out of my old ride and in a new one in no time!

Great. Jack was a very professional salesman with all the knowledge and was very helpful!

The service was fast and friendly!

quick courteous and no hassle service Jack is a straight up respectable salesman

poor service experience went for schedule oil change technician left grease marks all over the car inside and outside .

I decided to trade in my 300 in the hopes of getting reliable little SUV. Originally I had gone to a sister dealership to look at the Kona but they could not get me into one in my price range. Not even a used one with 35K miles. Disappointed I left. I was ready to thrown in the towel with purchasing a vehicle but on a whim I messaged AutoNation Nissan Tempe to see if they could match me with something similar to the Kona AND stay in my very firm budget. Was contacted by Wesley nearly right away and he was very confident that they could! Not only did AutoNation Nissan Tempe work there magic and kept me as close to my budget as possible without demanding money down but they treated me like family. I never felt embarrassed about not having perfect credit or several grand free to throw around. Wesley was able to secure a BRAND NEW 2022 Kicks for me for less than the sister company was trying to get me into a used 2018 Kona at the same price point. Wesley McIver is an outstanding sales member that didn't just brush me off onto someone else or disappear once the papers were signed, he has kept in touch even weeks later to ensure I was still thrilled with my Kicks! I am and I can't wait to send people his way to get their own great deal on their new vehicle!

I decided to trade in my 300 in the hopes of getting reliable little SUV. Originally I had gone to a sister dealership to look at the Kona but they could not get me into one in my price range. Not even a used one with 35K miles. Disappointed I left. I was ready to thrown in the towel with purchasing a vehicle but on a whim I messaged AutoNation Nissan Tempe to see if they could match me with something similar to the Kona AND stay in my very firm budget. Was contacted by Wesley nearly right away and he was very confident that they could! Not only did AutoNation Nissan Tempe work there magic and kept me as close to my budget as possible without demanding money down but they treated me like family. I never felt embarrassed about not having perfect credit or several grand free to throw around. Wesley was able to secure a BRAND NEW 2022 Kicks for me for less than the sister company was trying to get me into a used 2018 Kona at the same price point. Wesley McIver is an outstanding sales member that didn't just brush me off onto someone else or disappear once the papers were signed, he has kept in touch even weeks later to ensure I was still thrilled with my Kicks! I am and I can't wait to send people his way to get their own great deal on their new vehicle!

I thought this dealership was on the up and up. I bought a used car from them and financed 1/2 of it. The finance person told me that it would be through Chase at the percentage rate that is on the paperwork. After 3 weeks got a letter from Mechanics Bank saying they bought my auto finance from auto nation nissan tempe. I guess the car dealership gets a kickback on my financing. I tried calling the finance person, no response. Never trust anyone.

Greet place to purchase a cars, friendly staff, responsible price. No hidden fees or marketable adjust prices, if you shopping for new car you can find the best deal for you.

Everyone was so professional and extremely friendly, no pressure to buy. Gave them by budget and I found a car.

very knowledgeable, everyone was very pleasant, no pressure.

Service department still performing at an excellent level. Advisor( Danny Bedoya) took the time to suggest a couple of services and actually asked how my car was running without pressure. service was done quickly and with a quality car wash. highly recommend Autonation Nissan service dept.

Josh was my salesman and was amazing! All the staff at Nissan were friendly and helpful!

Very Professional and Prompt, does service on time and as promised. Easy to schedule appointments and wait at their lobby with coffee thats good. Had no issue so far, they can improve on providing complimentary car wash exterior and interior once a while that would be good

Sensational service. Extremely friendly. Everything done correctly. I would give 5/5 stars.

We recently purchase a 2022 Nissan Altima from Max at Autonation Nissan Tempe. Max helped us find the car we wanted and provided an enjoyable car buying experience. Thanks Max and ANT!

Raven was very helpful along with the manager! They provided a positive experience by explaining everything to us in full detail throughout our time working with them and we are very pleased with the service they provided us. Definitely recommend Raven and the manager working with her!

Jalen in finance and wes at auto nation Nissan made my car buying process so fast and easy! My husband and I have bought 4 cars from dealerships over the years and this for sure was the best service. Would definitely keep going here! 10/10 service.

They have struggled in the service department for a while due to shortage in service techs but they've recently got me in and out in an hour!! I've been going to them for over a year now and I go pretty often due to all the traveling I do. I would recommend them! They're great!!

Sleazy service department. Do not use them. We used this dealership to buy out our lease for my wife’s car. They offered us oil changes for the life of the loan for an extra $1/m. I had my wife schedule an oil change, when she she dropped it off she inquired about an AC recharge. They told her they didn’t have time for it but if she left the car it would be a $150 diagnostic. She declined. 25 minutes later I get a voicemail from Ivan who checked my wife in, he said the car suddenly started smoking and leaking he said they need the car over night. Mind you, the car we bought new and has never had an issue. I called back to inquire and he said “your wife mentioned the AC, well coolant was puddled and it was steaming/smoking” I said “wait, engine coolant or freon?” He said “well both systems are connected, we will need it overnight to diagnose”…. I declined and said please change the oil and I will pick it up. He said “the car would be dangerous to drive” We arrive and the car now has a check engine light for the first time… we get it home and the coolant overflow tank was empty, I pulled the code and it was for overheating. There was no splash or steam on the underside of the hood, however some fresh wet coolant was on some of the lower hoses. I refilled with proper coolant and the car is perfect again. These guys were so sleazy that when getting caught in a lie, they emptied coolant from the system to cause a check engine light before we picked it up. They can shove their $1 oil changes where the sun doesn’t shine. We will never be back.

Been to three different auto nations and have purchased vehicles from all 3 and this auto-nation made up for all of my horrible experiences with this company from different locations around the valley . Jack my salesman went well over above and beyond with his customer service and helpfulness . Plus the energy he carried himself with was refreshing . I recommend anyone to purchase from here . Great overall experience.

Got helped by a great group of people led by our salesman Wesley. The services and attention to detail in thoroughly explaining everything about our new purchase was greatly appreciated!

The staff very friendly and helpful

Great customer service, they helped me to buy my first car, from choosing the ring one to help me out getting the best interest possible the service was great. Wesley was a great sales person and Mia helped me with the financial. I ready recommend this dealer to my friends.

Great customer service, they helped me to buy my first new car, from choosing the ring one to help me out getting the best interest possible the service was great. Wesley was a great sales person and Mia helped me with the financial. I ready recommend this dealer to my friends.

What a wonderful experience. Highly appreciated Garrett, Cole and even Terry for allowing us to take our time in the process of purchasing a vehicle. At Auto Nation Nissan in Tempe Arizona. It Was so simple, no high pressure auto sales. And just like that, we purchase a vehicle. Yesterday on a Saturday evening. If you are in need of an easy process when purchasing a vehicle with these uncertain times. High pressure vehicle sale is not the issue at Auto Nation Nissan in Tempe Arizona. High morals, high standards, integrity and a quality experience, the importance of consumer service and consumer relationship is the main objective. Thank you, Christianne and Martin

wasted 3 hours for rep to tell the service department couldn't--or wouldn't--fix part hanging off muffler--exhaust system under warranty--"too expensive" to replace muffler--warranty too expensive for no help or repair or effort or work--service rep even said "not good service

Great customer service and awesome experience. I went to a different dealer , so far this is the best one . Come to AutoNation Tempe, do yourself a favor. Ask for Jake Lau if you want to buy .

the staff is friendly and honest.

My experience with the process of the car purchase through Tempe Auto Nation Nissan and the salesman Adrian was a pleasant one. He made it easy to make a practical decision on a car.

The salesman, Jack was very thorough at going over all of the technology that comes with a Nissan Kicks. He was very professional and not pushy at all. I would definitely refer my friends to Autonation Nissan Tempe

Garrett was a pleasure to work with!!! Excellent customer service!!! He is the type of employee that makes you want to keep coming back!!!

I cannot begin to tell you how happy I am with the service and how Josh the sales person went above and beyond his duty to accommodate my needs. After having returned my rental I did not have transportation so he offered to pick me up and even chauffeured me again to run an errand. The buying experience was of a no pressure feel and the sales manager met me half way on my proposal. I will remember this experience for a while and my next car will definitely be from Auto Nation.

Ivan and Juan got the transmission fixed on my Nissan Sentra so quickly! They were responsive and kept me updated the whole time. Would definitely recommend! :)

We purchased our 2nd car in 6 years from you. The transaction was quick and easy. We will be back.

They always do a great job on my car. Very friendly.

Everything was great. From the sales person to the General Manager. Attention to details were precise. Customer service is very good. Very transparent with the terms and very easy to schedule services for my car. Overall highly recommended.

The GM won’t let his people give out his phone number when I tried to get a problem with the service department corrected. Calls to the service department go to voicemail and don’t get returned.

I bought a used car online from them since I live in a different State. The sales person Mayu was fabulous but the finance person, Mr. BAILEY HUGGINS snuck in an extended warranty despite me EXPLICITLY and in writing asking him not to. He also tied the interest rate to this package which is TIED SELLING and is highly illegal in all 50 states. I requested to cancel the warranty after I found out there is no autonation within 100 miles from where I live. The finance person ghosted me as I kept trying to cancel my warranty. Finally, I was able to get a sales manager on the phone and he agreed to cancel the warranty. It’s been more than 90 days since I signed the cancellation document, and the amount for the extended warranty STILL hasn't been credited towards the principal balance of my loan. The car has also had transmission problems since day 1 of receiving it and trying to get it fixed has been a nightmare. I would absolutely not recommend this place as they will try every dirty play in the book. If you are looking for a car at this place just walk away. It's not worth ever dealing with this dealership.

From the salesman to the F&I and the GM, everything went smooth and enjoyed the buying experience. I would recommend this dealership for anyone. Great!

I have been totally pleased with the service at auto nation Nissan Tempe! From their sales staff to the service department they are professional and courteous!

On time and everything they did worked out good.

Very bad service took my car to be service waited two hours and nothing

Service department is slow in more ways than one. 3.5 hours for a 40-45 min oil change. No sorry for the extra long wait, just go pay us $60 now. I had told the attendant that my splash guard was hanging and needed clips. Assured me they would clip it up. After 3.5 hr oil change, the guard was still hanging. What are these so called specialists doing? Don't they see a splash guard hanging? I can see it when it's not lifted. I come to a dealership because they are suppose to take care of the vehicle better than a normal shop. Not these guys. Avoid this dealership all together. If you are not offering me free service, I'm not coming back. I refuse to pay for incompetence. So please don't respond with a fake apology. I can see you are good at this. But not good enough to trick me into spending another dollar with you.

From the day that I purchased my Rogue in October, I have been trying to schedule service work (both warranty and installation of OEM parts & accessories). For reasons I will never understand, my service advisor (Danny) will not return my calls (I've left him countless voice messages). Finally, I drove to the dealership to see him in person Monday last week to tell him face-to-face what I wanted and needed to have done. He promised to call me and tell me what the work I wanted done would cost. For the last week...crickets from him. WTF?! Also he was clueless as to a Nissan service bulletin that was issued more than 2 months ago to fix roof leaks (which I have). My Rogue is the 9th Nissan I have owned in my life. I like the vehicle, but my ownership experience so far has been abysmal. Oh, I also believed the email I received from your dealer GM indicating if I had any issue with my ownership experience to contact him directly. I did that, and surprise, surprise...no response from him either. My next step will be taking my vehicle to a dealership much closer to my home. My experience anywhere else could not be any worse than what I've suffered through with AutoNation Nissan, Tempe.

If I could leave a zero star review I would. I've had a horrible experience the last 4 visits here at this dealership service department. I have been coming here for over 3 years and it has progressively gotten worse every visit. I came in to get new tires and an oil change and waited 6 hours even though I had the earliest appointment available and arrived 15 minutes early, then they over charged me on top of that. Fast forward to my next visit, I had a small leak in the tire so I made an appointment and came in last Wednesday, 10/20. They took my car back and later came out to tell me the warranty was going to cover 2 new tires because they were non-repairable. They had to be ordered so I was told to come back at a later date. Came in on Saturday, 10/23. Was told they had the tires but couldn't get the claim approved to cover the labor because it was the weekend. Got told I was going to get a call back Monday, 10/25 and I never did. I called 10/26 and was told by the service manager that they got everything handled to come in tomorrow and I would be worked on right away since my service case was still open. I got here at 8:10am and just got told at 10:45am they are barely going to start working on my vehicle, this was only communicated to me after I went looking for an update! AutoNation please tell your employees they need to communicate progress on vehicles hourly! COMMUNICATION IS KEY AND THEY DO NOT COMMUNICATE ANYTHING UNLESS YOU GO LOOKING!This is especially important if the customer is waiting for the vehicle and it is something that has gone over the time frame that was originally discussed! I will definitely be recommending people to stay away from this service department unless they have endless hours to wait on something simple that should only take 2hours! My advisors were Derek and Rafael.

Went through Costco auto buying. Worked with Johnovis Rodriguez who was the Costco rep at Tempe Nissan. Waited 3 weeks for our vehicle to come in and then he would not give us the Costco price. He lied and said they don't do that anymore and they do !! Checked with Costco myself. Management would not honor our agreement. These people are bait and switch would Never go there. Johnovis lied three different times to us and management backed him.

I want to explain the absolute HORRIBLE experience we had at this dealership. We finally found this 4Runner after looking for a while and were so excited. I found it online and immediately called and was told they just got it in. We went there knowing we couldn't test drive it because they hadn't done their inspection. We looked around and liked everything so we went ahead and put the deposit down and started paperwork. We were told it would be ready in about 5 days. They finally called me when we were on vacation and said it was ready. This was 2 weeks later. We said we couldn't get the car until we got back. We got back on Monday and then I took Tuesday off to go get the car. We go in and talk to our salesman Skyler who tells us everything is ready to go and hands us the keys. We said we haven't filled out paperwork yet. He said we did and we said no we didn't. So they go find the manager and tells the finance guy. We sit there about 45 minutes and finally go in the room to fill out paperwork. He keeps asking us all these questions about why we didn't fill paperwork out before. Finally we are done and get the key. I get in the car and immediately notice there is a huge crack in the windshield. We let them know and Skylar told us they would replace. As we start on the freeway, the car starts shaking so bad that we think the tire is going to fall off or I'm going to crash. We get home and the next day take it to my brothers shop where he said the balance and rotation was completely off. Then we notice the screen on our car is not calibrated. At this point we don't even want the car anymore. We call and talk to Skyler and he apologizes and says we can take it to Toyota where is it under warranty for the screen and they will fix it. They sent a company to our home to replace the windshield. Then we go to Toyota and they call us to tell us its not under warranty and they aren't going to fix it. Keep in mind we have had the car for a week and have all of these issues after they had it for 2.5 weeks. When you buy a car whether it is used or not basic functions should be done! We shouldn't have had to deal with all of this when buying a car. The finance guy whose name is Tyler calls us and tells us the car is not under their warranty and we are basically SOL because we didn't buy their Platinum package. He was completely rude and unprofessional the entire time. I have never dealt with such a horrible person in my life. Naturally we are upset because they are now not fixing the screen for my car so I am explaining this to Tyler who then acts like he can't hear me and keeps being a complete jerk. Saying well your the mechanic why would you take it to a shop for an alignment. Just completely unprofessional. He kept interrupting me as I was talking so I finally asked for a manager and Tyler then tells me that I can't speak to one and need to call back in 30 min to an hour. I said no I want to speak to one now because you are rude, and unprofessional and then tells me well you can't talk to one and he has customers to take care of. I am so beyond upset I hang up. I will never bey a car from this place. They told us our screen would be covered and it wasn't. We trusted the dealership because they should sell a car in normal functioning order. Skylar doesn't know what he is doing. He never called us back we always had to call him, he kept forgetting about our extra key we purchased and said our screen would be covered and then it was passed the 5th day to return the car and its not covered. Tyler should not be in Customer Service at all. HE was the absolute worst person blaming everything on us and taking 0 responsibility for the issues we were going through. Couldn't give 0 stars or I would.

Always excellent customer service!

Derek in the service department is an absolute angel! I was having the most stereotypical "Monday" of recent months with one bad thing after another, including my battery dying when I tried to leave work for my lunchbreak. Trying to check if my battery was under warranty still or not, an place that could fix it as quickly/cost effectively as possible, coordinating a tow through my insurance, all while at work initially had me frazzled (and probably a tad sassy) but working with Derek made it a breeze. He went above and beyond honestly - he handled me on the phone + the tow truck drop off, honored the battery warranty even though I was ~a tad~ over the mileage limit for the original, and made it so easy to pick up my car after work (even though that department had closed) all I had to do was sign my name. Honestly almost cried I was so relieved/happy, his customer service turned my day around.

our salesman, Cole was really friendly and informative, answered all of our questions & was straight to the point. Auto Nation saved us thousands of dollars by not putting in bogus fees. it was a really nice experience, and we weren't haggled in the slightest.

like always tempe nissan takes care of us. car battery under warranty, no out of pocket cost. then they wash and vacuum the vehicle for us.😁👍

Horrible experience. Give you the run around after an hour drive, not honest nor upfront with you

Was told by the salesman my wife’s car was going to be delivered so we drove 2/1/2 hour’s. Only to find out they had no clue where the vehicle was. Then 5 hours later after doing all the paperwork we left. Now it’s been a week and they still haven’t delivered the car. They’ve had it at the dealership for a week. Won’t return a single phone call no one. Completely ghosted!!!

From the salesman Jack to the finance manager Michael...everything was smooth, easy, and went like a dream. The customer service is phenomenal and I ended up in a car that was even better than I could have imagined with a price that worked for me. No pressure and no hassle. These guys are awesome! Professional and yet make you feel like a friend at the same time.

I found out about Auto Nation Nissan. true my Sam's Club auto buying program, my home town Nessan Dealer does not support this program. after I sign up, I receved a text offering me help to find the car that I was looking for. that was Nikolos Gingrich with who I deal true the whole process and also Robert Hill who help me too,they were awesome. I never felt pressure to make a desicion.when I finaly went to pick up my Nissan Rouge I felt very welcome,I'm very gratful to everyone there they were very nice and helpful.THANK YOU AutoNation

good and professional I love

Everyone in the service department was very helpful, kind, and friendly. I specifically worked with Mike and Cody, who were really great, but everyone there acted like they cared. They got me taken care of quickly. They were also very responsive whenever I asked for updates, calling me whenever something new was happening, I think because they could tell I was anxious to hear about what was going on. Every time they gave me a time frame about when work would be happening, they seem to have been telling the truth, not underestimating like most mechanics I've been to before. They really seemed to care that my car issues were actually resolved, and had a car available to rent while they did the work that actually fit my whole family (something else that is not very common). While I hope I don't need their help again for a long time, I would definitely go here again if I do.

We are beyond happy with our purchase!! Austin and the rest of the AutoNation team were great to work with. Buying a new car, felt so easy! No hard core sales, just wanted to help me find what would work best for me. I will be returning to AutoNation for my next car! AND I highly recommend YOU go there too!!!!

We are beyond happy with our purchase!! Austin and the rest of the AutoNation team were great to work with. Buying a new car, felt so easy! No hard core sales, just wanted to help me find what would work best for me. I will be returning to AutoNation for my next car! AND I highly recommend YOU go there too!!!!

I am a lifelong customer because each visit is quick easy and wonderful. The staff is extremely friendly and knowledgeable!

LUV LUV THESE GUYS! Terry B & Robert H u da best!

Great service! Will go back when I need another vehicle.

Everyone was very friendly and the service was done quickly.

On time and took care of my car.

Hassle free zone! We will be back in the future. Loved that there was a basketball ? hoop to past what seemed quickly on the time it took to buy our new car.

Jake was excellent in executing my service to be completed on my Nissan Rogue. He let me of upcoming service that needed to be done in the future. He?s professional and knowledgeable.

Frank really seemed like an xxx via e-mail. You'd think they would be kissing my xxx for a sale right now, considering sales are unbelievably low at this time. I gladly took my business elsewhere.

No one was wearing masks. No cleaning of my vehicle after they were inside it unless I wanted to pay for a disinfecting service .....currently on ?special? for $19.95. Disappointed that they do not put safety ahead of profits.

I'd like to thank Jake, Mike, Joe and Danny for all the assistance they provided for me today- they fixed my car door, changed my hubcaps and just friendly, polite and very helpful. I offered to tip them but they declined saying it's all in a days work. you are truly appreciated especially during this crazy time, YOU GUYS ARE THE BEST

Greatest experience service was fast very attentive to my needs on my car situation and very informative towards customers

AutoNation always seems to make the process easy and smooth! I had an awesome team of trio who helped in every step of the way: Frank, Manager, Lee, Sales Rep and Ken, Finance 🙏🏽 As a single mom of 8, they made me feel appreciated and got me into my dream vehicle and had such top notch customer service!

Jake was great. Best vehicle buying experience ever!

Tempe auto Nissan is very professional and honest and I recommend taking your car there they are straight up with you

fantastic sales persons and executives..they know ur need and no playaround..truely professional

Everyone was very nice. They were very knowledgeable and patient. I got exactly what I wanted and I'm very happy.

We went in without an appointment because of a security key issue, they got us in quickly and done within an hour at no charge. The service was wonderful and the car was cleaned as well, love how they made my issues their issues thank you all so much.

Every time I visit for maintenance on my Titan at the dealership I purchased it at it?s an outstanding customer experience. My advisor Saul is top notch! And I?ve had him for the entire tome. Well done AutoNation Nissan!!! I always recommend this place!

I was shopping for a Nissan Rogue and over email communication I felt good about the dealership. When I showed up for my appointment it was another experience entirely. I was told one thing over email and encountered a salesman who shut down after telling him what I was looking for. He showed me Versa Hatchbacks and just as small Jukes after telling him directly I was looking for a midrange SUV. He then said he had nothing and seemed to avoid eye contact and barely ended our interaction with a decent business goodbye. No follow up on other Rogues he said were in stock. Just overall felt pushed aside. Luckily found a Rogue from another welcoming dealership.

Best rates for selling a vehicle no hassle fast efficient and courteous

Anytime I have gone to get my car serviced and never have an appointment everybody’s always friendly. Sometimes my regular advisor will help me or a different person will fill in for them but I have no complaints.

Had to return for the same problem 5 days later. Inconvenience and they should have detected the issue the first time.

would use this service again.. GREAT SERVICE , GREAT EMPLOYEES TO HELP YOU..

This is the first time we have sold a vehicle back to the dealership. We decided to go down to one car. AutoNation Nissan was very fair in their evaluation of the value of our car. The transaction was quick and they drove us back to our home 40 miles away. This was a great experience!

Avoid this dealership with extreme prejudice. I don’t even know where to start. This is the worst experience I have ever had in any retail, restaurant, or any other place where customer service should be practiced. Back story: I was involved in a car accident and our main reliable vehicle was totaled. We were not planning on this situation so our funds are very limited for a down payment. We were only able to scrape together 1000. We were looking for vehicles with 3 rows as we have 4 kids, and low price/payment to stay within our budget. My wife found a vehicle that she was interested in and did the online application in advance. We were very upfront with our needs and the fact we had credit challenges. The sales person asked her to come in as she was sure they could get it done. My wife only asked that she pull the app and review with her Finance team as she didn’t want to spend several hours there only to be disappointed. So she goes in and like she feared after a couple hours they basically told her they couldn’t get the deal done without more down. Several days later we were able to get 500 more for the down payment and she called back and was told that would definitely be enough to get the deal done. Of course the car she liked was gone. So she finds another she likes and several hours later she is told they are not able to do the deal again as they need 3000 down now. So now she has been there 7-8 hours between the two visits. We felt absolutely worthless at this point. So a week passes and we look a few more vehicles but don’t end up moving forward. We are offered some help from family with the down payment and raise the $3000 that they requested. We reach back out to AutoNation and begin working with Levi, who is really the only person we met at this dealership who was kind to us. He brings a finance manager named Ashley Robinson in on the deal. We tell her we have the $3000 they requested but we were not able to offer any additional funds beyond that. She tells us we are good to go the vehicle my wife liked was still there. We explain clearly what we have experienced already with their dealership and are assured that this time it is all set up, all we need to do is sign the paperwork. We discuss that we have previously scheduled plans that evening and would need to be gone by 4:30. No problem they promise us. They then send my wife a email showing her approval, it outlined the terms, including down, interest rate, payment amount, etc. All the numbers completely laid out. We head down and Ashley doesn’t even bother to come out of her office to greet us, I guess we didn’t warrant that courtesy, she sent another sales rep as ours was busy with another couple. So they sit us down and we sign a good deal of paperwork and we are told finance will be out to get us and we can get the remaining paperwork done and be on our way. The sales guy takes the vehicle to fill it up with gas and have it detailed. Sometime later he pulls it up in the delivery area. All looks good. Then time to leave starts to creep closer. We are told they will be right out to get us they are just finishing up printing the paperwork. Finally at 4:15 we are greeted by Frank from finance. He proceeds to tell us there are a couple “snags” as he calls them and then breaks the news to my wife the price of the vehicle is to high per the finance company so we need to make up the remaining $1400 difference. So now they need $4400 down. My wife had all she could take and broke down right there at the table. Frank on the other hand handled the situation with zero professionalism and even less sensitivity. No one should ever be made to feel the way my wife was made to feel. After 3 visits and probably 11-12 total hours spent in their dealership they basically said tough luck, have a great day. I followed this absolute debacle with an email to Ashley, a manager at the dealership, the GM Mr. Bittinger, and Mr. Kwak who is the South Region Director. NONE OF THEM, had the courtesy to reply at all, more less actually apologize for the treatment my wife received. This is definitely the worst experience I have ever had in any place where I should be treated as a welcomed customer. If this is representative of how AutoNation does business then it escapes me how they remain in business.

AutoNation Nissan Tempe Avoid this dealership with extreme prejudice. I don’t even know where to start. This is the worst experience I have ever had in any retail, restaurant, or any other place where customer service should be practiced. Back story: I was involved in a car accident and our main reliable vehicle was totaled. We were not planning on this situation so our funds are very limited for a down payment. We were only able to scrape together 1000. We were looking for vehicles with 3 rows as we have 4 kids, and low price/payment to stay within our budget. My wife found a vehicle that she was interested in and did the online application in advance. We were very upfront with our needs and the fact we had credit challenges. The sales person asked her to come in as she was sure they could get it done. My wife only asked that she pull the app and review with her Finance team as she didn’t want to spend several hours there only to be disappointed. So she goes in and like she feared after a couple hours they basically told her they couldn’t get the deal done without more down. Several days later we were able to get 500 more for the down payment and she called back and was told that would definitely be enough to get the deal done. Of course the car she liked was gone. So she finds another she likes and several hours later she is told they are not able to do the deal again as they need 3000 down now. So now she has been there 7-8 hours between the two visits. We felt absolutely worthless at this point. So a week passes and we look a few more vehicles but don’t end up moving forward. We are offered some help from family with the down payment and raise the $3000 that they requested. We reach back out to AutoNation and begin working with Levi, who is really the only person we met at this dealership who was kind to us. He brings a finance manager named Ashley Robinson in on the deal. We tell her we have the $3000 they requested but we were not able to offer any additional funds beyond that. She tells us we are good to go the vehicle my wife liked was still there. We explain clearly what we have experienced already with their dealership and are assured that this time it is all set up, all we need to do is sign the paperwork. We discuss that we have previously scheduled plans that evening and would need to be gone by 4:30. No problem they promise us. They then send my wife a email showing her approval, it outlined the terms, including down, interest rate, payment amount, etc. All the numbers completely laid out. We head down and Ashley doesn’t even bother to come out of her office to greet us, I guess we didn’t warrant that courtesy, she sent another sales rep as ours was busy with another couple. So they sit us down and we sign a good deal of paperwork and we are told finance will be out to get us and we can get the remaining paperwork done and be on our way. The sales guy takes the vehicle to fill it up with gas and have it detailed. Sometime later he pulls it up in the delivery area. All looks good. Then time to leave starts to creep closer. We are told they will be right out to get us they are just finishing up printing the paperwork. Finally at 4:15 we are greeted by Frank from finance. He proceeds to tell us there are a couple “snags” as he calls them and then breaks the news to my wife the price of the vehicle is to high per the finance company so we need to make up the remaining $1400 difference. So now they need $4400 down. My wife had all she could take and broke down right there at the table. Frank on the other hand handled the situation with zero professionalism and even less sensitivity. No one should ever be made to feel the way my wife was made to feel. After 3 visits and probably 11-12 total hours spent in their dealership they basically said tough luck, have a great day. I followed this absolute debacle with an email to Ashley, a manager at the dealership, the GM Mr. Bittinger, and Mr. Kwak who is the South Region Director. NONE OF THEM, had the courtesy to reply at all, more less actually apologize for the treatment my wife received. This is definitely the worst experience I have ever had in any place where I should be treated as a welcomed customer. If this is representative of how AutoNation does business then it escapes me how they remain in business.

We were treated with respect and politeness from start to finish. After a very bad experience at another Nissan dealer, Autonation Nissan made us feel very comfortable. We made a car deal in only a few short hours. Our salesman and finance professional are top notch. They both created our car buying experience to completely suit us. We will continue to be customers and would highly recommend AutoNation Nissan in the future 💯

they are awesome especially Derek. He's the fricken bomb

I just purchased a 2019 Murano from Nikolos Gingrich at Auto Nation Tempe. I had a great experience buying the SUV. All my questions were answered plus Nik was very professional as well. I didn't feel pressured to purchase, which made me feel at ease when I was shopping for the SUV. Everyone there was so friendly and made my buying experience was totally awesome. I do recommend to purchase a vehicle there. The prices and services are great. If I ever need another vehicle, I will return to Auto Nation Tempe for sure.

**Updated Post** We recently returned a vehicle and had a unsatisfactory experience at Autonation Nissan. The dealership contacted me in hopes of trying to rectify the situation. We spoke with Bob, the GM and with Chris, in sales. They went above and beyond to help us find a vehicle we were happy with and provided superior customer service. Thank you Bob, Chris and Vincent for making this car buying experience a happy one!

Absolute freaking crooks!!!!!

Very honest automobile needs assessment and preventative maintenance recommendations with cost estimates. Shuttle service really appreciated. Suggest Danny if seeking a Service Adviser.

The salesperson Garrett was very pleasant, patient and explained all the technical features during the test drive of the Rogue and Rogue Sport. I received excellent service. Garrett went above and beyond by going to Tucson to get the car in the color of my choice. By end of day I drove home in my brand new Rogue Sport.

I received excellent service. Garrett the salesperson was very patient; explaining and showed me all the technical features that were all new to me, during the test drives. He went above and beyond by going to Tucson to get the car of the color of my choice. I was very impressed. Happy with my new car. I received excellent service. Garrett the salesperson was very patient; explaining and showed me all the technical features that were all new to me, during the test drives. He went above and beyond by going to Tucson to get the car of the color of my choice. I was very impressed. Happy with my new car.

Great experience. Garrett the salesperson explained all the technical features during the test drives. Not only did I get a new car, they went to Tucson to get the colorI wanted. I am very pleased with the Rogue Sport.

Nice service.... just tell what in your mind then let it out you will get what you get👍😉😁

Bob Bittinger (GM) gave me a fair price before I drove down, and treated me with respect. He has created a culture of customer service and integrity that is displayed by every member of the Tempe AutoNation Nissan team. Jack Chamass is an excellent sales person and gave my wife a complete overview of the vehicle that made her feel safe driving it, and choosing it as her new vehicle for the next ten years. This was the best car buying experience I have ever had.

Everyone there was so friendly! Especially Ashley Robertson!

salesman was great, honest and likable. the experience with the salesman was great

The service was excellent and completed within a rapid time frame. They called after the initial inspection and recommended some other items, but we could choose whether to do them then. Everyone is very polite, friendly and efficient.

Helpful and patient

Excellent service. People who listen!

Friendly staff and great service

I would like to thank Sandra Mateo-Quintana on her excelent service. She went above and beyond for me both during and after the sale. She is a credit to your dealership and should be rewarded for her hard work and dedication to providing one of the best car buying services I've had in a very long time. Thank you Sandra Mateo-Quintana.

Left feeling that we would come back on only for a service appointment but to purchase a car

It’s a wonderful experience !! Thank you auto nation!

Jake made my trip for service on my car a pleasure. He was friendly, prompt and efficient.

Overall it was an excellent experience. The service was exceptional.

Painless. Prompt greeting, in and out quickly. Vehicle ready as promised and washed! Price was a little less than quote. Friendly and professional staff.

I would like to complement Derek as well as Mike (Service Director) for their outstanding customer skills. I have dealt with a lot of car dealers and I must say you guys deserve five (5) stars in my book. Needless to say I will be using AutoNation/Nissan for all my service needs from now on.. Again thank you so much for a well done job,,, Respectfully Rudy Braendle

Excellent online and personal experience, knowledgeable, patient and honest

Excellent experience with salesman Jack Chamass. He made the buying process extremely easy, and the interactions were quick and genuine. Highly recommend to talk to Jack at Autonation Nissan in Tempe.

you guys are efficient and we'll organized

They do a great job keeping me informed about my service and any upcoming work and expenses.

Very professional great service friendly people I love AutoNation Nissan

We went to Autonation Nissan in Tempe for a 2018 Nissan Murano and found exactly what we wanted. Lee Harris was extremely knowledgeable about all aspects of the car and the Nissan brand. He was attentive, helpful, and listened to our feedback. We also appreciated the honest approach to the purchase process (no haggling). Our experience was truly refreshing and enjoyable.

Easy to schedule. The work was completed well within the estimated time frame. The staff was knowledgeable and a genuine pleasure to work with.

Always a great experience every time I’m there. From service to sales.

Very helpful in the car buying service! I walked in and outlined what was important to me and they provided several quality options. I absolutely love my new 2018 kicks! Great service and incredibly kind. Would recommend to all my friends!

No problems whatsoever. Greeted promptly and courteously, informed of progress and additional services needed.

Malísima. La aria. De mantenimiento. Los empliado. Son despotas. Groseros no te ayudan. Son negativos

Polite and Service oriented from the first call I made about my recall. I got updated Reminders about my appointment date and time. My appointment time was perfect, saw greeted me and I was out of there in 10 minutes. When I came back for my car he saw me Looking for the car and walked me right over to it, remembering that I had an appointment elsewhere afterwards. High marks!

Very helpful, Mike our salesman was great, a little slow in the financial department, but I know they have to be thorough. Good experience I would recommend them

our sales representative was awesome.Joe Ochoa was a absolute 10+.He came and stayed late showing me what had in his lot in the budget i was comfortable at, didn't try to sell me anything i couldn't afford. Very happy customer

We just bought a new Titan and couldn’t be happier! From start to finish everyone was professional and extremely helpful. Car buying has never been easier.

After having an absolutely horrible experience at another dealership, Brittany and Bart made buying my vehicle a very pleasant experience and a week later I'm still absolutely in love with my new Rogue Sport. They didn't play games when it came to giving me a fair price, they didn't try to push a car on me that I didn't want, and they didn't make me talk to multiple sales reps before working with me.

Jack provided the best buying experience I have had

I was working with Saul and he did an excellent job. He was very polite and very on point with all of my request. This was a very pleasant experience and I would highly recommend Tempe Nissan and asking for Saul. He gets 5 stars from me.

All the people at AutoNation were very professional and went the extra mile.

Chris and Marco were very helpful. Not at all pushy.

Service Department very courteous and professional, work was performed very well and service advisor Shannon went over everything with me in detail, very pleased with the service done.

Derrick was awesome. Let me know exactly where we were in the service process. He also gave me a heads up on future service!

AutoNation claims not to negotiate, they will a little bit. Their original quote sheet that they came up with was a no non-sense quote sheet, nothing hidden and showed all fees necessary to complete the lease which I really appreciated. It was still just a bit too expensive so I countered with exactly what I was willing to pay and after a little bit of non-confrontational back and forth, we agreed on the price of a lease for a Nissan Rogue. They helped me figure out how to get every possible discount on this car (college grad, how to use my Nissan One to One Rewards) and that got the price down to even less that I was willing to pay. They answered all questions from the finance, returning my current lease early and were very respectful. I was interested in the Rogue and Rogue Sport and the salesman was able to figure out that the Rogue would meet my needs perfectly and he hustled to get the car from the lot so we didn't have to wait all day, he didn't try to up sell me on a trim level that I couldn't afford which I really appreciated. The only negatives were that the showroom was not the nicest but when they are able to speed up the process, I don't care about not having recliners and refreshments. We spent most of the time there figuring out how to get Apple Car play work and figuring out how to get all of my documentation for Nissan's One to One Discount and College Discount to be applied properly.

friendly courteous very helpful.

They generally do a complete job in a reasonable amount of time

Service was very good and technician was most helpful especially answering some of our concerns.

I purchased my 2011 Nissan Rogue new in 2011. The buying experience was great! I have had all my services performed there since then. Every experience has been great!

The service person who helped me name is Saul. He was exceptionally helpful, especially sense I am on a walker. He made my vehicle safe to drive again.

Fixed rattle but mis aligned window and will have to bring back. Also very poor communication through process

great service, very profesional and friendly

Thank you for your courteous service in our purchase from your company. Really liked that there was not any bait and switch tactics commonly seen at car dealerships. The price advertised was the price we got . Usually it gets inflated by several thousand. Thanks.

BEST EXPERIENCE!!! Jack and Marco were a complete pleasure. On a scale of 1-5 I give them both a 10+!! I will definitely be doing business with them again. I HIGHLY HIGHLY recommend 😊

I took my car in for an oil change and to have my tires rotates and their mechanic messed up the rotation causing my car to shake rapidly while driving. When I took it back in my tires had cracks due to the shaking. All they did was offer to charge me $600 for new tires. What a joke. They caused my tires to crack and then wanted to charge me to fix my tires. This is the worst shop I’ve ever been to.

Terrible experience. Do not go here. I went in for an oil change and they convinced me to rotate my tires. Worst decision. I left and my car was shaking and the steering wheel was wobbling. After a few days, I went back in and looked at the tires with the manager and we noticed they were significantly cracked due to the shaking. The mechanic who rotated my tires did not mention any cracking or issues with my tires. This is very dangerous to drive on and could have resulted in them blowing out and me getting in an accident. Now I have to pay $600 to get all my tires replaced when all I wanted was a simple oil change. I will never go back to this place.

I went in for a regular oil change and Troy convinced me to rotate my tires. After leaving the shop my steering wheel wobbles and the whole car shakes, which did not happen before. The manager Mike offered to look at my car and we both saw the front tires were clearly cracking from the shaking. He told me it shakes due to the cracking, yet there were no cracks or shaking prior to going to the shop. The mechanic that rotated my tires did not mention any cracks or issues with the tires either. Clearly the mechanic did not rotate the tires correctly which resulted in my car shaking and my tires cracking. This is very dangerous and my tires could of blown out while driving on the freeway and I could have gotten into an accident because of them. I am very disappointed by the service and for them ruining my tires. I now need to replace all four of my tires and this will cost me an additional $600. I will not go back to this dealership ever again.

A great car buying experience. One of the best options was the ability to reserve a car after viewing online. Justin and Carlos were awesome. They were very courteous and respectful. I made an appointment to see the car. We made a deposit and was promised the car would have all mechanical and detail work completed within 4 days. They exceeded expectations by having it ready for pick up earlier than expected.

After appointment was made followed up with a remin der. Troy saw me immediately and explained what they would do.Finished in the time he said got the car washed and he explained what they did and told me if I had any problems or questions to call.Was very happy with the service I received.

Laurie’s help & consideration is very professional.

I live in Goodyear AZ, and will make the drive to the Tempe location every time. They are courteous, they value my time and are always a pleasure to work with.

I was very disappointed in my service representative. They did not review the work done or really seemed too busy to talk to me as I picked up the vehicle. You may need to have more service representatives to really service your customers. The staff in general all were very nice and helpful.

I was promised a loner car I called all week too confirm this.. she stated I have you down. I got there at 7 am and then give them my car then they came back and said I don’t have any loner car. Now I am stuck here with my daughter and trying figure out how too get her too school and my self too work this was an absolute epic fail on this dealership and the bad part didn’t even get hey I’m sorry let see what we can do they pushed me too go rent a car. I am so over dealing with Nissan and my whole family goes here that the bad part can’t wait too pay off this car too go too another car dealership that will treat me as a person instead of number they I had too take my car back This was the worst experience ever

Friendly, informational and helpful. Would recommend this dealer.

I drove in with a bad battery and a recall for reprogramming the computer on my 2015 Altima. They took care of me pretty quick and got to working on my car. I waited about an hour and a half which is what they told me it would probably be. My battery was covered under warranty so I paid nothing and came out to a nice washed car and was on my way! Everyone was pleasant and would recommend this dealership.

Service is very good and customer care is excellent.

Be aware of service at this dealership. My wife took a Murano in that was having problems with power and were told that it needed over $1000 of work. Since the vehicle had high mileage I explained to the service advisor that we didn't want to spend a lot of money unless they were sure they could fix it. He told me the technician was sure of his diagnosis. We paid, they said all was good and when we picked up the car it immediately lost power. When we called and complained they said bring it back in and then diagnosed it with another problem. This time they were convinced it would be fixed and our cost was $300. Again we picked it up and again the same issue happened. We called again and they said bring it back in. This time we didn't have the chance because the vehicle died near Pinnacle Nissan in Scottsdale. We had to have it towed to the dealership. They diagnosed the problem as a couple of parts that connected the wiring with the battery. The cost of those parts were about $60. They were replaced along with a systematic check up of the car which they found that the transmission needed to be flushed. We declined because we said that AutoNation Nissan in Tempe claimed they did that about 2 weeks ago. When I complained to service manager Mike Culbertson his response was, "you agreed to have the work done." When I asked him why all the work they provided at a cost of $1300.00 didn't help and the work Pinnacle Nissan did costing $390 he said, "I don't know I would have to ask them." I would never again trust this service department again.